The Medical Tourism Association brings to you a host of certification programs designed to help you better understand medical tourism, become better prepared to handle international patients, and to start your medical tourism business on the right foot.

1. Medical Tourism Association®
www.MedicalTourismAssocation.com | 001.561.791.2000
TM

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About the Medical Tourism Association®
.............................................................................................. Page 3
Benefits of Membership............................................................................................................................... Page 4
Distribution Channels.................................................................................................................................... Page 5
Medical Tourism Association University................................................................................................. Page 6
Who should get Certified?...........................................................................................................................Page 7
IPSC: International Patient Services®
Training & Certification....................................................... Page 8
CIPS: Certified International Patient Specialist®
................................................................................. Page 9
WellHotel™ Training and Certification....................................................................................................Page 10
CWGL: Certified WellHotel Guest Liaison™...........................................................................................Page 11
CWGM: Certified WellHotel Guest Manager™ .....................................................................................Page 11
CMTP: Certified Medical Tourism Professional®
................................................................................Page 12
CMTS: Certified Medical Tourism Specialist®
.......................................................................................Page 12
MTMP: Medical Tourism Marketing Professional®
.............................................................................Page 13
MTMS: Medical Tourism Marketing Specialist®
...................................................................................Page 13
CME: Continuing Medical Education......................................................................................................Page 14
Education and Certification Workshops...............................................................................................Page 15
TABLE OF CONTENTS

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ABOUT THE
MEDICAL TOURISM ASSOCIATION®
The Medical Tourism Association®
is a global non-profit trade association for the international
and domestic medical tourism and travel industries with a focus on delivering the best
experience for the health and wellness seeker. The Medical Tourism Association®
works with
healthcare providers, governments, healthcare clusters, hotels, travel agents, associations,
insurance companies, employers and other buyers of healthcare in the development of medical
tourism, international patient healthcare and hospitality initiatives- with a focus on promoting
the highest level of quality healthcare to patients in a global environment.
The Medical Tourism Association®
is a diverse international organization dedicated to the life cycle
of healthcare and travel projects from inception to delivery. From the review of benchmarked
results to the development of improvement mechanisms developed through proven customer
experience techniques and measured outcomes, the Medical Tourism Association®
is the
dedicated partner for businesses seeking to establish a greater global presence in the healthcare,
wellness and tourism industries. In order to expand its outreach and accomplish its mission to
“Think Global, Act Local”, the Professional and Facility Certification Programs were launched in
2009.
Our professional and facility training and certification programs are industry developed and
industry adaptable to address the needs of any region irrespective of the stage or level of
development. These programs foster the tools to support international health and wellness
program development which is premised upon best practices and sustainability.
THE CERTIFICATION VALUE PROPOSITION
The medical tourism industry is where it is today, in large part, due to ground-breaking decisions
and efforts made on the backs of healthcare providers, doctors, facilitators, and forward-think-
ing business leaders, among many others.
The good news is that there are now experienced professionals who are available to convey
their expertise and provide advanced education and training by way of tailored medical tourism
certification programs.
Certification sets industry professionals apart from international competitors and communicates
to healthcare providers, employers, insurers and industry counterparts a specialized expertise
and commitment to sound and trusted medical tourism practices.
Certification not only helps coordinate and secure positive medical tourism experiences for
patients and providers alike, but expands personal career opportunities and enhances prospects
for job promotion.

