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Test Drive the Arts NI  Reaching the New, the Old… … and the downright Bold! Alice Lewis Audience Development Manager
What is Test Drive the Arts?
Targets  3000 unique visitors to the website  1000 new attenders within first 6 months 20 arts organisations participating 10% of Test Drivers progress to ticket purchase Secure Media Partner Significant positive Media Coverage
Our approach  Online mechanism Get input from arts organisations Work with partners Centralise as much as possible  Monitor supply & demand
The website
The website
The website
Application Form
PR & Marketing Campaign
Media Partner
Media Partner
Our approach
 
 
 
Kiosks
The Response
Response – 4 months in 5870 unique visitors to the website  611 applications = 1249 tickets (122 unsuccessful applications)   27 arts organisations (over 35 signed up) ? % of Test Drivers progress to ticket purchase Positive Media Interest & Coverage
Applications by Week
How did they find out about Test Drive?
Traffic Source 37% - Direct 20% - Google 9% - Moneysavingexpert 6.5% Facebook 3% Kiosk pages  24.5% Others
Sixty Second Survey
Did they attend?
Did they enjoy their experience?
Do they want to go back again?
Did they find the application process easy?
Did they tell friends and family?
What did they say?
This was a great opportunity to try something we wouldn't usually do. We hadn't been to a classical music concert in a very long time but now we're keen to go back more often as it was very enjoyable. Having only been to the Linen Hall Library once before I was completely unaware of the events that regularly happen there. “ I had meant to go to see the Ulster Orchestra for years but never quite got around to it. I had a fantastic evening, loved every minute of it and will be booking to go again very soon.” “ This was a great opportunity to attend something which I would not have previously considered but would definitely in the future.”
“ Without Test Drive I would never have known that Elmwood Hall existed.  I'm glad that I was directed to the website and followed the easy instructions to apply. I thoroughly enjoyed the night and have been given the opportunity to experience a part of Belfast culture that I had not previously explored. The site increased my awareness in the Belfast Arts scene  and I look forward to expanding my experience in the near future!.”  “ Great experience. It gives an opportunity to attend events that you wouldn't normally and probably will do from now on!.”  “ I would highly recommend this for people who, for one reason or another, haven't visited an arts venue for a while. It has certainly re-ignited my interest and I look forward to future productions.”
I used to be a fairly regular theatre goer, but illness precluded me from attending, I was really glad that I went on Saturday night, a brilliant performance that kept me enthralled!! I did not notice the time passing. It made me realise what I have been missing all these years!! GO,GO and thrice GO!!.”  Really enjoyed it and the two children I brought with me had never been to the theatre before and they had a great time and want to go again!! It is quite a few years since we were out in the evening in Belfast and we thoroughly enjoyed ourselves and would certainly go again.
Who are the Test Drivers?
Gender
Age Range
Hard to Reach?  Areas of Deprivation 14% of participants drawn from Top 100 Areas of Multiple Deprivation (7% in a comparable analysis) Mosaic Types Students and Singles +7% on comparable dataset Housing Exec Tenants +5% on comparable dataset
Benchmarking 21 27 Arts Orgs 1296 1249 Tickets 231  (417 bookings) (725 registered) 611 Applications Never Seen Live After 9 months Test Drive the Arts NI After 4 months
Challenges  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Successes  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Alice Lewis Audience Development Manager www.audiencesni.com www.testdrivethe arts ni.org

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Test Drive the Arts NI – Reaching the New, the Old and the Downright Bold!

