Our Smart iT OutSourcing (SiTOS) is an comprehensive IT services offering that provides companies the flexibility to use us as their extended IT arm, with services ranging from enterprise solutions, infrastructure management, IT applications to website and portal management.

1. Smart iT OutSourcing (SiTOS)
www.tvsinfotech.com
www.tvsinfotech.com
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2. TVSi Snapshot
SiTOS - Why
SiTOS – What
SiTOS - How
SiTOS – Value
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3. About TVS Group Trust Value Service
 Globally renowned group with over US$ 5 billion turnover
 Largest automotive component manufacturing and distribution groups in India
 In business since 1911 (99+ years of manufacturing heritage)
 Comprises of 40 companies that employ over 34,000 people (5000+ Engineers)
 Pioneers in Quality – 5 Deming Awards, Japan Quality Medals, TPM Excellence
Awards
 Global presence - US,UK, Germany, China, Indonesia, Iran, Malaysia
 Among the Top 5 family owned Business Groups in India, www.tvsgroup.com
TVS Group Customers
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4. About Us
 Enterprise Solutions provider
 Preferred IT enabler for Enterprises
 Technology Alliances – SAP, Microsoft, IBM
Our Mission
• TVS Infotech is in the business of enabling customers to compete & grow by
providing Smart IT Solutions
Our Vision
• TVS Infotech will be a preferred IT Solutions partner for the Manufacturing,
Distribution and Construction Industries
United
Netherlands
Kingdom
Italy
USA Saudi
Egypt UAE
Oman
India
South Africa
Pune
Bangalore
Chennai
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5. Our Journey…
2012
2010 SaaS model of IT Services
2009 End to End IT Services for Enterprises
2006 Matured into a Global Enterprise Solutions provider
2004 Expanded to US, UK, Netherlands with Application Development
Services
2002 Geared as a ERP Service Provider for the Indian Market
TVSi started as a Business Unit of SFL for SAP Implementation
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6. TVSi offers Smart IT Solutions
Audits & Assessments
Business Process Mapping
Change Management
Consulting
Implementation Best-of- SAP
Maintenance & Support Microsoft SharePoint
Enhancements Services Breed Planvisage
Development Products Arteria
Intellectual
Auto / Component Manufacturing
Assets
Trading & Distribution TVSi Templates
Engg, Construction & Turnkey Projects Domain Tools & Fine-tuned ASAP Methodology
Foundry, Process Manufacturing Knowledge Framework Quality Management
Food Production Best Practices
Infra-
structure
IT Outsourcing
Infrastructure Management
Application Hosting
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7. Leadership Team
Prasan RV
EVP – Enterprise Solutions
• 25 years of experience in Manufacturing, Consulting and IT
• 13+ years of rich SAP experience in Tier-1 companies
• Built partner eco system along with SAP in India, Middle East &
Africa, US
Srinivasan S Sudheendra NK
CIO VP- Client Relationships
• Subject Matter Expert and Thought Leader in leveraging IT for • Over 15 years of experience in managing client relationships across
Manufacturing Enterprises the world
• Designed and constructed successful IT Operations for a large SAP • Has worked in the US and built successful Outsourcing
Installation in India engagements
• Invited Speaker at many forums, Nominated by ACMA-IT Panel for
streamlining Data Exchange for Auto industry
Mahendra P Sampathkumar P
VP- Center of Excellence VP- Delivery
• 25 years of ERP experience with various Tier1 companies • 22+ years of experience of which 12+ years on ERP – SAP working
with Tier 1 companies globally
• Built Products and Solutions across various technologies
• Financial Specialist & strong in Delivery Management and Solution
• Strong Functional and Technical competence Architecting skills
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8. TVSi Snapshot
SiTOS - Why
SiTOS - What
SiTOS - How
SiTOS – Value
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9. Address IT Challenges the Smart way
Transform from IT to
Challenges Smart IT
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10. TVSi Snapshot
SiTOS - Why
SiTOS – What
SiTOS - How
SiTOS – Value
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11. Smart iT OutSourcing (SiTOS) - CIO on demand
“Preferred IT Solutions provider for Manufacturing Enterprises”
SiTOS
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12. SiTOS Offerings
Application
Implementation Development
& Rollouts
Lifetime Lifetime
Care Portal Care
Smart
Solutions
Compo
Smart
Smart
Dashboards
Foundry
Audits &
Independent
Assessments
Testing
Smart
Digitization
Sugar
Upgrades
System
Integration
Enterprise Asset
Management
Storage Security
Management Management
Server & System Network
Management Management
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13. ERP – Enterprise Resource Planning
ERP Solutions Smart • Enterprise solution covering end to end business processes for
Compo the Component industry
Smart • Supports all metallurgical, technical, logistical and business
Foundry management processes in the foundry industry
Smart • Enables business process automation for Sugar industry with
Sugar extensive coverage of Cane Management System
Implementation & Lifetime Care Audits & Upgrades
Roll outs Assessments
ERP Services
• Pre-configured solution built • Post-implementation • IT and ERP assessment • Technical upgrades
