2. Page 2 Contents 3-4 Introduction to Fluid 5-6 Definition 7-8 The legal position 9-10 Relevant cases 11-12 Management competencies 13-14 Impact of managers’ behaviour 15-16 Impact of stress on individual employees 17-20 Burning people out 21-22 Staying calm 23-24 Preventing stress 25-26 Stress and sickness absence 27-28 Other costs of stress 29-30 Exercise A 31-32 Stress and external stakeholders 33-35 Types of intervention for managing stress 36-37 Five steps to risk assessment-HSE 38-39 Persuading the organisation to take action 40-41 Measures employers use to combat stress 42-43 Monitoring and measuring stress levels 44-45 Factors that encouraged employers to implement a stress reduction strategy 46-47 Exercise B 48-49 Conclusion and questions
29. Page 18 “Hey, Sarah, we’re having a bad year, so if you want any kind of bonus at all, you’re going to have to grin and bear it to just work harder than ever before. Sorry, I know it’s tough, but that’s just the reality.” Burning people out 1 of 3
30. Page 19 “Hey, Sarah, I know that there’s a lot of pressure on you now, on all of us, really, and I want to make sure you’re getting it all done. Let me know how I can help.” Burning people out 2 of 3
31. Page 20 “Hey, Sarah, I know that there’s a lot of pressure on you now, on all of us, really, and I want to make sure you’re taking care of all the things that are important to you – not only at work but in other areas of your life, too – so that you don’t burn out. What small changes could you try here that would make things easier, so you’d have more energy to focus on performing well for our business? We desperately need your best efforts!” Burning people out 3 of 3
37. Page 24 Carefully assess different job roles to identify the skills and competencies required Use personality assessment as a part of your recruitment strategy to ensure a good match between people and job roles Remember that people respond in different ways under pressure Give people control over their workload and a high level of autonomy to buffer the negative effects of stress Understand your employees’ individual needs and responses in times of stress Manage your own stress levels Use teambuilding to create a supportive work environment that will help people manage the effects of stress. Preventing stress
79. Page 41 Counselling and employee assistance programmes Policies on bullying/harassment Flexible working/work life balance policies Workshops/training for managers Workshops/training for employees Massages Cognitive behaviour therapy Media Job swapping/matching Measures employers use to combat stress
84. Page 44 Factors that encouraged implementation of a stress reduction strategy
85. Page 45 Factors that encouraged implementation of a stress reduction strategy Current economic climate Concern for staff wellbeing Fear of legal claims by employees High sickness absence figures Concerns over productivity Fear of H&SE improvement order Time of business change High staff turnover At staff request