2. Carrier Hamilton Sundstrand Otis Sikorsky UTC Fire & Security Pratt & Whitney V. Subramaniam Director – IT & CIO (India & Gulf Area) Otis Elevator Company (India) Limited (A United Technologies Company) A Great Company is like a Work of Art No one single item makes the whole thing work It’s the entire work, all the Process & Systems Together & People Working together as a Synergetic TEAM Create an overall effect. That leads to overall Greatness

3. Visit Us At www.utc.com and www.otis.com

4. Email & IM Peripherals (MFD…) IT Security Servers & Data Storage Network (LAN & WAN) Suppliers/ partners connect Data centers & Computer Room PC’s (Desktops & Laptops) Handheld devices Remote access Customers Partners Employees System Architecture for for

5. IT…Delivering Business Value… Continually Information Technology

6. Leadership & Project Management LEAD inspire win

7. The Agile Enterprise Customer Service Supply Chain ERP Human Resources Financial Services Customers Partners Employees

10. The Project Management Life Cycle A Complete Step-by-Step Methodology for Initiating, Planning, Executing and Closing a Project Successfully Future State Current State Transformation

11. What is a project? A project is: A unique undertaking to produce a set of deliverables within clearly specified time, cost and quality constraints. Projects differ from o perational activities as they: - are unique ; - have a defined timescale ; - have an approved budget ; - involve limited resources ; - have an element of risk ; - achieve beneficial change . Project Life Cycle Overview

12. What is project management? Project management is: The skills, tools and management processes required to undertake a project successfully. Project management comprises: - A set of skills , specialist knowledge and experience. - A set of tools used to improve the chances of success. - A set of processes for monitoring and controlling a project.

13. What is the project life cycle? The project life cycle is: The phases, activities and tasks required to successfully deliver a project. There are four phases within the project life cycle: 1) Project initiation 2) Project planning 3) Project execution 4) Project closure

14. Phase 1: Project initiation The initiation phase essentially involves the start-up of the project. To initiate a project, you need to: - Develop a business case to justify the new project. - Undertake a feasibility study to measure the solution feasibility. - Establish the terms of reference by defining the project boundaries. - Appoint a project team with the right skills and experience. - Set up a project office with the required facilities and tools. - Perform a stage-gate review to request approval to proceed.

15. To plan a project, you need to: - Create a project plan defining the work breakdown structure. - Create a resource plan listing the quantities of resource needed. - Create a financial plan identifying the budget required. - Create a risk plan identifying key risks and mitigating actions. - Create a quality plan including quality assurance and control reviews. - Create an acceptance plan to gain customer acceptance. - Create a communication plan to keep stakeholders informed. - Create a procurement plan to procure products from suppliers. - Contract suppliers to the project. - Perform a phase review to request approval to proceed. Phase 2: Project planning The planning phase involves the detailed planning of the project.

16. Phase 3: Project execution The execution phase involves the construction of the project deliverables and the monitoring and control of the project delivery. To execute a project, you need to: - Build the project deliverables. - Monitor and control the project by performing: - time management; - cost management; - quality management; - change management; - risk management; - issue management; - procurement management; - acceptance management; - communications management.

17. Phase 4: Project closure The closure phase involves the closure and review of the success of the project. To close a project, you need to: - Perform project closure by creating a project closure report ; - Review project completion by undertaking a post implementation review.

18. Project Execution Future State Current State Transformation

19. What is project execution? - it is the third phase in the project life cycle; - it involves creating project deliverables - within this phase the deliverables are built and signed off by the customer. The project manager monitors and controls the project by executing a suite of management processes. Which activities are undertaken? The following diagram depicts the activities involved in executing a project:

20. Step 1: Build deliverables A deliverable is: A quantifiable outcome of a project which results in the partial or full achievement of the project objectives. To build project deliverables, you need to: - delegate the building of deliverables to project staff; - physically construct each project deliverable; - measure the deliverables against the quality targets set; - request acceptance of deliverables by the customer.

21. Step 2: Monitor and control During the execution of the project, you need to monitor and control the project delivery by performing: - time management; - cost management; - quality management; - change management; - risk management; - issue management; - procurement management; - acceptance management; - communications management.

22. Perform time management Time management is: The process of recording and quantifying time spent completing tasks on a project. Time management involves: - completing and approving timesheets; - recording time spent, within a timesheet register and project plan; - identifying and resolving exceptions.

23. Perform cost management Cost management is: The process by which costs (ie expenses) incurred on a project are identified, approved and paid. Cost management involves: - completing and approving expense forms; - recording expenditure, within an expense register and project plan; - resolving expense issues.

24. Perform quality management Quality management is: The process by which the quality of the deliverables and management processes is assured and controlled. Quality management involves: - setting quality targets; - measuring deliverable quality; - performing quality assurance; - performing quality control; - resolving quality issues. TURN BACKS ESCAPES

25. Quality…A Way Of Work Life ACE Tools Process Management Quality Clinic Process Chart Relentless Root Cause Analysis Mistake Proofing Market Feedback Analysis Standard Work Total Productive Maintenance New 5S Value Stream mapping Passport System Process Certification

27. Ingredients of Change Frustration Gradual Change Anxiety False Start Confusion Vision Motivation Skills Resources Action Plan Change Vision Motivation Skills Resources Action Plan Vision Motivation Skills Resources Action Plan Vision Motivation Skills Resources Action Plan Vision Motivation Skills Resources Action Plan Vision Motivation Skills Resources Action Plan

29. Perform risk management Risk management is: The process of identifying, quantifying and mitigating risks throughout a project. Risk management involves: - identifying project risks; - completing risk forms; - reviewing and assessing risks; - implementing risk mitigation actions; - constantly reviewing the risk status.

