The document provides information about a conference on number portability taking place from June 20-22, 2011 in London. The conference will address key challenges in implementing number portability, including identifying database and routing options, minimizing costs, and ensuring collaboration between operators and regulators. Attendees will learn best practices from case studies of countries that have implemented number portability, such as India and Malta.

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y
20th – 22nd June 2011, Sheraton Park Lane, London
Learn how to develop the technical and operational processes required to
implement a cost-efficient and sustainable Number Portability solution whilst
ensuring optimal collaboration amongst all stakeholders in your market
Save up
to 7500 if yo
u
register and
pay before
13th May
2011
Your key challenges addressed:
Gain invaluable
> Identify the most effective database and routing option insights from:
to use in your Number Portability implementation
Surender Singroha, Assistant
> Learn how to minimise the costs of implementing Manager, Legal & Regulatory,
Number Portability to ensure the best ROI whilst BHARTI AIRTEL
providing a good customer experience Philip Micallef, Chief Executive,
> Determine how to ensure effective collaboration between MALTA COMMUNICATIONS
AUTHORITY
all the operators and the regulator
Majid Ehsan Khan, Project Manager,
> Establish how to manage the impact of Number DTAC (Affiliate of Telenor ASA)
Portability on your business and operational systems and
processes James McEwan, Head of Billing &
Provisioning, CABLE & WIRELESS
> See how to leverage Number Portability as a tool to CHANNEL ISLANDS, ISLE OF MAN
“
attract high value customers & BERMUDA
Aldis Ciekurs, Manager Domestic
“Implementing Number “A terrific opportunity Carrier Business, LATTELECOM
Portability is a major to learn best practice on
Nauman Arshad, Project Manager,
undertaking. It is of great regulatory affairs, benefit Number Portability, TELENOR
importance to be at Telecoms from the experiences
IQ’s Number Portability of countries that have Thorleif Herrstrom, Principal
Regulatory Advisor, TELIASONERA
Conference to learn and share implemented NP and learn
experience with industry how to avoid unnecessary Dieter Staudacher, Senior
professionals regarding this mistakes” Analyst, AUSTRIAN REGULATORY
complex subject’’ AUTHORITY FOR BROADCASTING
& TELECOMMUNICATIONS
Aldis Ciekurs, Surender Singroha,
Manager Domestic Carrier Erkut Erkut, Chief Telecoms Business
Assistant Manager, Legal &
Business, LATTELECOM Regulatory, BHARTI AIRTEL Officer, MOBILERA TURKEY
Produced by:
REGISTER NOW AT
www.numberportabilityevent.com

2. If you are:
Why must you attend?
> Looking into implementing Number Portability
> Preparing to roll out Number Portability •See how BHARTI AIRTEL have overcome the
challenges of rolling out Number Portability across a
> Have recently implemented Number Portability large and ageing telecoms network
… this conference is for you! •Hear from DTAC how to develop an effective value
proposition to capitalise on the implementation of Mobile
Focusing specifically on the needs of countries that are new
Number Portability whilst being cost sensitive and risk averse
to Number Portability, this event will equip you with the tools
and know-how to ensure the development of a successful, •Examine with MALTA COMMUNICATIONS AUTHORITY
the role of the regulator in raising the profile of, and
cost-effective and sustainable NP solution. Find out how to: driving demand for, Number Portability
> Identify and minimise all the costs associated with implementing and •Understand from TELIASONERA how to minimise the
costs associated with Number Portability implementation
managing Number Portability
> Ensure optimal co-operation and collaboration between all •See how LATTELECOM determined the pre-requisites for
implementing Number Portability in fixed networks
stakeholders in the market •Learn how CABLE & WIRELESS CHANNEL ISLANDS,
> Effectively implement Number Portability in markets with high multi- ISLE OF MAN & BERMUDA overcame the challenges
SIM usage of managing differential billing and ensuring interconnect
> Analyse the role of the regulator in facilitating a fast and effective billing for ported numbers
Number Portability solution •Establish how MOBILERA TURKEY have leveraged the
> Carry out internal and inter-operator testing to ensure the operational market intelligence generated by Number Portability to
readiness of your solution attract new customers with high ARPU
> Minimise porting times to optimise the customer experience
Who will you meet at the Number
Led by global operator and regulator case studies, the programme will
enable you to benefit from the lessons learnt by those countries that Portability Conference?
have just implemented Number Portability themselves – including India Telcoms IQ’s Number Portability Conference will bring
and Malta – and gain expert advice from countries that have years of together operators and regulators from around the world.
experience in this field, such as Austria and Sweden.
