IC 2008 Info Pack

Under the patronage of HRH Queen Rania Al Abdullah, we are delighted to welcome you to
Child Helpline International’s Fourth International Consultation (IC). The Jordan River
Foundation, together with The City of Amman, is kindly hosting this important event in Amman,
Jordan.

The Fourth International Consultation will be an exhilarating time of networking, participatory
thematic workshops and plenary sessions with international experts. To guide you through the
upcoming days of events, please find enclosed in this package the following:
• General information
• Programme agenda and guide
• Updates from CHI
• Evaluation form

We trust you will find the planned activities exciting and challenging. For specific questions
regarding the programme or any other logistical questions, please speak to any member of the
Jordan River Foundation or CHI team.

We welcome you once again to Amman!

With regards,

CHI and the Jordan River Foundation

Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 1

Dear CHI Members, Partners and Invited Guests,

On behalf of Child Helpline International and the Jordan River Foundation, welcome to Amman.

I am excited that so many of you, our valued members and partners, have been able to join at
this Fourth International Consultation. This is especially relevant this year, the fifth anniversary of
our founding.

Throughout the next few days, I look forward to sharing and learning the varied expertise of our
network. With an agenda created in partnership with you, I hope you find the Consultation
beneficial to you, your child helpline and the children that you serve. I had the good fortune to
meet so many of you throughout the Regional Consultations in 2007 and 2008 and I am looking
forward to once again witnessing the wealth of expertise and passion amongst the CHI family.

At the point of writing, we have 145 participants from 87 countries attending this fourth
International Consultation. We expect more participants to attend even as this publication goes
to print.

Our Plenary sessions and the various thematic workshops with international experts and our
member child helplines show the pressing and compelling need to continue to assist children to
achieve their full potential.

We thank the Jordan River Foundation and the City of Amman for their hospitality and generous
support. We would also like to express our acknowledgement to HRH Queen Rania Al
Abdullah’s Royal Office for their support.

The CHI team and the JRF team are here to help you throughout the Consultation and will be
happy to answer any questions you may have.

I wish you an engaging and thought provoking Consultation and look forward to receiving your
feedback!

With warm regards,

Nenita La Rose
Executive Director, Child Helpline International.


Index

Content Page No
1 Arrival and General Information 5
2 Welcome to Jordan 8
3 Introducing your host: The Jordan River 15
Foundation

4 Programme Schedule
4.1 Programme Schedule overview 21
4.2 Guide to the programme schedule 28
4.3 Abstracts for the programme sessions 40
5 Child Helpline International
5.1 Introducing the CHI team 55
5.2 Proposal to revise the statutes of CHI 61
5.3 Revised statutes of CHI in English 65
5.3 A Guide to the Nomination Process for Regional 78
Representatives

6 Annexes
6.1 Thank you to our valued sponsors 79
6.2 International Consultation – feedback questionnaire 80
6.3 Harmonisation of telephone numbers for child helplines 84
6.4 CHI notices and notes 90


1. Arrival and General Information insert tab Arrival and General Information
This section contains all of the information you will need regarding your arrival in Jordan,
accommodation at the conference venue and information about your host city, Amman.


The Child Helpline International Fourth international Consultation will take place at The
Intercontinental Hotel, Amman. All delegates will be accommodated in the
Intercontinental Hotel, Amman.

Arrival at the airport
Upon arrival at Queen Alia International Airport follow signs to passport control. As you enter the
arrivals hall you will find the immigration and visa desk to your right. Please make the visa
documents sent previously, available for the authorities. Once you have passed through
passport control follow the exit signs and pass through the baggage check. As you pass through
the arrival gate you will be met by a driver who will have a sign with Child Helpline
International – International Consultation written upon on it. A shuttle bus or car will transport
you to the hotel in Amman - there may be a short wait as delegates will be travelling in groups,
dependant upon time of arrival. The journey will take around 35 minutes

The Intercontinental Hotel, Amman, Jordan

Islamic College Street, Jabal Amman 3rd Circle
+(9626) 464 1361
www.ichotelsgroup.com/intercontinental/en/gb/locat
ions/overview/amman
ammha@icjordan.ocm

The team at the Intercontinental Hotel are proud to welcome you to their five star hotel, the first
in Amman. The hotel is conveniently located forty minutes from Queen Alia International Airport
and is close to Amman’s most popular sites, whether for sightseeing, shopping, or restaurants.

The hotel has 440 rooms, all equipped with the latest communication technology, refreshment
centre and an in-room safe, 24 hour room service, laundry service, high speed internet is
available in all guest rooms (please kindly note that Internet access is not included in the
conference registration fee), and wireless connectivity in public areas and meeting rooms.

The hotel staff are happy to help you at any time, please don’t hesitate to contact them if you
need any help or guidance. The Languages that are spoken by the Hotel staff are Arabic,
English, French, German, Italian, and Spanish.

Please kindly note that any charges relating to room service, mini bar and in-room wireless
internet will be the responsibility of the guest and must be settled on departure.

Checking in and checking out
Upon arrival at the Intercontinental Hotel please check-in at the reservation desk situated on the
ground floor to the left of the main entrance. You can check-in anytime after 2:00pm and check-
out must be before 12:00 noon on the day of departure. Please also reconfirm your departure
dates at the reception desk when you check-in.

Delegate Registration


Once you have checked in at the hotel please register at The International Consultation
registration and infodesk where you can collect your delegate badge and register for the parallel
sessions on days two and four.

To facilitate the registration; we kindly ask that you bring the confirmation letter emailed
previously. A registration package will be distributed upon registration.

The International Consultation registration and infodesk is situated in the main lobby of the hotel
and will be open from 7.30am daily from Sunday 15th November until Wednesday 19th
November. Our team will be happy to help you with any enquiries or information needed during
the International Consultation.

Please note that CHI documentation and session information will be available in
electronic format at the infodesk. We will be happy to copy information for you on to your
USB stick.

The official language of the International Consultation is English. There will be simultaneous
translation into Arabic, French and Spanish during the plenary and parallel sessions.

Meals
All meals from the evening of the 16th November until the lunch on the 19th November are
included in the registration fee. Breakfast will be served at the Intercontinental Hotel.
Vegetarians will be well catered for at all meals. Please inform CHI staff at the infodesk in the
case of nut allergies or any other special dietary requirements.

Alcohol
There will be no alcohol served throughout the International Consultation. Guests are welcome
to purchase their own alcoholic drinks at any time outside of the programme schedule.

Gala Dinner
Our Fifth Anniversary Gala Dinner will be hosted by His Excellency, Mr. Omar Maani, The Mayor
of Amman. The dinner will be held at the Kan Zaman Village where there are several shops
selling Jordanian Handicrafts. We appreciate formal attire for this occasion. Coaches will be
leaving the Intercontinental Hotel at 18.30pm on Sunday 16th November.

Attire
Jordan is primarily a Muslim country, although the freedom of all religions is protected. Women’s
clothing is often conservative and very revealing clothing is never appropriate. Appropriate dress
is advisable for both men and women in the old part of Amman (Downtown), and outside the
cities. Shorts are rarely worn by either sex, and would be out of place in the downtown Amman
area.

Exhibition stalls
We kindly request all members and partners to bring along information about their organisations
for display. This includes; leaflets, small posters and any other awareness raising material. The
information will be displayed throughout the conference.

Language
The official langue of Jordan is Arabic. English is also widely spoken
The official language of the International Consultation is English. There will be simultaneous
translation into Arabic, French and Spanish during the plenary and parallel sessions.

Programme Schedule.


Please find our programme schedule on page 22. All delegates are kindly requested to attend all
sessions. Please also kindly note that Child helpline International reserves the right to change
the programme at any time.

Health Requirements and Recommendations
Inoculations are not required unless you are travelling from an infected location. If you come
from a country where diseases such as cholera and yellow fever are prevalent, you will have to
show a certificate of inoculation at your point of entry into Jordan. Although not required, it is
preferable to have preventative shots against polio, tetanus and typhoid.

