Communication May 2014
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This document provides an overview of communication topics including sending and receiving messages, building communication style, persuasive speaking, making messages count, ensuring understanding, communication apprehension, running effective meetings, listening, presentations, emails, virtual teams, learning and development communication, preconceived notions, communicating metrics, levels of speaking, employee voice, leadership communication, and concludes with a summary and questions. The document covers a wide range of communication skills and strategies across different contexts from interpersonal to group and organizational communication.
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Communication May 2014
- 1. Communication by Toronto Training and HR May 2014
- 2. CONTENTS 3-4 Introduction 5-6 Sending and receiving 7-8 Building blocks of communication style 9-10 Components of persuasive speech 11-12 Making your message count 13-14 Ways to ensure people understand you 15-16 Communication apprehension 17-19 Running an effective meaning 20-21 Listening 22-24 Presentations 25-27 Emails 28-29 Virtual teams and communication 30-31 Effective learning & development communication 32-34 Sources of pre-conceived notions 35-36 Communicating workforce metrics 37-40 Six levels of speaking 41-42 Mechanisms of employee voice 43-46 Leadership communication 47-48 Drills 49-50 Conclusion, summary and questions Page 2
- 4. Page 4 Introduction to Toronto Training and HR Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking 15 years in training and human resources Freelance practitioner since 2006 The core services provided by Toronto Training and HR are: Training event design Training event delivery HR support with an emphasis on reducing costs, saving time plus improving employee engagement and morale Services for job seekers
- 5. Page 5 Sending and receiving
- 6. Sending and receiving • The sender • The receiver Page 6
- 7. Page 7 Building blocks of communication style
- 8. Building blocks of communication style • Clarity • Conciseness • Coherence • Consensus Page 8
- 9. Page 9 Components of persuasive speech
- 10. Components of persuasive speech • Ethos-character • Logos-reason • Pathos-emotion Page 10
- 11. Page 11 Making your message count
- 12. Making your message count • Questions to ask • Types of audience • Taking it offline Page 12
- 13. Page 13 Ways to ensure people understand you
- 14. Ways to ensure people understand you • Know your audience • Know what you are talking about • Avoid ambiguity • Say what you mean • Take time to explain • Don’t run off at the mouth • Establish rapport • Beware of double meanings • Avoid extremes Page 14
- 16. Communication apprehension • Definition • Social anxiety • Leadership initiative • Multicultural appreciation • Adaptability Page 16
- 17. Page 17 Running an effective meeting
- 18. Running an effective meeting 1 of 2 • Know if you really need a formal meeting at all • Set expectations prior to the meeting • Facilitate well during the meeting • Parkinson’s Law • Allow conflict • Assign action steps • Delegate the meeting responsibility Page 18
- 19. Running an effective meeting 2 of 2 • Know when to lead and when to participate • Always let people out early • Make it fun… Page 19
- 21. Listening • What is effective listening? • Internal listening • Basic listening modes • Reasons for poor listening • Roadblocks to listening • Tools for effective listening • Results of effective listening • To listen means… Page 21
- 23. Presentations 1 of 2 • Report • Story Page 23
- 24. Presentations 2 of 2 • Ways to ruin a presentation • How to make your presentation linger Page 24
- 25. Page 25 Emails
- 26. Emails 1 of 2 • Legal department • Sales department Page 26
- 27. Emails 2 of 2 • Identity • Materiality • Vulnerability • Visibility Page 27
- 28. Page 28 Virtual teams and communication
- 29. Virtual teams and communication • Location • Email or face-to-face • Non-verbal communication • Culture • Trust Page 29
- 30. Page 30 Effective learning & development communication
- 31. Effective learning & development communication • Clarity • Consistency • Commitment • Challenge • Chutzpah • Create and share stories Page 31
- 32. Page 32 Sources of pre-conceived notions
- 33. Sources of pre-conceived notions 1 of 2 • Previous education or training • Limited personal experience • Wild guesses • Assumptions Page 33
- 34. Sources of pre-conceived notions 2 of 2 • The problem with pre- conceived notions Page 34
- 36. Communicating workforce metrics • Topic scoping • Data investigation • Storyboarding • Presentation design • Message preparation • Telling the story Page 36
- 37. Page 37 Six levels of speaking
- 38. Six levels of speaking 1 of 3 • How to speak so people listen • How to speak so people understand • How to speak so people understand as you intend them to • How to speak so people agree with you Page 38
- 39. Six levels of speaking 2 of 3 • How to speak so people remember what you want them to • How to speak so people think or do what you want them to Page 39
- 40. Six levels of speaking 3 of 3 SPEAKING POWER • Interest • Insight • Influence • Impact • Impulsion • Inspiration Page 40
- 41. Page 41 Mechanisms of employee voice
- 42. Mechanisms of employee voice • Upward problem- solving • Representative participation Page 42
- 44. Leadership communication 1 of 3 • Competence • Connection Page 44
- 45. Leadership communication 2 of 3 • Core principles Page 45
- 46. Leadership communication 3 of 3 • Personal leadership communication guide Page 46
- 47. Page 47 Drills
- 48. Drills Page 48 • Group A • Group B • Group C • Group D
- 49. Page 49 Conclusion, summary and questions
- 50. Page 50 Conclusion, summary and questions Conclusion Summary Videos Questions