Syntel’s brings you a vast array of Voice solutions for the Hospitality industry with HMS integration, Display signage, Projectors, Video Conferencing solutions for Board Rooms, Walkie-talkies for large premises/hotel cars and much more covering all aspects of communications a hospitality company requires today. Our solutions help in enhancing the staff efficiency through features such as: • Real-time guest information can be fetched by telephone attendants helping them deliver personalized services. • All faxes, e-mails and voice messages in one in-box accessible from anywhere • Instant access to services and guest information through PMS Syntel’s biggest strength lies with having built in applications like Auto Attendant, Call budgeting and billings, Check-in/Check-out, Customized Dial tone message, music on hold, alarms, temporary check-out facility and many more. Plus interoperability with other popular business applications and third-party hospitality application vendors in: guest room phones, property management, catering, environmental controls, premise-security systems, data security, on-property Wi-Fi, mobility applications and more.

1. Catering to Hospitality

2. About Syntel
•
Syntel is the telecom division of Arvind Limited, a flagship company of the INR 50 billion Lalbhai Group
•
Its telecom operations commenced in the year 1989 as a CDOT licensee and in the nascent years the company
made a major mark in establishing itself as one of the largest manufacturers of Digital RAXs for Department of
Telecommunication
•
Existing portfolio includes Business Communication Solutions including IP Voice Communication Servers & Soft
Switches for Enterprises plus a complete range of ISDN / Digital & Analog based EPABX Solutions for Corporates &
SMEs.
•
Syntel can be accessed through a base of over 300 direct and indirect channel partners spread all across India
•
Backing up Syntel's pan India market presence is a team of +100 professionals fully experienced and technically
equipped to offer cutting edge solutions to give your business a sharper edge.
•
With an installed base of nearly 3.25 million users, Syntel has carved out a leadership position in the enterprise
communication space with a 24% market share
•
Syntel is the preferred vendor with all leading Telcos for their full portfolio of Voice & Data Solutions

3. Syntel Reach
A widespread network across the country with…
•
HO at Pune
•
Pan India branch Offices @ +12 Metros & Mini-Metros
including….
•
Mumbai
•
Hyderabad
•
Delhi
•
Chennai
•
Kolkata
•
Jaipur
•
Bangalore
•
Kochi….etc
•
+100 distributors
•
+250 dealers/resellers
•
+50 Direct Sales Resources & +10 Key Account
Managers
•
+10 Technical Resources to support the frontline &
partners

4. Why choose Syntel?
1
Syntel has +20 years of Enterprise Communication experience to its credit. While offering the entire spectrum of
Wireline & Wireless backbone & tools that the hospitality industry will need, you can take comfort in Syntel’s track
record of having installed more than 3 million telephone lines
2
Syntel offers communication backbone with the expandability, scalability & a high obsolescence resistance
index with state-of-the art internal communication solutions that are paced with evolving Guest expectations
3
Syntel promises to strike the best balance between CAPEX, OPEX, flexibility, longevity of investment, robust
ROIs and industry best uptime SLAs
4
Syntel offers to its customers best in industry intelligent call routing, automated reception and customized
greetings for a world class reception
4
Syntel offers communication solutions that make a significant difference to its customer’s business, the emphasis
being on designing products & services with a superior return on investment!”

5. About NEOS
•
Auto
Attendant
The NEOS is a new age IP ready EPABX
Hotel Features
that makes technology work for you in
Voice
Guidance
more ways than you can imagine.
•
The core strength of the product lies in
even a layman getting enabled by the
Least Cost
Routing
Auto Fax
Detection
system to exploit all the benefits that are
unique to NEOS alone!
•
This is enhanced further with a true digital
10,000 SMDR
CLI
experience inbuilt into the basic system at
no extra cost, something no other PBX in
the market can truly claim to deliver today!
Billing &
Budgeting
PRI
GSM
VoIP / SIP

6. Hospitality Apps
Enhancing the Guest Experience
•
Guest Check in
•
Dial Tone Message
•
Room Call Budgeting
•
Music on Hold
•
Private Line for Special Guest
•
Wake-up Alarms
•
Room to Room Calling
•
Executive Ring for VIPs
•
Room to Room Call Barring
•
Differential Call Charges
•
Single Digit Access
•
Room Bill Entry
•
Temporary Checkout
•
Hotel Name Imprinting
•
Guest Checkout

7. Guest Check-in
The front desk office is enabled to check in a guest into the hotel via the EPABX extension / operator console.
Based on the same, the following applications get enabled for the room extension:
1
Allocating the guest name to the
designated extension
2
3
Group Assignment in event of
multiple guests checks in
Budget Allocation for calling
rights to room extension
4
Defining Class of Service for the
room extension

8. Room Call Budgeting
1
2
3
Room phone calling is a revenue source for hotels but
at time of group checkins or corporate tie ups, call
budgeting may be required to restrict the guests
calling to ensure budget compliance.
Budget may vary for different guests
based on room type or any other
criterion specified by the hotel
Call budgets can be set as per hotel
norms or as desired by the guest
can be allocated during
check in & can be enhanced by the
operator as & when required
Budget

9. Private Line for Special Guests
Option of reserving a private line for the special guests, who need
their independent connectivity; bypassing the reception.
An ideal option for guests housed for long business stays or for those
hosting important business events and needing privacy.