Come and meet Heads / Directors / Managers of:
In addition to all the case studies and two in-depth Masterclasses, make • Number Portability
sure you take advantage of the final “You set the agenda” session and • Carrier Relations
get answers to your specific Number Portability challenges and concerns. • Competition & Regulatory Affairs
Delegates are invited to submit questions in advance or on-site so that the • Legal Affairs
session leader can develop a tailored agenda for you. • Routing
Save up
We look forward to seeing you at the event in June. to 7600 if yo
u • Interconnection
register and
pay before
Zoe Squires 25th March
Eastern Europe 40%
Conference Producer, Telecoms IQ 2011
Middle East 16%
P Take advantage of our exclusive media centre where you will find
.S. Africa 25%
podcasts, articles and case studies on Mobile Number Portability in South America 4%
India, Africa & Eastern Europe. www.numberportabilityevent.com Western Europe 5%
Other 10%
Sponsorship opportunites: Meet prospects for your
Number Portability Solution!
Position yourself as a leading solution provider to global network operators
and regulators with Telecoms IQ’s Number Portability Conference. 80% of Media partners
attendees will use this event primarily to network – don’t miss the opportunity
to raise the profile of your company and the solutions you provide.
For sponsorship opportunities please contact Kerisia Powell on
+44 (0) 20 7368 9344 or sponsor@iqpc.co.uk
Sponsors
Follow us on Twitter Join our LinkedIn group
Systor @TelecomsForum ‘Telecoms Networking
Forum’
PANTONE DS 18-1 C PANTONE DS 2-7 C
H:40, S:91, B99 H:55, S:29, B:98

3. CONFERENCE DAY ONE: Monday 20th June 2011
09:00 Registration and coffee • xamining how to balance the costs of incurring regulatory
E
penalties with the need to take more time to develop a
09:25 Welcome address sustainable and robust solution
Zoe Squires, Conference Producer, Telecoms IQ • everaging your Number Portability implementation as an
L
09:30 Opening remarks from the Chair followed by a speed opportunity to introduce operational efficiencies across
networking session your business and therefore reduce your operational costs
• illing
B
SETTING THE SCENE MASTERCLASS • ustomer Relationship Management
C
• eveloping a central porting order process / porting
D
09:50 SESSION 1: Understanding the basics of Number administrative platform
Portability Thorleif Herrstrom, Principal Regulatory Advisor,
• efining the general aspects to consider when
D TELIASONERA
implementing Number Portability
• dentifying the stakeholders within a Number Portability
I 12:30 Determining how to effectively implement and manage
implementation a Centralised Reference Database (CRDB)
• reparing your regulatory documentation ahead of your
P • valuating the advantages and disadvantages of using a
E
Number Portability implementation CRDB
• efining the vocabulary for Number Portability
D • uantifying and minimising the costs of setting up and
Q
• stablishing the general requirements for Number Portability
E maintaining a CRDB
• nalysing solution design and the main alternatives to
A • etermining who should manage the CRDB and why
D
consider for a successful implementation of Number • ne of the operators
O
Portability • he regulator
T
• entralised versus decentralised/distributed solution
C • third party
A
• utomated versus manual order handling
A • stablishing who should have access to the database and
E
• ntegrating new actors into the market
I when
• anaging the customer process during Number Portability
M • nderstanding and overcoming the specific challenges of
U
• eveloping a simple, one-stop process
D implementing a CRDB in smaller markets
• ssessing time-triggered versus event triggered procedures
A For speaker updates, please visit
• eviewing your options for routing
R www.numberportabilityevent.com
• nalysing the relationship between fixed and mobile
A 13:10 Lunch
Number Portability
• etermining if it is possible to develop a single “best
D 14:10 Understanding how to prepare your National
practice” solution for Number Portability Numbering Plan for Number Portability
• efining Number Portability success factors
D • Determining what changes need to be made to ensure that
your National Numbering Plan is ready for Number
SESSION 2: Learning from the technical and Portability
operational strategies behind Number Portability • Identifying the key questions that need to be addressed and
deployments worldwide to ensure the success of your establishing how to manage them
own implementation • ow do people dial their numbers?