with best practices support • Gap / fit analysis • Functional upgrades
• Industry specific solutions • Help desk support • Effective health check & - Configuration of new
• Powered by ASAP methodology • Change Requests system audits business scenarios and
& Solution Manager related developments
• Technical Developments – • Optimization solution
• Global template rollouts • Expert guidance on Unicode
ABAP, Netweaver,
• New modules implementation Webdynpro… Conversion
• Implementation of new • BASIS Support • Add-on Solutions to base
dimensional products modules
• Enhancements
SAP Portfolio
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14. EAI – Enterprise Application Integration
• Intranet / Extranet Portal
Portal
• Vendor / Dealer Management
Solutions
EAI Solutions
• Content Management System
• KPI Dashboards
Smart • Report Templates
Dashboards • Trend Analysis
• Mobility (email, mobile)
• Document Scanning, OCR,EMR
Digitization • Image Tagging and indexing
• Information Management System
Application Lifetime Independent System
Development Care Testing Integration
EAI Services
• New Application • Application Support and • Functional Testing • Application and
development Management Workflow Integration
• Test Automation
• Application enhancements • Defect recovery and • Software packages
• Regression Testing
Trouble shooting • Data Management
• Application consolidation • Load Testing &
• Helpdesk / Email / Portal • Centralized Web-Based
• Component design and Performance Testing
support Interface
integration • Dedicated offshore
• Enhancements
Testing Centre
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15. EIM – Enterprise Infrastructure Management
EIM Solutions
• Virtual view of Data Centre
Enterprise
• Maintain Racks / Data Centre / Servers / Virtual Machines
Asset
Management • Predefined relationships between different data centre
components
Storage Server & System Network Security
Management Management Management Management
EIM Services
• Implementation of • Desktop, email, Operating • Network Consulting • Security Compliance
NAS/SAN solution System management Services Consulting
• Backup/Restoration and • OS Upgrade & version • Network System • Security Audit &
Disaster Recovery Planning control Integration Services Assessment
• Implementation and • Server Management • Network Implementation • Security Roadmap
management of Storage Support Services Framework Consulting
solutions • Optimize disk usage,
processor usage & load
balancing
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16. TVSi Snapshot
SiTOS - Why
SiTOS – What
SiTOS - How
SiTOS – Value
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17. Approach Discovery Due Diligence Transition
Stabilization
& Ramp up
Phase Discovery Due Diligence Transition Stabilization & Ramp up
 Identify key stakeholders &  Explore Business alignment  Communication and  Drive Production with
prepare detailed interaction with IT Interaction with all Real time information
plan  Understand and Validate As- stakeholders dashboard
 Acquire overview of Business Is Operational Process  Execute People Transfer and  Transform from Data
Processes and IT Landscape  Understand Strengths and Knowledge Transition process Management to Decision
Activities
and roadmap Opportunities for Making environment
 Inventory collation & Improvement  Integrate Shop Floor to
documentation  Explore action plan for Top floor
 IT scope of services, improvement  Measure transformation
People, Processes,  Prepare Transition plan through established
Infrastructure governance model
 Prepare for Due Diligence
 Sharing Expectations  Prepare for intensive Audit of  Management Commitment  Management
 Providing inputs & feedback IT applications and and involvement Commitment and
Involvement
Infrastructure  Identify potential risks and involvement
 Identify and provide
clarifications for anomalies mitigate the same  Adherence to re-
 Continue execution of As-Is engineered
 Time Commitment for the Workflows/Approvals
Customer
follow-on work operational process
 Provide strategic &
business sensitive inputs
 Program Manager & Key  Program Manager & Key  Program Manager & Key  Program Manager & Key
Participants
Stakeholders (~3-4 Hours) Stakeholders for 2-3 Hours of Stakeholders for 2-3 Hours of Stakeholders Monthly /
 Process and System Owners – Discussion every week discussion every week Quarterly review
about 3-4 Hours each for
providing information
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18. Approach
Total Lapse time ~ 36 weeks
> 4 Months
Stabilization &
~ 2-4 Months Ramp-up
Transition • ITIL aligned
~ 4-6 Weeks service delivery
Due Diligence • Communication & • IT operational
~ 2-4 Weeks Interaction plan excellence
• Report on Strengths & • Knowledge
Discovery
Opportunities for Transition Document
Improvement • IT Service Delivery
Deliverables • Interaction Plan
• Roadmap for Collaborative process
• Consolidated
improvement
Inventory report
• Baseline for scope of
• Broad scope of
services
services
• Transition plan for People,
• Due Diligence Plan
Process and Services
As-Is Team Progressive
Organization’s Current State & Transformation
State Change
As-Is Process
Agreement LOI + NDA Statement of Work Strategic Agreement with TVSi
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19. Stabilization
Discovery Due Diligence Transition
& Ramp up
Discovery – Inventory Collation
Business People Processes Infrastructure
• Expectations on IT & • In-house Team and • Business and Operational • Hardware – PCs, Servers,
