1. Social media includes platforms like Facebook, Twitter, YouTube, blogs and more that allow for interactive communication and connections between a range of audiences.
2. Effective social media use focuses on building connections through engaging content and conversations rather than one-way marketing. It requires being present, prepared, and responsive to have friendly discussions that meet organizational goals.
3. The document provides tips on using various social media platforms like Facebook, Twitter, YouTube, and geosocial tools to engage audiences and build connections. It stresses having a content strategy and monitoring interactions to facilitate conversations in line with community guidelines.
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Social Media 101 for Small Business
1. Social Media 101
By Tim Nekritz
Associate Director of Public Affairs/Director of Web Communication
SUNY Oswego
2. What is social media?
• Interactive parts of the Internet where we
can communicate with a range of
audiences – for us prospective students,
current students, faculty, staff, alumni,
parents and friends of the college.
• Includes (but is not limited to) Facebook,
Twitter, YouTube, blogs, Formspring,
Foursquare and more.
3. Social media IS
• About connections
• About content
• About conversations
• About authenticity
• A two-way street
• Part of wider effort (hub and spoke)
4. Social media IS NOT
• One more place to throw press releases
• One-way marketing
• Static space
• Something to ignore
• All about you!
5. Social media marketing
• Know your options
• Analyze audience (who using and why)
• Goals before tools
• Sustainability
28. What makes a good video?
• Meets a goal
• Short (~1 minute get biggest response)
• User-focused
• Fast-moving
• Reasonable quality
It’s not about big-budget, slick productions;
our raw/low-edit videos have great
metrics!
30. Geosocial/location-based
• Services tied to your smartphone
• Fastest-growing part of social media
• Location-based services have enormous potential
to connect people to places, places to people,
and people to people in places.
• -- Tim Jones, North Carolina State University
35. Monitor and respond
• Social media is 24/7
• Basic customer service, just new way
• Most users just looking for an answer
• Would you ignore your email for days?
36. Our FB comment guidelines
• The discussion board is available for questions, often from
those entering or considering Oswego ... we hope to get you
answers in a timely manner as you ponder joining our
community. However, spam, blatantly commercial, obscene
and/or denigrating messages are not welcome in this space
and may be removed, as this page exists to serve a broader
community.
38. Content strategy
• What do you post?
• How often do you post?
• Sharable: “wow” or “whoa!” factor
• Don’t be a robot; be a human
(And, of course, who posts it)
Great site >>
meetcontent.com
40. Social media conduct
• Zappo’s social media policy:
“Don’t do anything stupid”
• It’s pretty much common sense
41. Next steps
• Goals?
• Time/resources
• Options/communities
• Content strategy: what to say
• Get social!
42. Questions?
• Also available at: tim.nekritz@oswego.edu
… or http://www.facebook.com/tim.nekritz
… or http://twitter.com/TimNekritz
Presentations http://www.slideshare.net/TimNekritz/
Our social media users’ guide:
http://www.oswego.edu/administration/public_affairs/
socialmediaguide.html
