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1. Norton by Symantac

2. About Norton by Symantec
Norton by Symantec offers several products designed to protect
computers from viruses, malware and Trojans. They have been offering
these services since 1982 (as Symantec) and when acquired by Peter
Norton Computing, became the company which most are familiar with
today.
• What types of plans are available and what do they cover?
• How much does Norton by Symantec cost?
• What additional services are provided by Norton by Symantec?
• Will Norton by Symantec protect all of my devices?

3. Products offered
• Mobile Security
• Antivirus 12 for Mac
• Internet Security 5 for Mac
• Antivirus
• Internet Security
• Norton 360
• Norton 360 Multi-Device
• Norton One (virus removal guarantee)

4. Pricing *
Norton by Symantec offers a free 30-day trial offer for each of their antivirus products
* Subject to change
Product Price Term # of Licenses
Mobile Security $29.99 1 year 1 device
Antivirus 12 for Mac $39.99 1 year 1 Mac
Internet Security 5 for Mac $49.99 1 year 1 Mac
Antivirus $49.99 1 year 1 PC
Internet Security $79.99 1 year 3 PCs
Norton 360 $89.99 1 year 3 PCs
Norton 360 Multi-Device $99.99 1 year 5 devices
Norton One (virus removal
guarantee)
$149.99 1 year 5 devices

5. Norton Mobile Security
Norton’s mobile protection is unique in the market and highlighted below.
• App scanning (malware, privacy, or other
risks)*
• Protection from unsafe websites*
• Unwanted call and text blocking*
• Missing device can be locked remotely*
• Lost or stolen device data wiping*
• When SIM card is removed, phone is
instantly locked your phone*
• Uses phone camera to take a photo of
anyone using your missing device
(webcam-enabled devices only)*
• Can locate and pinpoint lost or stolen
device on a map
• To aid in locating a missing device an
alarm can be sounded
• Contact information is regularly backed
up so that it can be easily restored
*Android Only

6. Windows System Requirements
• Operating Systems Supported and Required Processor Speeds
• Windows XP (32-bit) and 300 MHz
• Windows Vista (32-bit and 64-bit) and 1 GHz
• Windows 7 (32-bit and 64-bit) and 1 GHz
• Windows 8 and Windows 8 Pro (32-bit and 64-bit) and 1 GHz
• System Requirements
• 256 MB of RAM
• 300 MB of available hard disk space

7. MAC System Requirements
• Requirements for Mac
• Mac OS X 10.7, 10.8, 10.9
• Intel Core 2 Duo processor
• 1.5 GB of available hard disk space

8. The Good
Norton by Symantec offers a full suite of products designed to
protect computers and mobile devices. They have a long-
standing reputation in the industry.
Independent testing by AV-Test reported that Norton by
Symantec was highly effective at detection and treatment of
most threats.
Norton by Symantec gives a fully-featured protection including
automatic file back ups to a device or the cloud, as determined
by the user.

9. The Bad
Norton by Symantec has been anecdotally reported to slow
systems down or to miss certain malware threats.
Removal of Norton by Symantec requires more than the
computer’s add/remove software tool.
For full protection for multiple devices, Norton by Symantec
offers a more pricey product – Norton One. This product
covers multiple devices and includes virus removal, unlike
some of Norton’s products.

10. Norton by Symantec offers a comprehensive suite of products, but not all are created
equal. Some don’t even address virus removal. Customer support is tiered by levels
and for premium (expedited) customer support, customers must pay additionally for
the service in their subscription.
For those comfortable with Norton by Symantec, this product works, but for those
who are looking for straight-forward virus removal, this product may not fit their
needs adequately.

11. Social Media
Norton by Symantec shares helpful information via their social media channels.
They maintain active accounts on the following platforms:
• Facebook
• Twitter
• Google +
• YouTube

12. Better Business Bureau
• Norton by Symantec is not accredited with the BBB (accreditation is
optional and not required in any industry)
• B+ rating
• 556 complaints closed with BBB in last 3 years
• 139 closed in last 12 months
• Norton by Symantec’s rating by the Better Business Bureau reflects and
was lowered by BBB due to the fact that they have had complaints
registered by customers which have gone without a response from
the company.

13. Contact Information
Norton by Symantec US Headquarters
350 Ellis St
Mountain View, CA 94043-2202
650-527-8000

14. Summary
Norton by Symantec has a long track record and is trusted by millions to
provide protection from common online threats. They are a company which is
constantly looking for ways to protect data.
Some of their products are more“add-on”services and may not include virus
protection. Consumers should carefully examine all features and not assume
that virus removal is included.