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Reward your people!



 by Toronto Training and HR

        March 2012
3-4     Introduction to Toronto Training and HR
           5-6     Definition
Contents   7-8
           9-11
                   In the beginning
                   Elements of a reward system
           12-14   Base of rewards
           15-16   Totally rewarding
           17-18   Reward equity
           19-20   Questions to ask
           21-24   A successful reward strategy
           25-26   Comparison of employers’ and employees’
                   views on motivational rewards
           27-28   Strategic reward management
           29-30   What recognition needs to be
           31-38   Points to consider with non-financial reward
           39-42   Pay and benefits during an economic downturn
           43-44   Reward & recognition on a modest budget
           45-46   Primary variables of executive reward
           47-48   Typical executive reward frameworks
           49-50   Concerns when designing executive rewards
           51-52   Expatriates
           53-54   Case study
           55-56   Conclusion and questions
                         Page 2
Introduction




     Page 3
Introduction to Toronto Training
            and HR
• Toronto Training and HR is a specialist training and human
  resources consultancy headed by Timothy Holden
• 10 years in banking
• 10 years in training and human resources
• Freelance practitioner since 2006
• The core services provided by Toronto Training and HR are:
              - Training event design
              - Training event delivery
              - Reducing costs
              - Saving time
              - Improving employee engagement & morale
              - Services for job seekers

                            Page 4
Definition




   Page 5
Definition
What is reward management?




                   Page 6
In the beginning…




       Page 7
In the beginning…
Extrinsic and intrinsic rewards




                       Page 8
Elements of a reward
      system




         Page 9
Elements of a reward system
             1 of 2
Base pay and variable pay (‘pay at risk’)
Additional pay like:
Individual performance-related pay
Bonuses
Incentives
Commission




                       Page 10
Elements of a reward system
             2 of 2
Service-related pay
Skill-based pay (knowledge-based pay)
Competence-related pay
Allowances
Contribution-related pay




                     Page 11
Base of rewards




      Page 12
Base of rewards 1 of 2
CHOICES UPON WHICH TO BASE PAY ARE:
The job based
Person based
Skill based




                  Page 13
Base of rewards 2 of 2
PERFORMANCE AND INCENTIVIZATION:
Questions to ask
Types of incentives
Internal v external
Centralized v decentralized




                 Page 14
Totally rewarding




       Page 15
Totally rewarding
Definitions
Tangible and intangible
Reward elements




                      Page 16
Reward equity




     Page 17
Reward equity
Quick poll
Fairness-does it matter?
Frequency of employee concerns
View of senior management
Criteria impacting reward fairness
Drivers in determining rewards
Perceptions of reward fairness




                      Page 18
Questions to ask




      Page 19
Questions to ask
How do we set the necessary level of expenditure
on employee reward?
How can the substance and process of employee
reward be used, if at all, to influence employee
work attitudes and behaviours?




                     Page 20
A successful reward
     strategy




        Page 21
A successful reward strategy
             1 of 3
KEY PRINCIPLES
Recruit and retain the right people
Invest in them
Agree clear objectives
Set standards and examples
The payback
Link reward to the organization’s success




                      Page 22
A successful reward strategy
             2 of 3
STRATEGIC ISSUES IN THE DESIGN OF REWARD
SYSTEMS
Base of rewards
Performance and incentivization – scope for
progression
Market position
Internal versus external comparison
Degree of pay hierarchy
Centralized versus decentralized reward

                   Page 23
A successful reward strategy
             3 of 3
STRATEGIC ISSUES IN THE DESIGN OF REWARD
SYSTEMS
Reward mix
Process issues
Reward systems –consequences/integration
Performance-related pay




                  Page 24
Comparison of employers’
and employees’ views on
  motivational rewards




          Page 25
Comparison of employers’ and
    employees’ views on
    motivational rewards
Attraction
Retention
Motivation




             Page 26
Strategic reward
  management




      Page 27
Strategic reward management

Create a positive and natural reward experience
Align rewards with business goals to create a ‘win-
win’ partnership
Extend people’s line of sight
Integrate rewards
Reward individual ongoing value with ‘base pay’
Reward results with variable pay




