Body language

SUNIL KUMARSUNIL KUMAR
DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar
webpage: chefsunilkumar.tripod.com

What is Body Language????What is Body Language????
It is the unspoken communication thatIt is the unspoken communication that
goes on in every face-to-face encountergoes on in every face-to-face encounter
between human beings.between human beings.
It is an easier way of expressing feelingIt is an easier way of expressing feeling
than spoken language.than spoken language.

 Body LanguageBody Language
55%55%
 Voice ToneVoice Tone 38%38%
 WordsWords 7%7%
Elements of Communication
Body language
Voice tone
Words

Message CommunicationMessage Communication
70-93%70-93% Through body LanguageThrough body Language
40-55%40-55% Facial ExpressionFacial Expression
20-38%20-38% Words of ConversationWords of Conversation

FunctionsFunctions
While talking we always do not talkWhile talking we always do not talk
continuously but we do convey message withcontinuously but we do convey message with
the help of our body through signals.the help of our body through signals.
It is useful to look different levels while weIt is useful to look different levels while we
communicate.communicate.
o Content LevelContent Level
o Relational LevelRelational Level

Content Level:Content Level:
When we want toWhen we want to
make something clearmake something clear
to the other personto the other person
about a particularabout a particular
subject throughsubject through
commonly understoodcommonly understood
gestures.gestures.
Relational Level:Relational Level:
Gestures in which weGestures in which we
try to relate thetry to relate the
receiver of thereceiver of the
message with themessage with the
meaning of themeaning of the
message.message.

Body Language while DealingBody Language while Dealing
with Guestwith Guest
Tune your Body PostureTune your Body Posture::
Sitting up straight in your chair.Sitting up straight in your chair.
Do not slouch or hang sideways in your chair.Do not slouch or hang sideways in your chair.
Do not sit at the end of the chair reveals yourDo not sit at the end of the chair reveals your
tension & feeling of uncomfortable.tension & feeling of uncomfortable.

HandsHands
Do not fold arms across your body can beDo not fold arms across your body can be
interpreted as a defensive move.interpreted as a defensive move.
Lie your hands loosely on your lap, armrests,Lie your hands loosely on your lap, armrests,
table toptable top
Not to make too many hand movements.Not to make too many hand movements.
Body Language while ………Body Language while ………
(contd.)(contd.)

Look at Guest:Look at Guest:
Pay attention towards the guest.Pay attention towards the guest.
If guest are more than one then look at all the guestsIf guest are more than one then look at all the guests
to an equal extent.to an equal extent.
By looking we are giving them a sign of trust andBy looking we are giving them a sign of trust and
shows that you are listening carefully.shows that you are listening carefully.
Also in control of conversation.Also in control of conversation.
Looking away serves as the dots and commas in ourLooking away serves as the dots and commas in our
spoken sentences.spoken sentences.
Body Language while ………Body Language while ………
(contd.)(contd.)

Accepted ritual of greetingAccepted ritual of greeting
people. The modern form of thispeople. The modern form of this
ancient greeting ritual is theancient greeting ritual is the
interlocking and shaking of theinterlocking and shaking of the
palms.palms.

Attitudes TransmittedAttitudes Transmitted
 DominanceDominance:: Transmitted by turning hand soTransmitted by turning hand so
that palm faces down in the hand shake. Itthat palm faces down in the hand shake. It
reveals that you wish to take control in thereveals that you wish to take control in the
encounter that follows.encounter that follows.
 Submissive:Submissive: The reverse of the dominantThe reverse of the dominant
hand shake is to offer hand with palm facinghand shake is to offer hand with palm facing
upwards. Effective while giving the other personupwards. Effective while giving the other person
control or allow to feel that he is in command ofcontrol or allow to feel that he is in command of
the situation.the situation.

 Palm-down ThrustPalm-down Thrust
 Glove hand ShakeGlove hand Shake
 Dead FishDead Fish
 Knuckle grinderKnuckle grinder
 Stiff-arm ThrustStiff-arm Thrust
 Fingertip GrabFingertip Grab
 Arm PullArm Pull
 Wrist HoldWrist Hold
 Elbow GraspElbow Grasp
 Upper Arm GripUpper Arm Grip
 Shoulder HoldShoulder Hold

 Palm-down Thrust:Palm-down Thrust: It is typical of theIt is typical of the
aggressive, dominant person who alwaysaggressive, dominant person who always
initiates it, and the stiff arm with palminitiates it, and the stiff arm with palm
facing directly downwards forces thefacing directly downwards forces the
receiver into the submissive positionreceiver into the submissive position
because he has to respond with his palmbecause he has to respond with his palm
facing up.facing up.

 Glove Hand Shake:Glove Hand Shake: SometimesSometimes
called politician’s hand shake. The initiatorcalled politician’s hand shake. The initiator
tries to give the receiver the impressiontries to give the receiver the impression
that he is trustworthy and honest. It shouldthat he is trustworthy and honest. It should
only be used with people to whom theonly be used with people to whom the
initiator is well known.initiator is well known.

