1. Coaching Skills for Executive
Managers
Dr. Susan R. Meyer, MCC (IAC), BCC, President,
International Association of Coaching
Aileen Gibb, MCC (IAC), President, Inspired Futures
Krishna Kumar, Founder, IntradConsult, BCC
Natalie Tucker Miller, MCC (IAC), Lead Certifier, founder
Ageless-Sages

2. Why coach managers to use
coaching skills?
Managers need a ―fast-acting anti-venom to the
business-as-usual mode of high task/low
relationship, self-serving agendas, directing and
telling, anonymous feedback, holding people
accountable, excessive use of jargon, and
mandating initiatives that cause people to weep
on too many fine days.‖
Susan Scott, Fierce Leadership

3. Why teach managers the IAC
Masteries™ as a framework?
Coaching is as much of a mindset as it
is a process and related set of skills.
The IAC Masteries provide a framework
for both developing a coaching mindset
and a powerful toolkit to develop
productive workplace relationships.

4. The IAC Coaching Masteries
™

6. 1.Establishing and maintaining
a relationship of trust
Collaborative vs. Cooperative
Only 51% of employees have trust and
confidence in senior management.
Only 36% of employees believe their
leaders act with honesty and integrity.
Stephen M. R. Covey, The Speed of Trust

7. 2. Perceiving and affirming the client’s
potential
Expand vs. stretch
To create a high-performance team, we must replace typical management activities
like supervising, checking, monitoring and controlling with new behaviors like
coaching and communicating.
Ray Smith CEO, Bell-Atlantic
A coach acts as a guide by challenging and supporting people in achieving their
personal and organizational performance objectives. This coaching process
becomes the foundation for creating the true ―high performance, feedback rich‖
culture that is supported by feedback flowing in a full 360° fashion – down to direct
reports, across to peers, and up to one’s supervisor.
Thomas G. Crane

8. 3.Engaged listening
Being aware of vs. preempting
Enzo, from The Art of Racing in the Rain. –
"Here's why I will be a good person. Because I listen. I
cannot speak, so I listen very well. I never interrupt, I
never deflect the course of the conversation with a
comment of my own. People, if you pay attention,
change the direction of one another's conversations
constantly. It's like having a passenger in your car who
suddenly grabs the steering wheel and turns you down a
side street."

9. 4. Processing in the present
Attuned vs. alert
You cannot truly listen to anyone
and do anything else at the same
time. - M. Scott Peck

10. 5.Expressing
Communication for rather than
communication to
The basic building block of good
communications is the feeling that every
human being is unique and of value.
— Unknown
A typewriter is a means of transcribing
thought, not expressing it.
Marshall McLuhan

11. 6. Clarifying
Simplicity vs. complexity
When the subject is strong, simplicity is the
only way to treat it. –
Jacob Lawrence
Some problems are so complex that you
have to be highly intelligent and well-
informed just to be undecided about them. -
Laurence J. Peter

12. 7.Helping the client set and
keep clear intentions
Transform vs. Change
The conventional definition of
management is getting work done through
people, but real management is
developing people through work.
Agha Hasan Abedi

13. 8. Inviting possibilityCreative
vs. prescriptive
The reasonable man adapts himself
to the world; the unreasonable one
persists in trying to adapt the world to
himself. Therefore all progress
depends on the unreasonable man.
George Bernard Shaw

14. 9.Helping the client create and use
supportive systems and structures
Supportive structures vs. constraining process
A lot of us have jobs where we need to give people
structure but that is different from
controlling. Keith Miller
Just remember, there's a right way and a wrong
way to do everything and the wrong way is to keep
trying to make everybody else do it the right
way. M*A*S*H, Colonel Potter

15. Thank You
To get more information about the
Masteries, subscribe to the IAC Voice or
join the IAC, go to:
www.certifiedcoach.org