21. Avaya IP Office
IP Office 500 Communications Server
Up to 384 users
Just add as you grow
Network up to 32 sites
Proprietary OS; No moving parts
Go pure IP or the right mix you desire
Get IP value only where you need it Hybrid Technology
Save energy where you don’t need IP
Complete set of menu-driven tools, including audit trails
Administer moves, adds or changes – locally or remotely
Real-time remote diagnostics made easy
Get IP Office alarms via SNMP and E-mail
Auto call distribution to customized routes
Auto validation and error-checking
Integrated, customizable firewall & router
Open; Easy to integrate with other applications
Planned Release as of 6/18/09; Subject to change 21
22. Avaya IP Office
Wide Range Of Desk Phones
5402
Digital Phones
1603
IP Phones
5610
& VPN
1608
5410
1616
5621
& VPN
Add software license
and these phones
5420 become VPN links to the
main system.
Planned Release as of 6/18/09; Subject to change 22
23. Avaya IP Office Group Collaboration
Essential Edition
Businesses that need only basic collaboration capabilities across
Profile:
their organization
Adds voice messaging and basic auto attendant:
Voicemail box for all employees on the system; ability to send
voicemail to email
Function: Automated attendants can be programmed for basic routing of
incoming calls
Dial By Name - Using your internal directory, callers can easily
search the person they wish to connect with via touch tone.
Provides the basic set of communications needs in today’s
Value:
business world
List
Price: $795 per system
Planned Release as of 6/18/09; Subject to change 23
24. Avaya IP Office Group Collaboration
Preferred Edition
Businesses that seek greater speed of response and ease for all
Profile:
staff interactions
Everything in the Essential Edition plus:
Secure “Meet Me” Conferencing – Users can host their own conference calls
with personal pin codes – up to 64 parties in total.
Automated call routing – Multiple and multi-level as well as conditional
Function: routing to ensure that the right person gets the call.
Call recording to a voicemail box – Automatic and on demand ability to
record incoming or outgoing calls that you pre-set based on need for a
specific frequency or that you enable instantly with the push of a button.
Flexible programming via a graphical user interface – makes customizable
call routing changes to your business easy and quick to implement.
Prioritize how you treat your best customers and even greet them
with personal messages.
Value: Collaborate easily with your staff or and reduce or eliminate
external conference costs.
Ensure fast response to messages
List Price: $2,395 per system
Planned Release as of 6/18/09; Subject to change 24
25. Avaya IP Office Group Collaboration
Advanced Edition
Businesses that require high levels of effective and efficient
Profile: customer service, as well as the ability to monitor and analyze
what those levels are
Requires purchase of Preferred Edition as pre-requisite:
Track and measure customer service and agent productivity – through an
easy to use single screen browser interface.
Record customer calls – to a dedicated storage facility enabling you to
Function: seamlessly search and replay any conversation
Ability to access information, check status of orders, and more using
integrated voice response services.
Enable customers to request information and/or complete surveys.
Retrieval of responses is as simple as listening to a voicemail message.
Increase your knowledge about customers, their experience and improve
service
Provide customers 24/7 access to information and services – with
Value:
customized automated self help
Allocate your most valuable resource – your employees – to your most
valued asset – your customers.
List $2,895 per system
Price: –Requires Preferred Edition @ $2,395
–Includes 1 Supervisor license
Planned Release as of 6/18/09; Subject to change 25
26. Avaya IP Office
Connects Multiple Sites In Small Communities
For enterprises with more than one site that want to ensure
Profile:
all sites feel “connected”
Connects systems (up to 32 per cluster for telephony and voice
messaging) together using industry standard methods.
Employees capabilities across locations – easy 3 or 4 digit
Function:
dialing, presence, paging, distributed call routing and multi-site
“hot desking” on digital, analog or IP phones.
Control reception of all calls across all sites from one location.
Extend communications to remote locations - enables separate
locations to operate as a single site, transparently.