Jordan is one of the cleanest and safest countries in the region, but it is nonetheless advisable
to take some precautions until your digestive system adjusts. Hotels rated four-star and up have
their own filtering systems, and their tap water is safe to drink. In other places, bottled water is
recommended. All fruit and vegetables should be washed thoroughly, and salads and cold
meats which have been sitting out for a long time should be avoided, especially during summer
months. All Jordanian dairy products are pasteurised and safe.

Time Zone
Jordan is 2 hours ahead of GMT (Greenwich Mean Time)

Climate
The average day time temperature in November will vary between 10-20°C
Currency
The currency of Jordan is the Jordanian Dinar. At the time of writing the Jordanian Dinar is
valued at 1 Jordanian Dinar = 1.06059 Euro - 1 Euro (EUR) = 0.94287 Jordanian Dinar (JOD).

Credit cards
All major credit cards are widely accepted throughout Jordan and at the Intercontinental Hotel.

Insurance
Child Helpline International does not assume any liability for damage caused or illness suffered
whilst attending the International Consultation. Child Helpline International expects that all
delegates have arranged their own travel insurance.

2. Welcome to Jordan
From the haunting, primeval starkness of Wadi Rum, to the teeming centre of urban Amman;
from the majestic ruins of bygone civilizations to the timeless splendour of the Dead Sea, Jordan
is unveiled as a unique destination offering breathtaking and mysterious sights, high standard
accommodations, exquisite cuisine and countless activities that can provide visitors with
inspiration, motivation, and rejuvenation.


Jordan is a land steeped in history. It has been home to some of mankind's earliest settlements
and villages, and relics of many of the worlds great civilizations can still be seen today.

As the crossroads of the Middle East, the lands of Jordan and Palestine have served as a
strategic nexus connecting Asia, Africa and Europe. Thus, since the dawn of civilization,
Jordan's geography has given it an important role to play as a conduit for trade and
communications, connecting east and west, north and south. Jordan continues to play this role
today.

Jordan is located Northwest of Saudi Arabia, South of Syria, Southwest of Iraq, and East of
Israel and the Palestenian National Authority. Jordan has access to the Red Sea via the port city
of Aqaba, located at the northern end of the Gulf of Aqaba.

Geography
Jordan has a combination of Mediterranean and arid desert climates, with Mediterranean
prevailing in the North and West of the country, while the majority of the country is desert.
Generally, the country has warm, dry summers and mild, wet winters, with annual average
temperatures ranging from 12 to 25 C (54 to 77 F) and summertime highs reaching the 40
C (105-115 F) in the desert regions. Rainfall averages vary from 50 mm (1.97 inches) annually
in the desert to 800 mm (31.5 inches) in the northern hills, some of which falls as snow in some
years.


Jordan enjoys a range of geographical features, starting from the Jordan Rift Valley in the West
ending at the desert plateau of the East, with a range of small hills running the length of the
country in between.

Lowest Point: Dead Sea, 408 meters (-1338.6 feet) which is also the lowest point on earth.
Highest Point: Jebel Rum, 1734 meters (5689 feet)

Population
The population of Jordan has grown rapidly over the last fifty years or so to more than 5 million
people. Around 80% of the population lives in urban areas, with approximately 2 million living in
the capital, Amman.

Language
The official language of Jordan is Arabic, but English is widely spoken – especially in the cities.
Many Jordanians have travelled or have been educated abroad so French, German, Italian and
Spanish are also spoken, but to a lesser extent.

Speaking Arabic is easier than you might think and attempting a few basic words will gain you
respect from the locals and is a good way to break the ice.

Here are a few useful words and phrases to get you started:

ENGLISH

ARABIC


Yes

Na'am

No

Laa

Please

Min fadlak (to a man)

Min fadlik (to a woman)

Thank you

Shukran

You're welcome

Afwan

Hello

Marhaba

Goodbye

Ma'asalameh

What is your name?

Shoo ismek?

Please

Lao samaht

Excuse me

'An iznek

What time is it?

Edesh el sa'aa?

How much?

Addeysh?


Currency
The local currency is the Jordanian Dinar, symbol JD, which is often called the “jaydee”. There
are 1, 5, 10, 20, 50 JD notes. The dinar is divided onto 100 piasters of 1000 fils. The fils is the
unit most commonly used and you will usually see prices written as 4,750 (which is 4 JD and
750 fils).

Currency can be exchanged at major banks, exchange booths and at most hotels. Street
money-changers are best avoided. Exchange rates are set daily by the Jordanian Central Bank.

Values & Tradition
Jordan can be regarded as a typically Arab country as its people are very warm, friendly and
hospitable. Jordanians are typically happy to forgive foreigners who innocently ‘break the rules’
of etiquette. However, visitors seen to be making an effort to observe local customs will
undoubtedly win favour.

Joining local people for a cup of tea or coffee can be a wonderful way to learn more about local
culture. If you are invited yet are unable to attend, then it is perfectly acceptable to decline. Place
your right hand over your heart and politely make your excuses.

Attire
Jordan is primarily a Muslim country, although the freedom of all religions is protected. Muslim
women’s clothing often covers their arms, legs and hair. Western women are not subject to
these customs, but very revealing clothing is never appropriate and conservative dress is
advisable for both men and women in the old part of Amman (Downtown), and outside the cities.
Shorts are rarely worn by either sex, and would be out of place in the downtown Amman area.

Health Requirements and Recommendations
Inoculations are not required unless you are travelling from an infected location. If you come
from a country where diseases such as cholera and yellow fever are prevalent, you will have to
show a certificate of inoculation at your point of entry into Jordan. Although not required, it is
preferable to have preventative shots against polio, tetanus and typhoid.

Jordan is one of the cleanest and safest countries in the region, but it is nonetheless advisable
to take some precautions until your digestive system adjusts. Hotels rated four-star and up have
their own filtering systems, and their tap water is safe to drink. In other places, bottled water is
recommended. All fruit and vegetables should be washed thoroughly, and salads and cold
meats which have been sitting out for a long time should be avoided, especially during summer
months. All Jordanian dairy products are pasteurised and safe.

Medical services are well developed throughout Jordan, with a medical centre or clinic in every
town and village. There are hospitals in Amman, Aqaba, Ma'an, Karak, Madaba, Zarqa, Irbid and
Ramtha. In the larger towns and cities many of the doctors have been trained overseas and
speak English. Antibiotics and other drugs normally sold on prescription in the West are often
available over-the-counter in Jordan. You should carry prescriptions of any medicaments you
may need, making sure you have the generic name as your specific brand may not be available.


Amman

A sprawling city spread over 19 hills, or "jebels". Amman is the modern, as well as the ancient
capital of the Hashemite Kingdom of Jordan. Known as Rabbath-Ammon during the Iron Age
and later as Philadelphia, the ancient city that was once part of the Decapolis league, now
boasts a population of around 2 million.

Often referred to as the white city due to its low size canvas of stone houses, Amman offers a
variety of historical sites. Towering above Amman, the site of the earliest fortifications is now
subject to numerous excavations which have revealed remains from the Neolithic period as well
as from the Hellenestic and late Roman to Arab Islamic Ages. The site which is known as the
Citadel includes many structures such as the Temple of Hercules, the Omayyad Palace and the
Byzantine Church. At the foot of the Citadel lies the 6000 seat Roman Theatre which is a deep-
sided bowl carved into the hill and still used for cultural events. Another newly restored theatre is
the 500-seat Odeon which is used for concerts. The three museums found in the area offer a
glimpse of history and culture, they are the Jordan Archaeological Museum, The Folklore
Museum and the Museum of Popular Tradition.

For more information on the main attractions in Amman and Jordan please check:
www.visitjordan.com


Optional sightseeing tours - Thursday 20th November
Option 1 Petra Tour (10 Hour Round Trip)
Price 93 US$ per person, including lunch and entrance fee to Petra. Tickets can be purchased in
person at the Hotel Concierge.

