1. BALDRIGE AWARD WINNING
ORGANIZATION:
HONEYWELL FEDERAL
MANUFACTERING
&TECHNOLOGIES, LLC
Centenary College Shemwie Chen, Michael Coughlin, Nadira
GBA 603 Singh, Lissette Tapia

2. Contents
 Baldrige Award Mission & Criteria
 Company Comparison
 Leadership
 Strategic Planning
 Customer Focus
 Performance Measurement & Analysis
 Workforce Focus
 Process Management
 Results
 Conclusion

3. Baldrige Award
 The Baldrige Program's mission is to improve
the competitiveness and performance of U.S.
organizations
 The award is given annually by the National
Institute of Standards and Technology (NIST) to
organizations that show excellence in the
following areas:
Strategic Customer
Leadership Measurement
Planning Focus
Workforce Process
Results
Focus Management

4. Company Comparison
HONEYWELL Tyco
MANUFACTERING &
TECHNOLOGIES LLC International
Headquarters (U.S.) Morristown, NJ 2 Princeton, NJ
Global Revenue 1 36 billion 2011 17. 4 billion 20111
Employees 130,00 worldwide 100,000 worldwide
2,704 FM&T
1 2011Estimate
Source: Tyco.com
22012Estimate
Source: Finance.yahoo.com

5. Leadership
Communication
 Open–door policy and information sharing
 Skip Level Meetings and Ask the FM&T President
Vision and Values
 To be the most admired team within the United States
National Nuclear Security Administration (NNSA)
 Enterprise Alignment Process (EAP)
Focus and Action
 Management Assurance Program
Tyco International Opportunity for Improvement
 Model Ethical Behavior
 TYCO Guide to Ethical Conduct

6. Strategic Planning
Honeywell Strategy Implementation
 Gather information from customers, employees, and
managers
 Data and Implementation Assessment Models
 Quarterly Feedback Reports
Tyco Strategy Strength
 Core Values are integrity, accountability, teamwork and
innovation
Tyco Strategy Weakness
 Implementation of Strategic Plan

7. Customer Focus
 Honeywell FM&T Customer Centric Approach
DRIVE
CUSTOMER VOICE OF
ENGAGEME CUSTOMER
NT
Product Offering Customer Listening
Customer Support CUSTOMER Measure Customer
Engagement
Building Customer
Culture Monitor Customer
Satisfaction
Source:NIST website

8. Measurement, Analysis, and
Knowledge Management
Performance Measurement & Analysis
 Selecting Performance Measurements
 Balance Score Card
 Performance Goals and Ranges
 Comparative Data Level

9. Measurement, Analysis, and
Knowledge Management
Tyco Performance Measurement Analysis
Measurement strength in performance data of
operational performance for key products and services,
regulatory compliance, and customer satisfaction
Monitoring and Measurement of Customer Satisfaction
OFI Integration and Implementation
Data Management Methods
Manufacturing Resource Planning
Action Planning

10. Workforce Focus
Honeywell FM&T Tyco International
Excellent Quality (HOS) Teamwork Culture (OFI)
Strong Employee Involvement Operational Excellence (OFI)
Award Programs Safe Work Environment
Steering Committee Safety Culture & Environment, Health & Safety (EHS)
Health Training (ELMS) management System
Good Horizontal Relationships
Workforce Satisfaction Surveys

11. Process Management
Honeywell FM&T Sigma Six Process
Project relation to business strategy
Measuring understanding
Analyzing alternative concepts
Designing a robust process
Verifying a plan to ensure performance
Reviewing a process to determine any improvements
Tyco International OFI adopting the Sigma Six
Process

12. Results
HONEYWELL FM&T TYCO INTERNATIONAL
Sales 72% increase 9% increase
Initiatives Continuous execution Improvements in data
and monitoring of management, monitoring
strategy daily and and measuring
quarterly
Baldrige Award Recipient experienced Improved organizational
high performance and systems and
success implementation of the
Baldrige Criteria to
achieve performance
excellence

13. Conclusion
 The Baldrige Program raises awareness about the
importance of performance excellence in driving the
U.S. and global economy, provides global leadership in
the learning and sharing of successful strategies,
performance practices, principles and methodologies.
 Honeywell FM&T is an exemplary role-model of an
effective and efficient organizational management
system.
 Tyco International has opportunities for improvements
and once implemented can be a recipient of the Baldrige
Award.

14. References
 Baldrige National Quality Program, Honeywell Federal Manufacturing & Technologies profile, Retrieved
fromhttp://www.nist.gov/baldrige/publications/upload/Honeywell_FMT_Profile.pdf
 Baldrige Performance Excellence. Criteria for Performance Excellence. Retrieved from
http://www.nist.gov/baldrige/publications/criteria.
 Baldrige Performance Excellence. Malcolm Baldrige National Quality Award. Retrieved from
http://www.nist.gov/baldrige/award_recipients/honeywell_profile.cfm
 Baldrige Self-Analysis Worksheet. Retrieved from
www.nist.gov/baldrige/.../2011_2012_Optional_Worksheet.doc
 CNN Money. Honeywell International. (2011). Retrieved from
http://money.cnn.com/magazines/fortune/global500/2011/snapshots/11
 Daft, R. L. (2010). Organization Theory and Design (10th ed.). Mason, OH: South-Western Cengage
Learning
 Honeywell International Inc., (2012) Retrieved on August 31, 2012 from
http://finance.yahoo.com/q/pr?s=HON+
 Honeywell Company Overview. (2011). Retrieved from http://honeywell.com/
 Tyco International (2011) Annual Report. Retrieved from
http://www.tyco.com/2011annualreport/pdfs/TYCO11AR_FULL_FINAL.
 Tyco Electronics. (2008). Industrial Components and Application Guide. Retrieved August 27, 2012 from
www.te.com/aboutus/news/prodnews.asp?id=1560
 Tyco Electronics.(2008) Global Quality Management System. Retrieved on August 27, 2012 from
www.te.com/aboutus/quality/pdf/102-1