                      Page 28
What recognition needs to
          be




           Page 29
What recognition needs to be
Visible
Prevalent
Memorable
Personal and spontaneous




                    Page 30
Points to consider with
 non-financial reward




          Page 31
Points to consider with non-
      financial reward 1 of 7
Evolution in employment systems is reported as
creating the conditions under which what is
included in the effort-reward bargain needs to be
rethought, especially when managements wish to
secure discretionary effort and a sense of
identification among employees for whom ‘pay and
benefits’ provide only part of the employer’s
consideration



                     Page 32
Points to consider with non-
      financial reward 2 of 7
While flexible benefits may go some way to
addressing workplace diversity issues, ideas
grouped under the logic of ‘total reward’ are
promoted by commentators as building blocks for
still further customization, with the prospect of
achieving a distinctive employment proposition




                      Page 33
Points to consider with non-
      financial reward 3 of 7
Definitions of non-financial reward are multi-
faceted and often complex, requiring dissection of
the elements to facilitate detailed cost-benefit
analysis while simultaneously seeking to promote
holistic ‘employment experience’ value greater
than the sum of the parts




                      Page 34
Points to consider with non-
      financial reward 4 of 7
To interpret and evaluate the alternatives and
possible consequences of a total rewards
approach, it is helpful to apply multidisciplinary
theoretical issues




                       Page 35
Points to consider with non-
      financial reward 5 of 7
Research findings suggest that senior managers
and total rewards policy designers need to pay
particular attention to front-line managers if
expectations from investment in employee
engagement using total rewards are not to be
misplaced




                     Page 36
Points to consider with non-
      financial reward 6 of 7
Unpacking the total reward portfolio may bring
tensions to the surface between the reward
elements and their management, which managers
need to reflect on carefully and be clear about
what may be needed to mitigate/compromise on
before committing to strategic decisions that may
be deemed unsuitable for the organization, its
principals and/or workforce members



                      Page 37
Points to consider with non-
      financial reward 7 of 7
The ethical and moral dimensions of ideological
initiatives intended to secure voluntary
identification between individual employees and
the organization need to be understood and acted
on in framing policy choice and their detailed
application




                     Page 38
Pay and benefits during an
   economic downturn




           Page 39
Pay and benefits during an
   economic downturn 1 of 3
In bad times, a business strategy must be
seen to be fair, so have a two-way
conversation with employees to ensure the
package appeals to all
As things improve set rewards based on
people’s impact on the organization




                  Page 40
Pay and benefits during an
   economic downturn 2 of 3
Be creative and consider non-financial
incentives if money is tight, perhaps linked to
improving work-life balance
Know when you should reward your best
people financially, however tough business is
Ensure the rewards drive future skills and
performance so they add value to both the
individual and the organization


                     Page 41
Pay and benefits during an
   economic downturn 3 of 3
When trade improves scale-up your benefits to
renew the psychological contract you have with
your employees
Don’t ignore the need for effective workforce
planning
Analyze what the downturn told you about which
benefits your employees really appreciated and
which do not need to be reintroduced



                     Page 42
Reward & recognition on a
    modest budget




           Page 43
Reward & recognition on a
        modest budget
Advancement opportunities
Official letter of appreciation
Certificates
Paid time off
Lunch with the CEO
Team lunch or dinner
Public photo display
Handwritten notes of thanks



                        Page 44
Primary variables of
 executive reward




        Page 45
Primary variables of executive
            reward
Fixed compensation independent of firm
performance, versus variable reward (tied to a
performance measure)
Current compensation accruing at the end of the
year versus deferred compensation accruing in
later years




                     Page 46
Typical executive reward
      frameworks




          Page 47
Typical executive reward
           frameworks
Salary
Annual performance incentive bonus
Share options
Share awards
Pension




                     Page 48
Concerns when designing
   executive rewards




          Page 49
Concerns when designing
        executive rewards
The internal environment unique to each
organization
The range of stakeholders with an interest in the
organization, its governance and consequences
The external environment that is likely to comprise
factors outside the control of the organization and
its management
Disclosure and transparency



                      Page 50
Expatriates




    Page 51
Expatriates
Definition
Typical length of assignment
Home-based salary build-up plus foreign service
premium added to cash supplements for hardships
Cost of living adjustment
Housing allowance
Foreign assignment allowance