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The Medical Tourism Association®
is a member-based organization of stakeholders including
hospitals and clinics, doctors and clinicians, healthcare administrators, governments and
influential policy makers, employers, insurance companies and executives, medical tourism
facilitators, and travel, hospitality, and tourism related interests who provide a consolidated voice
for the industry. It is the only organization of its kind with a global outreach to 100 countries.
GET CERTIFIED: GAIN TWO-YEAR MEMBERSHIP
By completing any certification training program, you automatically receive
a FREE two-year individual or corporate membership in the Medical Tourism
Association®
, depending on which certification program you enroll in.*
Sample Corporate Membership Benefits:
• Patient and buyer leads
• Personal corporate assessment and business development plan
• Registration discounts for World Medical Tourism & Global Healthcare Congress and
Medical Tourism Association®
events
• Medical Tourism Magazine®
advertisement discounts
• Listing in Medical Tourism Magazine®
member directory
• Complimentary exhibit at the World Medical Tourism & Global Healthcare Congress
• Discounts to Global Patient Management Software
• Networking access to member platform, third-party administrators
• Industry surveys
• Medical tourism destination guidebooks
• B2B and patient contract assistance
• Use of MTA logo
• Introductory email to MTA database
• Speaking opportunities at MTA-sponsored trade missions, workshop and conferences
BENEFITS OF MEMBERSHIP
MEDICAL TOURISM ASSOCIATION VALUE CHAIN DIAGRAM
CONNECT
TO THE
NETWORK
LEARN
TO
EXCEL
ADVANCE
TO
EXCEED
LEAD
FOR
TOMORROW
ESTABLISH
SUSTAINABLE
GROWTH
Membership provides us with an extended platform to communicate and share experiences
with industry leaders that lead toward new diagnoses and procedures for patients from the
Commonwealth of Independent States including Russia and Kazakhstan.
Evgenly Chernyshev
Vernal, Marketing Director, Russia
* Restrictions apply: call 561.791.2000 ext. 818 for more details on membership

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DISTRIBUTION CHANNELS
MTA DESTINATION GUIDES
• Print and online
• MedicalTourism.com
• iTunes
• iKindle
• nook
MEDICAL TOURISM MAGAZINE
•300,000+ Medical Tourism Magazine readers
• In 100 countries
• Print and online publication
MEDICALTOURISM.COM
• Top ranging in medical tourism Google search
• Website geared towards the consumer
• Translated into various languages
• Source of patient lead
SOCIAL MEDIA
• Social Media Reach is 1.5 MILLION
MEDICALTOURISM.COM
• Top ranging in medical tourism Google search
• Website geared towards the consumer
• Translated into various languages
• Source of patient lead
COMMUNITY.MEDICALTOURISM.COM
• Official MTA social networking website
• 3,000 + members
Visibility builds competitive advantages. Organizations who wish to build an international brand
realize distribution channels are crucial to visibility and continued success. Membership in the
Medical Tourism Association®
provides access to international distribution channels that include:
1.5 MILLION

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RAISING INDUSTRY STANDARDS
Medical Tourism University offers value-based
certification programs aimed at establishing
protocols and best practices in providing care to
traveling patients.
By streamlining the patient management process,
certification programs ensure a continuum
of care toward the best patient experience.
These courses, developed in collaboration with
medical tourism leaders, raise the bar on industry
standards.
Differentiate yourself and your organization by learning best practices, completing an online exam, and
staying up-to-date on trends and changes through the required continuing education process.
Medical Tourism Association®
endorses the Medical Tourism University™ programs.
MEDICAL TOURISM CERTIFICATIONTM
TRAINING AND CERTIFICATION BENEFITS
• Increases flow of international health and wellness seekers
• Instills confidence, trust, and creditability in your organization
• Creates “best practices” for dealing with international health and wellness seekers
• Increases patient safety
• Reduces organizational risk and liability
MEDICAL TOURISM ASSOCIATION®
UNIVERSITY
INDIVIDUAL
CWGLCertified WellHotel™
Guest Liaison
HOTEL
WELL
HOTEL
TRAINING
INDIVIDUAL
CWGMCertified WellHotel™
Guest Manager
CIPSCertified International
Patient Specialist
INDIVIDUAL
HOSPITAL
IPSCInternatinal Patient
Services Certification
ALL
STUDENTS
DOCTORSCMTPCertified Medical
Tourism Professional
MTMPMedical Tourism
Marketing Professional
CMTSCertified Medical
Tourism Specialist
MEDICAL TOURISM CERTIFICATIONTM
PROGRAMS
INDIVIDUAL HOTEL/RESORT
HOSPITALS/
CLINIC
CONTINUING
EDUCATION CME’S
TM