Often described as the eighth wonder of the ancient world, it is without doubt Jordan’s most
valuable treasure and greatest tourist attraction. It is a vast, unique city, carved into the sheer
rock face by the Nabataeans, an industrious Arab people who settled here more than 2000
years ago, turning it into an important junction for the silk, spice and other trade routes that
linked China, India and southern Arabia with Egypt, Syria, Greece and Rome.

Entrance to the city is through the Siq, a narrow gorge, over 1 kilometre
in length, which is flanked on either side by soaring, 80 metres high
cliffs. Just walking through the Siq is an experience in itself. The
colours and formations of the rocks are dazzling. As you reach the end
of the Siq you will catch your first glimpse of Al-Khazneh (Treasury).

This is an awe-inspiring experience. A massive façade, 30m wide and
43m high, carved out of the sheer, dusky pink, rock-face and dwarfing
everything around it. It was carved in the early 1st century as the tomb
of an important Nabataean king and represents the engineering genius
of these ancient people.

The tour bus will leave from The Intercontinental Hotel at 7.30am. The journey to Petra will take
around three hours and will be guided by an English speaking tour guide. Upon arrival a short
horse ride will start the four-hour tour of the ancient site.
After the tour the Guide will escort the group back for the return journey to Amman and the
Intercontinental hotel.

Option 2 Jeresh & Ajloun Tour (8 Hour Round Trip)
Price 71 US$ per person, including lunch and entrance fees. Tickets can be purchased in person
at the Hotel Concierge.


A close second to Petra on the list of favourite destinations in Jordan, the ancient city of Jerash
boasts an unbroken chain of human occupation dating back more than 6,500 years.

Jerash lies on a plain surrounded by hilly wooded areas and fertile basins. Conquered by
General Pompey in 63 BC, it came under Roman rule and was one of the ten great Roman
cities, the Decapolis League.

The city's golden age came under Roman rule, during which time it was known as Gerasa, and
the site is now generally acknowledged to be one of the best preserved Roman provincial towns
in the world. Hidden for centuries in sand before being excavated and restored over the past 70
years, Jerash reveals a fine example of the grand, formal provincial Roman urbanism that is
found throughout the Middle East, comprising paved and colonnaded streets, soaring hilltop
temples, handsome theatres, spacious public squares and plazas, baths, fountains and city
walls pierced by towers and gates.

Ajloun Castle (Qal'at Ar-Rabad) was built by one of Saladin's generals in 1184 AD to control the
iron mines of Ajloun, and to deter the Franks from invading Ajloun. Ajloun Castle dominated the
three main routes leading to the Jordan valley and protected the trade and commercial routes
between Jordan and Syria, it became an important link in the defensive chain against the
Crusaders, who, unsuccessfully spend decades trying to capture the castle and the nearby
village.

The tour bus will leave from The Intercontinental Hotel at 8.30am. The journey to Ajloun will take
around one and a half hours and will be guided by an English speaking tour guide. Around
10:00am the one and a half tour of Ajloun will begin. The drive to Jeresh will follow. The tour of
Jerash will take two and a half hours. After the Jeresh tour the group will be driven back to
Amman and the Intercontinental Hotel.


2. Introducing your host: The Jordan River Foundation insert tab Introducing your
host: The Jordan River Foundation

Chaired by Her Majesty Queen Rania Al-Abdullah; The Jordan River Foundation is a
non-profit Jordanian NGO established in 1995 and. The Foundation’s activities are
overseen by a 13-member Board of Trustees from the public and private sectors;
managed by a Director General; and implemented by over 150 administrative and
project-related staff.

The Foundation’s mission is to promote, in partnership with stakeholders, the
development of a dynamic Jordanian society by initiating and supporting sustainable
social, economic and cultural programs that empower communities and individuals
based on their needs and priorities.

JRF has two main areas of concentration:
I. Empowering individuals and communities through the Community
Empowerment Program;
II. Protecting the rights and needs of children through the Jordan River
Children Program.

Community Empowerment Program - Participation and Democracy
JRF's Community Empowerment Program (CEP) exemplifies the Foundation’s commitment to
sustainable human development. Through its various projects, the CEP aims to empower
communities, inclusive of the more vulnerable, to create economic opportunities and improve the
quality of their lives.
These projects strive to improve the infrastructure of local communities in various sectors
including: agriculture, education, health and economic capacities. Numerous projects have
already been undertaken such as rain water harvesting, a cold storage facility, green houses,
honey production, livestock breading, handicraft projects, and other projects that help to improve
quality of life.
Income-Generating Handicraft Projects
Be it the handmade rugs woven by the Bani Hamida women, the Wadi Al-Rayan baskets and
furniture items, the intricate embroideries of the Jordan River Designs Project, or the Al-Karma
Center’s community-driven projects; participation, innovation and sustainability continue to be
the underlying themes in these income-generating handicraft projects. Direct beneficiaries and
other community members in these projects’ localities receive capacity building and training
sessions on topics that include project management, accounting and bookkeeping, feasibility
studies and marketing techniques to ensure sustainability of these activities once they have
been handed over for community management and operation.


The Bani Hamida Women’s Weaving Project revived traditional weaving techniques, helping
to maintain the social and demographic character of the Makawir area. Older women in the
community were eager to pass on rug-weaving techniques to the younger generations. Today,
women in 13 villages help keep the traditions alive, whilst contributing, significantly, to the quality
of life of their families. Wooden spindles and floor looms are used to produce superior quality
pure wool rugs that travel the world with a “Handmade with pride by Bedouin Jordanian women”
label.

In addition to the rug-weaving project, JRF has begun a candle-making project to create new job
opportunities and economic activities while building upon the knowledge and skills of the women
in the local community.

Al-Karma Center

The Jordan River Designs Project (JRD) operates under the umbrella of the Al-Karma Center.
The project employs 27 women in spacious workshops, and has contracts with another 600
women who embroider traditional and contemporary home furnishings, gift items and fashion
accessories.

In September of 2002, Her Majesty Queen Rania Al-Abdullah inaugurated the Al-Karma Center,
which houses the projects selected by the local community. They include: a children’s nursery, a
community kitchen and an information technology and training institute. In addition to the Jordan
River Designs and Wadi Al -Rayan projects, these new projects are now part of the Al-Karma
center, which manages and operates the activities.

The Wadi Al-Rayan Project, established in 1997, focuses on providing nearly 100 women in
the area with the opportunity to improve their economic and social status while reviving the
traditional skills of basket and mat weaving.

The raw materials used in the Wadi Al-Rayan products, cattail reeds and banana leaves, are
indigenous to the local area, which makes the products financially feasible and environmentally
friendly. The Wadi Al-Rayan range includes: baskets, mats, coasters, bags, and home
accessories.


Jordan River Children Program

Pioneering an Arab Child Safety Model

Protecting the rights and needs of children has always been at the heart of JRF’s vision
to contribute to healthier, self-reliant and aspiring communities. With the vision and
support of Her Majesty Queen Rania Al-Abdullah, JRF has successfully established itself
as a pioneer in building an Arab child safety model. Since 1997, when the Child Safety
Program (CSP) was formed, we have intensified our efforts to strengthen the family unit
through enhancing positive child-parent relationships and promoting positive family
dynamics. The awareness, prevention, and intervention services provided by CSP are
unique in terms of their holistic and integrated approach to tackling child abuse.

When JRF first broached the issue of child abuse, and brought it out into the open, there
were many challenges because of the sensitive nature of the subject. Today, through
ground-breaking efforts, the Foundation is proud of its achievements in combating
abuse. This complex issue is being discussed openly and honestly by Jordanian citizens
and decision-makers.

Severe forms of abuse are addressed through intervention services at Dar Al-Aman –
JRF's Child Safety Center. Established in August 2000, a first in Jordan and the Arab
world, the center serves as a temporary shelter that offers psychological, medical, social,
and educational services for child victims of physical, emotional and sexual abuse and
neglect. In November 2003, Her Majesty Queen Rania Al-Abdullah inaugurated a


spacious and well-equipped facility, modeled upon real-life homes, in which the integrity
of the family is a guiding factor.