                    Page 52
Case study




   Page 53
Case study




   Page 54
Conclusion and questions




          Page 55
Conclusion and questions
Summary
Videos
Questions




               Page 56

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Reward your people! March 2012

  • 1. Reward your people! by Toronto Training and HR March 2012
  • 2. 3-4 Introduction to Toronto Training and HR 5-6 Definition Contents 7-8 9-11 In the beginning Elements of a reward system 12-14 Base of rewards 15-16 Totally rewarding 17-18 Reward equity 19-20 Questions to ask 21-24 A successful reward strategy 25-26 Comparison of employers’ and employees’ views on motivational rewards 27-28 Strategic reward management 29-30 What recognition needs to be 31-38 Points to consider with non-financial reward 39-42 Pay and benefits during an economic downturn 43-44 Reward & recognition on a modest budget 45-46 Primary variables of executive reward 47-48 Typical executive reward frameworks 49-50 Concerns when designing executive rewards 51-52 Expatriates 53-54 Case study 55-56 Conclusion and questions Page 2
  • 3. Introduction Page 3
  • 4. Introduction to Toronto Training and HR • Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden • 10 years in banking • 10 years in training and human resources • Freelance practitioner since 2006 • The core services provided by Toronto Training and HR are: - Training event design - Training event delivery - Reducing costs - Saving time - Improving employee engagement & morale - Services for job seekers Page 4
  • 5. Definition Page 5
  • 6. Definition What is reward management? Page 6
  • 8. In the beginning… Extrinsic and intrinsic rewards Page 8
  • 9. Elements of a reward system Page 9
  • 10. Elements of a reward system 1 of 2 Base pay and variable pay (‘pay at risk’) Additional pay like: Individual performance-related pay Bonuses Incentives Commission Page 10
  • 11. Elements of a reward system 2 of 2 Service-related pay Skill-based pay (knowledge-based pay) Competence-related pay Allowances Contribution-related pay Page 11
  • 12. Base of rewards Page 12
  • 13. Base of rewards 1 of 2 CHOICES UPON WHICH TO BASE PAY ARE: The job based Person based Skill based Page 13
  • 14. Base of rewards 2 of 2 PERFORMANCE AND INCENTIVIZATION: Questions to ask Types of incentives Internal v external Centralized v decentralized Page 14
  • 15. Totally rewarding Page 15
  • 16. Totally rewarding Definitions Tangible and intangible Reward elements Page 16
  • 17. Reward equity Page 17
  • 18. Reward equity Quick poll Fairness-does it matter? Frequency of employee concerns View of senior management Criteria impacting reward fairness Drivers in determining rewards Perceptions of reward fairness Page 18
  • 19. Questions to ask Page 19
  • 20. Questions to ask How do we set the necessary level of expenditure on employee reward? How can the substance and process of employee reward be used, if at all, to influence employee work attitudes and behaviours? Page 20
  • 21. A successful reward strategy Page 21
  • 22. A successful reward strategy 1 of 3 KEY PRINCIPLES Recruit and retain the right people Invest in them Agree clear objectives Set standards and examples The payback Link reward to the organization’s success Page 22
  • 23. A successful reward strategy 2 of 3 STRATEGIC ISSUES IN THE DESIGN OF REWARD SYSTEMS Base of rewards Performance and incentivization – scope for progression Market position Internal versus external comparison Degree of pay hierarchy Centralized versus decentralized reward Page 23
  • 24. A successful reward strategy 3 of 3 STRATEGIC ISSUES IN THE DESIGN OF REWARD SYSTEMS Reward mix Process issues Reward systems –consequences/integration Performance-related pay Page 24
  • 25. Comparison of employers’ and employees’ views on motivational rewards Page 25
  • 26. Comparison of employers’ and employees’ views on motivational rewards Attraction Retention Motivation Page 26
  • 27. Strategic reward management Page 27
  • 28. Strategic reward management Create a positive and natural reward experience Align rewards with business goals to create a ‘win- win’ partnership Extend people’s line of sight Integrate rewards Reward individual ongoing value with ‘base pay’ Reward results with variable pay Page 28
  • 29. What recognition needs to be Page 29
  • 30. What recognition needs to be Visible Prevalent Memorable Personal and spontaneous Page 30
  • 31. Points to consider with non-financial reward Page 31
  • 32. Points to consider with non- financial reward 1 of 7 Evolution in employment systems is reported as creating the conditions under which what is included in the effort-reward bargain needs to be rethought, especially when managements wish to secure discretionary effort and a sense of identification among employees for whom ‘pay and benefits’ provide only part of the employer’s consideration Page 32
