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The “How-To’s” of Social Media for Recruiting
                                  September 17, 2009


  LinkedIn Confidential – Do Not Distribute
Agenda
        g

                                                          Steve Barham
1.   Social Networking T d
     S i lN t     ki Today                                Sr. Enterprise Account Executive
                                                          San Francisco Bay Area | Internet

2.   Using Social Media for                               Public Profile:
                                                          http://www.linkedin.com/in/barham
     Talent A
     T l t Acquisition
                i iti                                     Connections: 375          Recommendations: 7
                                                          Groups: 21                Applications: 5
3.   Top Ten Ways to Use                                  Email: sbarham@linkedin.com
     LinkedIn (free) for Recruiting
              (    )              g                       Phone: 650 810 2838
                                                                 650-810-2838

4.   Q&A




                              LinkedIn Confidential – Do Not Distribute
LinkedIn Confidential – Do Not Distribute
LinkedIn -
         The largest g
                g    global p
                            professional network

Network Membership & Reach                                                     Latin America
                                                              Europe                 3%
                                                               24%
   Over 47 million professionals
       ~2 million members join
       per month
       ~1 new sign-up per second
                sign up                         Asia
                                                8%
   200 countries
   English, Spanish, French and              Africa
                                              2%
   German versions
   150 industries represented                Middle East
                                                 1%
   Over 1,100 corporate clients
                                                  Oceania
                                                    2%
                                                                 Other              North America
                                                                  0%                     60%




                                                                                     *As of January, 2009
                                   LinkedIn Confidential – Do Not Distribute
Raise your hand if
                         if…

•   You have a Facebook account
•   You post an update to Facebook at least once per week

•   You have a LinkedIn profile
•   You have 50+ LinkedIn connections

•   You h
    Y have a T itt account
               Twitter         t
•   You read Tweets at least once per week
•   You post a Tweet at least once per week

•   Your company currently has a formal policy on employees use of
    social media in or related to the workplace?
•   Your compan
    Yo r company is considering creating one?


                            LinkedIn Confidential – Do Not Distribute
Social Networking
                        Today…




LinkedIn Confidential – Do Not Distribute
Social Network’s Personality Profile
       Network s             Profile…

            Friday & Saturday nights
                 y          y g




                       Weekends




                 Monday - Friday



                      24 x 7 x 365




               LinkedIn Confidential – Do Not Distribute
Quantcast Demographics –
Facebook




            LinkedIn Confidential – Do Not Distribute
Quantcast Demographics –
Twitter




            LinkedIn Confidential – Do Not Distribute
Quantcast Demographics –
LinkedIn




            LinkedIn Confidential – Do Not Distribute
Twitter:
          A Real Time “Stream of Consciousness
                       Stream Consciousness”
Building a brand is via tweets is possible
         @ pp
         @Zappos
         @VirginAmerica
         @CremeBrurleeCart

But may lead to career ending Injuries?
                career-ending
         Keyinfluencer
         Cisco Fatty

"Cisco just offered me a job! Now I have to
    weigh the utility of a fatty paycheck against
    the daily commute to San Jose and hating
    the work.”

“Who is the hiring manager. I’m sure they would
   love to know that you will hate the work. We
   here at Cisco are versed in the web.”



                                  LinkedIn Confidential – Do Not Distribute
“World’s Most Engaged Brands” Fall Into Four
Engagement Profiles (Charlene Li Altimeter Group)
                              Li,




            Altimeter Group / Wetpaint Study - July 2009 www.engagementdb.com
                    LinkedIn Confidential – Do Not Distribute
“World’s Most Engaged Brands” - Results
                g g

          1.
          1 Starbucks
          2. Dell
          3. eBay
          4. Google
          4 G       l
          5. Microsoft
          6. Thomson Reuters
          7. Nike
          8. Amazon
          9. SAP
          10. Intel




         Altimeter Group / Wetpaint Study - July 2009 www.engagementdb.com
                 LinkedIn Confidential – Do Not Distribute
Industry Engagement on Social Networks




          Altimeter Group / Wetpaint Study - July 2009 www.engagementdb.com
                  LinkedIn Confidential – Do Not Distribute
Social Media Engagement Correlates to
Financial Performance
          Performance…