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WHO SHOULD GET CERTIFIED?
HEALTHCARE
PROVIDERS
IPSC/CIPS, CMTP/CMTS, MTMP/MTMS
GOVERNMENT
ORGANIZATIONS
CMTP/CMTS, MTMP/MTMS
TRAVEL
AGENTS
CMTP/CMTS, MTMP/MTMS
MEDICAL
TOURISM
FACILITATORS
CMTP/CMTS, MTMP/MTMS
WELLNESS/
HOSPITALITY
CWGL/CWGM/WELLHOTEL™
INSURANCE
PROFESSIONALS
CMTP/CMTS, MTMP/MTMS
GLOBAL BENEFITS
PROFESSIONALS
CMTP/CMTS, MTMP/MTMS

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IPSC: TRAINING CERTIFICATION
INTERNATIONAL PATIENT SERVICES®
EDUCATION
Customized training is geared toward the individual needs of the hospital or clinic. Curriculum
embraces communication protocols, cultural sensitivity, patient care, operational infrastructure,
corporate transparency, and marketing. Staff training also includes a temporary on-site resource
to transition and execute recommendations.
TRAINING
The 2-3 day training engages participants with simulation training, knowledge transfer, and
practical exercises to stimulate discussion and provide a hands-on learning experience at
hospitals or clinics. Hospitals are fast tracked to implement best practices for international
patient services and to prepare for the IPSC. The program is available only via live training.
PROCESS
• Submit IPS application
• Complete training (optional)
• Prepare for site visit and assessment
• Certification awarded after assessment criteria is met
• Complete recertification every two years
• MTA membership awarded to hospitality/clinic
BENEFITS
• Knowledge of appropriate processes and procedures to promote positive outcomes, and
reduced errors, risk and liability
• Implementation of best industry practices enhanced patient satisfaction, flows and revenues
• Validates experience, knowledge and skills
• Sets organization apart and establishes competitive edge
• Measured standards of knowledge and experience
FEES
• Fees for customized training and certification determined by facility size including number
of participating clinics
• Recertification required every two years
• Training not required to receive certification, yet recommended to attain culture of
engagement within facility

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Certification, available only to those participating in the live IPSC training, is offered in conjunction
with IPSC. CIPS is designed for healthcare professionals – administrators, staff, doctors, marketing
specialists, nurses -- seeking the practical training and knowledge to effectively manage international
patient care and processes. CIPS is valid for two years.
LEARNING OBJECTIVES
• International patient expectations
• International patient-focused service packages
• Patient lead management processes
• Bundled and packaged pricing
• Risk management protocols including prescreening patients, complication insurance, waivers,
and disclaimers
• Key elements and strategies of continuum of care program
• Word-of-mouth advertising
BENEFITS
• Demonstrated knowledge and experience to patients, employers, and peers
• Continuing education leading to best practices in patient management resources
• Competitive advantage
• Enhanced career opportunities
• Two-year individual MTA membership
PROCESS
• Participate in IPSC training on-site
• Pass online exam – 75 percent and above -- at medicaltourismcertification.com within 65 days
of accessing first class module
• Complete five hours of continuing education annually. Participants must complete 10 hours of
CE by the end of second year to be eligible for recertification
• Recertify every two years
FEES (for Recertification after 2 years)
• $350 for two years of certification; recertification is $350
• $300 for five hours of online CE annually
CIPS: CERTIFIED INTERNATIONAL PATIENT SPECIALIST®

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EDUCATION
Health and wellness seekers have unique needs and expectations that must be addressed in
order to provide a high-quality guest experience. The Medical Tourism Association®
works closely
with the international healthcare community to develop training curriculum and certification
standards for the hospitality industry. The program teaches how to interface with patients,
healthcare providers and ground operators to ensure a safe medical-traveling experience.
PROCESS
WellHotel™ is an onsite training program designed to elevate a hotel or resort’s levels of
competency for dealing with medical travelers. Live training sessions can be scheduled as a
one-time event across a period of 1-3 days.
TRAINING
• Establishes understanding of hospitality provider’s role within the wider context of the
international patient experience
• Ensures services respond to needs of medical travel guests through interpersonal
communication and cultural competency
• Establishing protocols for safety and preventing infections
BENEFITS
• Competitive edge
• Increased industry visibility and respect
• Validation of commitment to customer satisfaction
• Enhanced staff competencies and overall service capabilities
• New revenue streams
FEES
• Customized training and certification fees determined by size of hotel or resort, number of
participating staff, and locations
• Recertification required every two years
• Training recommended; not required for certification
WELLHOTEL™ TRAINING AND CERTIFICATION

