Government Going Mobile: What It Means For Your Job
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This document discusses how government agencies are increasingly using mobile devices and applications. It summarizes the results of a survey that found high percentages of people feel mobile devices have or will affect their jobs. It then defines and provides examples of key mobile technology terms and trends, such as geolocation, responsive design, native apps, and wearable technology. Examples of how predictive technology can be used for payments and security are also mentioned. The document concludes by offering advice on implementing mobile strategies and providing contact information for further assistance.
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Government Going Mobile: What It Means For Your Job
- 1. Presented by: Pete Eichorn Director of Technology Texas NICUSA Government Going Mobile: What It Means for You
- 2. 2 This is not a pipe. Rene Magritte (1948)
- 3. 3 Ce n'est pas un téléphone mobile. This is not a mobile phone. Motorola (1973)
- 4. 4 Text Yes No DK Do you feel like the move to mobile devices has or will affect your job? Yes | No | I don’t know The Power of Mobile – Real-time Survey
- 5. 5 The Power of Mobile – Survey Results
- 6. 6 DL Renewal 30% eCommDirect 40% DL Eligibility 46% CHL 35% Texas.gov 22% Ready or Not … Mobile Use is an Expectation of Your Constituents
- 7. 7 Examine the public's accessibility to government services and agencies through the use of mobile applications and online services. Joint charge with: House Committee on Government Efficiency & Reform House Committee on Technology “ Our Legislators Care … Interim Committee Charges
- 8. 8 Demystify the Buzz Words … Scott Adams
- 9. 9 Geolocation • Identification of a user/device’s geographic location via a variety of data collection mechanisms • Uses network routing addresses or internal GPS devices to determine location Responsive Sites • Design method that helps website “read” what type of device is being used and adapt for that screen size • Any changes made to website carry through to all devices Native Apps • Developed separately for various platforms, lives on mobile device (iPhone, Android, iPad) • Installed via application store (Google Play, App Store) Mobile 101
- 12. 12 Development languages that make mobile websites look and feel like Native apps Responsive Design
- 13. 13 Near Field Communication (NFC) Devices communicate through touch
- 14. 14 A body of tools capable of discovering and analyzing patterns in data so that past behavior can be used to forecast likely future behavior. Predictive Technology
- 16. 16 Payments In 2013, people in the U.S. spent ~$30 billion using mobile phones in retail. – Infonetics Research Security By 2017, consumers will spend $2.9+ billion a year downloading mobile security software. – Internet Retailer, eMarketer Post PC Era “Post PC Era = more mobile (smaller, thinner, lighter) + communications + apps + cloud services” – Steve Jobs Important Trends
- 17. 17 Battery Gyroscope BluetoothWiFi Audiojack Speed New Form Factors Social / Crowdsourcing Agency Efficiencies Wearable Tech Important Trends continued …
- 18. Start with the end in mind
- 20. Start small
- 21. Decide on an implementation approach
- 22. Decide on implementation approach Do your part to make something beautiful
- 23. 23 We’re here to help! Feel free to contact us: Pete Eichorn, Director of Technology Email: peichorn@egov.com Twitter: @pkeich Phone: 512.501.5996 Visit Texas.gov/Solutions to learn more! Contact Us
Notas do Editor
- Government Going Mobile – What It Means for You Mobile. The term is at the forefront of almost every discussion about technology trends, the future of computing, and Digital Government. So what is it, and why should you care? In this educational and interactive session, Pete Eichorn and Andrew Goodrick from Texas.gov will “cut to the chase” and discuss the latest trends in mobility and their potential impact on you and your agency. In this session, we’ll cover the importance of mobile and explore its power. We’ll demystify the latest trends in mobile technology, and get you started on the path to mobile Zen. Show of hands – has anyone seen this painting before? Magritte was surrealistic painter – this is one his famous paintings.