          Altimeter Group / Wetpaint Study - July 2009 www.engagementdb.com
                  LinkedIn Confidential – Do Not Distribute
LinkedIn Network Data –
                        Phoenix




LinkedIn Confidential – Do Not Distribute
LinkedIn Members residing in Phoenix –
           By Employees
                     5,000
1.
1    Intel           4,500
                     4 500
2.   ASU             4,000
3.   Honeywell
                     3,500
4.
4    Apollo Group
                     3,000
5.   Amex
                     2,500
6.   Wells Fargo
7.
7    US Air          2,000
                     2 000

8.   Banner Health   1,500
9.   B of A          1,000

                      500

                        0




                             LinkedIn Confidential – Do Not Distribute
LinkedIn Members residing in Phoenix –
            By Industry

                           25,000
1.
1     Real Estate
2.    IT / IS
3.    Financial Services   20,000

4.
4     Computer Software
5.    Construction         15,000

6.    Healthcare
7.
7     Education Mgmt       10,000
                           10 000
8.    Marketing & Adv
9.    Health & Wellness     5,000
10.
10    Banking
                                   0




                            LinkedIn Confidential – Do Not Distribute
LinkedIn Members residing in Phoenix –
            By University
                      40,000
1.
1     ASU
                      35,000
2.    U. of Phoenix
3.    U of A          30,000
4.
4     W.P.
      W P Carey
                      25,000
5.    NAU
6.    Mesa CC         20,000
7.
7     BYU
                      15,000
8.    Glendale CC
9.    Thunderbird     10,000

10.
10    ASU - West
                       5,000

                          0




                               LinkedIn Confidential – Do Not Distribute
LinkedIn Members residing in Phoenix –
          By Degree / Certification

1.
1    MBA (4%)
2.   PhD (0.8%)
3.   JD (0.8%)
4.
4    CPA (0 5%)
          (0.5%)
5.   MD (0.6%)
6.   CFA (0.04%)
7.
7    PHR (0 1%)
          (0.1%)
8.   SPHR (0.07%)




                       LinkedIn Confidential – Do Not Distribute
Current Trends
                        in Talent Acquisition




LinkedIn Confidential – Do Not Distribute
Evolution of Online Recruiting
Circa 1995: Growth of the Internet. Companies create websites and begin listing
employment opportunities online

                        Circa 2000: Job Posting Sites Grow. Monster.com and
                        HotJobs advertise during the SuperBowl

                                                                              Circa 2005: Online Networking
                                                                              gains traction. MySpace,
                                                                              Facebook, LinkedIn become
                                                                              destinations

                  Circa 2009: Passive recruiting in Web 2.0 becomes the new standard
               Two-Thirds
               Two Thirds of all Web users visit social networks at least once per month
                                                                                   month.


1995                       2000                                                2005                       2008




                                  LinkedIn Confidential – Do Not Distribute
Top 5 Recruiting Industry Plans for 2009

#1 - Improve Direct Sourcing, Social Network Connections and SEM
        “We need to greatly increase our focus on Social Networking.”
         We                                              Networking.
        “Developing a dedicated internal sourcing function.”
        “More movement towards utilizing social networks.”

#2 - Reduce Agency, Job Board and Print
             g   y
        “ Looking at moving away from [Job Board] postings.”
        “Bringing Executive Search in-house” or “Restrict use of third party agencies.”
        “No more print- highest cost, fewest hires.”

#3 - I
     Increase Referrals
              R f    l
        “Develop a micro employee referral strategy.”
        “Develop new avenues that strengthen referrals from employees, alumni and more.”

#4 - T k and Train
     Track d T i
        “Track quality of hire to build quality of source.”

#5 - Improve Company Career-site Pages
        “Increasingly important…but arguably not a first source.”

                                                                          CareerXroads – Source of Hire Study (Feb ’09)

                                         LinkedIn Confidential – Do Not Distribute
Recruiting Today
      or… The
      or “The War Against Non-Talent
                          Non Talent”
•   Over 40,000 job boards online1
•   Large companies receive over 25k resumes/week2
•   1,200 to 1,300 resumes per job posted3
•   28% resume misrepresentation4
                i         t ti
•   Recruiting teams are asked to do more with less:
              Fewer resources
              Less budget
              More job applicants



                                                        SOURCES:
                                                        1. International Association of Employment Websites
                                                                                          p y
                                                        2. iLogos Research (a division of Taleo)
                                                        3. PeopleBonus founder Jason Krumweide
                                                        4. Christian & Timbers

                           LinkedIn Confidential – Do Not Distribute
How do you build relationships with passive talent?


