Social Media and Asset Management -
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Getting the foundations right in local government t
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Social Media and Asset Management -
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- 5. www.ge.com
- 11. Where? What?
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- 17. • Community Fully Engaged and Participating • Use any of tools to contact council and they expect service: • Facebook, Twitter, Mobile Apps (council specific apps, neatstreets, Snapsendsolve), email, sms etc • Is this the next generation of field capture software ??
- 21. • – – – • • 1990 2010 20302000 2020
- 22. • • • Something is not working We fix it! Something is Broken We replace it! Something has a value That’s accountants business! GIS? A set of plan draws and a drafting section
- 23. • • When will it fail? What will it cost to replace? Lets not tell the accountants! Will we have the money to replace it? What is it’s current condition? When is the optimum time to replace it? What is it’s true current value? Ability to predict cap ex for 25 years + The only systematic asset records we have are our maps If we put them in a GIS we can capture and manage data GIS allowed us to manage current condition and value
- 28. • 28 Local Government The Public. The private Sector. Other Government We are now all wired together WEB 2.0
- 29. • 29 Yarra Valley Water The Public. The private Sector. Victoria State Government What does this mean in practice WEB 2.0 ADDRESS DATABASE ASSET DATABASE Property Search CADASTRE
- 30. • • • • • 30 Local Government The PublicUtility A Future Asset Example – Planned Road Works WORKS DATABASE WORKS PLANNING CADASTRE WORKS DATABASE WORKS PLANNING WEB 2.0 SEE ROAD CLOSURES
- 32. Work Requests Customer Requests Tasks (Jobs) WORK REQUEST DATABASE JOBS DATABASE CUSTOMER REQUEST DATABASE Proactive Inspections INSPECTIONS DATABASE Planned Maintenance Condition Assessment Physical Financials VALUATIONS DATABASE Asset Design ACAD SPATIAL ?? Capital Works WORKS MANAGEMENT PHYSICAL ASSET REGISTER GIS System DIGITAL MAP (GIS) Customer Requests CUSTOMER REQUEST DATABASE Financial System Financial Asset Register Field Tablets i.e. iPad (Live Asset management Functions) Phone i.e. iPhone Android (Live Asset management) TENDER WEB 2.0
- 34. • • • 34 What does the Fifth generation look like ? Our organisation The Private Sector. The Public. Other Government /Utilities WEB 2.0 + DATABASE Core Asset Functions X,Y GIS Analysis & Workflow Core Asset Functions DATABASE X,Y DATABASE X,Y DATABASE X,Y GIS Analysis & Workflow DATABASE X,Y SOCIAL MEDIA
- 36. Work RequestsCustomer Requests Tasks (Jobs) WORK REQUEST DATABASE JOBS DATABASE CUSTOMER REQUEST DATABASE Proactive Inspections INSPECTIONS DATABASE Planned Maintenance Asset Planning Request refusals Hierarchy based Listening SupportingTalking Collaborating /energising WEB 2.0 +
- 37. 37 Council The Public.Victoria State Government What does this mean in practice WEB 2.0 FACEBOOK DATABASE Live 1 in 100 year Flood Event PUBLIC WARNING USING FACEBOOK (DURING THE EVENT accessible by phone)
- 38. • • • • 38 Our organisation The Private Sector. The Public. Other Government /Utilities How will they tell us what to do? WEB 2.0 + DATABASE Core Asset Functions X,Y GIS Analysis & Workflow Core Asset Functions DATABASE X,Y DATABASE X,Y DATABASE X,Y GIS Analysis & Workflow DATABASE X,Y SOCIAL MEDIA
- 39. Brimbank 2011 Mature Asset Functions ASSET DATABASE X,Y Mature CRM Functions CUSTOMER DATABASE Mature GIS Functions GIS DATABASE X,Y Official Public Website Twitter Faceboo k Neat Streets Snap Send Solve ??? Blogs Forums ??? THE FOREIGN WORLD OF SOCIAL MEDIA • • • • • •
- 40. Mature Asset Functions Mature GIS Functions ASSET DATABASE X,Y Mature CRM Functions CUSTOMER DATABASE DATA STORE Single Source of Truth One Data Entry Point Asset Data Property Data GIS DATABASE X,Y Official Public Website Twitter Faceboo k Neat Streets Snap Send Solve ??? Blogs Forums ??? THE FOREIGN WORLD OF SOCIAL MEDIA Open and Accessible SQL and SQL Spatial Data Environment One source of Truth – no data entered twice. No User Impact
- 41. Mature Asset Functions Mature GIS Functions ASSET DATABASE X,Y Mature CRM Functions CUSTOMER DATABASE DATA STORE Single Source of Truth - Open Data Standards Asset Data Social Media Interactions Customer Data Property Data GIS DATABASE X,Y WEB 2.0 + Official Public Website Other Public & Private sector including Mapping Agencies i.e. EMERGENCY SERVICES Public & Private Sector Information Services Can publish our OGC compliant maps (of faults) back to social media devices
- 42. AGGREGATING SOCIAL MEDIA FOR INCLUSION INTO CORPORATE SYSTEMS Twitter Facebook Neat Streets Snap Send Solve ??? iPhone App Forums ??? Listen to and Catch the Social Media Data – In the Cloud Understand the issues capturing asset information from the public on an iPhone. • – – • – • – – –
- 43. WEB 2.0 + Mature Asset Functions Mature GIS Functions ASSET DATABASE X,Y Mature CRM Functions CUSTOMER DATABASE DATA STORE Single Source of Truth - Open Data Standards Asset Data Social Media Interactions Customer Data Property Data GIS DATABASE X,Y Official Public Website AGGREGATING SOCIAL MEDIA FOR INCLUSION INTO CORPORATE SYSTEMS Twitter Facebook Neat Streets Snap Send Solve ??? iPhone App Forums ??? Unstructured Structured The two databases are synchronised every 30 seconds. Single Integration Point
- 44. WEB 2.0 + Mature Asset Functions Mature GIS Functions Mature CRM Functions DATA STORE Official Public Website AGGREGATING SOCIAL MEDIA FOR INCLUSION INTO CORPORATE SYSTEMS Twitter Facebook iPhone App The data is in the building within 30 seconds. SOCIAL MEDIA Capture • XY, Photo • Description • CRM fault category • Sender details From • iPhone App • Twitter • Facebook • Allow a manual check & approval process • Use XY and the fault category to pickup the Asset_ID. • Restructure to data to the required format for the CRM The asset has the fault details and photo attached in the Corporate Systems. The twitter message is processed as a normal job