Preventative activities include promoting improved child-rearing practices and
addressing socio-economic factors, which often contribute to cases of abuse. The
Queen Rania Family and Child Center employs a range of methodologies to enhance
positive family dynamics. These range from mothers learning childcare techniques to
fathers gaining insights to alternative means of disciplining to youth being instructed in
conflict resolution and basic life skills; and children being empowered with awareness
and self-protection skills. The center also conducts numerous courses in the area of
child safety and protection for professionals working with children and families nationally
and regionally.

In December of 2007, the CSP launched a new project that provides services on an early
intervention-late prevention levels: 110 for Families and Children. 110 for Families and Children
(110FC) is a national toll-free helpline where families can call for consultation on issues related
to their children’s development. Children themselves can also call the helpline for support and
guidance. In addition, through partnerships with different governmental, voluntary, and private
entities working to serve children and families, the helpline will run a referral service linking
families to existing services. Thus, 110 FC will work to mobilize existing organizations in the
field.

110FC’s purpose is to empower the child and family in order to promote and protect the well-
being of children in Jordan. This is to be accomplished through a free telephone service based
on confidentiality, active listening, and unconditional acceptance. A qualified team of specialists


communicates with the caller to provide psychological support and/or consultations relevant to
child, adolescent, and parenting issues, and/or referrals to the institutions which provide the
required services.

CSP has achieved other milestones since its establishment, the most notable of which
was the government’s declaration of June 6th as the annual National Day for Child
Safety in the year 2004, which is the day the CSP launched its National Awareness
Campaign on child abuse: Ajyaluna (Arabic for Our Generations)

During the International Consultation on Tuesday 18 November, we will visit two of the
centers as described below. Every delegate will have the opportunity to visit the Child
Helpline.

Dar Al Aman (Jordan River Foundation):
A first in Jordan and the Arab world, Dar Al Aman was established in August 2000 to provide
temporary shelter and offer psychological, medical, social, and educational services for child
victims of sexual and physical abuse and neglect. The facility is modeled upon real-life homes
where the integrity and unity of the family is a guiding principle. Parallel to the work carried out
with the child, therapeutic services are also offered to the original family or to a substitute family
(substitute families are identified from within the child’s extended family). The center’s aim is to
return the child to better family conditions. The transfer of the child to another center is kept as
the last choice.

Queen Rania Family and Child Center and “110 for Families and Children”/ the child
helpline (Jordan River Foundation):
Inaugurated in 2005, the Center is pioneering a new and innovative approach to an Arab model
of a community center providing comprehensive and holistic services to combat child abuse by
strengthening the family unit in partnership with the local community and stakeholders. The
Center is designed to meet the needs and requirements of various target groups. Its facilities are
designed to stimulate interaction, exploration and learning for all beneficiaries including children,
adolescents, parents, and professionals.
“110 for Families and Children” was launched in December 2007 complementing the already
existing programs under the Jordan River Foundation’s Child Safety Program. The helpline
receives calls from and on behalf of children around a wide array of topics including, but not
restricted to, abuse. The helpline offers emotional support, consultation, and referrals to service
providers.

Family Protection Department (Public Security Directorate):
Established in 1998, the department deals with abuse against children where the offender is
from within the family and all sexual abuse against children or adults committed by an offender
from either inside or outside the family. Sensitivity towards children is crucial, thus, the
department is staffed with friendly male and female police officers in civilian clothes with the
support of forensic medical doctors, social workers, and psychiatrists. The department also
houses a social work office (run by the Ministry of Social Development, and forensic and
psychiatric clinics (run by the Ministry of Health). The interviewing room is child-friendly,
furnished with children’s books and toys and equipped with discreet video cameras and
microphones.

The Social Support Center (Jordanian Hashemite Fund for Human Development):


Established in 2006, the center targets working children and school dropouts providing them with
the following: Educational services, basic life skills and counseling for children and their families,
recreational services such as drama and art, vocational services, children 12-15 years old are
provided with in-house training and prevocational counseling, children 16-18 years old are
provided with different vocational skills such as; car maintenance, carpentry, hotel management
and tailoring. The center also connects families to the National Aid Fund for cash assistance.

www.jordanriver.jo

4 Programme Schedule insert tab – programme schedule


4.1 Detailed Programme Schedule

Day 1 Sunday 16 November 2008 Speaker / Chair
All day Registration and setting up of stalls Child helplines

09.00 – 10.30 Data Taskforce Meeting (closed session) Regional Taskforce
Representatives
09.30 – 12.15 Advocacy Taskforce Meeting (closed
session)

12.30 – 13.45 PSP Taskforce Meeting (closed session)

14.00 – 17.00 General Board Meeting (closed session) Regional Board Members

17.00 – 17.30 Memorandum of Understanding Signing with
CHI and the League of Arab States (closed
session)

19.00 Gala Dinner – CHI’s Fifth Anniversary His Excellency Mr. Omar
Maani Mayor of Amman
Hosted by His Excellency Mr. Omar Maani
(Mayor of Amman) Ms. Valentina Qussisiya
Director General, The
Coaches will be leaving the Intercontinental Jordan River Foundation
Hotel at 18.30
Ms. Jeroo Billimoria
Chair of CHI

Ms. Nenita La Rose
Executive Director of CHI

Right Honorable
Baroness Valerie
Howarth Patron of CHI


Day 2 Monday 17 November 2008 Speaker / Chair

07.30 onwards Registration open all day

08.30 – 10.30 Parallel sessions
Please note that you will need a ticket for
this session. Tickets are available at
registration on a first come first served basis

1. New communication methods, Speakers:
supporting child helplines Mr. Jorik Korenromp
Is it necessary for a child helpline to follow Telecoms expert
new developments? What are the new
developments? Are they difficult to Ms. Jayne Lowry
implement? Youthline, New Zealand
This workshop will try to provide some
answers to these questions. The main focus Ms. Tina Palma
of the workshop is providing practical Bantay Bata 163,
information and examples of developments Philippines
that can help a Child Helpline to interact with
children.

See abstracts on page 41

2. Forging mutually beneficial corporate Speakers:
partnerships: pros and cons for child Ms. Alyson Slater
helplines Sustainability expert
This session will discuss the opportunities
and pitfalls of partnering with the corporate Ms. Vendula Kodetova
sector for knowledge-based and financial- Safety-line, Czech
based partnerships. Republic

See abstracts on page 42 Ms. Ivana Šatrová
Foundation Manager O²
Telecom

3. Monitoring and evaluation of child Speaker:
helpline services Dr Ruben Fukkink
University of Amsterdam
This is an introductory session to monitoring
and evaluation, with a special emphasis on
what this means for child helplines, and how
it can be systemised to improve services for
children.

See abstract on page 43

4. Confidentiality and disclosure in child Speakers:
protection Mr. Bill Bell


Save the Children, UK
The session focuses on policies and
strategies for confidentiality and disclosure in Mr Grant Taylor
child protection. The session invites What’s Up, New Zealand
participants to exchange ideas, gain
knowledge and develop a common Mr. Germán Guajardo
understanding on the importance and limits Telefono Anar, Peru
of confidentiality when working with children
in their country.