  • 1. Test Drive the Arts NI Reaching the New, the Old… … and the downright Bold! Alice Lewis Audience Development Manager
  • 2. What is Test Drive the Arts?
  • 3. Targets 3000 unique visitors to the website 1000 new attenders within first 6 months 20 arts organisations participating 10% of Test Drivers progress to ticket purchase Secure Media Partner Significant positive Media Coverage
  • 4. Our approach Online mechanism Get input from arts organisations Work with partners Centralise as much as possible Monitor supply & demand
  • 9. PR & Marketing Campaign
  • 13.  
  • 14.  
  • 15.  
  • 18. Response – 4 months in 5870 unique visitors to the website 611 applications = 1249 tickets (122 unsuccessful applications) 27 arts organisations (over 35 signed up) ? % of Test Drivers progress to ticket purchase Positive Media Interest & Coverage
  • 20. How did they find out about Test Drive?
  • 21. Traffic Source 37% - Direct 20% - Google 9% - Moneysavingexpert 6.5% Facebook 3% Kiosk pages 24.5% Others
  • 24. Did they enjoy their experience?
  • 25. Do they want to go back again?
  • 26. Did they find the application process easy?
  • 27. Did they tell friends and family?
  • 29. This was a great opportunity to try something we wouldn't usually do. We hadn't been to a classical music concert in a very long time but now we're keen to go back more often as it was very enjoyable. Having only been to the Linen Hall Library once before I was completely unaware of the events that regularly happen there. “ I had meant to go to see the Ulster Orchestra for years but never quite got around to it. I had a fantastic evening, loved every minute of it and will be booking to go again very soon.” “ This was a great opportunity to attend something which I would not have previously considered but would definitely in the future.”
  • 30. “ Without Test Drive I would never have known that Elmwood Hall existed. I'm glad that I was directed to the website and followed the easy instructions to apply. I thoroughly enjoyed the night and have been given the opportunity to experience a part of Belfast culture that I had not previously explored. The site increased my awareness in the Belfast Arts scene and I look forward to expanding my experience in the near future!.” “ Great experience. It gives an opportunity to attend events that you wouldn't normally and probably will do from now on!.” “ I would highly recommend this for people who, for one reason or another, haven't visited an arts venue for a while. It has certainly re-ignited my interest and I look forward to future productions.”
  • 31. I used to be a fairly regular theatre goer, but illness precluded me from attending, I was really glad that I went on Saturday night, a brilliant performance that kept me enthralled!! I did not notice the time passing. It made me realise what I have been missing all these years!! GO,GO and thrice GO!!.” Really enjoyed it and the two children I brought with me had never been to the theatre before and they had a great time and want to go again!! It is quite a few years since we were out in the evening in Belfast and we thoroughly enjoyed ourselves and would certainly go again.
  • 32. Who are the Test Drivers?
  • 35. Hard to Reach? Areas of Deprivation 14% of participants drawn from Top 100 Areas of Multiple Deprivation (7% in a comparable analysis) Mosaic Types Students and Singles +7% on comparable dataset Housing Exec Tenants +5% on comparable dataset
  • 36. Benchmarking 21 27 Arts Orgs 1296 1249 Tickets 231 (417 bookings) (725 registered) 611 Applications Never Seen Live After 9 months Test Drive the Arts NI After 4 months
  • 37.
  • 38.
  • 39. Alice Lewis Audience Development Manager www.audiencesni.com www.testdrivethe arts ni.org

Notas do Editor

  1. What is Test Drive? Pilot Project in 2007 What we learned – demand exceeds supply, no shows, receptions a bit weird Looked at Oz models – learned that we needed to centralise Moved online for variety of reasons – benefits to user, benefits to arts orgs
  2. We held seminars – created QA, built suggestions into web brief, repeated as necessary Partners – CNI, KDS, Sunday Life Centralise the collection of data for monitoring and analysis, event data, reduce admin at venue end Pulse demand and monitor supply This is a campaign for the arts in NI Used funders to get people on board
  3. Simple Navigation Terms & Conditions Search Function Back End functionality – venues able to log in, data feed from CNI
  4. We had the luxury of a PR agency. Media Partern
  5. Media Partner – Sunday Life
  6. Media Partner – Sunday Life
  7. To counter any access issues, partnered with KDS.
  8. We had the luxury of a PR agency. Media Partern
  9. We had the luxury of a PR agency. Media Partern
  10. We had the luxury of a PR agency. Media Partern
  11. We had the luxury of a PR agency. Media Partern
  12. We had the luxury of a PR agency. Media Partern
  13. We had the luxury of a PR agency. Media Partern
  14. We had the luxury of a PR agency. Media Partern
  15. 66% female, 34% from comparable analysis
  16. Difficult to say with accuracy, but tending towards a lower age range than average.
  17. I’m not allowed to get too excited about these figures, as my Research Officer keeps me in check! Anecdotally we have had comments about cost which indicates that there is a level of price sensitivity. Test Drive however is not about reaching socially excluded. ‘ We have to conclude, therefore, that whilst Test Drive the Arts is effective at influencing those who are open to persuasion , it is not particularly effective at penetrating the markets normally targeted by outreach work.’ MHM TD:NW 1999 Intenders – actually ‘Open to Persuasion’- In short Test Drive is persuasive (an offer you can’t refuse)
  18. Martin from Moneysaving expert
  19. Most importantly new audiences, New, old and downright bold Interesting data – lack of awareness of venue, of pricing. Last word should go to the people who have come through Test Drive – 5-9 mins.