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Password Manager
1.
2.
Password Manager: Password
Self-Service Reset and Helpdesk Management
3.
Introducing Password ManagerReduce
helpdesk costs while increasing security with self-service According to the Gartner Group, 20% to 50% of all help desk calls are for password resets The Challenge Password resets are the largest single source of help desk requests. As organizations implement stronger password policies, end-users are forced to remember a greater number of complex and frequently changing passwords. The cost of a single password reset in a medium sized organization is estimated to be between $20 and$50. Organizations are caught between the goals of increased security and controlling user support costs. EmpowerID Solution Password Manager provides a simple, secure, self-service solution that allows end users to reset forgotten passwords and unlock their accounts. It also allows administrators to implement stronger password policies while reducing the help desk workload. Organizations no longer have to choose between security and reduced helpdesk costs. 3 Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com
4.
A user forgets
his or her password The user tries various combinations of old passwords and is locked out Eventually the user gives up and calls the helpdesk If possible, the helpdesk responds immediately but usually there is a backlog of requests to the helpdesk issues a “ticket” Common ratio for large companies – 1 helpdesk admin/6000 users! In the meantime, the user cannot access resources they need to perform their job – e.g. email, file shares, printers, etc... Eventually the helpdesk will close the ticket after resetting the user’s password – finally enabling them to work productively I Forgot My Password! Typical Process Before Password Manager 4 Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com
5.
Password ManagerSelf-Service Reset
and Account Unlock 5 Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com
6.
7.
8.
Only solution able
to FORCE users to enroll forpassword reset self-service
9.
Only password reset
solution built on the Windows Workflow Foundation
10.
One Time Password
and multi-factor identification supported
11.
Detects password changes
at Domain Controller and synchronizes changes
12.
Helpdesk assisted password
reset and unlock
13.
User interfaces for
SharePoint, Windows XP, Windows Vista/7, and the web
14.
Role-based security and
assignment of user password and reset self-service policies7 Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com
15.
Windows Workflow FoundationPassword
Self-Service Reset as a Flexible & Visual Business Process Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com 8
16.
User Experience: Service
Catalog Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com 9