Increase customer satisfaction while enhancing collaboration
Value: among employees
Improve mobility and productivity
Save on calling costs – enables you to eliminate site-to-site calls
and effectively access the site with the best calling plan for all.
List $695 per system/site (includes up to 4 channels)
Price: –Each additional 4 channels is $695
Planned Release as of 6/18/09; Subject to change 26
27. Avaya IP Office User Productivity
Mobile Worker Solution
Employees who do not have laptops but are
Profile: on the road using mobile devices
Delivers ability to work from on the road
Delivers one number access to mobile device with
call control as if “in the office”
Function: Turn any office phone at any site into your office
phone (Requires Multi-site option)
* Roam the office / warehouse wirelessly
Your field sales and services staff need to be as
responsive to your customers and each other as
possible.
Value: This solution enables them to never miss a call
and to stay in control and connected while on the
MOBILE road.
WORKER $89/seat*
Volume discounts: List To enable warehouse roaming,
10% off* @ 5 seats Price: simply add a wireless IP phone.
20% off* @20 seats
Planned Release as of 6/18/09; Subject to change 27
28. Avaya IP Office User Productivity
TeleWorker Solution
Profile: Employees who work from home full time
Delivers ability to hire staff any where
With an IP phone and Internet connection,
user will be an extension of the main office.
Calls flow via your network and the Internet so
Function: there is no additional home worker phone bill
expense.
Additional software enables user to leverage
PSTN whenever bandwidth is compromised
via telecommuter mode.
TELE- Hire the right person, no matter where they’re
WORKER located. Make them feel connected.
Streamline real estate and facilities costs with
Value:
full-time remote workers
Save money and enable business continuity.
$149/seat*
Volume discounts:
10% off* @ 5 seats List Price: Requires purchase of
20% off* @20 seats 5610 or 5621 IP desk phone
Planned Release as of 6/18/09; Subject to change 28
29. Avaya IP Office User Productivity
Power User Solution
Profile: Employees who have laptops
Delivers ability to work from anywhere
One number reach with ability to call control from
mobile phone.
Turn any phone into your office phone
Function: Host your own conference calls
See, click and connect – manage all your calls –
whether in the office or working remotely
Save on calling costs when traveling abroad
Turn IP desk phone into remote office.
Power users are the people you have invested in to
POWER think, share their ideas and deliver for your
USER Value:
customers.
This solution ensures you enhance their ability to
respond quickly and maximize their individual
productivity; no matter where they are.
Volume discounts:
10% off* @ 5 seats List $169/seat*
20% off* @20 seats
Price:
Planned Release as of 6/18/09; Subject to change 29
30. Avaya IP Office User Productivity
Receptionist Solution
Profile: Any office receptionist with a PC
Delivers ability to remotely control calling
and connect anyone across all sites
Visual PC interface for call fast handling –operators
see everyone’s call status
Function: Manage calls for multiple sites– answering and
transferring calls throughout the network
Share a single receptionist across multiple
RECEPTIONIST locations and/or businesses
Professional service for your customers
Consolidate reception to one site; redeploy the
Value: resources to do other work
Efficient call handling
Speed, simplicity and flexibility
List Price: $599/seat
Planned Release as of 6/18/09; Subject to change 30
31. Avaya IP Office User Productivity
Customer Service Agent Solution
Any employee who fields customer service
Profile:
calls and requests
Delivers ability to efficiently and
effectively service customer calls
Function:
Be informed and respond to business needs –
through a browser based client
Enables agent to see his/her own performance
AGENT
Enables sales, service or other departments to
Value: quickly, intelligently respond to customer
inquiries.
List Price: $349 per seat
Planned Release as of 6/18/09; Subject to change 31
32. Avaya IP Office User Productivity
Customer Service Supervisor Solution
Profile: Customer service supervisor
Delivers ability to track, measure and create
custom reports for agent productivity
Easy to use browser interface
Customize views with only relevant data –
Supervisors can personalize statistics
Function: Keep informed of the most critical business
cares –choose from over 10 alarm statistics and
fine-tune threshold levels at any time responding
to current conditions.