                                  Sources used to build relationships




       37%                 37%
                                              24%                         23%
                                                                                               11%
                                                                                                             2%

  Connecting on 
  C      i            Manually 
                      M     ll      Company CRM 
                                    C        CRM                   Online groups
                                                                   O li                    Connecting on 
                                                                                           C      i         Twitter
                                                                                                            T i
    LinkedIn     gathering contact      tool                                                 Facebook
                    information


Q16. How do you build relationships with passive talent?
Q                                                      ?




                                               LinkedIn Confidential – Do Not Distribute
Utilizing social networks seen as the most
              essential recruiting trend
                                 g


               Most essential and long-lasting trends in recruiting

            68%
                                          52%
                                                                                     34%     31%




  Utilizing social and               Upgrading                      Reducing spend on Boosting referral
      professional                  employment                        staffing firms     programs
        networks                      branding
Q30.
Q30 What do you consider to be the 3 most essential and long lasting trends in recruiting?
                                                        long-lasting




                                              LinkedIn Confidential – Do Not Distribute
Changing the Talent
Acquisition Playing Field
826 Friends
    Friends…




               LinkedIn Confidential – Do Not Distribute
I need a team of
              of…


         •         International Finance Experts

             •        That know Merger Arbitrage

                  •       10+ years experience

                      •    Speak Cantonese

     •           Hit the ground running on Monday




                           LinkedIn Confidential – Do Not Distribute
HBS Survey of LinkedIn corporate clients -
               Source of Hire

After less than 1 year using                                                  Source of Hires Overall
Recruiter, 10% of hi
R      it         f hires were
already sourced via LinkedIn

Q:   In the last year, how many candidates
     did you hire at each level from each of
     the following tools?




Harvard Business School - Field Study 2009




                                        LinkedIn Confidential – Do Not Distribute
HBS Survey of LinkedIn corporate clients -
         Net Positive Response by Source
                         p      y

Only LinkedIn Recruiter and Employee Referrals received a
net positive response
  t    iti
                           Net Positive Response* by Source




                             “Net Positive Response” = People who are really happy with source (+7) – people who
                             are neutral or negative (+1, 2, 3, 4)
                        LinkedIn Confidential – Do Not Distribute
Top 10 LinkedIn Tips for
Recruiters
Top 10 LinkedIn Tips for Recruiters




#1 C t and
   Create d
   Administer your
   Employee and
   Corporate Alumni
   Group
Top 10 LinkedIn Tips for Recruiters




#2 I
   Improve your
   Company Profile
   page
Top 10 LinkedIn Tips for Recruiters




#3 J i relevant
   Join l       t
   industry and
   recruiting groups
Top 10 LinkedIn Tips for Recruiters




#4 U S
   Use Savedd
   Searches
Top 10 LinkedIn Tips for Recruiters




#5 U R f
   Use Reference
   Search functionality
Top 10 LinkedIn Tips for Recruiters




#6 B d
   Broadcast Job
            tJ b
   Openings via your
   Status bar
Top 10 LinkedIn Tips for Recruiters




#7 A k & Answer
   Ask A
   Questions
Top 10 LinkedIn Tips for Recruiters




#8 C t Polls
   Create P ll
Top 10 LinkedIn Tips for Recruiters




#9 U Li k dI
   Use LinkedIn
   Applications
Top 10 LinkedIn Tips for Recruiters




#10 C t Events
    Create E t
Future / Predictions




LinkedIn Confidential – Do Not Distribute
Social Media Predictions
Jeremy Owyang, Forrester
        “Social networks will become next-generation CRM systems”
        Will become the “intermediary between brands and consumers ”
                         intermediary                    consumers.