10.30 – 12.00 Networking brunch and exhibition stalls All delegates

12.00 – 13.00 Plenary session
HRH Queen Rania Al
Abdullah (Video message)
Official welcome
Ms. Valentina Qussisiya
Director General, The
Jordan River Foundation

Ms. Nenita La Rose
Executive Director Child
Helpline International

13.00 – 13.30 Break


Child trafficking – a global issue Facilitator:
Ms. Emily Delap
The first part of this session consists of a Child trafficking expert
presentation on child trafficking, and
testimonies from child helplines. The second Introduction:
part is a panel debate with representatives Ms. Agnes Akosua Aidoo
from all regions on how child helplines reach Vice-Chair, UN Committee
out to victims of child trafficking. on the Convention of the
Rights of the Child

Panelists:
Ms. Joan van Niekerk,
Childline South Africa
Ms. Rossanka Krasteva,
Nadja Center Bulgaria
Ms. Kajol Menon


Childline India

Ms. Floribel Thomas- Paz
Covenant House USA

Amb. Moushira Khattab
National Council for
Childhood and
Motherhood, Egypt

15.00 – 15.30 Break


Reporting back from the parallel sessions Ms. Nenita La Rose

CHI Update – General Assembly Executive Director, Child
Helpline International
• CHI in Review (2006 – 2008)
• Updates from Regional
Representatives
• Update: CHI strategic plan 2007 –
2010
• Revised statutes of CHI

Question and answer session

17.00 Group photo

19.00 Dinner

20.30 – 21.30 Connecting to Children – Mining data Dr. Ruben Fukkink
(optional) University of Amsterdam


Day 3 Tuesday 18 November 2008 Speaker / Chair

08.30 – 10.00 Regional Spaces – Regional issues for all Chairs; Regional
members Representatives (2006 –
2008)
An agenda will be distributed at the session. Africa: Ms. Bernadette
Harases (Namibia)
This is an opportunity for members to meet Americas and the
others in their region to discuss relevant Caribbean: Ms.
issues. Altagracia Chapman
(Aruba)
Each of the five regions will meet as a group Asia Pacific: Ms. Supinda
to discuss and provide input on the following Chakraband (Thailand)
topics. Europe: Ms. Eva Kerpel
(Hungary)
MENA: Ambassador
Moushira Khattab (Egypt)

10.00 – 10.15 Break

10.15 – 12.00 Simultaneous session for full members All full members

Nomination of the Regional Representatives
and Taskforces

10.15 – 12.00 Simultaneous session for associate Ms. Anna Gerrard (CHI)
members; Introduction to CHI Mr. Johan Martens (CHI)

12.00 – 12.30 Plenary session Chair: Ms. Nenita La Rose
Newly nominated Board and Taskforce
representatives will be announced. The
General Assembly will be requested to
approve CHI’s revised statutes.

12.30 – 13.00 Packed Lunch (en route to The Jordan All delegates
River Foundation)

13.00 – 16.30 Field Visit The Jordan River
Foundation

16.30 – 19.00 Free time All delegates

19.00 Dinner


Day 4 Wednesday 19 November 2008 Speaker/ Chair
08.00 – 09.30 Open Space (Optional) Ms. Nenita La Rose
Ms. Lisette Gast

09.45 – 10.15 Plenary session The Jordan River
Child participation: Children’s Forum on Foundation
Child Helplines 2008

10.15 – 10.30 Break

10:30 – 11:30 Presentations of outcomes of Children’s The Jordan River
Forum Foundation

11:30 – 12:30 Question and answer session with children
on child participation

12.30 – 13.30 Lunch

13.30 – 15.30 Parallel Sessions
Please note that you will need a ticket for
this session. Tickets are available at
registration on a first come first served basis

Speakers:
1.Spokes in the child protection Ms. Elisa Radisone
wheel: Working with partners to build Unicef
and strengthen child helplines
This space is a platform for global partners Mr. Bill Bell Save the
to discuss various methods in which they Children UK
have and can contribute to the building and
strengthening of child helplines. Discussion Ms. Nadya Kassam
will also address the ways in which CHI and Plan International
partners can work together to advocate on
current issues in child protection. Prof. Osman Nour
MENA Child Protection
Initiative

Ms Katrin Maldre
ISPCAN

2.Motivating volunteers at child Speakers:
helplines Mr. Remko van der Drift
This interactive workshop introduces tools Child helpline expert
and practical advice on motivating and
retaining volunteers at child helplines. Mr. Erik Ott


Kindertelefoon
See abstracts on page 48 Netherlands

Ms. Manal Shaheen
Childhood and
Motherhood, Egypt

Mr. Amr Osman
Childhood and
Motherhood, Egypt

3. Test Calls at Child Helplines Speakers:
This session will display different Ms. Eva Kerpel
philosophies and strategies on dealing with Kek Vonal, Hungary
the phenomenon of Test Calls. The
presentations will be followed by an Ms. Philippa Hawke
interactive part where the audience will be Boystown, Australia
invited to discuss this complex issue and
share their own approaches to Test Calls. Mr. Urs Kiener
pro juventute 147,
Switzerland

4. Internet Safety – is help a click Speakers:
away? Mr. Stephen Carrick-
This workshop highlights the different Davies, Childnet
methods used by child helplines to better International
protect children from the threats and hazards
that can be found on the internet Dr. Susan Bennett
University of Ottawa
Ms. Agnieszka Wrzesien
Nobody’s Children Poland

15.30 – 15.45 Break

15.45 – 16.30 Plenary Session Ms. Nenita La Rose (CHI)

Reporting back from regional spaces and
parallel sessions

16.30 – 17.00 The way forward

Closing Session


4.2 GUIDE TO THE PROGRAMME SCHEDULE

This guide aims to provide clarity on processes, objectives and format of the programmed
sessions.

Day 1 Sunday 16 November

Session Name: Gala Dinner
Starting Time: 19.00
CHI Documenter: Margje van Eijk
Objectives: Informal interaction amongst helplines
To celebrate five years of Child Helpline International
Introduction of CHI team and Board members

Hosts: The Municipality of Amman, The Jordan River Foundation and CHI

Speakers: His Excellency, Mr. Omar Maani, Mayor of the City of Amman
Ms. Jeroo Billimoria (Chair CHI)
Right Honorable Baroness Valerie Howarth (CHI Patron)
Ms. Nenita La Rose (Executive Director CHI)

Venue: Kan Zaman Tourist Village

Transport: Coaches depart from the Intercontinental Hotel at 18.30

Dress code: The dinner will be a sit-down dinner
Formal or traditional attire is appreciated

Day 2 Monday 17 November
Registration is open from 07.30. Please sign-up for the parallel sessions.
Maximum 40 participants per session.

Session Type: Four Parallel sessions
Duration: 08.30 – 10.30


Objectives: Enabling child helplines to improve the quality of services provided to
children.

Process: Participants will be asked to choose one of four of the sessions listed
below.

Room: All parallel sessions take place on the Second Floor.

1. Harnessing Information and Communication Technologies (ICTs) at Child Helplines

Speakers: Mr. Jorik Korenromp (Telecoms Expert)
Ms. Jayne Lowry (Youthline, New Zealand)
Ms. Tina Palma (Bantay Bata, Philippines)

Is it necessary for child helplines to follow technological developments?
What are the new developments? Are they difficult to implement? This
workshop will try to provide some answers to these questions.

The main focus of the workshop is to highlight developments in the ICT
sector, specifically through children’s chosen use of communication.


CHI Minute Taker: Mr. Roy Mathunni

2. Forging mutually beneficial corporate partnerships: pros and cons for child helplines

Speakers: Ms. Alyson Slater (Sustainability expert)
Ms. Vendula Kodetova (Safety Line, Czech Republic)
Ms. Ivana Šatrová (O2 Telecom)

The session is recommended for child helplines who have existing
corporate relationships or who are taking steps to develop one.

The session will examine how child helplines can, and do work effectively
with the corporate sector for financial and knowledge-based partnerships.
Exploring the basic foundation of successful strategic partnerships
between child helplines and companies will be the focus.


CHI Minute Taker: Ms. Magdalena Aguilar


3. Monitoring & Evaluation of child helplines services

Speaker: Dr. Ruben Fukkink (University of Amsterdam)

This is an introductory session to the concept of Monitoring and
Evaluation, with a special emphasis on what this means for child
helplines. The session will highlight the importance of monitoring and
evaluating the services offered by your child helpline, and how these
processes can be institutionalised at your child helpline.


CHI Minute Taker: Ms. Alice Kubo

4. Confidentiality in Child Protection

Speakers: Mr. Bill Bell (Save the Children, UK)
Mr. Germán Guajardo (Fundación Anar, Peru)
Mr. Grant Taylor (What’s Up, New Zealand)

This session invites members to exchange ideas, gain knowledge and
develop a common understanding on the importance and limits of
confidentiality within their country’s borders. The findings should provide a
starting point for the formulations of confidentiality guidelines for the CHI
network.

