Mobilize Your Business, Not Just an App

Mobilize Your Business, Not Just an App
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And mention us: @Teamstudio @TLCCLTD
@dannycolbert
Jan. 20, 2015

@Teamstudio
teamstudio.com
@TLCCLTD
tlcc.com
Courtney Carter
Inbound Marketing Specialist
Teamstudio

Who We Are
• Teamstudio’s background is in creating tools for
collaborative computing in mid-size and large
enterprises, primarily for IBM Notes
• Easy-to-use tools for developers and administrators
• 1600+ active customers, 53 countries
• Offices in US, UK, and Japan
• Entered mobile space in 2010 with Unplugged: easy
mobilization of Notes apps to Blackberry, Android
and iOS

Teamstudio Unplugged
• Your mobile Domino server: take your IBM Notes
apps with you!
• End-users access Notes applications from mobile
devices whether online or offline
• Leverages the powerful technology of XPages

Unplugged Templates
• Continuity – Mobile offline access to
BCM programs
• OneView Approvals – Expense
approvals; anywhere, anytime
• CustomerView – lightweight CRM
framework for field sales and field
service teams
• Contacts – customer information database
• Activities – customer activity log
• Media – mobile offline file storage and access

XControls
• Set of Controls for IBM Domino XPages developers
working on new XPages apps and on app
modernization projects
• Re-write of the Teamstudio Unplugged Controls
project, but adds full support for PC browser-based
user interfaces as well as mobile interfaces
• Enables XPages developers to create controls that
are responsive
• Learn more: http://xcontrols.org

Teamstudio Services
• Professional services for project management,
development, administration, and modernization
o Modernization Services
o Unplugged Developer Assistance Program
o Application Upgrade Analysis
o Application Complexity Analysis
o Application Usage Auditing
• http://www.teamstudio.com/solutions/services/

• Professional services promotion:
o Now through January 31, sign up to learn about our professional services, and be
automatically entered to win an iPhone 6.
• IBM ConnectED 2015: Jan. 25-28, 2015
o Come see us at booth B18 for a chance to win an iPhone 6.

1
#XPages
Your Hosts Today:
Howard Greenberg
TLCC
@TLCCLtd
Paul Della-Nebbia
TLCC
@PaulDN
Mobilize your business,
Not just an application

How can TLCC Help YOU!
2
• Private classes at
your location or
virtual
•XPages Development
•Support Existing Apps
•Administration
• Let us help you
become an expert
XPages developer!
• Delivered via Notes
• XPages
• Development
• Admin
• User
Self-
Paced
Courses
Mentoring
Instructor-
Led
Classes
Application
Development
and
Consulting
Free
Demo
Courses!

Upcoming and Recorded Webinars
3
• February 17th – One Notes Developer’s Journey into Java
www.tlcc.com/xpages-webinar
View Previous Webinars
(use url above)

Asking Questions – Q and A at the end
4
Use the Orange Arrow button to
expand the GoToWebinar panel
Then ask your questions in the
Questions pane!
We will answer your questions
verbally at the end of the
webinar

Your Presenter Today:
5
#XPages
Dan Colbert
Teamstudio
@dannycolbert

UKLUG 2012 – Cardiff, Wales
Mobilize Your Business Process
(not just an app)
Dan Colbert
Teamstudio

Agenda
• Mobile devices in the enterprise
• Some mobile home truths
• How to build the perfect mobile business app*
• Testing, pilots and adoption
• Real application examples

What this session is not
• Code examples
• Product demos
• XPages training
• Application demos

Mobile devices in the enterprise

Annual tablet shipments to exceed PCs by 2015
0
100,000
200,000
300,000
400,000
2012 2013 2014
PC
Tablet
Source: Gartner (October 2013)

“20% increase
in quarter-over-quarter
business app activations
on tablets”
Source: Good Technology Mobility Index Report for Q2 2014

What’s driving enterprise tablet
adoption?
• BYOD?
• Convenience?
• Roll out of customized business apps

