Day 1 1115_alexander_kjerulf

•

1 gostou•180 visualizações

TheFocusGroup

Negócios Tecnologia

Happiness
at workAlexander Kjerulf
Chief Happiness Officer

Arbejdsglæde
Workhappiness
(ah-bites-gleh-the)‫‏‬

Happiness at work is...
A feeling of happiness you
get at work!

What is happiness at work?
Why happiness→ profits.
How to be happy at work.
(With tools!)‫‏‬

Alexander Kjerulf
Chief Happiness Officer.
M.Sc. in computer science,
from the University of
Southern Denmark, 1994.
Co-founder of Enterprise
Systems (a super-happy IT-
company), 1997.
Founder of Woohoo inc.,
2003.
Snowboarder, wakeboarder,
avid reader, film fan,
Crossfit fanatic.

Bahamas
Croatia
Curaçao
Czech Republic
Denmark
Dominican Republic
England
Estonia
France
Germany
Greenland
Guatemala
Holland
India
Ireland
Kuwait
Norway
Poland
Portugal
Slovakia
Slovenia
Sweden
Switzerland
Turkey
USA

Tell me about one of
your very best
experiences at work.
One that made you
very happy!

Happiness at work
is really, really
good for you
Time
Life
Health

Articles:
The relationship between job satisfaction and health: a
meta-analysis
E B Faragher, M Cass and C L Cooper
Occup. Environ. Med. 2005;62;105-112
doi:10.1136/oem.2002.006734
A meta-analysis of the relationships between individual job
satisfaction and individual performance
M M Petty, Gail W McGee, Jerry W Cavender
Academy of Management Review, 1984, Vol. 9, No. 4
A meta-analytic examination of the relationship between
job satisfaction and subjective well-being
Nathan A. Bowling, Kevin J. Eschleman, Qiang Wang
Journal of Occupational and Organizational Psychology
Volume 83, Issue 4, pages 915–934, December 2010

Happy people are better:
More productive
More creative
More helpful
Better at service
More focused on quality
Better team-players
More open
More likable
Show more empathy
Sell more
More optimistic
More motivated
More engaged
More energetic
Learn faster
Better leaders

Article:
Well-being in the workplace and its relationship to
business outcomes
James K Harter, Frank L Schmidt, Corey L M Keyes
Flourishing: The positive person and the good life,
chapter 9, pp. 205-244
Books:
The happiness Advantage
Shawn Achor
Crown Business, 2010
ISBN: 978-0307591548
The Service Profit Chain
James L. Heskett, W. Earl Sasser Jnr, Leonard A.
Schlesinger
Simon & Schuster, 1997
ISBN: 978-0684832562

”Tell me about
something really
cool you've done at
work recently”

How to make yourself and
others happy!
Happiness at work matters.
Results and relationships

Book: Happy Hour is 9 to 5
More information
Newsletter
Web: Woohooinc.com
Twitter: @alexkjerulf
Blog: www.positivesharing.com

Mais conteúdo relacionado

Destaque

Ppt tugas 2

rajarahaty

Day1 track session_2_c_rob_brown

TheFocusGroup

SSG S-M-A-R-T Growth

Santiago Solutions Group

The human touch

TheFocusGroup

Ecew alan wilson_presentation

TheFocusGroup

Operational Excellence[1]

Don Harmon

Ecew alan wilson_presentation

TheFocusGroup

Customer Experience Presentation by LV at ECEW 2012

TheFocusGroup

Customer Experience Presentation by University of Strathclyde Business School...

TheFocusGroup

Every company with a digital presence aims at delivering a great digital experience. But why do some web and mobile apps succeed better than others? As part of our ongoing search to find out, we surveyed over 1,000 technical experts and business leaders from various industries. Join us for a live webinar as we discuss the findings of this report with experts from Perfecto, Cigna and Shop.com! Topics include: -The four main obstacles preventing digital success and how to overcome them -How web & mobile teams are organized to meet the demand for faster releases -The digital testing strategies that increase velocity and allow teams to keep up with consumer demand -Why automation and real-user condition testing is critical for achieving success

Why Apps Succeed: 4 Keys to Winning the Digital Quality Game

Perfecto by Perforce

Customer Experience Presentation by Lloyds Banking Group at ECEW 2012

TheFocusGroup

Customer service presentation

Agnès Debacq

7 habits for effective customer service

Rahmat Hidayat

Customer Service & What is Live Chat

chandra bhanu

Learn a breakdown of the different types of customer data and identity, plus how leading organizations are leveraging data and identity to create powerful customer experiences. This presentation features Fatemeh Khatibloo, Principal Analyst at Forrester Research, Inc. Fatemeh serves Customer Insights Professionals and her research has been featured in the New York Times, Wall Street Journal, AdAge and more. She's a frequently highly-rated speaker at industry events.

