The document discusses voice-directed warehouse solutions. It describes how voice solutions work by transmitting assignments to wearable devices that provide voice commands to workers and receive spoken responses. Voice solutions can increase productivity by 15-20% for case picking and up to 50% for piece picking while improving accuracy to over 99%. Major customers report significant results from implementing voice, including improved throughput, accuracy, and productivity.

1. Voice Drives Significant Business Results Presented by Mark Caputo, Territory Representative – South Central Region, Vocollect, Inc.

4. Understanding the Basic User Experience Slot Location Check Digit

6. A Business Case for Voice

9. Some Users of Voice Solutions

10. Voice improves your bottom line. Let’s take a closer look…

11. What at the C-Level and Operational Level is Helping Drive this Overall Business Discussion? GROWING BUSINESS Your business is growing and needs to increase throughput to keep from having to develop or purchase more facilities. How can you get more output from the existing organization and improve existing processes? MARGIN PRESSURE Margin pressure from competitive market forces and increased costs is causing pressures to look for savings throughout the business. Reducing Operating costs is paramount to the business to stay competitive GOVERNMENT REGULATION Faced with changing and expanding regulatory requirements, you need to ensure compliance with ePedigree requirements, maintain tracking of lot/batch/country of origin, comply with FDA Bioterrorism Act requirements (21 CFR 1.327(b)), and more. SCALABILITY You are evaluating processes to keep pace with the growth of your on-line business and find a solution to address the line item order fulfillment business amid a changing mix of product shipments. You also are challenged to manage complexity caused by a proliferation and volume of SKUs. ACCURACY Providing more “perfect orders” is a top objective in enhancing customer service. To achieve this, you need to offer solutions for improving shipment accuracy and timeliness of delivery. TRACEABILITY You are being asked to support the Produce Traceability Initiative (PTI) to ensure complete produce traceability and support GS1 standards. VALUE FROM IT You want to get more output from your existing IT infrastructure — without putting day-to-day operations at risk. You are looking for a way to get more value from your existing ERP/WMS implementation or home-grown data system. CUSTOMER SERVICE Your business continues to look for ways to provide competitive differentiators and customer service offerings. How could you use technology to offer advantages, such as a later order shipment window to help win new business?

13. Voice-Enabling Your Warehouse

14. Potential Business Applications for Voice

15. What do Companies say about Voice?

16. Voice of Success Pep Boys “ We expected productivity improvements of 12% and we achieved them. But when we saw our accuracy rates increase over those we were attaining with RF scanning, we were very surprised. Our accuracy fill rate is averaging 99.63%. Considering we move more than 75 million items a year, a 0.5+ % increase in accuracy is significant.” VP of Distribution

17. Voice of Success Agenda Topic: Vocollect Overview Fox Racing “ Based on our initial success in using Voice in our picking operation, we have now applied it to the tasks of replenishment, put-away and cycle-counting. We’re excited about the potential to find even more ways to leverage our investment to drive bottom-line results and gain competitive advantage.” Director of Distribution

18. Voice of Success The Harvard Drug Group “ We achieved 100% payback on voice almost immediately. Since we operate under mandated Pedigree laws, we wouldn’t have been able to get our products out within the required two-hour ordering time; previously, we struggled to validate our lots in the required timeframes.” Senior VP IT/CIO

19. Voice of Success Burris Logistics “ We saw an 11.9% productivity increase almost immediately. We now have “zero wait time” for our selectors. It’s always been problematic for equipment to work in our freezer environment. This is not an issue with voice.” CIO

20. Voice of Success Agenda Topic: Vocollect Overview Perishable Distributors of Iowa “ Voice from Vocollect has helped us achieve productivity improvements of over 45 percent, 99.995 percent accuracy, a significantly safer work environment due to the hands-free/eyes-free aspect of voice, reduced training time and a one-year return on investment. But we couldn’t achieve these results if our workforce didn’t embrace the voice system in the first place, and that’s why speech recognition technology quality is an important factor to consider,” SR VP of Warehousing

22. Voice Compared to other methods

24. Voice Compared to RF Scanning Elapsed Time Voice RF Scanning Voice Advantage Accuracy Less errors- 2–4 less errors per 1,000 Productivity Increased throughout - 15 - 25+% gains Training 50% reduction in end user training