- My version 25 years later… First objective of presentations for Mobile – why do I care? Clearly this is what mobile used to be in 1973, but so much has changed since then. A lot more has changed with technology in 40 years since Motorola invented the mobile phone – used to be for phone calls, now it’s all about data and apps Tipping Point: U.S. Spend On Mobile Data Outweighed Voice Spend In 2013 http://techcrunch.com/2014/03/13/tipping-point-u-s-spend-on-mobile-data-outweighed-voice-spend-in-2013/
- Mobile – why do I care? The Power of mobile is everywhere…think of the things you do on a daily basis that are the stuff of Star Trek not that long ago. Maps, Street view, video phone calls, etc. Here’s a simple example of the power of mobile: Real-time, interactive, visual survey with a group this large. Think through the logistics of doing this without mobile…
- Mobile – why do I care? You care because it’s an expectation of your constituents. Walk through each service, highlight which are mobile-optimized, which are not. Provide insight to why and why it’s important to be mobile ready/fluent All numbers from Google Analytics Mobile optimized = responsive design, minimal # pages in flow Texas.gov = Optimized DPS license eligibility = optimized TDCJ eCommDirect = not optimized DPS CHL = not optimized DPS DLR / COA = optimized, requires printing Popularity: Desktop > Mobile > Tablet in all examples Demographics / Use Case can effect mobile use Conversion rates typically highest on Desktop, then Tablet, then Mobile Makes sense: printing, have info needed at home
- Mobile – why do I care? You care because the legislators care. Joint charge with 2 committees demonstrates the importance, and the preview of what new legislation / expectations might be coming.
- Second objective of presentation is to “cut to the chase” and make things simple
- Westminster, Colo., Cuts Manhole Inspection Time by 90 Percent Govtech.com | 04.13.14 http://www.govtech.com/applications/Westminster-Colo-Cuts-Manhole-Inspection-Time-by-90-Percent.html The process now takes inspectors on average 30 seconds versus 5 minutes. BY JESSICA HUGHES Using mobile technology, public utility workers in Westminster, Colo., can now inspect manholes approximately 90 percent faster than they could just last year…
- 1. Wearables Utah.gov train app, quantified self, new form factors (watch)
- Augmented Reality
- Trends that I think are important to eGovernment / Digital Government Post PC era – term originates from an internal Apple email in 2010 from Steve job What does it mean? More mobile (smaller, thinner, lighter) + communications + apps + cloud services Why it’s important: Access anywhere / anytime – responsive design, apps, accessibility. Tie back to demographics and adoption slide Security Why it’s important – increase in mobile capabilities brings needs in information security: identity, payment, encryption As you do more mobile services, you will be answering the security question Payments Why it’s important – along with Retail, in increasing numbers, people are transacting online with Government More mobile transactions will meet needs, and possibly save costs
- First – why do I care? Second – Demystify the buzz words and simplify the leading edge tech Third – bring it back to trends that I think are important to eGovernment / Digital Government Wearable tech Software you’re developing might run on wearable tech “Card” motif – show screen shot of Google Now Agency efficiencies Combination of cost efficiencies, plus capabilities Taxpayers can check refund status with IRS2go app Inspectors ensure that building, health, environmental, and safety codes are met Social / Crowdsourcing not a product anymore – really a built-in feature Report a dangerous road condition Donorschoose.org – teachers crowd-fund their school projects New Form Factors Why it’s important – more durable devices, waterproof, etc. Cost-effective devices that you can configure/reconfigure
- The path to mobile Zen…this is my basic Mobile Strategy schtick… Where do I start? Start with the end in mind
- The path to mobile Zen… Where do I start? Identify curious advocates (mobile mavens) – chance to teach/share/learn for everyone
- The path to mobile Zen… Where do I start? Start small – identify a problem to be addressed-innovation lunch brainstorm
- The path to mobile Zen… Where do I start? Decide on the implementation approach: purchase, build, partner, hack-a-thon, etc. – TWC example
- Call to Action Get started today – Texas.gov can help: texas.gov/solutions, YouTube videos, in-person discussions Have fun with it – brainstorming, fresh look
- Wrap it up… Recap what I discussed Why do I care? Demystify the Buzz words Path to mobile Zen Call to action Get started today – TDG can help texas.gov/solutions Reach out to me @pkeich twitter, peichorn@egov.com email