  • 33. Points to consider with non- financial reward 2 of 7 While flexible benefits may go some way to addressing workplace diversity issues, ideas grouped under the logic of ‘total reward’ are promoted by commentators as building blocks for still further customization, with the prospect of achieving a distinctive employment proposition Page 33
  • 34. Points to consider with non- financial reward 3 of 7 Definitions of non-financial reward are multi- faceted and often complex, requiring dissection of the elements to facilitate detailed cost-benefit analysis while simultaneously seeking to promote holistic ‘employment experience’ value greater than the sum of the parts Page 34
  • 35. Points to consider with non- financial reward 4 of 7 To interpret and evaluate the alternatives and possible consequences of a total rewards approach, it is helpful to apply multidisciplinary theoretical issues Page 35
  • 36. Points to consider with non- financial reward 5 of 7 Research findings suggest that senior managers and total rewards policy designers need to pay particular attention to front-line managers if expectations from investment in employee engagement using total rewards are not to be misplaced Page 36
  • 37. Points to consider with non- financial reward 6 of 7 Unpacking the total reward portfolio may bring tensions to the surface between the reward elements and their management, which managers need to reflect on carefully and be clear about what may be needed to mitigate/compromise on before committing to strategic decisions that may be deemed unsuitable for the organization, its principals and/or workforce members Page 37
  • 38. Points to consider with non- financial reward 7 of 7 The ethical and moral dimensions of ideological initiatives intended to secure voluntary identification between individual employees and the organization need to be understood and acted on in framing policy choice and their detailed application Page 38
  • 39. Pay and benefits during an economic downturn Page 39
  • 40. Pay and benefits during an economic downturn 1 of 3 In bad times, a business strategy must be seen to be fair, so have a two-way conversation with employees to ensure the package appeals to all As things improve set rewards based on people’s impact on the organization Page 40
  • 41. Pay and benefits during an economic downturn 2 of 3 Be creative and consider non-financial incentives if money is tight, perhaps linked to improving work-life balance Know when you should reward your best people financially, however tough business is Ensure the rewards drive future skills and performance so they add value to both the individual and the organization Page 41
  • 42. Pay and benefits during an economic downturn 3 of 3 When trade improves scale-up your benefits to renew the psychological contract you have with your employees Don’t ignore the need for effective workforce planning Analyze what the downturn told you about which benefits your employees really appreciated and which do not need to be reintroduced Page 42
  • 43. Reward & recognition on a modest budget Page 43
  • 44. Reward & recognition on a modest budget Advancement opportunities Official letter of appreciation Certificates Paid time off Lunch with the CEO Team lunch or dinner Public photo display Handwritten notes of thanks Page 44
  • 45. Primary variables of executive reward Page 45
  • 46. Primary variables of executive reward Fixed compensation independent of firm performance, versus variable reward (tied to a performance measure) Current compensation accruing at the end of the year versus deferred compensation accruing in later years Page 46
  • 47. Typical executive reward frameworks Page 47
  • 48. Typical executive reward frameworks Salary Annual performance incentive bonus Share options Share awards Pension Page 48
  • 49. Concerns when designing executive rewards Page 49
  • 50. Concerns when designing executive rewards The internal environment unique to each organization The range of stakeholders with an interest in the organization, its governance and consequences The external environment that is likely to comprise factors outside the control of the organization and its management Disclosure and transparency Page 50
  • 51. Expatriates Page 51
  • 52. Expatriates Definition Typical length of assignment Home-based salary build-up plus foreign service premium added to cash supplements for hardships Cost of living adjustment Housing allowance Foreign assignment allowance Page 52
  • 53. Case study Page 53
  • 54. Case study Page 54