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CWGL, available only to those participating in live WellHotel™, is designed for wellness and
hospitality professionals. Certification is for two years. CWGM is designed for individuals with
three years of CWGL or three years of equivalent medical tourism work experience.
LEARNING OBJECTIVES
• Knowledge of medical traveler expectations and management and communication
mechanisms
• Mitigating risk management
• Medical travel guest advocacy
• Improved cultural competencies
• Knowledge of guest companion expectations
• Medical travel guest marketing
BENEFITS
• Adapt hotel services to the needs and expectations of medical tourism patients and their
travelling companions
• Collaboration with hospitals and medical tourism facilitators
• Recognized expertise and commitment to the medical tourism industry
• Expanded career opportunities
• Access to global partners
PROCESS
• On-site training
• Pass online exam – 75 percent and above -- at medicaltourismcertification.com within 65
days of accessing first class module
• Complete five hours of annual continuing education annually. Participants must complete
10 hours of CE by end of second year 2 to be eligible for recertification
• Recertify every two years
FEES
• $1,500 for two years of certification; $1,500 for recertification
• $300 for five hours of annual online CE
CWGL: TRAINING CERTIFICATION
CERTIFIED WELLHOTEL GUEST LIAISON™
CERTIFIED WELLHOTEL GUEST MANAGER™

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CMTP lasts for two years, and renewable for two year terms. CMTS, open to CMTPs of three years
or those with three years of equivalent medical tourism experience, requires five hours of annual
continuing education. Participants must complete 10 hours of CE by the end of the second year to
be eligible for recertification.
LEARNING OBJECTIVES
• Packaged pricing and bundling
• Risk management protocols
• Elements of aftercare program and continuum of care strategy
• Methods of engagement
• Patient facilitation and improved patient experiences
BENEFITS
• Demonstrated knowledge and experience to patients, employers, and peers
• Recognized expertise, commitment to medical tourism and competitive advantage
• Best practices in implementation, communication and engagement
• Enhanced and expanded career opportunities
• Access to a global partners
CERTIFICATION PROCESS
• Participate in training workshop at annual World Medical Tourism Global Healthcare Congress
or workshops held at international sites, or take online course at medicaltourismcertfication.
com
• Pass online exam – 75 percent or above -- at medicaltourismcertificataion.com within 65 days
of accessing first class module
• Complete five hours of continuing education annually. Participants must complete 10 hours of
CE by end of second year to be eligible for recertification
• Recertify every two years
CONTINUING EDUCATION PROCESS
• CMTP requires (1) credit in advanced study, (2) credits in intermediate study, and (2) credits in
beginner study
• CMTS requires (2) two credits in advanced study and (3) three credits in intermediate study
FEES
• $1,500 for two years of certification; $1,500 for recertification after second year
• $300 for five hours of online CE annually
CMTP: CERTIFIED MEDICAL TOURISM PROFESSIONAL®
CMTS: CERTIFIED MEDICAL TOURISM SPECIALIST®

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MTMP lasts for two years, and renewable for two year terms. MTMS holds three years of MTMP
designation or three years of equivalent medical tourism experience. Designation requires five
hours of continuing education annually. Participants must complete 10 hours of CE by end of
second year to be eligible for recertification.
LEARNING OBJECTIVES
• Strategic framework for assessing and implementing medical tourism marketing strategies
• Benchmarks to measure effectiveness of various marketing initiatives relative to stated business
objectives
• Marketing methodologies – word-of-mouth, B2B, healthcare consumer, news and advertising,
research and analytics, online marketing, branding, and social media
• Real-life case studies
BENEFITS
• B2B healthcare marketing strategy
• Online and digital healthcare marketing plan
• Influences on healthcare consumer decision making and buying processes
• Demonstrated knowledge and experience to patients, employers, and peers
• Recognized expertise, commitment to medical tourism and competitive advantage
• Enhanced career opportunities
• Access to a global partners
CERTIFICATION PROCESS
• Participate in training workshop at annual World Medical Tourism Global Healthcare Congress
or workshops held at international sites, or take online course at medicaltourismcertfication.
com
• Pass online exam – 75 percent or above -- at medicaltourismcertificataion.com within 65 days
of accessing first class module
• Complete five hours of continuing education annually. Participants must complete 10 hours of
CE by end of second year to be eligible for recertification
• Recertify every two years
CONTINUING EDUCATION PROCESS
• MTMP requires (1) credit in advanced study, (2) credits in intermediate study, and (2) credits in
beginner study
• MTMS requires (2) two credits in advanced study and (3) three credits in intermediate study
FEES
• $1,500 for two years of certification; $1,500 for recertification after second year
• $300 for five hours of online CE annually
MTMP: MEDICAL TOURISM MARKETING PROFESSIONAL®
MTMS: MEDICAL TOURISM MARKETING SPECIALIST®