Save time creating reports – drag and drop
reporting with built-in templates
SUPERVISOR Ability to find problems or opportunities for the
Value: business with real data on how you are serving
customers
List Price: One license included in Advanced Package
Planned Release as of 6/18/09; Subject to change 32
33. Avaya IP Office
Application Partners - Examples
• Keeps doctors, lawyers, etc. calendars booked
• Frees up time, Prevents no-shows, Saves Money
• Tracks phone calls & identifies fraudulent usage
• Enables bill backs, measures effectiveness
• Excellent for hotels; wherever usage needs customization
• Differentiates service, improves efficiency
• Enables business to serve/employ people with disabilities
• Access larger labor and customer pool, drive loyalty
• Consolidates lines & automates fax operations
• Speeds response, makes it easy for clients
• “Screen pop” with call – caller’s detailed information
• Personalized customer service, speeds response
33
Planned Release as of 6/18/09; Subject to change
• A customer or prospect calls with an urgent, time-sensitive request, but is unable to reach the right person for an answer • An unexpected development—severe weather, a personal matter—leaves a key employee stuck at home and completely unproductive • Staff give out personal phone numbers that confuse customers and cause you to lose control of those relationships• You suspect peak call volumes result in lost calls, but have no idea how many or how much it’s costing you
Hyperlink from graphics to more information on edition.IP Office Essential Edition is the perfect small business starter kit with all the “must haves” (call routing, Caller ID, hold/conference/transfer, voice mail) plus a great selection of Avaya phones. When you are ready, move up to the Preferred Edition. With IP Office Preferred Edition, you get everything that’s in the Essential Edition, plus: With ten times more voice messaging capacity than Essential Edition and the ability to handle dozens of calls simultaneously, Preferred Edition is the right choice for any business that wants to use communications to operate more efficiently and effectively today and for the foreseeable future.Scalable, Sophisticated Voicemail: The voice messaging capabilities in Preferred Edition deliver productivity and efficiencies day-in and day-out. Handle up to 40 simultaneous calls. Broadcast a single voicemail to the entire company, a specific department or just a team. Have the system “find” you and let you know when new messages arrive. Secure “Meet me” Conferencing: With two built-in conference bridges, IP Office Preferred Edition makes it easy for all your users to host their own password-protected conference calls. The user experience becomes seamless for your staff and customers—whoever you invite to your audio conference. With its unique conference call capacity, IP Office lets you host a multitude of calls simultaneously. Intelligent Call Routing: You never know when your most important customer will call. Now you don’t have to worry. IP Office Preferred Edition gives you loads of programmable options for how you handle calls any time of the day or night. Program IP Office to recognize your best customers and even greet them with a personal message. Forward calls virtually anywhere with different options for each extension, times of day and different incoming numbers or area codes.Automated Service Prompts: Enrich the experience for incoming callers by providing them with valuable information such as wait time, information on promotions or other communications that will add value to their overall experience.Call Recording: Built-in call recording is a great way to keep tabs on your business operations, reduce legal risks to your company and potentially meet industry compliance criteria. Record incoming or outgoing calls. Set it up in advance (establish a set frequency) or record on demand with the push of a button.When you are ready, build on your investment and just add the Advanced Edition.Winning new customers makes your company grow. Keeping customers loyal and satisfied makes your company profitable. IP Office Advanced Edition helps you do both—it’s the ideal solution for companies that take customer service seriously and want to be the best. The IP Office Advanced Edition requires the Preferred Edition as a pre-requisite purchase. So, you get everything in the Preferred Edition, plus: Automated 24/7 Self Service: For many, if not most customer interactions, simple is best—give your customers everything they need through an automated, self-service option: access information, get directions, check status of orders, and more. Drive revenue in off-hours and free up agents for more critical, customer-facing tasks. Real-time customer service management: Get alerted immediately when service thresholds you’ve set have been exceeded. Take swift action to optimize call routing and ensure service levels. Get reports of all calls in progress and compare with historical reports. See how agents are doing and adjust accordingly. Optimize your staff’s productivity so your customers enjoy a professional, differentiated experience.Seamless Retrieval of Recorded Calls: Easily archive all recorded calls and seamlessly search and replay any conversation. Search via browser interface and access the exact information you want. Use the replay controls to start, stop, pause, skip forward/backward, or to export the recording to search by date, time, parties, length or target extension number. Use your results to understand problem or opportunity areas in customer service.