10. Room to Room Calling….
Group
Global
Facilitates the guests in a group
Facilitates room to room calling amongst
occupying
to
all rooms while enjoying the hotel
communicate on their own without
features including single digit access
operators assistance
codes
multiple
rooms

11. Room to Room Call Barring
•
Internal calls between guest rooms can be blocked
•
Emergency calls remain active even with call barring
•
Internal Calling Facility for Guest Groups remains unaffected

12. Single Digit Access
Enables room phones to access important service numbers such
as reception, room service, house keeping, etc by dialling just a single
digit (0 to 9)
2
Reception
4
House
Keeping
6
Restaurant
8
Travel Desk

13. Temporary Checkout
This feature enables the temporary disabling of the room phone when the guest goes out; extremely useful in
avoiding misuse by either hotel staff / any other person/s.
1
Temporary check out can be activated by the operator in
the event of guests going out
2
Room dialling facility gets locked temporarily
3
Dialling facilities can be reactivated once guests comes
back
4
Bill is not generated during this event

14. Dial Tone Message
“Welcome to The ABC Hotels,
Jingles
Messages
Please Dial the desired
Number
”
Room phones can have pre recorded message/s, Jingles, Advertisement, etc
playing in place of the Dial Tone. An ideal tool to be utilized for internal
upselling & promotional campaigns for residing guests.
Advertisements

15. Music on Hold
for Internal & External Callers
•
Hotels can choose to play music of their own
choice by programming the same in the system
•
Hotel’s advertisement jingles too can be recorded
in the system, thus ensuring that the company
branding happens while the callers are put on hold

16. Wake-up Alarms
•
Good Morning’ or ‘Wake-up Alarms’ with
pre-set
messages
greeting
&
announcing the time
•
Option to set alarm from Guest Room and
Front desk
•
Alarm Snooze function supported

17. Executive Ring for VIPs
• Option of unique ring tone (cadence) for VIP
guest room phones
• Unique ring helps operators identify between
VIP & Non VIP call even without looking at the
CLI call source

18. Differential Call Charges
Apart from the room tariffs, even the call charges can be different
based on the type of room allocated. E.g. Call charges for an
Executive Suite can be Rs.5/minute while that for a deluxe Room
can be Rs.1/min

19. Room Bill Entry
Guests may use chargeable services like
food, laundry, spa, etc. Charges of all these
services along with room tariff, tax & telephone bill
can be included in a single consolidated bill
outputted via the NEOS.

20. Hotel Name Imprinting
1
Name of the hotel gets printed on final
bill to be presented to the customer
2
The hotel name can be of max. 40
characters
3
The
hotel’s
impression
gets
enhanced as its name on the final bill
gives
a
professional
touch
and
eliminated the need of a separate billing
system.

21. Guest Checkout
X
•
When guest is checked out, system deactivates the class
of services assigned to the room extension
•
This automatically cancels calling budget, alarms, etc
•
The bill gets generated with call details and other charges
•
The call records of customers remains undeleted in
the system call buffer for reprinting (for security reasons)
even after check out

22. HMS/PMS Integration
The NEOS is integratable with IDS HMS/PMS Software for enhanced hospitality administration. That
apart, it supports its own cost effective HMS option that can enable smaller setups with the ‘must have’s’
of the application.
Proprietary HMS
3rd Party App

23. Operational Enablers
The NEOS equips a Hotel with more apps to enable & equip productive backend operations
and superior call management with…
•
Auto Attendant
•
Mini-CRM
•
Room Number Extension Mapping
•
Least Cost Routing
•
Calling Activity Reports
….and so much more!!!

24. Auto Attendant
1
Automates the caller reception by playing professional
customized greeting messages
2
3
Simultaneously 8 calls can be received before being
transferred to the operator
Option to record 8 different messages to be allocated
to different phone lines for a multi specialty hotel.
4
Different greeting messages possible for different time
zone to add a professional feel and further enhance
the hotel image

25. Customer Relationship Management
1
Automatic computer screen popups, with contact details, on an
incoming call…
2
Customer details including name, number, address, etc
3
Incoming Call Alerts with a list of the conversation remarks for last 5
calls
4
Facility to insert remarks against each incoming & outgoing call
logged
5
Call logging with date & time stamps of all incoming and outgoing
calls
6
Print Reports & Much More…
Syntel Responz

26. Room Phone Extension Mapping
•
Flexible numbering up to 4 digits for the hotel to
define the extensions as per Room & Floor
Numbers
Ext 242
•
Simultaneously, 2/3 digit extension numbering
options for the back end staff
•
Single digit access for critical services as specified
earlier

27. Least Cost Routing
Landline to Landline
Landline to Mobile
Mobile to Mobile
Uses the best route to
make a call based on the
CUG, etc
calling
providers
rates
or
of
trunk
service
lines
interfaced, to ensure minimum
cost of operation

28. Calling Activity Reports
•
Call reports can be generated room wise & with Guest Names
•
Separate reports can be generated for backend operational staff
•
The Call reports provide details of:
•
All Outgoing calls with date & time
•
Missed & Received Calls
•
Total units of calls with cost
•
Other events as per customer specification

29. …& the ‘much more’ list

30. Customized for
Hospitality