1. Amplify IT Relevance
while Shifting to the Cloud
Senior Vice President, CIO
NetApp
April 2014
Cynthia Stoddard

2. 2
A View into
NetApp IT
1
Sharing
Our Journey
& Knowledge
2
Amplify
IT Relevance
Along the Way
3
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4.  13,000 employees, 150+ countries
 7 IT data center locations
 5 Engineering data center locations
 ~300 Business Apps; 6 Tier-1 Apps
 ~4,000 Systems / ~3,000 Virtual
 ~10 PB storage
4
Supporting
$6.3B EnterpriseNetApp IT
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5.  Economic Uncertainty
 Accelerated Business Demands
 Explosive Data Growth
 Fast Adoption of New Technologies
 Cost Pressures & Budget Cuts
Constantly Balancing
Risk, Cost and Agility
5
Same as all
IT organizations
NetApp IT
Challenges
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6.  One of the most dramatic changes
to business & IT in the last 10-15
years
 “Classic” IT approaches and
architectures are being challenged
 Myriad of new technologies – difficult
to keep up
 Business and IT models must evolve
and adapt
Compounding Effects
to Business & IT
Four Major
Forces
Gartner’s Nexus of Forces
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7. Business Direction,
Technology Direction,
Executive Forums
Who should we
buy or partner with ?
Thought leadership,
Lessons Learned,
Best Practices
Increasing
IT Relevancy
Evolving beyond
traditional IT
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How to make
NetApp products
better for IT usage ?
NetApp
IT
Corporate
Strategy
Product
Development
Business
Development
Customer/
Sales

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9. Agile Efficient
Service
Oriented
Reliable
Key characteristics of
Cloud
Key delivery methods;
presenting infrastructure,
platform, and software
services
Infrastructure-as-a-
Service (IaaS)
Host
Platform-as-a-Service
(PaaS)
Build
Software-as-a-Service
(SaaS)
Consume
Key deployment models
ranging from open public
to enterprise private
Hybrid
Enterprise
Private
Open Public
9
Terminology
Alignment
Cloud
Services
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10. 10
2012-2013
Migrate Dev, Stage
Environments to nCloud
Migrate BI and DW Environments to
nCloud or other cloud solutions
Migrate Key Business Processes to SaaS
Upgrade Integration Architecture
Implement Cloud Governance
Private
On-premise
2015+
Cloud Orchestration Solution
Implement Clustered ONTAP
Virtual
Private Cloud
nCloud
Selected
SaaS
Solutions
Commerce Master Data SecurityInnovation
Hybrid Cloud is the End-State
Our Journey to the Cloud…
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11. Where we are
11
Cloud @
NetApp
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12. Hybrid Cloud is the End-State
SaaS IaaS
Non-Disruptive
Operations
Virtual Storage Tiering
Service Automation
and Analytics
Storage Efficiency
Seamless Scaling
Secure
Multi-Tenancy
Hybrid Cloud is
the End State
On-Prem
IT must address
all Clouds!
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Hybrid Cloud is the End-State
What we learned…
Critical Factors for a Successful Shift to the Cloud:
 Culture
 Governance
 Architecture
 Security & Privacy
 Vendor Management
 Financials
 IT Skills
Shifting
to the Cloud

15. 15
Hybrid Cloud is the End-StateSteps Needed &
Lessons Learned
Shifting
to the Cloud
 Educate leaders, consumers, and the IT organization
 Become a service broker in addition to an IT builder / provider
 Transition to a cloud service delivery business model
 Align strategy to a cloud bias
 Establish a cloud decision and deployment framework
 Manage Risk proactively - from vendor sourcing, to legal policy,
to governance
 Standardize on service architecture and offerings
 Provide end-to-end Cloud Service Orchestration like a Service
Provider.
 Pick the right cloud management tools (CMP, Open Stack, AWS)
CULTURE
GOVERNANCE
ARCHITECTURE
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16. 16
Hybrid Cloud is the End-StateSteps Needed &
Lessons Learned
 Establish Information Security policies for Cloud
 Build Security Governance as part of automation
 Establish a Cloud Auditor to ensure policies are enforced
 Provide vendor process for onboarding cloud providers
 Make sure that SLAs are reviewed periodically
 Have an exit strategy for cloud providers
 Normalized Offerings and SLA for services across Clouds
 Change the financial models to drive to a chargeback utility
based model
 Integrate the right tools for metering with billing systems
SECURITY &
PRIVACY
VENDOR
MANAGEMENT
FINANCIALS
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Shifting
to the Cloud

17. 17
REMAINS:
 Architecture and Design
 Governance
 Enterprise Data
 Vendor Management
 Integration and SOA including
Common Services
 Innovation & Showcasing
REDUCES:
 Database, network, server,
storage administration
 Release management
 Incident management
 Change management
 Develop, QA & Testing
 Data Centers
Corporate IT skill sets change dramatically
Hybrid Cloud is the End-StateRequire different skills
in Corporate IT
Shifting
to the Cloud
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19. Provider:
 Self-service
 Metered use
 User focus
 Builder
Broker:
 Vet outside services
 Forge relationships
with CSPs
 Manage/Ensure
services
IT as
Provider & Broker
Hybrid Cloud is the End-StateTo enable the Hybrid Cloud …
is a Journey
Evolving
IT Services
Public Virtual
Private
Private
& on premise
Hybrid Cloud
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20.  Engage C-level executives from the start:
– Business direction  enterprise-wide priorities
– Cloud strategy  multi-year roadmap
– Execution plan  tangible business results
 Partner with business peers throughout the journey:
– Cloud decision framework & governance
– Metrics & outcomes
 Broadcast the transformation of IT:
– Shifts in: how we operate, how we act/behave, what we work on
– Giant leaps and incremental steps
Amplify
IT Relevance
20
While shifting to
the Cloud
Embrace the New Era & Stay Relevant
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22. Let’s Continue the Conversation
 Tweet your questions and comments:
– @stoddardCA
 Use the hashtag:
– #NetAppCIO
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