H
• xamining the status of Number Portability implementation
E • ow do regulators allocate numbers?
H
worldwide • ow do operators issue numbers?
H
• xamining the main drivers for implementing Number
E • ow do operators market their services?
H
Portability • ow do people perceive their numbers?
H
• nderstanding how to use Number Portability to improve
U • Evaluating and minimising the implications of a number
quality of service and to drive increased competition in change
the marketplace and deliver more customer choice • efore number portability
B
• nderstanding the business, technical and marketing
U • fter number portability
A
preparation required Les Oliver, Senior Consultant, INTERCONNECT
• valuating the effectiveness of using a centralised
E COMMUNICATIONS
reference database versus a distributed database
• nderstanding how to select a suitable routing solution
U 14:50 Understanding and minimising the impact of Number
• etermining how to increase customer awareness of
D Portability on your interconnect and billing systems and
Number Portability processes
Led by: Carin Johansson, Managing Director & Senior • nderstanding how to address the challenges presented
U
Regulatory Expert, BOCA CONSULTING by the loss of number range distinction in managing and
processing differential billing of on-net and off-net traffic
11:20 Morning refreshments • etermining how to ensure interconnect billing for ported
D
numbers
11:50 Understanding and minimising the costs associated • valuating the operational, commercial and financial
E
with Number Portability implementation and ensuring impact of Number Portability routing options on inter-
your return on investment operator interconnect agreements
• stablishing all the costs involved in setting up and
E • crutinising the pros and cons of using third-party managed
S
maintaining a Number Portability solution service providers versus in-house billing solutions for
• nderstanding how to manage these costs to get the best
U Number Portability
ROI • iscussing best practice in providing on-net and off-net
D
• etermining who is responsible for the costs of Number
D tariff transparency to consumers
Portability implementation • dentifying and implementing the changes in your business
I
• egulator
R and billing systems required to effectively support Number
• ominant operator
D Portability
• hallenging operator
C James McEwan, Head of Billing & Provisioning, CABLE &
• ustomer
C WIRELESS CHANNEL ISLANDS, ISLE OF MAN &
• xamining the revenue streams involved
E BERMUDA
• etermining the right time to implement Number Portability
D
• valuating the pros and cons of using a Number Portability
E 15:30 Afternoon refreshments
service provider
For your booking enquiries contact us on +44 (0) 20 7368 9300

4. 15:50 Examining the role of the regulator in raising the profile • nderstanding how to work with, and positively engage
U
of, and driving demand for, Number Portability to with, the media, politicians and customers to promote
optimise the success of your implementation Number Portability
• stablishing how to work with all the operators in the
E • etermining how to leverage Number Portability to enhance
D
market to develop realistic timeframes for implementing and enable competition in the telecoms marketplace
Number Portability Philip Micallef, Chief Executive, MALTA
• nderstanding how to overcome resistance to
U COMMUNICATIONS AUTHORITY
implementation and gain the necessary buy-in from all the 16:30 Analysing the role of the regulator in facilitating a fast
operators and customer-friendly Number Portability solution
• etermining how to ensure effective and clear
D • ssessing the Austrian regulator’s role in the
A
communication of regulatory requirements with all implementation of Number Portability
operators in the market • etermining how to optimise the collaboration between the
D
• valuating the extent to which the regulator should be
E regulator and the operators in the market
involved in establishing the business rules for Number • tilising Number Portability to drive Quality of Service and
U
Portability a competitive marketplace
• etting porting charges
S • xamining the ongoing role of the regulator in ensuring
E
• stablishing rules for inter-operator payments
E public awareness of Number Portability
• eveloping bi-lateral agreements
D Dieter Staudacher, Senior Analyst, AUSTRIAN
• anaging customers who break contracts with their
M REGULATORY AUTHORITY FOR BROADCASTING &
operators TELECOMMUNICATIONS
• nderstanding how to build interest across Net Donors
U
and Net Recipients ahead of your Number Portability 17:10 Closing remarks from the Chair
launch 17:20 End of Conference Day One
• xamining how to promote the benefits of Number
E
Portability to customers that use multiple SIM cards
CONFERENCE DAY TWO: Tuesday 21st June 2011
09:00 Registration and coffee implementation will have across the different business functions
• Examining the changes required to your technical processes
09:30 Opening remarks from the Chair • Determining how to review your IT systems and ensure
