This document discusses assertiveness training and provides guidance on assertive behavior. It defines assertiveness as expressing one's thoughts, feelings, and opinions while also respecting the rights of others. Some key points made include: 1. Assertive behavior maintains a balance between passivity and aggression by openly and honestly communicating one's perspective. 2. Examples of assertive behavior include standing up for your rights without denying the rights of others, expressing honest feelings comfortably, and exercising your own rights without undue anxiety. 3. Practicing assertive communication techniques like maintaining eye contact, using "I" statements, and owning your perspective can help effectively resolve problems and build confidence.

1. ASSERTIVENESS TRAINING

5. ASSERTIVE BEHAVIOR - DEFINITION “ Assertive behavior is behavior which enables a person to act in his own best interest without undue anxiety, to express his honest feelings comfortably or to exercise his own rights without denying the rights of others.”

10. COMPARISON Aggressive Angry Yells Stamping Hitting Words hurt Others Mean Assertive Standing tall Looking at people Smiling Asking Saying no Feels good about self Passive Shy Scared Talking low Looking at floor afraid Embarrassed Hunched over Quiet

11. Assertiveness is a response that seeks to maintain an appropriate balance between passivity and aggression.

21. ASSERTIVENESS – THE CYCLE

25. Identification of Assertive, Passive and Aggressive behavior.

27. 1)You leap up, yell abuse at your brother and change the channel back. 2)You say or do nothing. 3)You tell your brother that you are watching a programme that you really want to see and find out how important the other programme is to your brother .

28. Situation #2: A good friend has just gone through an emotionally wrenching breakup and needs some emotional support. You are exhausted from the day's work. The phone rings.

29. 1) Pick up and tell her she really needs to get over it. Even though it hasn't been very long since the breakup, you just don't have the energy to deal with this, and she needs some tough love to snap her out of it. 2) Pick up and talk to her until she feels better, even if it takes hours. 3) Pick up and tell her that you're tired, so you can only talk for about 10 minutes tonight, but want to hear how she's feeling .

30. Situation #3: You have a friend who is consistently 15 to 20 minutes late when meeting you. Eventually, you:

31. 1)Tell them that you value their friendship a lot, but are becoming increasingly frustrated with their lack of timelines. If it doesn't change, you see less of them . 2)Just learn to deal with it by bringing a book to read or talking on your cell phone while you wait. It's not worth the trouble of bringing it up and risking a big conflict. 3) Finally blow up at them one day, and then stop making dates with this friend.

32. Situation #4: You are at the dinner table and someone starts smoking, which offends you.

33. 1) Hey, that smoke is terrible! 2) You suffer the smoke in silence. 3) I would appreciate it if you wouldn't smoke here .

34. Situation #5: Someone at work is making inappropriate jokes at your expense. You:

35. 1)Tell them you don't appreciate the jokes, and start making more neutral jokes yourself to set a different tone. If the jokes don't stop, you may report them to Human Resources . 2) Make inappropriate jokes at their expense. 3) Say nothing. You don't want to make things worse.

36. Situation #1: 1-Aggressive, 2-Passive, 3-Assertive Situation #2: 1-Aggressive, 2-Passive, 3-Assertive Situation #3: 1-Assertive,2-Passive, 3 -Aggressive Situation #4: 1-Aggressive, 2-Passive,3 -Assertive Situation #5: 1-Assertive, 2-Aggressive,3- Passive

37. Example for role play

42. 1. You have a right to stand up for yourself and others. True False 2. Saying something you know will hurt someone's feelings is just being assertive. True False 3. Demanding things and bullying others is another way of being assertive. True False

45. 1. You have a right to stand up for yourself and others. Answer: True. Everyone has a right to stand up for his or her beliefs. That is the definition of being assertive.

46. 2. Saying something you know will hurt someone's feelings is just being assertive. Answer: False. Saying something you know will hurt others is just being mean. It's important to speak up for yourself, but you can do that without hurting those around you. If you know what you are about to say may hurt someone, but you still feel you need to say it, consider phrasing your statement as kindly as possible. For example, say something complimentary or pleasant at the same time, or acknowledge it's a difficult topic and handle it discreetly.

47. 3. Demanding things and bullying others is another way of being assertive. Answer: False. Demanding and bullying is being aggressive, not assertive. You can stand up for your thoughts and beliefs without forcing them on others.

48. 4.Which of the following determines if you are assertive? Answer: Looking attractive, having money, or having people back you up may help some people be assertive, but you don't need these qualities to be assertive. In fact, a true test of assertiveness is if you are willing to take a stand even if you know others might not agree with you or be awed by your looks or money.

49. 5. Which of the following is an example of assertive behavior? Answer: Assertive behavior is speaking one's mind but doing so without talking over others or ignoring others' opinions and feelings.

51. 6. It is better not to take up for yourself so people won't think you are aggressive. Answer: False. You can speak up for yourself and be assertive without being aggressive. Remember, being assertive doesn't mean being impolite. As long as you respect that other people have different feelings and opinions, people will respect you when you speak.

52. 7. Assertive people are usually conceited and overconfident. Answer: False. If someone comes across as conceited or overconfident, it is probably because they are being inconsiderate to others. That is not the same as being assertive. Being assertive is walking the fine line between valuing your own opinion as well as others.

53. 8. Which of the following physical behaviors would indicate to others that you are assertive? Answer: Looking as though you are interested in a conversation and open for discussion is one way to show you are assertive. Avoiding people or intimidating them is a sign that you are too passive or aggressive.