14. If “social learning” happens outside the LMS, how will you see a unified view of learner activity?
15. Where will you keep the “profile” of record to avoid having multiple learner profiles across multiple systems?
16. If you use a federated approach or multiple systems in any way, how will ensure that learners can discover people through content, content through people, content through content, and people through people across your systems?
17. If you use a federated approach or multiple systems, how will you search?
18. If you use a federated approach or multiple systems, how will develop recommendation, reward, and recognition strategies?
30. What is your plan when these policies are breached?
31. What is in your Miss Manners Guide to Social Learning?
32. Who is on your Social Learning Governance Board – IT, Legal, CLO etc…?
33. How will social learning activities factor into key performance indicators and performance reviews?
34. What does IT own? Some suggestions: security issues, archiving, technical issues, deployment, options, aggregation, report consolidation, integration fulfillment, report fulfillment.
35. What does Learning own? Some suggestions: strategy, cultural readiness, “tools” training, moderation, member management, community management, programming, integration requirements, reporting fulfillment with built-in reporting tools.
36. What does Legal and Compliance own? Some suggestions: archival strategy, social media storage requirements, approval strategies for sensitive content (which might be all content), member management and “flagging” policies, reporting requirements for all of the above.
37. Who will support your organization’s use of social media? Technical support? IT? Learning?
38. What is your start point in terms of participants and technologies?
39. What is the long-term rollout plan? What social media tools will be turned on when? When you do turn on new functionality, what is the trigger – time, membership, activity?
40. Will you organize content topically, hierarchically by division, unit etc…, or by functional area?
41. What is your launch strategy to drive participation? (more below)
45. How will you identify champions and key influencers prior to roll-out and on an on-going basis?
46. Who will be responsible for defining content categories and the overall ontology of your social learning content?
47.
48. How will you drive traffic and participation in the “early days”? Some suggestions: competitions, rewards, “forcing” through changed process, well-planned programming schedules, middle management expectations, senior level management modeling, social media events – wiki barn raising, live chats, team video jams etc…
49. Who will be responsible for enforcing your policy and procedure changes? For example, if learners are not supposed to answer questions of each other via email, but through the wiki or an FAQ discussion board, who will be responsible for enforcing the change?
50. Who will be responsible for “seeding” content before go-live?
53. What is your data recovery plan in the event of corruption, server failure etc…?
54. What is your plan to communicate the security so that users can help safeguard sensitive content while feeling secure enough to freely share within the defined parameters of the site?
82. Understand key issues of self-efficacy as it relates to social media: trust, belonging, self-confidence, self-direction, motivation, skills
83. Knowledge of moderation strategies and key moderation concepts like seeding, facilitating, autonomy, respect, and flow
84. Knowledge of key community management strategies including programming, reward and recognition models, advertising and awareness campaigns, member management