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Courses have been planned and implemented in accordance with the Essential Areas and
Policies of the Accreditation Council for Continuing Medical Education (ACCME) through the
joint sponsorship of the Leonard M. Miller School of Medicine at the University of Miami.
AUDIENCE
Primary care physicians, travel destination surgeons and healthcare providers involved in
medical tourism.
STATEMENT OF NEED/PROGRAM OVERVIEW
Globalization of healthcare has opened opportunities for patients to travel for medical and
surgical care both domestically and internationally.
Primary care physicians, considered vital to continuity of care for traveling patients, lack formal
training in their perioperative care. Rarely do primary care physicians participate in acute
post-operative care. Instead, community hospitals and/or the surgical teams typically deliver
these services locally.
Medical/wellness travel is often international, which requires unique medical situations related to
risk of disease, travel vaccinations, and areas that private physicians may not be trained. These
courses address educational needs associated with medical/surgical travel, more specifically,
pre-travel, pre-operative, post-travel and post-operative care.
SAMPLE TOPICS
• Diagnostic tests, patient assessment and physical examination protocols to diagnose and
treat acute post-operative patient surgical complications
• Medical and geopolitical risk associated with international travel
• CME can be completed online -- www.medicaltourismcertification.com -- at the annual
World Medial Tourism Global Healthcare Congress, or during an approved webcast or
workshop
CME: CONTINUING MEDICAL EDUCATION

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The Medical Tourism Association®
, in partnership with governments, NGOs and stakeholders,
provides educational workshops in medical tourism throughout the world to promote
international collaboration. These workshops educate local hospitals, CEOs, doctors, health
and wellness professionals, government agencies, travel agents, and hospitality interests about
the benefits of medical tourism. Training can be structured in 1-2 day workshops. Continuous
Quality Improvement and Management courses are flexible to meet personal needs.
Educational workshops are developed with leading industry professionals throughout the world.
The Medical Tourism Association®
optimizes “Best-in-Class Processes” and a worldwide network
to make your transition into the medical tourism marketplace successful. Our continuing medical
education courses may be added to these workshops as well as healthcare management and
continuous quality improvement courses for up to 40 hours of education. Call 561.791.2000 ext.
817 to create your customized workshop.
SAMPLE AGENDA
Day 1 - Medical Tourism Educational Workshop
• Introduction
• Government roles
• Healthcare free zones, medical tourism zones, and healthcare clusters
• Health and wellness tourism
• Travel/Tourism roles
• Best practices in international patient management
• Risks and challenges
• Trends
Day 2 - Certified Medical Tourism Program
Workshop participants access a networking platform to take a comprehensive exam leading to
a CMTP designation.
FEES
Schedules for customized training:
• Option 1 - medical tourism workshop only
• Option 2 - medical tourism workshop + CMTP
• Option 3 - medical tourism workshop + CMTP + CME
EDUCATION AND CERTIFICATION WORKSHOPS

16. www.MedicalTourismAssociation.com
GET STARTED TODAY
001.561.791.2000
WWW.MEDICALTOURISMCERTIFICATION.COM
INFO@MEDICALTOURISMASSOCIATION.COM
MEDICAL TOURISM UNIVERSITY™
ENPOWERING HIGHER LEARNING
TM