Hyperlink from graphics to more information on each user solution.mobile workerEven with a mobile phone, being on the road, down the hall, or in another office…can often mean missing a call. IP Office Mobile Worker solves the problem by making any mobile phone an extension of the office phone system—complete with call handling features, speed dials and more. No more giving out personal reach numbers. You get the peace of mind that when customers call, they are dialing your business number; not your employee’s personal one. And your employees get the tools they need to stay in touch easily and professionally. teleworkerWorking from home regularly or occasionally is efficient, it’s green, and in many situations it’s necessary—and with IP Office Teleworker it is very easy. IP Office Teleworker makes any home office a remote extension of your main office. Users truly feel like a remote extension of the main office with the same phone and functionality they’d have in the office. You turn their commute into productive time and they connect as if down the hall. And the best part for your business—because it all goes through the IP Office system, you can hire talent from anywhere and save money. Note: Teleworker solution requires purchase of IP desk phone. PoweruserFor any employee with a laptop, IP Office Power User takes mobility to another level. Give your executives, managers and other key employees the tools they need to manage the business, communicate decisions, share ideas and lead teams. With Power User, they can control office communications using an IP phone, cell phone or laptop; have calls ring simultaneously on all their devices; get automatically notified of important voice mails and emails (viewing them in the same inbox); set up conference calls on the fly—with up to 64 participants. It’s the ultimate in communications accessibility, designed to help your people be as productive as possible—anytime, anywhere.receptionistBe sure the first impression you make on callers is prompt, personal and professional by equipping front desk personnel with IP Office Receptionist. Streamline call handling with easy point-and-click call controls. See who’s calling and why. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices. customer service agentAny employee who regularly fields calls relating to sales, service, billing, product information, etc., should be equipped with IP Office Customer Service Agent. It’s a browser-based client that lets agents respond quickly to current conditions. Agents receive information on the number of calls on hold, in progress, lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, the customer service agent can spend more time with the current caller, helping to increase revenue and customer satisfaction. customer service supervisorIf you are serious about having the best sales and service, you will want to constantly monitor and measure how you are doing. Big companies have long done it. With IP Office Customer Service Supervisor growing companies can do it, too. Customer Service Supervisor gives you the reports you need to manage your sales activities, judge the value of marketing campaigns and see how well agents are handling sales and service calls.
Hyperlink for more information on Built-in Resiliency.Swiftly Deploy Customized Features: IP Office lets you design your own set of features your users need most. You can take advantage of pre-existing templates to set up “typical” users and quickly deploy them to all employees or specialized groups of users. Seamlessly Integrate Business Applications: With Avaya and Avaya partners, you can integrate a wide range of applications to enhance and customize your IP Office system to the specific needs of your business (e.g., an application that automatically calls clients to remind them of appointments.)Easy to add or move phones: Adding new phones or other devices is a matter of plugging them in and powering on—IP Office automatically reads the IP address of the device. Once it is set-up, you can move a device from extension to extension, even to another location (e.g., a home office), without having to “re-administer.” Manage your system from anywhere: You don’t have to be on-site to manage your IP Office system—you can do it securely, from anywhere, and at any time. Administer all offices from one location—eliminating time and travel costs. IP Office administration is flexible, efficient and included with the IP Office 500 system.A Solution You Can Depend OnEverything about the IP Office solution is designed to keep your communications at peak performance at all times:• Built-in Resiliency: For businesses with more than one location, IP Office can deliver continuous operation. In the event of a power outage, users with IP phones can automatically failover to another location, retaining full communications capabilities. • Advanced, remote diagnostics: IP Office proactively identifies potential problems before they cause an outage or business disruption.• Proactive alarming: Be alerted to system problems in the way that works best for you—IP Office can e-mail system alarms from any of your locations.