Challenges Outsourced team for IT Process Network, Communication
• Current On going projects Infrastructure, ERP & • SLAs equipment etc.,
and Go live dates Application services • Software licenses
• Metrics
• Organization structure • ERP, Custom Applications,
• Accreditations
and scope of their services Off the shelf Packages
• User Satisfaction survey
results • AMC contracts, vendors,
expiry dates, cost
Cost of IT Infrastructure, Employees Salary, Vendor payments for the last 3 years
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20. Stabilization
Discovery Due Diligence Transition
& Ramp up
Due Diligence – Business & IT
Business Alignment with IT As-Is IT Operational process
• Alignment between Business processes • Organization Structure, their roles and
and IT systems responsibilities
• Standardization of Business Processes • Detailed scope of work – Functional,
• Future Plans of Business and IT Support Technical, Infrastructure
required • Technology Rationalization and
Consolidation
• Vendor Consolidation plans
• Processes and procedures
• Best Practices and Opportunities for
improvement
• Cost Breakup across Capex and Opex
Detailed Roadmap - To address the Opportunities for improvement
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21. Stabilization
Discovery Due Diligence Transition & Ramp up
Transition
HR Plan Communication Plan Operation Plan
• Prepare FAQ on Transition • Share the news with Divisional • Continue the current As-Is
• Work out the modality of heads, Plant Heads, Major processes
transfer of employees, if Department heads by Head of • Carry out currently planned
required, from Customer to the Customer Organization projects
TVSi • Share the news with IT Team • Define Baseline Services
• Compensation & Benefits to on the same day
• Template based approach for
be examined for transferred • Share the news with TVSi on knowledge transition process
employees the same day
• Augment with shadow • Weekly interaction with IT
resources from TVSi team to address soft issues
• Physical Movement of people • Soft Plan preparation and
• One on One meetings with deployment based on
each team member Communication Feedback
• Knowledge Transition from
customer retained team to
TVSi team
• Fortnightly meetings with the
entire team and TVSi
Management
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22. Discovery Due Diligence Transition Stabilization &
Ramp-Up
Stabilization & Ramp up
Business People Processes Infrastructure
• Develop a vision and • Deploy a blended IT • Embed new IT systems and • Consolidate & optimize
workforce processes into business infrastructure based on
business success model operations recommendations
( TVSi team + Inhouse IT
geared through IT team) • Deploy Cyclical • Deploy Information
• Continuous training and transformation to maintain Security Systems in place
technical upgradation of the competitive advantage
the IT team • Continuously measure and
optimize the results of
transformation
Maintain a dynamic and flexible IT to enable realization of ROI on IT spends
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23. Governance
Steering Committee
Strategic Review
Leadership Quarterly Leadership
Tactical Review
Engagement Manager Monthly Program Manager
Operational Review
Operational Team
SiTOS Team Weekly
IT Business
TVSi Customer
Empowerment
Transparency Visibility through through Layered
through Metrics Dashboard Governance
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24. Risks and Mitigation Plan
Critical decision making authority retained by customer
Loss of Control
management
Lack of Role for Leverage current IT team either in core Business areas
current IT team or in new strategic initiatives
Lack of company's Robust knowledge transition process will be adopted
internal knowledge
for TVSi and documented
De-motivation / Ensure soft plan deployment
Attrition from
Current IT team
Impact of Current Retention of current team and backing up with shadow
support levels team
Soft issues from Regular listening exercises with Stakeholders and
Business address their concerns
Confidentiality Audit current Security readiness, Identify Vulnerability
Retention, Security
of Data points, Deploy Security Strengthening procedures
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25. TVSi Snapshot
SiTOS - Why
SiTOS – What
SiTOS - How
SiTOS – Value
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26. Value of SiTOS with TVSi
PEOPLE PROCESS SERVICE
• Flexible ramp up & ramp down of • Industry Best Practices • Continuity of service
team strength • Increased competitiveness • Predictability of service and costs
• Access to skilled resources with latest • Operational efficiency in terms of • 24 x 7 availability, if required
technology expertise SLAs, Metrics, Faster Turnaround
• Service level management easier:
• Freed up IT FTE resources for Value etc.,
arms’ length
Added services • Technology Rationalization and
Consolidation
• Tried and tested support
methodologies, procedures and
processes
Best practices and Leadership of Tier-1 companies
Small enough to be accessible and large enough for being very professional
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27. Thank you
Corporate Head Quarters
TVS Infotech
#82 Santhome High Road, RA Puram
Chennai 600 028, India.
Tel. +91-44-30452345
Fax. +91-44-24618545
India United States  Netherlands  Saudi Arabia  Oman
www.tvsinfotech.com
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