Pete Blackshaw, Nielsen Online
        Timeless truths will reemerge – “friendship must be earned, fame is fleeting, excess begets
        backlash, it always pays to listen, and credibility is our most enduring…asset”

Joseph Jaffe, Crayon
        Social Search – “Just when you thought search was saturating or mainstreaming, we think
        there’s going to be explosive new functionality which will make search even more valuable”
                g g           p                       y

Charlene Li, Author of Groundswell
        Exclusivity trumps accessibility. “Having thousands of friends becomes ‘so 2008’ and
        defriending becomes the hot new trend…The movement is rooted in a desire to have
        quality, not quantity…”

Scott Monty, Ford Motor Co.
        The future is about the “human element – the opportunity to build a relationship that isn’t
        necessarily centered around a single t
                  il    t d           d    i l transaction. These will b cumulative events and
                                                         ti   Th       ill be     l ti        t   d
        interactions that will build brand loyalty for the companies that pay attention to them.”


                                      LinkedIn Confidential – Do Not Distribute
Thank you!

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Social Media Recruiting Guide

  • 1. The “How-To’s” of Social Media for Recruiting September 17, 2009 LinkedIn Confidential – Do Not Distribute
  • 2. Agenda g Steve Barham 1. Social Networking T d S i lN t ki Today Sr. Enterprise Account Executive San Francisco Bay Area | Internet 2. Using Social Media for Public Profile: http://www.linkedin.com/in/barham Talent A T l t Acquisition i iti Connections: 375 Recommendations: 7 Groups: 21 Applications: 5 3. Top Ten Ways to Use Email: sbarham@linkedin.com LinkedIn (free) for Recruiting ( ) g Phone: 650 810 2838 650-810-2838 4. Q&A LinkedIn Confidential – Do Not Distribute
  • 3. LinkedIn Confidential – Do Not Distribute
  • 4. LinkedIn - The largest g g global p professional network Network Membership & Reach Latin America Europe 3% 24% Over 47 million professionals ~2 million members join per month ~1 new sign-up per second sign up Asia 8% 200 countries English, Spanish, French and Africa 2% German versions 150 industries represented Middle East 1% Over 1,100 corporate clients Oceania 2% Other North America 0% 60% *As of January, 2009 LinkedIn Confidential – Do Not Distribute
  • 5. Raise your hand if if… • You have a Facebook account • You post an update to Facebook at least once per week • You have a LinkedIn profile • You have 50+ LinkedIn connections • You h Y have a T itt account Twitter t • You read Tweets at least once per week • You post a Tweet at least once per week • Your company currently has a formal policy on employees use of social media in or related to the workplace? • Your compan Yo r company is considering creating one? LinkedIn Confidential – Do Not Distribute
  • 6. Social Networking Today… LinkedIn Confidential – Do Not Distribute
  • 7. Social Network’s Personality Profile Network s Profile… Friday & Saturday nights y y g Weekends Monday - Friday 24 x 7 x 365 LinkedIn Confidential – Do Not Distribute
  • 8. Quantcast Demographics – Facebook LinkedIn Confidential – Do Not Distribute
  • 9. Quantcast Demographics – Twitter LinkedIn Confidential – Do Not Distribute
  • 10. Quantcast Demographics – LinkedIn LinkedIn Confidential – Do Not Distribute
  • 11. Twitter: A Real Time “Stream of Consciousness Stream Consciousness” Building a brand is via tweets is possible @ pp @Zappos @VirginAmerica @CremeBrurleeCart But may lead to career ending Injuries? career-ending Keyinfluencer Cisco Fatty "Cisco just offered me a job! Now I have to weigh the utility of a fatty paycheck against the daily commute to San Jose and hating the work.” “Who is the hiring manager. I’m sure they would love to know that you will hate the work. We here at Cisco are versed in the web.” LinkedIn Confidential – Do Not Distribute