CHI Minute Taker: Ms. Leticia Vasquez

Session Name: Official welcome
Type of session: Plenary
Location: Al Mukhtar Grand Ballroom
Chair: Ms. Valentina Qussisiya (Director General, The Jordan River Foundation)
CHI Minute Taker: Ms. Anna Gerrard
Royal Guest: Her Majesty Queen Rania Al-Abdullah
Duration: 12.00 – 13.30
Objectives: Welcome and introductions

Royal Guest: Her Majesty Queen Rania Al-Abdullah will address the delegates with
video message.

Process: Ms. Valentina Qussisiya will open the session and welcome all
participants on behalf of The Jordan River Foundation and CHI.


Type of session: Plenary Session
Session Name: Child Trafficking – Panel Discussion
Introduction: Ms. Agnes Akosua Aidoo (Vice-Chair, UN Committee on the Convention
of the Rights of the Child)

Speakers: Ms. Emily Delap, Child Protection Expert
Ms. Joan van Niekerk, Childline South Africa
Ms. Floribel Tomas Paz, Covenant House USA
Ms. Rossanka Venilova, Nadja Center Bulgaria
Ms. Kajol Menon, Childline India

Amb. Moushira Khattab, National Council for Childhood and Motherhood,
Egypt

Moderator: Leen Decadt
CHI minute takers: Ms. Nafila Maani and Mr. Johan Martens
Duration: 13.30 – 15.00
Objectives:
• To introduce child trafficking – definition, background, legal framework,
trends, challenges and perspectives.
• To develop strategies about how child helplines can assist in
preventing child trafficking and protecting its victims

Process: This session begins with an introduction by the Vice-Chair of the
Committee on the Rights of the Child, Ms. Agnes Akosua Aidoo, followed
by a presentation on child trafficking by Ms. Emily Delap, an independent
consultant with 14 years’ work experience on child rights issues. The
presentation will be followed by a 5-minute video on the issue of child
trafficking and how it is tackled at child helplines around the world. There
will also be a sharing of experiences from various network members in the
form of a 30-minute panel meant to stimulate discussion and assist child
helplines in developing strategies to reach out to victims of child
trafficking. The panel will be followed by a Question and Answer session.
Ms. Delap will provide recommendations based on the discussions.

Session Name: CHI in Review



Presented by: Ms. Nenita La Rose and Mr. Kees Peijster

CHI Minute Takers: Ms. Leen Decadt and Ms. Marieke Noz

Duration: 15.30 – 17.00

Objectives:
• To present the overall objectives of the Fourth International
Consultation
• To update the CHI network on CHI’s activities since last International
Consultation
• To present a draft strategy to the CHI network

Process: Ms. Nenita La Rose will present the overall objectives of the Fourth
International Consultation and the activities carried out since the last
International Consultation in October 2006. The proposed changes to the
CHI Board Structure will be discussed. The session will conclude with a
Question and Answer session.

Session Name: Connecting to Children – Mining data
Type of session: Optional Session
Presented by: Dr. Ruben Fukkink

CHI Minute Taker: Mr. Thomas Muller

Duration: 20.30 – 21.30

Objectives:
• To present the overall findings of 2007 data, as collected from
member helplines

Process: Dr. Fukkink will present his findings on 2007 data, focusing on psycho-
social and mental health issues, the theme for the 2007 edition of
Connecting to Children. Dr. Fukkink will also ask probing questions on
what the data tells us from a regional perspective.


Day 3 Tuesday 18 November
Please kindly note the following:
These sessions are for CHI associate and full members only.
Partners are kindly requested to rejoin at 12.30 for the visit to the child helpline
Associate members are invited to a special session on CHI membership at 10.15

Type of session: Parallel Sessions
Session Name: Regional spaces
Locations: Africa 2nd Floor – Meeting room
Americas & Caribbean 2nd Floor – Meeting room
Asia Pacific 2nd Floor – Meeting room
Europe 2nd Floor – Meeting room
Middle East & North Africa 2nd Floor – Meeting room

Duration: 08.30 – 10.15 for Associate members
08.30 – 11.30 for Full members
Break from 10.00 -10.15
Chair: CHI Regional representatives (in position in the period of 2006 to 2008)
CHI Minute Takers: Ms. Leen Decadt (AF)
Ms. Leticia Vasquez (AM)
Ms. Marieke Noz (AS)
Ms. Helen Mason (EU)
Ms. Lisette Gast and JRF (MENA)

Objectives:
•To discuss regional updates and issues
•To nominate regional representatives for the board and taskforces
•To provide feedback on CHI’s strategic plan
•To provide feedback on CHI documents

Process: Each of the five regions will meet separately to discuss their specific
issues. In each region, there will be nomination for a representative on the:
• General Board
• PSP taskforce


• Advocacy taskforce

The guidelines for the nomination of Board members are on page 78.
Please note that only Full members of CHI are entitled to select
representatives.

Session Name: Reporting back and Ratification of Revised Statutes - Regional spaces
Duration: 12.00 – 12.30
Chair: Ms. Nenita La Rose
CHI minute takers: Ms. Leen Decadt and Ms. Leticia Vasquez
Process: The (new) regional representatives will report back to the plenary
for 5 minutes on each of their regional issues
Action: General Assembly to welcome new regional representation for the board
and taskforces, as well as to approve CHI’s revised statutes. Statutes are
ratified by process of dissent by full members only.

We will visit two of the centers as described below. Every delegate
will have the opportunity to visit the Child Helpline*. Coaches will
leave the Intercontinental Hotel, time tbc.

*Queen Rania Family and Child Center and “110 for Families and
Children”/ the child helpline

Day 4 Wednesday 19 November
Type of session: Open Space (optional session)
Duration: 08.00 – 09.30
Location:
Facilitators: Ms. Nenita LaRose
Ms. Lisette Gast
CHI minute taker: Mr. Thomas Muller


Process: An open space is meant to provide a platform for the sharing of topics that
are not covered in the conference agenda, but that participants would like
to discuss with each other in an informal setting. If there is child-helpline
specific information you would like to discuss, please write it down with
your name attached and place in the Open Space box at the registration
desk by Tuesday evening.

Session Name: Child participation: Children’s Forum on Child Helplines 2008
Duration: 09.45 – 10.15
Chair: The Jordan River Foundation
CHI minute taker: Ms. Nafila Maani and The Jordan River Foundation
Process:
This session will share how child participation initiatives are integrated into
the Queen Rania Family & Child Center programmes. This will include a
review of forum activities, and will introduce the Jordan River Foundation’s
Children’s Panel. During the panel, children will share their experiences of
producing outreach tools. The session will conclude with an interactive
discussion and a question and answer session.

Session Name: Presentation of outcomes of Children’s Forum and Question and Answer
Session with children on child participation
Duration: 10.30 – 12.30
Chair: The Jordan River Foundation
CHI minute taker: Ms. Alice Kubo
Process:
This session will share how child participation initiatives are integrated into
the Queen Rania Family & Child Center programmes. This will include a
review of forum activities, and will introduce the Jordan River Foundation’s
Children’s Panel. During the panel, children will share their experiences of
producing outreach tools. The session will conclude with an interactive
discussion and a question and answer session.


Please sign-up for the parallel sessions at the registration desk. Maximum
40 participants per session.
Session Type: Four Parallel sessions
Duration: 13.30 – 15.30
Objectives: Examining challenging issues faced by child helplines and sharing best
practices
Process: Participants will be asked to choose one of four of the sessions listed
below
Room: All parallel sessions take place on the Second Floor

Description: Child helplines face a complex set of challenges in trying to provide quality
services to children and adults who call child helplines. These sessions
have been tailored by members to accommodate the needs of child
helplines. Participants will be asked to choose one of four of the sessions
listed below:

1. Spokes in the Child Protection Wheel: Working with Partners to Build and
Strengthen Child Helplines

Speakers: Ms. Elisa Radisone, UNICEF
Mr. Bill Bell, Save the Children UK
Ms. Nadya Kassam, Plan International
Ms. Katrin Maldre, International Society for the Prevention of Cruelty and
Neglect to Children
Prof. Osman Nour, MENA Child Protection Initiative

CHI is committed to working in tandem with other organisations to build on
each other’s wealth of experience. This space is a platform for global
partners to discuss various methods in which they have and can
contribute to the building and strengthening of child helplines. Discussion
will also address the ways in which global partners and CHI can work
together to advocate on current issues in child protection.