But wait…

Mobile computing, 1996 style

1996: Broadband internet

1996: Mobile OSes

1996: Lotus Notes R4.0

Introducing… groupware
• Mail/calendaring/todos
• Lightweight apps that work cross platform
• Apps work anywhere – on/offline
• Distributed DB with replication
• Quick, easy to build apps – RAD
• Apps are easy to deploy and control

“Let’s
groupware-enable
our COBOL
apps.”
Home truth #1: No-one ever said:

The problem
• What we hear:
• Users want business apps on their
shiny mobile devices
• Management wants apps to be
mobilized
• Let’s make mobile versions of our
Notes apps!
• What they really mean:
• Users want to be able to do their
jobs faster, more easily
• Management wants return on
investment
• How can we use the power of
mobile computing devices to give
these two constituencies what they
want?

Conversation with a recent Teamstudio
prospect*
Prospect: “We’d like you to mobilize our Notes
application.”
Us: “No problem. First, we’ll set up a requirements-
gathering workshop.”
Prospect: “No need! We’ll just send you over the Notes
app and you can build a quote from that.”
*Who shall remain nameless.

Home truth #2:

“A well designed
mobile app is going to
be very different to a
Notes app that does
the same job.”

How to build the perfect mobile
business app*
*Your mileage may vary

Tip 1: Is your ladder leaning against
the right wall?
• What is the business process and how can
mobile technology improve it?
• How is the process implemented at the moment?
• What mobile device features can we use?
• Where does needed data live now?
• Where do we want to capture data from the
field?
• What technologies are best suited to solving this
problem?

The 4 Ps of app modernization
Processes

Example Notes-centric mobile apps
• Customer self service
• CRM
• Field Audit
• Work Orders
• Approvals
Business
Value

Example Notes-centric mobile apps
• Field Audit
• Work Orders
• Customer self service
• CRM
• Approvals
Bang for
Buck

Tip 2: Mobilization is not the same as
modernization
• Web enabling is not the same as mobile
enabling
• How many Notes apps do we have?
• How many are being used?
• What is the cost of maintaining them?
• Web enabling is not the same as mobile
enabling

Tip 3: Design for usability
• Simplify task workflows
• Split the app into chunks by user role
• Minimize latency in UI
• Identify usability obstacles early…

Minimum Working Prototype
• Usability failures are biggest risk to your
project
• Interview users to determine the Top
Three Problems*
• Manage risk by delivering a minimum
working prototype early (similar to
Minimum Viable Product concept)
• Prototype early, iterate often
*http://practicetrumpstheory.com/how-i-built-my-minimum-viable-product/

Quick plug: Teamstudio XControls

Smartphone experience

Tablet experience

Tip 4: You have some cool tech. Use
it.
• Camera
• GPS
• Bluetooth
• Accelerometer?

Customer example: Burgess Pigment

Tip 5: Don’t reinvent the wheel
• Use prebuilt components/controls
• Most potential*
• User interface
• Offline sync
*We’re biased

Tip 6: Review and assess the project
• Added business value
• Stakeholders’ needs met: Users,
Management, IT
• Protection of investment in existing assets
• Not driven by narrow or individual goals

Deployment and adoption

Application deployment
• Don’t underestimate the need for user training
• Crowded and ever changing landscape of
devices
• OS support
• Screen size
• Managing mobile devices in the enterprise
• MDM
• Enterprise app store

Project success
“Preparation is the key to
success.”
- Alexander Graham Bell

Adoption strategy
• Buy-in – Involve key users in the prototyping
phase
• Consumer apps: 26% deleted after one use;
26% used more than 10 times.
• Feedback mechanisms
• Usage statistics
• Apply the same principles for the next app

Real customer examples*
*aka: Confession time

Real customer examples – 1
• Industry: Medical device manufacturing
• Notes apps: Storing maintenance and repair information,
account details, work orders, service calls, measuring work
hours
• Creating a mobile version of the existing app is not practical,
or useful
• Too many views, forms, documents
• Substantial time put into looking for the right mobile solution
based on extending the existing application suite