  • 12. “World’s Most Engaged Brands” Fall Into Four Engagement Profiles (Charlene Li Altimeter Group) Li, Altimeter Group / Wetpaint Study - July 2009 www.engagementdb.com LinkedIn Confidential – Do Not Distribute
  • 13. “World’s Most Engaged Brands” - Results g g 1. 1 Starbucks 2. Dell 3. eBay 4. Google 4 G l 5. Microsoft 6. Thomson Reuters 7. Nike 8. Amazon 9. SAP 10. Intel Altimeter Group / Wetpaint Study - July 2009 www.engagementdb.com LinkedIn Confidential – Do Not Distribute
  • 14. Industry Engagement on Social Networks Altimeter Group / Wetpaint Study - July 2009 www.engagementdb.com LinkedIn Confidential – Do Not Distribute
  • 15. Social Media Engagement Correlates to Financial Performance Performance… Altimeter Group / Wetpaint Study - July 2009 www.engagementdb.com LinkedIn Confidential – Do Not Distribute
  • 16. LinkedIn Network Data – Phoenix LinkedIn Confidential – Do Not Distribute
  • 17. LinkedIn Members residing in Phoenix – By Employees 5,000 1. 1 Intel 4,500 4 500 2. ASU 4,000 3. Honeywell 3,500 4. 4 Apollo Group 3,000 5. Amex 2,500 6. Wells Fargo 7. 7 US Air 2,000 2 000 8. Banner Health 1,500 9. B of A 1,000 500 0 LinkedIn Confidential – Do Not Distribute
  • 18. LinkedIn Members residing in Phoenix – By Industry 25,000 1. 1 Real Estate 2. IT / IS 3. Financial Services 20,000 4. 4 Computer Software 5. Construction 15,000 6. Healthcare 7. 7 Education Mgmt 10,000 10 000 8. Marketing & Adv 9. Health & Wellness 5,000 10. 10 Banking 0 LinkedIn Confidential – Do Not Distribute
  • 19. LinkedIn Members residing in Phoenix – By University 40,000 1. 1 ASU 35,000 2. U. of Phoenix 3. U of A 30,000 4. 4 W.P. W P Carey 25,000 5. NAU 6. Mesa CC 20,000 7. 7 BYU 15,000 8. Glendale CC 9. Thunderbird 10,000 10. 10 ASU - West 5,000 0 LinkedIn Confidential – Do Not Distribute
  • 20. LinkedIn Members residing in Phoenix – By Degree / Certification 1. 1 MBA (4%) 2. PhD (0.8%) 3. JD (0.8%) 4. 4 CPA (0 5%) (0.5%) 5. MD (0.6%) 6. CFA (0.04%) 7. 7 PHR (0 1%) (0.1%) 8. SPHR (0.07%) LinkedIn Confidential – Do Not Distribute
  • 21. Current Trends in Talent Acquisition LinkedIn Confidential – Do Not Distribute
  • 22. Evolution of Online Recruiting Circa 1995: Growth of the Internet. Companies create websites and begin listing employment opportunities online Circa 2000: Job Posting Sites Grow. Monster.com and HotJobs advertise during the SuperBowl Circa 2005: Online Networking gains traction. MySpace, Facebook, LinkedIn become destinations Circa 2009: Passive recruiting in Web 2.0 becomes the new standard Two-Thirds Two Thirds of all Web users visit social networks at least once per month month. 1995 2000 2005 2008 LinkedIn Confidential – Do Not Distribute
  • 23. Top 5 Recruiting Industry Plans for 2009 #1 - Improve Direct Sourcing, Social Network Connections and SEM “We need to greatly increase our focus on Social Networking.” We Networking. “Developing a dedicated internal sourcing function.” “More movement towards utilizing social networks.” #2 - Reduce Agency, Job Board and Print g y “ Looking at moving away from [Job Board] postings.” “Bringing Executive Search in-house” or “Restrict use of third party agencies.” “No more print- highest cost, fewest hires.” #3 - I Increase Referrals R f l “Develop a micro employee referral strategy.” “Develop new avenues that strengthen referrals from employees, alumni and more.” #4 - T k and Train Track d T i “Track quality of hire to build quality of source.” #5 - Improve Company Career-site Pages “Increasingly important…but arguably not a first source.” CareerXroads – Source of Hire Study (Feb ’09) LinkedIn Confidential – Do Not Distribute
  • 24. Recruiting Today or… The or “The War Against Non-Talent Non Talent” • Over 40,000 job boards online1 • Large companies receive over 25k resumes/week2 • 1,200 to 1,300 resumes per job posted3 • 28% resume misrepresentation4 i t ti • Recruiting teams are asked to do more with less: Fewer resources Less budget More job applicants SOURCES: 1. International Association of Employment Websites p y 2. iLogos Research (a division of Taleo) 3. PeopleBonus founder Jason Krumweide 4. Christian & Timbers LinkedIn Confidential – Do Not Distribute