Customer Identity is the New Currency: Signal featuring Forrester Research

Signal

Millennial Latina Uniqueness Differences with White_Part1

Santiago Solutions Group

Effective Customer Service

Foster & Bridge Indonesia

Customer Experience Presentation by SAS at ECEW 2012

TheFocusGroup

Customer experience webinar presentation 8 21-13 final

Santiago Solutions Group

Mapping our Trail and Finding our Way in Web 2.0

Lynn McCormick

Destaque (20)

Ppt tugas 2

Day1 track session_2_c_rob_brown

SSG S-M-A-R-T Growth

The human touch

Ecew alan wilson_presentation

Operational Excellence[1]

Ecew alan wilson_presentation

Customer Experience Presentation by LV at ECEW 2012

Customer Experience Presentation by University of Strathclyde Business School...

Why Apps Succeed: 4 Keys to Winning the Digital Quality Game

Customer Experience Presentation by Lloyds Banking Group at ECEW 2012

Customer service presentation

7 habits for effective customer service

Customer Service & What is Live Chat

Customer Identity is the New Currency: Signal featuring Forrester Research

Millennial Latina Uniqueness Differences with White_Part1

Effective Customer Service

Customer Experience Presentation by SAS at ECEW 2012

Customer experience webinar presentation 8 21-13 final

Mapping our Trail and Finding our Way in Web 2.0

Semelhante a Day 1 1115_alexander_kjerulf

6 happiness quotient

hema_nt

APM event hosted by the North West Branch on 5 December 2023. Speaker: Katie Demain, Global Partner and Change Expert, iOpener Institute There is compelling evidence that it pays to invest in your employees’ happiness. Research findings are clear that happier employees are more productive, which improves your bottom line. Your happiest employees are 65% more energised at work, spend twice as much time on-task, and intend to stay in their job 4 times longer, according to iOpener Institute. This event was held on 5 December 2023. But what does being happy at work actually mean? Why is happiness considered the antidote to poor performance? Isn’t happiness just a fuzzy concept? Should workforce happiness be on your agenda in the current tough economic climate? What does making happy employees mean in real terms for business leaders and managers? This event will bring participants up to speed with all aspects behind workforce happiness – its theory, its value and its challenges – for managers, teams and individuals. And to present practical solutions that you’ll be able to implement straight away with your teams. https://www.apm.org.uk/news/does-happiness-pay/

APM Does Happiness Pay slidedeck.pdf

APMDonotuse

Introduction to the science of happiness at work

Santiago Garcia

The Science of Satisfaction: the Data around Personal and Professional Fulfil...

MRG (Management Research Group)

100317 India ch@w game uploadslides

Maartje Wolff

100317 india ch@w game uploadslides

Maartje Wolff

Whistling While You Work (Ggu)

Tim Salaver, MBA, PMP, CSSMBB, CSM

[WEBINAR] Become an Engagement Expert

Joe Mechlinski

Transactional Analysis and Positive Psychology

Suzanne Hazelton

march5FIRMSOLUTIONSSummitOutline

Christina Echevarria

Aspire Inspirational Leadership Toolkit SlidesJuly2022.pdf

Dr Sam Collins

Whether you are working too much, balancing work and family, or simply want to get more out of each and every day, research proves that practicing simple things like being more mindful, communicating what you are grateful for, and simply injecting more joy into everyday tasks can impact everything from your heart health to forging a better connection with those around you. It’s incredible to learn about the proven scientific evidence that can physiologically change your mind and your body! Learn how to share this in your workplace and build a unique culture of wellness in this webinar by Julie Bruns. Find the recorded webinar here: http://www.humanresourcestoday.com/frs/8954801/promoting-a-culture-of-workplace-wellness-through-mindfulness--gratitude-and-joy

Workplace Wellness: Promoting a Culture of Workplace Wellness through Mindful...

Aggregage

Workplace Wellness: Promoting a Culture of Workplace Wellness through Mindful...

Shelley Reece

Creating a fun workplace

Idoinspire

The Science of Happiness @Work 2017 Conference

Charles Cotter, PhD

The Science of Building Happier Higher Performing Teams - David Inglis

IAB Canada

151

Marc Amblard

How to Create a Happy Workforce in Today’s Ugly Social Climate

Xenium HR

A Life Well-Lived? The Science of Satisfaction.

MRG (Management Research Group)

Happiness at work is important for any business. Happy staff are far more productive, creative, and engaged. Keeping in mind that we all spend maximum time of our day at work, with our colleagues, stranded at our workstations, it becomes imperative that we find happiness at workplace. Check out this presentation to know why happiness at work is important and how to keep your employees happy at work.

The real reasons why happiness at work is so important

Vartika Kashyap

Semelhante a Day 1 1115_alexander_kjerulf (20)

6 happiness quotient

APM Does Happiness Pay slidedeck.pdf

Introduction to the science of happiness at work

The Science of Satisfaction: the Data around Personal and Professional Fulfil...