Result – Creating value
• Solution: Create a completely new mobile app focused on one piece of
the original app
• Improve the experience for the clients
• More visits = more clients served
• Better auditing – real-time stamps and photos
• Less paperwork
• Designed with the technician end user profile in mind
• Relieve frustration with manual process
• Eliminate errors
• Cut down on manual data entry man hours

Real customer examples – 2
• Industry: Government
• Notes application: Storing documents, accessing reports
• Creating a mobile version of existing app would create
security concerns
• Application is extremely complex and contains out-dated
records
• Use of laptop to access application is not possible

Result – Same application
• Solution – Create a new application designed to serve the
user only the most critical reference materials. Easy to use.
Use a tablet to vote on legislation, research and comment on
documents.
• Slow adoption
• Existing process was working, IT innovating with mobile app
• End user profile not ideal for mobile app adoption

Real customer example – 3
• Industry: Utilities
• Notes applications: Conduct safety audits, storing information
pertaining to personnel on job site, all entered manually
• Notes applications are doing exactly what they should be
doing: Reporting, Custom views, Audits
• Area of opportunity exists in the field, where the data is being
captured

• Solution – Create an application that replaces the clip board
in field, giving the users the ability to instantly capture
information, take photos, and record signatures.
• Improved safety practices
• Good for customers
• Good for the company – financially
• Good for the company – recruitment as industry leader
• The process has been re-invented and improved, without
having to research and decide “which app to mobilize”.

• Industry: Finance
• Notes applications: Workflow and approval requests, budget
approval, capital expenditure, staffing requisitions
• Strategy is to create mobile versions of Notes applications
• Idea is to create a more convenient and efficient end user
experience

Result – Same application
• Solution: Workflow and approval applications are extended to
mobile devices. Users can respond while “on the go”.
• While there are some efficiency gains for the organization,
many of the users are office based during the work day
• Mobile approval not impacting the customer experience
• Development effort still significant although the “same”
functionality is being delivered

• Industry: Shipping
• Notes applications: Managing inventory, shipments,
deliveries, invoices, customer record management
• Sign off process showing trailers are loaded for shipping
• Existing process includes merging paper document with photo
• Information is then entered into “the system”.

• Solution – Develop an application that allows the user to enter
truck inventory details and capture photo.
• Company decreases time spend on administrative tasks
• Eliminating human error when merging pictures and
documents
• Better documentation if there are discrepancies with
driver/retail/warehouse crew
• Industry leader by adopting new technologies

• Industry: Education
• Notes applications: Document access, News an
announcements
• Students and faculty access documents through Notes
application
• IT proposes mobile version of the application
• Modernization aimed at student population

Result – Adoption Challenges
• Solution – Create mobile application which allows users to
search for relevant documents and view them on their mobile
device
• Slow adoption
• Solving the same problem but with a different device
• Data and attachment heavy
• IT driven

Summary
• Notes/Domino was the original mobile platform but introduced
a new type of app
• Mobile devices have the same effect
• It is possible to protect your investment in Notes/Domino
platform while building mobile apps that improve processes
• Don’t forget to focus on adoption strategy early
• Mobilize the business process, not just an app!

Questions????
6
Use the Orange Arrow button to
expand the GoToWebinar panel
Then ask your questions in the
Questions panel!
Remember, we will answer your
questions verbally

#XPages
@dannycolbert
@TLCCLtd
@Teamstudio
@PaulDN
Upcoming Events:
ConnectED, Orlando in January
ICOne User Group Meeting, Feb. 10, Boston
Engage, March 30/31 in Ghent, Belgium
MWLug User Group Meeting, Aug. 19-21, Atlanta
Question and Answer Time!
7
Teamstudio Questions?
contactus@teamstudio.com
978-712-0924
TLCC Questions?
howardg@tlcc.com paul@tlcc.com
888-241-8522 or 561-953-0095
Howard GreenbergPaul Della-Nebbia Courtney CarterDan Colbert

Mobilize Your Business, Not Just an App

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