that they are ready for Number Portability
09:40 Understanding the steps that were taken to optimise • Identifying the changes that will need to be made to your
the success of the Mobile Number Portability billing systems
implementation in India • nderstanding what internal business changes are required
U
• xamining how the operators have overcome the
E to support your Number Portability implementation
challenges of rolling out Number Portability across an • etermining how to accurately predict the volume and
D
ageing telecoms network speed of Number Portability take-up to avoid bottlenecks
• stablishing how the solution was implemented to manage
E and manage workflow
customers on both CDMA and GSM networks Aldis Ciekurs, Manager Domestic Carrier Business,
• nderstanding how the operators and the NRA established
U LATTELECOM
a cost-effective implementation of Number Portability (Awaiting final confirmation)
• etermining how the operators are managing the large
D
volumes of porting data 12:10 Establishing what determines a successful Number
• stablishing how the deadlines for Number Portability
E Portability implementation
implementation were met • Understanding the impact on the telecoms market of using
Surender Singroha, Assistant Manager, Legal & Number Portability as a regulatory solution
Regulatory, BHARTI AIRTEL • Identifying the key success factors for a Number Portability
implementation
10:20 Examining and effectively managing the legal issues • Minimising the porting time
surrounding Mobile Number Portability implementation • Delivering a good Quality of Service
• Examining how to develop the necessary regulator/ • Examining the need for a central database of ported numbers
operator business rules • Determining how to minimise churn when implementing
• Establishing how to implement compensation schemes Number Portability
for when operators fail to meet their porting times • Evaluating the role of the operators and the regulator in
• Identifying and overcoming the challenges surrounding the successful implementation of a Number Portability solution
credit on transfer Bostjan Makarovic, Chief Consultant & Director, Aphaia
• Determining how to manage customers who break Regulatory Consulting & Former Head of Regulation, APEK
contracts when they leave one operator for another
• Understanding who should maintain and have access to 12:50 Panel Discussion: How should you measure the success
the porting records of your Number Portability implementation?
Peter Stahelin, Solicitor, AFR ADVOCATES & Former Following on from the previous presentation, take an active
Director of Legal and Regulatory Affairs, CABLE & role in this interactive session to determine what constitutes
WIRELESS CHANNEL ISLANDS & ISLE OF MAN a successful Number Portability solution for all stakeholders
in the market. What parameters and Key Performance
11:00 Morning refreshments Indicators should you use to measure the success of your
implementation and how can you implement and monitor
11:30 Determining the pre-requisites for implementing them in a cost-effective way?
Number Portability in fixed networks
• nderstanding the timeframes for implementing Number
U 13:30 Lunch
Portability and determining how to minimise them
• valuating the impact that your Number Portability
E
Register now at: www.numberportabilityevent.com

5. MASTERCLASS
14:30 Understanding how to minimise porting times to achieve excellent customer service and grow your customer base
• Examining the different porting times around the world: what are the technical, legal and commercial constraints?
• Understanding the drivers behind reducing porting times and the role of the regulator, service providers and customers in
achieving this
• Identifying the pre-requisites for enabling faster porting times for
• Fixed and Mobile Number Portability
• Prepaid and post paid customers
• Determining how to minimise porting times in order to support business objectives for attracting new customers and retaining
existing ones
• Establishing what other Key Performance Indicators are required to ensure the success of your Number Portability solution
• Evaluating the influence of the central Number Portability solution on the ability meeting minimum porting times and other Key
Performance Indicators
• Learning from case studies and best practice examples of effective porting procedures and quick porting times
Led by: Raymond Bouwman, Director, RABION CONSULTANCY
17:00 Closing remarks from the Chair
17:10 End of Conference Day Two
CONFERENCE DAY THREE: Wednesday 22nd June 2011
09:00 Registration and coffee • nderstanding how Telenor carried out internal testing
U
and effective inter-operator testing of their solution
09:25 Opening remarks from the Chair • xamining the training and marketing campaigns
E
09:30 Understanding how to develop an effective value implemented by Telenor to ensure the successful roll-out of
proposition to capitalise on the implementation of Number Portability
Mobile Number Portability whilst being cost sensitive • nalysing the key lessons learnt during the roll-out of