CHI Minute Taker: Ms. Marieke Noz


2. Motivating Volunteers at child helplines

Speakers: Mr. Remko van der Drift (Child Helpline expert)
Mr. Erik Ott (Kindertelefoon, The Netherlands)
Ms. Manal Shaheen (Child helpline 16000, Egypt)
Mr. Amr Osman (National Council for Childhood and Motherhood, Egypt)

Nearly 75% of child helpline members recruit volunteers. Volunteers offer
invaluable expertise and support in various operational areas of a child
helpline, and are often critical to a child helpline’s continuity.

This interactive session aims to provide child helplines with tools and
techniques in maintaining the motivation of volunteers. The target
audience is management level. Child helplines presently working with
volunteers and those planning to do so are encouraged to attend.


CHI Minute Taker: Ms. Helen Mason

3. Test calls at child helplines

Speakers: Ms. Eva Kerpel (Kek Vonal, Hungary)
Mr. Urs Kiener (pro juventute 147, Switzerland)
Ms. Philippa Hawke (Boystown, Australia)

Test calls present a challenge to many child helpline services worldwide.
They are expensive, can contribute to the burn-out of counsellors and
block telephone lines, and can hinder other callers’ attempts to acquire
services. Child helplines have developed different approaches in working
with test calls.

In this session, three child helplines present their approaches to test calls.
In addition, the results of important research on the topic will be shared
with participants. Based on these presentations, the audience will be
invited to discuss this complex issue and share their own experiences and
approaches.


CHI Minute Taker Mr. Johan Martens


4. Internet Safety – Is help a click away?

Facilitators: Mr. Stephen Carrick-Davies (Childnet International)
Dr. Susan Bennett (University of Ottawa, Canada)
Ms. Agnieszka Wrzesien (Nobody’s Children Foundation, Poland)

The Internet can be a wonderful mechanism for the education of children.
It can also pose a threat to their safety and well-being. Child helplines
around the world are tackling the issue of online safety on a daily basis.

This workshop will introduce various methods employed by child helplines
to protect children from the threats and hazards posed to them. The
session will also highlight the emerging trends children are facing online.

The first half of the session will consist of a presentation by internet safety
experts. The second half will discuss two case studies from child
helplines.


CHI Minute Taker Ms. Leen Decadt

Session Name: Reporting back from regional spaces and parallel sessions
Chair: Ms. Nenita LaRose
CHI minute takers: Ms. Anna Gerrard and Ms. Magdalena Aguilar
Duration: 15.45 – 16.30

Objectives: Each region lists three points that arose from their discussion

Type of Session: Plenary Session
Session Name: The Way Forward
Closing Session
Chair: Ms. Nenita La Rose
Duration: 16.30 – 17.00


Objective: To get feedback from the General Assembly for the period 2010-2012

Action: CHI’s plan of action for CHI the period 2010- 2014 will be drafted and key
output indicators for the secretariat will be determined. This will form the
policy and plan of action for CHI and will be further discussed at the
Regional Consultations in 2009

Minute taker: Ms. Lisette Gast and Mr. Thomas Muller


4.3 Abstracts for the programme sessions

The following abstracts were received from members and partners.
Presentations will be available at the infodesk for delegates to copy
on to USB.


Abstract for parallel session: Monday 17 November, 08.30 – 10.30

Topic: New communication methods, supporting child
helplines

Speakers: Jorik Korenromp, Independent consultant
Jayne Lowry, Youthline, New Zealand
Tina Palma, Bantay Bata 163, Philippines

New communication methods supporting child helplines

The way children are communicating is changing. The traditional way for a child helpline to
support children is by using the traditional Phone. Today it is possible to support children with
other communication methods like SMS, Mobile Phones, Chats or Skype.

Is it necessary for a Child Helpline to follow these new developments? And what are the new
developments? Are they difficult to implement?

This workshop will try to provide some answers to these questions. Main focus of the workshop is
providing practical information and examples of developments that can help a Child Helpline to
interact with children.
Technologies that will be discussed are: SMS, email, forums, moderated chats and online
counselling using tools that are currently available and are easy to implement.

Part of this workshop is sharing experiences from other Child Helplines regarding the use of new
communication methods. Youthline New Zealand will share their experience regarding counselling
via email and SMS text messages. Bantay Bata 163 from Philippines will present about their
current experience in starting SMS counselling for children in a developing country.

Youthline is a national New Zealand youth development organisation offering a 24/7 youth
helpline, free text and email support to young people and their families. They also offer face to
face counselling, information, and leadership services. The case study will look at the
implementation of text counselling including the technology required, advantages and challenges
inherent in using this method to connect with young people. It will track the development of
Youthline’s text counselling service since it began in 2004, including changes in trends and
response styles as well as the resources required. Finally, it will look at predictions for future use
of text counselling in youth helplines.

Bantay Bata 163 is the childcare program of ABS-CBN Foundation, Inc. and is the only media-
based organization in Asia handling various facets of child rescue and rehabilitation for physically
and sexually abused children in the Philippines. From a 24/7 Helpline 163, it has evolved into a
national call center and institution that provides holistic and comprehensive programs covering
rescue, residential, and aftercare services. With the emerging trend in SMS-based transactions in
the Philippines, Bantay Bata recently increased its nationwide accessibility by opening up the text
line as a medium of contact for broadcasting and receiving information. Bantay Bata 163 will
provide the mobile context, mechanics and technology involved in their text counseling service,
and will also detail experiences and challenges encountered in the start-up process.



Topic: Forging mutually beneficial corporate partnerships: pros
and cons for child helplines

Speakers: Alyson Slater, Sustainability Advisory Services
Vendula Kodetova, Public Relations and Events Manager,
Safety Line Association child helpline, Czech Republic
Ivana Šatrová, Foundation Manager, O2

Partnering with the private sector: A win-win opportunity

The traditional model of corporations making charitable donations to non-profits is fast becoming a
thing of the past. Companies are looking for opportunities to make an investment into social
causes – and they choose those where they can expect the highest social returns.

Companies are able to invest more than just monetary resources. Equally as important is their
ability to find social causes that are in need of the skills, knowledge and expertise they can offer as
experts in their field.

For helplines a strategic partnership with telecommunications companies could mean access to
phone and internet lines, volunteers from company staff, access to marketing and public relations
via the expertise of the company, and IT or other technical support. In return the company is able
to provide its employees the chance to make a difference, to associate itself with a good cause,
and to make an important contribution to the community in which they operate – all things they
could not do on their own without the partnership of a helpline. Companies today are dovetailing
their investments with their overall corporate social responsibility strategy in efforts to improve
relationships with stakeholders and build positive brand and reputational capital.

This session will examine how child helplines can, and do work effectively with the corporate
sector, and will explore the basic foundations of successful strategic partnerships between child
helplines and companies.



Topic: Monitoring & Evaluation of child helplines services

Speaker: Dr Ruben Fukkink

Organisation: University of Amsterdam

Background:
Over 10.5 million children from all over the world call child helplines each year. The need for this
important tool to assist children is not a question. But many people working in a helpline wonder:
- What happens after the conversation?
- For how long are we making a difference in a childs life?
- What is the difference in impact between telephone counselling and online counselling?

Governments and donor organisations are also wondering about the impact of a child helpline:
- If I have to invest money, is a child helpline a good one?

