1. Surabhi Calla
Mobile: +61 479087084 Email: Surabhi.calla@gmail.com
 Senior Delivery Analyst with a strong retail experience
 Extensive experience working in Agile development methodologies
 Motivated achiever with demonstrable ability to analyze and recommend enhancements to
business processes and also challenge processes with confidence
 Strong focus and driving skills while working in cross team projects
 Outstanding stakeholder management skills facilitating the right decisions by business to
align to the company’s strategic direction
 Exceptional problem-solver with keen ability to resolve business issues, analyze and define
business process improvements, design and document solutions.
Education
 MS (Information Systems), University of Melbourne, Australia
 Bachelor of Engineering, RCEW, Rajasthan University, India
 Scrum Master Certification from International Scrum Institute
 Summer internship at Deloitte ( IT External Audit)
 Summer Internship at Microsoft Seattle (Test planning Xbox 360 – dashboard)
Career Summary and Selected Accomplishments
 Senior Delivery Analyst, Coles Group, July 2015 to Present:
Project: OneShop POS replacement Project
 Subject Matter expert for NCR self- checkout point of sales system organization wide
 Worked from start to end of a major point of sale replacement project through the fleet. Transition
from Fujitsu to Retalix (NCR) POS software.
 Identifying strategic drivers and market trends
 Track project budgets, scheduling, forecasting and performance
 Requirements prioritization and managing iteration sessions
 Conduct workshops and presentations with steering committee to provide stakeholders with status
reports on the project outcomes
 Liaise with developers and testers to communicate business requirements and specifications
 Confidently close issues and make decisions to remove road blocks quickly to keep project on track
 Business Analyst, Coles Group, Feb 2011 – July 2015:
Project: Automatic Store Layout, Coles Online, Compliance, Tickets and labels, BAU POS
changes
 Ability to document clear and detailed business requirements for developers to interpret
 Design pictorial work flows for business teams to understand any new system changes and impact to
business processes
 Ability to multi-task and work under pressure

2.  Demonstrate strong business knowledge that give stakeholders and team the confidence that the
tasks assigned will be completed as expected
 Positioned myself as the go to person for project managers, vendor and other stakeholders when
something had to be analyzed or completed urgently
 Facilitate business sign-offs and approvals
 Defects triaging and prioritizing
 Analyst Programmer, Syntel, August 2006 – June2009
Project : Target Credit Systems, Target Corporation
 Writing codes for Target business cards system in DB2, JCL, COBOL
 Preparing unit test plans and Unit testing
 UAT testing
 Preparing for production implementation, monitoring & fixing defects
 Creating Requirements Analysis report on behalf of the client. Prepared requirements, business needs
and project objectives, via feedback sessions and client meetings, in collaboration with important
stakeholders
 Stakeholder management - Primary point of contact for the relevant stakeholders
 Conducting technical interviews in recruitment drive
 Scope definition, feasibility study, Project Planning, Designing and Development, Testing and
implementation of the Project
 Creating Work Breakdown Structure and milestone list
 Prioritization of change requests
Other Activities
 Owner of Mishi Impressions (www.mishiimpressions.com.au), a company for personalized kids
products
 Active member of Australian Computer Society- Actively participating in workshops for new
graduates
 Member of Vic ICT for Women organization- Conducting workshops for high school girls to
introduce them to the world of IT so they can consider a career in IT