30. Perform issue management Issue management is: The process by which issues are formally identified, reviewed and resolved. Issue management involves: - identifying project issues; - completing issue forms; - reviewing and assessing issues; - implementing issue resolution actions; - constantly reviewing the issue status

31. Perform procurement management Procurement management is: The process of procuring products from external suppliers. Procurement management involves: - issuing purchase orders; - fulfilling purchase orders; - managing supplier contracts.

32. Perform acceptance management Acceptance management is: The process by which project deliverables are reviewed and accepted by the customer. Acceptance management involves: - identifying the completion of deliverables; - requesting customer acceptance tests; - completing acceptance tests; - accepting final deliverables.

33. Perform communications management Communications management is: The process of keeping stakeholders informed of the progress of the project. Communications management involves: - identifying communication required; - creating communications messages; - dispatching communications messages; - reviewing communication effectiveness.

34. Step 3: Perform a stage gate A stage gate is: A checkpoint at the end of the project phase to ensure that the project has achieved its stated objectives and deliverables. To perform a stage gate, you need to: - identify the stage-gate review criteria; - undertake the stage-gate review; - complete the stage-gate review form; - seek approval to proceed.

35. Project Team Plan Review Execute Project Organization (Team) Project Office / Space Strengths and Limitations Project Risks and Mitigation Milestones and Tasks Time Lines PROJECT Method of Execution Turn Around Strategy Quick Wins Point Of Failures Point Of Success Change Management Governance Model Change Control Dash Boards / Metrics Project Check / Passport Communication Celebrate Success

37. Plan For Execution Project Plan What Who How Why When GO / NO GO

38. PROJECT SUCCESS FAILURE HOLD Critical Success Factors Key Learning’s Doings things differently Valid Reasons for Hold Revive of Project Turn Around Critical Failure Factors Key Learning’s Revive and Turn Around

39. 5C’s For Project Excellence EFFECTIVENESS Communication Collaboration Co - Operation Co - Creation Co Ordination

40. Project Team Partners Project success Management Team Strategic Execution - Support Role Execution Support Role Strategic Facilitator Role Successful Implementation People processes Implementation Methodology Technology

41. ERP EVALUATE BEYOND EXECUTE Vendor -> Partner Package Team Business Case Approvals Project Organization Team &Organization Readiness Requirement Phase (As Is) To Be Processes - BRD Infrastructure Readiness Interface Readiness Enhancements / Developments Data Migration Security (R&R) Walk Through & Training Testing – UAT / IUAT Documentation Contingency Plan Support Model Go Live Readiness Post Go Live - Usage Leverage & Effective Usage Information to Insights Upgrades Enhancements

42. L isten E mpathize A pologize R esolve N otify Customer…Compliant & Management Call Back / Turn Back / Escapes RRCA – Relentless Root Cause Analysis Mistake Proof Solution Feedback & Continual Improvements

43. Confidentiality Ensure protection of user information and transmission of Data Integrity Ensure accuracy Transparency Controls & Compliance A Secured System leads to Secured Enterprise

44. Leadership Lead & Be Loyal to the role Energetic & Enthusiasm Adaptability & Agile Dynamic, Discipline & Dedication & Determination Excellence (Will to WIN & Can Do) & Execution (Focus) Remarkable & Result Oriented (Customer Centric) Shape the Future & Significance to the role Humble, Holistic and Happening (Make Things Happen) Integrity, Inspire and Invest in Self+People Performance & People Oriented

45. Lead the Business Leadership is by Choice, not by options Stephen R Covey Mission Goals Strategic Objectives Execution Results Lead the people Grow Yourself

48. Project Management Mantra DOMAIN EXPERTISE & BUSINESS ACUMEN LEADERSHIP MANAGEMENT PROJECT PLANNING ORGANIZED RESULT JOYFUL EXECUTION COLLABORATION TURN AROUND

49. “ WINNERS DON’T DO DIFFERENT THINGS THEY DO THINGS DIFFERENTLY” “ WINNERS recognize their limitations But focus on their strengths Losers recognize their strengths But focus on their limitations … .Shiv Khera “ WINNing is inspiration to work harder A winner gives hope to ordinary people & inspire them to Move to extra…ordinary” The WINNING EDGE

50. A demanding customer is very similar to a coach. Not only does he demand the best and expect nothing else, but he also appreciates it when he gets the best.

51. When you are inspired by some great purpose , some extraordinary project , all your thoughts break their bonds . Your mind transcends limitations , your consciousness expands in every direction, and you find yourself in a new, great and wonderful world . Dormant forces , faculties and talents become alive , and you discover yourself to be a greater person by far than you ever dreamed yourself to be . Patanjali (1 st – 3 rd Century BC)

52. Subbu