A
and risk averse Mobile Number Portability in Pakistan and how they have
This presentation is based on the speaker’s experiences of been applied to the roll-out in Serbia
implementing Mobile Number Portability across three competitive Nauman Arshad, Project Manager, Number Portability,
mobile markets in Asia TELENOR
• stablishing the effects of Mobile Number Portability on market
E 12:00 Determining how to carry out operational and
dynamics commercial testing of your Number Portability solution
• nderstanding the customers’ expectations of Mobile Number
U to optimise launch readiness and minimise operator risk
Portability • stablishing the key requirements for carrying out
E
• etermining how to transform the threats presented by Mobile
D acceptance testing for central porting order handling
Number Portability into opportunities platforms and systems
• nderstanding how to find the balance between providing a
U • dentifying the key elements for testing internal and
I
good customer experience and minimising your costs inter-operator network routing and Number Portability
• everaging customer segmentation to optimise customer
L operational readiness
acquisition and ARPU after the implementation of Mobile James Wild, Director/Principal MNP Consultant,
Number Portability LAURASIA ASSOCIATES
Majid Ehsan Khan, Project Manager, DTAC (Affiliate of
Telenor ASA) 12:40 Lunch
SUBMIT YOUR qUEST
IONS AT
10:10 Establishing how to increase customer awareness of WWW.NUMBERPORTA
BILITYEVENT.COM
Number Portability and how to leverage your solution MASTERCLASS
to attract high value customers 13:45 “You set the agenda!”
• nderstanding how to ensure the co-operation of the
U Your issues and challenges take centre stage for this
incumbent operator when implementing Number Portability dynamic and accessible session. Tell us what you want and
• stablishing how Turkey raised customer awareness of
E need to know about implementing Number Portability and
Number Portability we will ensure that you get the answers during this session.
• etermining how to leverage market intelligence
D You can submit your questions on-site during Conference
generated as result of Number Portability to attract Days One and Two or in advance of the event by emailing:
customers with high ARPU telecoms@iqpc.co.uk. Seasoned Number Portability expert,
• xamining the lessons learnt from the implementation of
E Carin Johansson, will then develop the agenda just before
Mobile Number Portability and Fixed Number Portability in this session to ensure that you are equipped with the tools
Turkey and knowledge to manage your specific concerns and
Erkut Erkut, Chief Telecoms Business Officer, MOBILERA challenges before you leave the event.
TURKEY Led by: Carin Johansson, Managing Director & Senior
10:50 Morning refreshments Regulatory Expert, BOCA CONSULTING
11:20 Understanding the internal changes and testing 16:45 Closing remarks from the Chair
procedures that Telenor carried out in order to optimise
the roll-out of Number Portability in Pakistan 17:00 End of Conference
• xamining the internal changes that Telenor made in
E
preparation for Number Portability
• Establishing the Mobile Number Portability team
• Conducting internal research © Telecoms IQ 2011. Due to unforeseen circumstances the
• Developing an internal corporate and commercial strategy programme may change, and IQPC reserves the right to alter
• Determining the scope of the project the venue and/or speakers.
• stablishing the functional and technical specifications that
E
were used in the development of the Number Portability
solution
For your booking enquiries you can email us now: telecoms@iqpc.co.uk

6. 20th - 22nd June 2011, 5 WAYS TO REGISTER
Sheraton Park Lane, Tel: +44 (0) 20 7368 9300
London
Fax: +44 (0) 20 7368 9301
Learn how to develop the technical and operational processes required to Post: your booking form to
implement a cost-efficient and sustainable Number Portability solution whilst IQPC UK, 2nd Floor,
ensuring optimal collaboration amongst all stakeholders in your market
129 Wilton Road, London
To speed registration, please provide the priority code located on the mailing label or in the box below.
SW1V 1JZ
my registration code is IGC_NP_SLIDE
PdFW
Online: www.numberportabilityevent.com
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code above to inform us of any changes or to remove your details. Email: telecoms@iqpc.co.uk
monday 20th June 2011 – Conference day One
Tuesday 21st June 2011 – Conference day Two
Wednesday 22nd June 2011 – Conference day Three Team discounts*
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Package Tick book & Pay by book & Pay by book & Pay by Standard booking at the same time from the same company receive a 10%
25th march 2011* 13th may 2011* 10th June 2011* Pricing discount. 5 or more receive a 15% discount. 7 receive a 20% discount.
Full Access Pass Save €600 Save €500 Save €200 Only one discount available per person.
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