Hyperlink from logo to more information on each customer.
Requires you to be connected to Internet access so you can do a live walk through of the ROI tool. If you cannot, simply click on the header text and it will take you to a slide that illustrates what the tool will provide in a series of builds.
IP Office is the right choice for any small business today—whether you are 5, 25 or 250 employees…just getting started or already established…have a single office, a home office or multiple stores/sites.IP Office unifies your communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office phone or home phone—using wired, wireless or broadband connections. IP Office easily adapts to your goals and budget and provides individual user productivity solutions to give each of your employees just the capabilities they need—whether it’s your receptionist, sales or service representatives, home telecommuter or on-to-the go, knowledge worker. IP Office is ideal for any company with multiple locations. Connect up to 32 sites and have all the IP Office systems communicate seamlessly. Eliminate site-to-site calling costs. Share messaging, receptionists, the office directory and much more. Manage all systems from a single browser-based interface. Quickly and cost-effectively set up satellite operations in remote locations that might not otherwise have justified the investment in a fully-equipped office.IP Office has the ability to work with IP, digital, analog, SIP or wireless technologies. Use the devices you want, wherever you need them. Helping small-to-large companies around the world use communications to grow sales and lower operating expenses has made Avaya the global leader in business communications systems. If that’s what you want for your small business, it’s time to take a close look at Avaya IP Office.
How we communicate is a personal choice — it has to match the needs of the business. And business needs vary depending on whether employees are working in the office, at home, or on the road. Does the business have one location? Multiple locations? Is it a branch office of a larger organization? With IP Office 500, choose from a wide range of components to add capacity, applications, and phones as you need them. Whether you have two employees, 200, or more, IP Office is the right choice. IP Office 500 is a highly modular IP telephone system designed to meet the requirements of home offices, standalone businesses, and networked branch and head offices for small and medium enterprises. The award-winning IP Office 500 gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.IP Office 500 is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.IP Office 500 addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on robust unified applications to deliver intelligent communications to your users and customers. This small office IP phone system simplifies processes, and streamlines the information exchange within systems to create simple and effective communication experiences. Grow at your own pace and budget – start with what you need and expand quickly and cost effectively. By using combinations of base cards, expansion modules, it is simple to configure and easy to install more capacity. With IP Office 500, you can add Essential applications and capability as you grow, when you growReduce monthly costs – IP Office 500 will help you lower the cost of communications, with capabilities like conferencing, making calls over managed Internet service (Voice over IP) or low-cost Internet telephony service provider through SIP trunking and the comprehensive benefits of a converged communications system.Leave the office — be accessible – with easy, flexible options for call/message forwarding, mobile twinning and one-number access, IP Office keeps everyone in touch. Get the freedom to go where you want and never miss important business calls.Link multiple offices together – IP Office 500 provides businesses with multiple locations unique capabilities and feature transparency between sites. The ability to network phone systems and share messaging systems between offices reduces upfront investment and drives long-term productivityHost your own conference calls – enable cost-effective collaboration by utilizing the IP Office’s built-in 64-party conference bridge; quickly set up conference calls on the fly or schedule them and allow IP Office to notify participants automatically
There are a variety of telephones available for IP Office The 5400 series digital sets were designed specifically for IP Office – 5402, 5410, and 5420 meeting the needs of basic environments, management, and receptionistsSimilarly, the 5600 series IP sets were designed for the IP Office – 5610 and 5621. Add Power User or Teleworker and work from away from the office. All that is needed is broadband Internet access at the remote site and appropriate VPN Gateway at the IP Office site.The 1600 series IP phones – 1603, 1608, 1616 and optional Button Module 32 - are available on both the IP Office and Communication Manager.
Click on final build graphic to go back to ROI slide.