100317 India ch@w game uploadslides

100317 india ch@w game uploadslides

Whistling While You Work (Ggu)

[WEBINAR] Become an Engagement Expert

Transactional Analysis and Positive Psychology

march5FIRMSOLUTIONSSummitOutline

Aspire Inspirational Leadership Toolkit SlidesJuly2022.pdf

Workplace Wellness: Promoting a Culture of Workplace Wellness through Mindful...

Creating a fun workplace

The Science of Happiness @Work 2017 Conference

The Science of Building Happier Higher Performing Teams - David Inglis

151

How to Create a Happy Workforce in Today’s Ugly Social Climate

A Life Well-Lived? The Science of Satisfaction.

The real reasons why happiness at work is so important

Mais de TheFocusGroup

The below presentation showreel includes presentations by: Graeme Martin - Organizational Trust: What is it and does it matter anyway? Ryan Cheyne - VIPs are both your employees and customers Robert Ordever - Engaging those on the edge Sarah Barrett - ‘Walk the talk’ Karine Del Moro - The Power of Linkage: Drawing Connections between Employee and Customer Engagement to Drive Business Performance Yves Duhaldeborde - Advances in linkage analyses: Bridging data sources to drive business performance Alison Innes-Farquhar - ‘Role of Learning and Development in delivering business Change’ Caroline Hopkins - Inspirational and Caring Leadership David Macleod - Engage for Success

EFG 2013 - Presentations as a showreel

TheFocusGroup

EFG 2013 [Keynote] David MacLeod - Engage for success - why employee engageme...

TheFocusGroup

Ecew 2013

TheFocusGroup

Sony believe that understanding what the customer wants and needs is essential to success; customer experience now impacts on all areas of their business, from product development to all areas of customer interaction. Derek talks of how to gain the customer understanding required to drive process; asking the question whether B2C and B2B customers need different types of engagement; and how the organisation itself needs engaging, in order to deliver real customer benefits.

ECEW 2013 Derek Allison - Bringing Customer Centricity to Life

TheFocusGroup

ICEW 2013 Rene Otto - Providing Leadership to influence Customer Experience

TheFocusGroup

ICEW 2013 Graham Webster - Making Customer Experience come alive to transform...

TheFocusGroup

ICEW 2013 Anneli Retief - Consumer Consciousness Trends in South Africa

TheFocusGroup

ICEW 2013 Reshmi Maharaj - Putting SAs competitive customer satisfaction mark...

TheFocusGroup

ICEW 2013 Rob Collins - Mind and Mood: how to keep the customers coming back ...

TheFocusGroup

ICEW 2013 Wilfred Emmanuel-Jones - Building the Brand and Influence of Social...

TheFocusGroup

ICEW 2013 Amanda Cromhout - Big Data: the key to making customer-centric cha...

TheFocusGroup

Day+1+ +1440+-+carlton+hood

TheFocusGroup

Day1 track session_1_a_tom_allason

TheFocusGroup

ECEW 2013 Jo Moran - Shop Your Way

TheFocusGroup

With only 8% of leading business’s able to use their customer feedback to create true change and the discipline's faltering ability to evidence ROIs, should CEOs continue to invest in major CX programs? Can the other 92% really afford to risk their customers leaving in a blaze of apathy? Drawing on his experience of delivering global customer experience programs, Keith will reveal how the true innovators are able to quantify ROI from their cx program, providing examples of customer satisfaction driving gains in financial metrics such as life-time customer value, average spend, share of wallet and profitability.

ECEW 2013 Keith Schorah - Customer Experience: is it still the strategic inve...

TheFocusGroup

Day1 track session_1_b_ryan_cheyne

TheFocusGroup

Anthony stepped down as Chair of Metro Bank in December 2012. He outlines how the effect the customer experience-driven policies of MetroBank have had on performance, and on the aim of turning customers into advocates / fans. Introduction: about Metro Bank, founding ideas and ideals, history, growth throughout the South East, forward strategy; Customer Experience strategies: rewarding employees for satisfaction levels, not sales targets; These strategies have lead to: customer satisfaction scores, rates of recommendations, organisational growth How the use of social media / different channels (“touch points”) supports the CE-based strategy of the bank.

ECEW 2013 Anthony Thomson - The proven benefits of Metro Bank's CE strategy

TheFocusGroup

Day2 track session_1_b_susie_rivett

TheFocusGroup

Cris Beswick & Derek Bishop describe how moving away from a procedure based environment to an innovation focussed culture where employees can apply personal judgement is a must for 21st Century competitive advantage. Too often companies focus on operational excellence and standardisation to save costs but this approach can be at odds with employee/customer engagement and innovation. Cris & Derek will talk about how you can have the best of both worlds, achieving culture change without abandoning all internal discipline and structure in order to drive innovation and in turn exceptional customer experience.

ECEW 2013 Cris Beswick & Derek Bishop - The human touch

TheFocusGroup

Day1 1645 joanna_macleod

TheFocusGroup

Mais de TheFocusGroup (20)