  • 25. How do you build relationships with passive talent? Sources used to build relationships 37% 37% 24% 23% 11% 2% Connecting on  C i Manually  M ll Company CRM  C CRM Online groups O li Connecting on  C i Twitter T i LinkedIn gathering contact  tool Facebook information Q16. How do you build relationships with passive talent? Q ? LinkedIn Confidential – Do Not Distribute
  • 26. Utilizing social networks seen as the most essential recruiting trend g Most essential and long-lasting trends in recruiting 68% 52% 34% 31% Utilizing social and Upgrading Reducing spend on Boosting referral professional employment staffing firms programs networks branding Q30. Q30 What do you consider to be the 3 most essential and long lasting trends in recruiting? long-lasting LinkedIn Confidential – Do Not Distribute
  • 28. 826 Friends Friends… LinkedIn Confidential – Do Not Distribute
  • 29. I need a team of of… • International Finance Experts • That know Merger Arbitrage • 10+ years experience • Speak Cantonese • Hit the ground running on Monday LinkedIn Confidential – Do Not Distribute
  • 30. HBS Survey of LinkedIn corporate clients - Source of Hire After less than 1 year using Source of Hires Overall Recruiter, 10% of hi R it f hires were already sourced via LinkedIn Q: In the last year, how many candidates did you hire at each level from each of the following tools? Harvard Business School - Field Study 2009 LinkedIn Confidential – Do Not Distribute
  • 31. HBS Survey of LinkedIn corporate clients - Net Positive Response by Source p y Only LinkedIn Recruiter and Employee Referrals received a net positive response t iti Net Positive Response* by Source “Net Positive Response” = People who are really happy with source (+7) – people who are neutral or negative (+1, 2, 3, 4) LinkedIn Confidential – Do Not Distribute
  • 32. Top 10 LinkedIn Tips for Recruiters
  • 33. Top 10 LinkedIn Tips for Recruiters #1 C t and Create d Administer your Employee and Corporate Alumni Group
  • 34. Top 10 LinkedIn Tips for Recruiters #2 I Improve your Company Profile page
  • 35. Top 10 LinkedIn Tips for Recruiters #3 J i relevant Join l t industry and recruiting groups
  • 36. Top 10 LinkedIn Tips for Recruiters #4 U S Use Savedd Searches
  • 37. Top 10 LinkedIn Tips for Recruiters #5 U R f Use Reference Search functionality
  • 38. Top 10 LinkedIn Tips for Recruiters #6 B d Broadcast Job tJ b Openings via your Status bar
  • 39. Top 10 LinkedIn Tips for Recruiters #7 A k & Answer Ask A Questions
  • 40. Top 10 LinkedIn Tips for Recruiters #8 C t Polls Create P ll
  • 41. Top 10 LinkedIn Tips for Recruiters #9 U Li k dI Use LinkedIn Applications
  • 42. Top 10 LinkedIn Tips for Recruiters #10 C t Events Create E t
  • 43. Future / Predictions LinkedIn Confidential – Do Not Distribute
  • 44. Social Media Predictions Jeremy Owyang, Forrester “Social networks will become next-generation CRM systems” Will become the “intermediary between brands and consumers ” intermediary consumers. Pete Blackshaw, Nielsen Online Timeless truths will reemerge – “friendship must be earned, fame is fleeting, excess begets backlash, it always pays to listen, and credibility is our most enduring…asset” Joseph Jaffe, Crayon Social Search – “Just when you thought search was saturating or mainstreaming, we think there’s going to be explosive new functionality which will make search even more valuable” g g p y Charlene Li, Author of Groundswell Exclusivity trumps accessibility. “Having thousands of friends becomes ‘so 2008’ and defriending becomes the hot new trend…The movement is rooted in a desire to have quality, not quantity…” Scott Monty, Ford Motor Co. The future is about the “human element – the opportunity to build a relationship that isn’t necessarily centered around a single t il t d d i l transaction. These will b cumulative events and ti Th ill be l ti t d interactions that will build brand loyalty for the companies that pay attention to them.” LinkedIn Confidential – Do Not Distribute