2. 3-4 Introduction to Toronto Training and HR
5-6 Talking yourself up
Contents 7-8
9-10
Ways to get noticed
Making an impression
11-12 Personal branding
13-14 Say what you want
15-16 Shining in the spotlight
17-18 Building authenticity
19-21 Sponsors and protégés
22-23 Being a politician
24-25 Internal job applications
26-27 Give credit when it is due
28-29 Appreciating your boss
30-31 Competencies for strengthening resilience
32-33 Development conversations to have with yourself
34-37 Diversity and career progression
38-39 Fixing broken relationships
40-41 Beating gossip
42-45 When is it appropriate to say no?
46-47 Handling horrible bosses
48-49 Dealing with criticism
50-51 Winning the game
52-54 Skills for workforce 2020
55-56 Conclusion and questions
4. Introduction to Toronto Training
and HR
• Toronto Training and HR is a specialist training and human
resources consultancy headed by Timothy Holden
• 10 years in banking
• 10 years in training and human resources
• Freelance practitioner since 2006
• The core services provided by Toronto Training and HR are:
- Training event design
- Training event delivery
- Reducing costs
- Saving time
- Improving employee engagement & morale
- Services for job seekers
Page 4
6. Talking yourself up
Be proud of yourself…
…but don’t exaggerate
Stop moaning
Know your stuff
Use your contacts well
Network well and often
Work on your image
Turn failures into learning experiences
Schmooze the bosses…
…but don’t forget your team
Page 6
8. Ways to get noticed
Find your niche
Be a mentor
Dress the part
Learn to learn
Raise your profile
Join a committee or a taskforce
Offer a helping hand
Make your boss’s life easier
Become an expert
Wave your own flag
Page 8
10. Making an impression
Come prepared following thorough research
Introduce yourself
Greet with a firm handshake
Establish common ground
Maintain eye contact
Ask questions…
…and listen to the answers
Keep it brief
Remember your business cards
Smile
Page 10
14. Say what you want
Conquer stage fright
Beat the backlash
Spell it out
Keep it concise
Perfect your tone and believe in your message
Empathize
Be fair
Dangle the carrot
Pick your battles
Page 14
18. Building authenticity
Reality check
Be a good role model
Communicate effectively
Think positively
Embrace change
Do the right thing
One for all and all for one
Page 18
20. Sponsors and protégés 1 of 2
SPONSORS
Advocate for your next promotion
Call in favours for you
Expand your perception of what you can do
Make connections to senior leaders
Advise you on executive presence
Page 20
21. Sponsors and protégés 2 of 2
PROTEGES
Can be trusted
Contribute 100%
Cover your back
Promote your legacy
Allow you to shape the next generation of leaders
Page 21
23. Being a politician
Accept it
Become a chameleon
Find the power brokers
Weigh it up
Manage your reputation
Tackle dirty politicians
Look to your leaders
Keep your motives positive
Page 23
25. Internal job applications
The ball’s in your court
Tell your boss
But not your colleagues
Do your homework
Re-introduce yourself
Bring ideas
Keep it constructive
Be professional
If you don’t succeed…
Page 25
27. Give credit when it is due
Market yourself
Be there
Set objectives
Outwit saboteurs
Be visible
Keep on moving
Find an ally
Go global
Keep it coming
Page 27
29. Appreciating your boss
Catch your boss doing something that helped you
A simple thank you goes a long way
Notice more!
Help them to help you!
Remember that bosses are people too
Page 29
33. Development conversations to
have with yourself
Where do I see myself in five years? What are the
possible paths I might take?
What do I need to learn to take the next step in
my career path?
How could mentoring help me?
Am I ready for mentoring?
What kind of mentoring do I need?
How do I get started?
Page 33
35. Diversity and career progression
1 of 3
Want to be valued
Want to feel valued
Value gap
Page 35
36. Diversity and career progression
2 of 3
Proportion believing they will have to leave their
current employer to progress
Line manager support
Senior management treats all ethnic groups fairly
Page 36
37. Diversity and career progression
3 of 3
Appetite for fast-track training programs
Employees aged 26-44 with three promotions
Workers paid under $15000 per year
Discrimination because of ethnic origin
Number of employees who describe themselves as
ambitious
Page 37
39. Fixing broken relationships
Know the cause
Make amends
Watch your step
Find common ground
Be adults
Make the first move
Hang in there
Know when to quit
Page 39
41. Beating gossip
Polish your halo
Make a pre-emptive strike
Stop stirrers
Distract them
Turn the tide
Share critical news early
Ask the audience
Keep talking
Rise above it
Page 41
43. When is it appropriate to say
no? 1 of 3
When the timescale is unreasonable
When the work is not yours
When the task has low priority
When you lack the knowledge/skills/resources to
do it properly
When you feel under pressure
Page 43
44. When is it appropriate to say
no? 2 of 3
REFUSING A REQUEST (OR DEMAND)
Start with a sensitive, empathetic statement that
shows you understand the other person’s position
Then give a valid reason (not an excuse) for the
‘no’, don’t make up something lame that could
potentially be challenged – just be as honest as
you can
Page 44
45. When is it appropriate to say
no? 3 of 3
REFUSING A REQUEST (OR DEMAND)
Finish by offering to explore some alternatives, so
you’re clearly showing that you’re willing to help,
but only on terms that are reasonable to you
Page 45
49. Dealing with criticism
Ask for it
Keep calm and quiet
Reframe and clarify
Pick your battles
Say thank you
Ask critics for advice
Switch on your filter
Bounce back
Learn
Page 49
51. Winning the game
Front up
Get over yourself
Understand the rules
Don’t be intimidated
Get some backing
Build a reputation
Learn from setbacks
Network
Worry about yourself
Page 51
53. Skills for workforce 2020 1 of 2
Sense-making
Social intelligence
Novel and adaptive thinking
Computational thinking
Cross-cultural competency
New media literacy
Page 53
54. Skills for workforce 2020 2 of 2
Transdisciplinarity
Design mind-set
Cognitive load management
Virtual collaboration
Page 54