If we want to be able to find the answers to these questions for yourselves and to be able to
convince resource providers, we need to monitor and evaluate our services. This is not an easy
task, some child helplines are facing the challenge of anonymity of the callers, while others rely on
the on other actors in the field to which they refer children to.
But the need and wish to find answers to the above questions and more is there. So in this session
we will explore where we can focus our monitoring and evaluation efforts and what is takes to
implement these possibilities.

Objective of the session:

To introduce and explain the concept of monitoring and evaluation the impact of a child helpline –
how, the role of the data proforma, example studies.

Process of the workshop
• (15 minutes) monitoring and evaluation. What is the need and what are the challenges?
Presentation by Dr. Ruben Fukkink from the University of Amsterdam
• (30 minutes groupwork and discussion) exploring evaluation questions for Child Helplines
• (15 minutes plenary) case studies:
o Dutch Child Helpline – Kindertelefoon: the difference of impact between online and
telephone counselling.
o Online peer counselling ‘Shit.nl’
• (20 minutes) new medium, new questions
• (15 minutes) research design – qualitative measures and content analysis
• (10 minutes) conclusion and recommendations, by Dr. Ruben Fukkink
• (15 minutes) final discussion and Q&A



Topic: Confidentiality in Child Protection

Speakers: Mr. Bill Bell, Head of Child Protection, Save the
Children, United Kingdom
Mr. Germán Guajardo, Telefono ANAR, Peru
Mr. Grant Taylor, What’s Up, New Zealand

Background:
Making the decision to maintain or break confidentiality can be a difficult ethical and practical issue
for all those who come into contact with children around child protection concerns. In many cases
it results in a clash between two fundamental principles – on the one hand, children’s right to
privacy and the importance of building trusting and respectful relations with children and on the
other, the imperative to prevent or respond to significant harm to children. How in practice should
these two principles be balanced in the best interests of the child?

Children and young people place a high value on the maintenance of confidentiality and it is often
a precondition of their willingness to talk about their worries and experiences. Children need the
assurance that the personal information they reveal will not be passed on to anyone else without
their permission. Their concern is usually that if information is passed on they will lose control of
what happens next - with the possibility of consequences that would not have chosen (such as the
removal of a parent, ejection from employment, or further violence or abuse). Yet the best interests
of the child may suggest to the adult who has received the information that it must be shared with
others who can support the child or prevent a crime. Indeed in some countries domestic law may
mean that an adult may have little choice other than to pass on information to the relevant
authorities about a disclosure of significant harm to a child (I.e. mandatory reporting).

This session will look at some of the challenges raised by this dilemma and discuss ways in which
they can be addressed. The experience of the participants in the session will be a key input.

Programme:
The session constitutes of two parts, one presented by Mr. Bell and the other by Mr. Germán
Guajardo

To Disclose or Not to Disclose?
This opening part lays out some approaches to this issue and aims to encourage an open
discussion of the dilemmas that childlines face. Is it simply a matter of each time making a
judgment on the facts of the individual case or are there some general rules that could guide a
decision? What constitutes the threshold of ‘significant harm’ to a child – if such a threshold exists
- that might justify the breaching of confidentiality? What do children need to understand in order to
give informed consent (or deny it) to the sharing of private information? How do these theoretical
discussions relate to the everyday practical demands of working with children and promoting their
rights to protection?

Presented by Bill Bell

Telefono ANAR
Confidentiality is a characteristic of any relationship that child helplines have with a child. It is on
respect for the right to intimacy and the dignity of every child, who entrusts his problem and
situation of life to a counsellor. The child helplines has to prevent the information that the child
person has entrusted to be known by the child helpline counsellors not to be misused. The base to
protect the right to the confidentiality that every person has while establishing a help relationship is
bearing in mind participation of the child. This is a right laid down in the Convention on the Rights
of the Child.

ANAR Telephone supports children and youth in their needs of development and in the defence of
his or her rights when these have been damaged, but also supports a space of permanent
dialogue. Telephone ANAR favours the creation of a space of containment and confidence in
which the child or youth can receive the help that it requests.

The daily practice can interfere with the principles of confidentiality that Telephone ANAR adheres
to. Some essential questions constantly arise: Under which circumstances should agreement of
confidentiality be broken if there is not the assent of the child, or teenager? How to approach the
confidentiality when pressure of the parents exists for obtaining information under the justification
of their right to parental authority? Answers to these and other questions are neither easy nor
unique. Every case and situation will represent a problem and a particular search of options which
must guarantee the best interest of the child; avoiding a vision of the children and youth as
incapable. In stead considering them as capable and interested in taking part in decisions related
to the problems of their confidentiality.

Some strategies that the ANAR Telephone promotes and proposes are: not to stop containing and
accompanying the child, girl and teenager in their process of comprehension and reflection, to
achieve an agreed decision, even decided by him or her. An other one is to promote as far as
possible that the child, girl or teenager decides his or her self to reveal information to their families,
or by default, to rest on some person who happens to guarantee a frame of containment and
protection before the possible consequences of revealing information. As for the articulated work,
it is important to know the frame of ethical values that other child protection organisations use. To
establish protocols that deal with the amount and sort of information that is needed for the
reference of the case, and follow up of the transferred case. This should lead to a follow-up
process and social awareness that guarantee confidentiality and other rights of the child.

The major challenge will be to progressively promote a childhood protection system that works for
the children that will allow the development of capabilities of dialogue between the children and the
adults, and the raising of awareness of the rights of children and their aptitude to understand their
personal and social reality. Additionally, it should propose effective answers that will serve as a
fundamental aspect in the application of the principle of confidentiality in an inclusive rights
approach.

Presented by:

Germán Guajardo


Confidentiality in practice at 0800WHATSUP, New Zealand

Abstract: 0800WHATSUP is a child helpline that has been operating throughout New Zealand
since September 2001. It answers an average of 400 calls every day from a national population of
approximately 760,000 individuals aged between 5 and 18 years. The practice at 0800WHATSUP
regarding confidentiality is determined firstly by New Zealand laws relating to privacy, secondly by
relevant professional standards such as the Codes of Ethics of the principle professional groups
involved in counselling practice in New Zealand, and thirdly by 0800WHATSUP’s fundamental
organisational principles of child-centred practice, empowerment and confidentiality expressed in
our Statement of Mission and Vision. This presentation will outline these laws, codes of ethics and
the implementation of the confidentiality principle in the formal policies and procedures of
0800WHATSUP. It will also identify the key risk situations regarding maintenance of these laws,
codes and policies and procedures and how these are addressed in day-to-day practice.

Presented by:

Grant Taylor
Executive Director of 0800WHATSUP


Child Trafficking – Panel Discussion

Abstract - CHI 4th International Consultation, Jordan.
Professor Bolaji Owasanoye, Research Professor, Nigerian Institute of Advanced Legal
Studies, Executive Director, Human Development Initiatives (NGO), Consulting Member,
J.K Gadzama SAN & Partners (Legal Practitioners).

COMBATING MODERN SLAVERY: CHILD DOMESTIC WORK & TRAFFICKING IN
NIGERIA

Over 250 million children today are at work worldwide and African children constitute 32% of
this number (80 million). Educated Nigerians accept that street trading by minors is child labour
but do not agree that employing children as domestics is child labour. The problem is
compounded because most of them worked in their childhood. Cultural and historical factors
have contributed to the perspectives that child domestic work is innocuous.

Thus, majority of child domestics in urban areas work in the households of elite Nigerians in
middle to top positions of the public and private sectors. Domestics work in urban areas
located throughout the Federation with Lagos, Ibadan, Enugu, Port-Harcourt, Abuja and other
major cities employing the largest numbers. About 75% of child domestics are between ages
of 12 and 17 years. Some of the remaining 25% are below 12 years old. Many of these
children joined domestic work as early as 8 years old

Human Development Initiatives initiated several projects in Nigeria to tackle the trafficking of
child domestics with the collaboration of United Nations and international agencies: ILO/IPEC
(CB and WACAP), UNICEF and USAID/PACT. The projects with ILO-IPEC focused on
prevention, rehabilitation, withdrawal, advocacy and public education in receiving and sending
communities.


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