2. 3-4 Introduction to Toronto Training and HR
5-6 Definition
Contents 7-8
9-11
In the beginning
Elements of a reward system
12-14 Base of rewards
15-16 Totally rewarding
17-18 Reward equity
19-20 Questions to ask
21-24 A successful reward strategy
25-26 Comparison of employers’ and employees’
views on motivational rewards
27-28 Strategic reward management
29-30 What recognition needs to be
31-38 Points to consider with non-financial reward
39-42 Pay and benefits during an economic downturn
43-44 Reward & recognition on a modest budget
45-46 Primary variables of executive reward
47-48 Typical executive reward frameworks
49-50 Concerns when designing executive rewards
51-52 Expatriates
53-54 Case study
55-56 Conclusion and questions
Page 2
4. Introduction to Toronto Training
and HR
• Toronto Training and HR is a specialist training and human
resources consultancy headed by Timothy Holden
• 10 years in banking
• 10 years in training and human resources
• Freelance practitioner since 2006
• The core services provided by Toronto Training and HR are:
- Training event design
- Training event delivery
- Reducing costs
- Saving time
- Improving employee engagement & morale
- Services for job seekers
Page 4
10. Elements of a reward system
1 of 2
Base pay and variable pay (‘pay at risk’)
Additional pay like:
Individual performance-related pay
Bonuses
Incentives
Commission
Page 10
11. Elements of a reward system
2 of 2
Service-related pay
Skill-based pay (knowledge-based pay)
Competence-related pay
Allowances
Contribution-related pay
Page 11
13. Base of rewards 1 of 2
CHOICES UPON WHICH TO BASE PAY ARE:
The job based
Person based
Skill based
Page 13
14. Base of rewards 2 of 2
PERFORMANCE AND INCENTIVIZATION:
Questions to ask
Types of incentives
Internal v external
Centralized v decentralized
Page 14
18. Reward equity
Quick poll
Fairness-does it matter?
Frequency of employee concerns
View of senior management
Criteria impacting reward fairness
Drivers in determining rewards
Perceptions of reward fairness
Page 18
20. Questions to ask
How do we set the necessary level of expenditure
on employee reward?
How can the substance and process of employee
reward be used, if at all, to influence employee
work attitudes and behaviours?
Page 20
22. A successful reward strategy
1 of 3
KEY PRINCIPLES
Recruit and retain the right people
Invest in them
Agree clear objectives
Set standards and examples
The payback
Link reward to the organization’s success
Page 22
23. A successful reward strategy
2 of 3
STRATEGIC ISSUES IN THE DESIGN OF REWARD
SYSTEMS
Base of rewards
Performance and incentivization – scope for
progression
Market position
Internal versus external comparison
Degree of pay hierarchy
Centralized versus decentralized reward
Page 23
24. A successful reward strategy
3 of 3
STRATEGIC ISSUES IN THE DESIGN OF REWARD
SYSTEMS
Reward mix
Process issues
Reward systems –consequences/integration
Performance-related pay
Page 24
28. Strategic reward management
Create a positive and natural reward experience
Align rewards with business goals to create a ‘win-
win’ partnership
Extend people’s line of sight
Integrate rewards
Reward individual ongoing value with ‘base pay’
Reward results with variable pay
Page 28
32. Points to consider with non-
financial reward 1 of 7
Evolution in employment systems is reported as
creating the conditions under which what is
included in the effort-reward bargain needs to be
rethought, especially when managements wish to
secure discretionary effort and a sense of
identification among employees for whom ‘pay and
benefits’ provide only part of the employer’s
consideration
Page 32
33. Points to consider with non-
financial reward 2 of 7
While flexible benefits may go some way to
addressing workplace diversity issues, ideas
grouped under the logic of ‘total reward’ are
promoted by commentators as building blocks for
still further customization, with the prospect of
achieving a distinctive employment proposition
Page 33
34. Points to consider with non-
financial reward 3 of 7
Definitions of non-financial reward are multi-
faceted and often complex, requiring dissection of
the elements to facilitate detailed cost-benefit
analysis while simultaneously seeking to promote
holistic ‘employment experience’ value greater
than the sum of the parts
Page 34
35. Points to consider with non-
financial reward 4 of 7
To interpret and evaluate the alternatives and
possible consequences of a total rewards
approach, it is helpful to apply multidisciplinary
theoretical issues
Page 35
36. Points to consider with non-
financial reward 5 of 7
Research findings suggest that senior managers
and total rewards policy designers need to pay
particular attention to front-line managers if
expectations from investment in employee
engagement using total rewards are not to be
misplaced
Page 36
37. Points to consider with non-
financial reward 6 of 7
Unpacking the total reward portfolio may bring
tensions to the surface between the reward
elements and their management, which managers
need to reflect on carefully and be clear about
what may be needed to mitigate/compromise on
before committing to strategic decisions that may
be deemed unsuitable for the organization, its
principals and/or workforce members
Page 37
38. Points to consider with non-
financial reward 7 of 7
The ethical and moral dimensions of ideological
initiatives intended to secure voluntary
identification between individual employees and
the organization need to be understood and acted
on in framing policy choice and their detailed
application
Page 38
40. Pay and benefits during an
economic downturn 1 of 3
In bad times, a business strategy must be
seen to be fair, so have a two-way
conversation with employees to ensure the
package appeals to all
As things improve set rewards based on
people’s impact on the organization
Page 40
41. Pay and benefits during an
economic downturn 2 of 3
Be creative and consider non-financial
incentives if money is tight, perhaps linked to
improving work-life balance
Know when you should reward your best
people financially, however tough business is
Ensure the rewards drive future skills and
performance so they add value to both the
individual and the organization
Page 41
42. Pay and benefits during an
economic downturn 3 of 3
When trade improves scale-up your benefits to
renew the psychological contract you have with
your employees
Don’t ignore the need for effective workforce
planning
Analyze what the downturn told you about which
benefits your employees really appreciated and
which do not need to be reintroduced
Page 42
44. Reward & recognition on a
modest budget
Advancement opportunities
Official letter of appreciation
Certificates
Paid time off
Lunch with the CEO
Team lunch or dinner
Public photo display
Handwritten notes of thanks
Page 44
46. Primary variables of executive
reward
Fixed compensation independent of firm
performance, versus variable reward (tied to a
performance measure)
Current compensation accruing at the end of the
year versus deferred compensation accruing in
later years
Page 46
50. Concerns when designing
executive rewards
The internal environment unique to each
organization
The range of stakeholders with an interest in the
organization, its governance and consequences
The external environment that is likely to comprise
factors outside the control of the organization and
its management
Disclosure and transparency
Page 50
52. Expatriates
Definition
Typical length of assignment
Home-based salary build-up plus foreign service
premium added to cash supplements for hardships
Cost of living adjustment
Housing allowance
Foreign assignment allowance
Page 52