 Dead Fish:Dead Fish: Few greeting gesturesFew greeting gestures
are as uninviting as the dead fish handare as uninviting as the dead fish hand
shake, particularly when the hand is coldshake, particularly when the hand is cold
or clammy. The soft, placid feel of theor clammy. The soft, placid feel of the
dead fish makes it universally unpopulardead fish makes it universally unpopular
and relates it to weak character.and relates it to weak character.

 Knuckle grinderKnuckle grinder :: is the trade mark of theis the trade mark of the
aggressiveness.aggressiveness.
 Stiff-arm Thrust:Stiff-arm Thrust: Like palm-down thrust,Like palm-down thrust,
it tends to be used by aggressive types. Mainit tends to be used by aggressive types. Main
purpose is to keep you at a distance and out ofpurpose is to keep you at a distance and out of
the initiator’s intimate zone to protect theirthe initiator’s intimate zone to protect their
personal territory.personal territory.

 Fingertip Grab:Fingertip Grab: Users grabs theUsers grabs the
other person’s fingers. The main aim is toother person’s fingers. The main aim is to
keep the receiver at a comfortable spatialkeep the receiver at a comfortable spatial
distance.distance.

 Arm-Pull:Arm-Pull: Pulling the receiver into thePulling the receiver into the
initiator’s territory. Can be because of twoinitiator’s territory. Can be because of two
reasons:-reasons:-
– Initiator becomes insecure who feelsInitiator becomes insecure who feels
safe only within his own personal space.safe only within his own personal space.
– Initiator is from a culture that has aInitiator is from a culture that has a
small intimate zone & he is behavingsmall intimate zone & he is behaving
normally.normally.

 Wrist Hold:Wrist Hold: It is acceptable onlyIt is acceptable only
between close friends or relatives.between close friends or relatives.
Initiators left hand penetrates theInitiators left hand penetrates the
receiver’s intimate zone. Left hand isreceiver’s intimate zone. Left hand is
moved up the receiver’s right arm. It ismoved up the receiver’s right arm. It is
used to communicate extra feeling/careused to communicate extra feeling/care
that the initiator wishes to transmit to thethat the initiator wishes to transmit to the
receiver.receiver.

 Elbow Grasp:Elbow Grasp: It transmit more feeling thanIt transmit more feeling than
the wrist hold.the wrist hold.
 Upper Arm Grip:Upper Arm Grip: Enters the receiver’sEnters the receiver’s
close intimate zone and may involve actual bodyclose intimate zone and may involve actual body
contact. Should be used only between peoplecontact. Should be used only between people
who experience a close emotional bond.who experience a close emotional bond.

 Shoulder hold:Shoulder hold: It transmits moreIt transmits more
feeling than the upper arm grip. Unless thefeeling than the upper arm grip. Unless the
extra feeling is mutual, the receiver willextra feeling is mutual, the receiver will
become suspicious & mistrust.become suspicious & mistrust.

Positive Body LanguagePositive Body Language
Smile with your eyesSmile with your eyes
Trustworthy Hand shakeTrustworthy Hand shake
Appropriate body and foot pointingAppropriate body and foot pointing
Modulate your voiceModulate your voice
Business gazeBusiness gaze
Keep to the business zoneKeep to the business zone
Right posture when seatedRight posture when seated
Right style of walkingRight style of walking

Smile with your eyesSmile with your eyes :: Firstly smile withFirstly smile with
eyes rather than the whole face. Smilingeyes rather than the whole face. Smiling
indicates friendly, open attitude while tight-indicates friendly, open attitude while tight-
lipped conveys nervous or unreceptivelipped conveys nervous or unreceptive
feeling.feeling.
Maintain eye contact:Maintain eye contact: Direct eye contactDirect eye contact
is a compliment to most people and buildsis a compliment to most people and builds
trust. Be aware of customs of people, maytrust. Be aware of customs of people, may
be a sign of disrespect also.be a sign of disrespect also.

Trustworthy Hand shake:Trustworthy Hand shake: KeepKeep
shaking arm outstretched at right posture.shaking arm outstretched at right posture.
Palm facing left. The clasp should be ofPalm facing left. The clasp should be of
medium pressure. Do not be in a hurry tomedium pressure. Do not be in a hurry to
let go the hand.let go the hand.
Body posture:Body posture: Upright or erect bodyUpright or erect body
posture should not go downhill or slouch.posture should not go downhill or slouch.

Appropriate body and foot pointing:Appropriate body and foot pointing:
Lean forward, chin up but not too far. FeetLean forward, chin up but not too far. Feet
pointing towards the guest.pointing towards the guest.
Modulate your voice:Modulate your voice: Vary tone of voice, tryVary tone of voice, try
to make it as rich as possible.to make it as rich as possible.
Business gaze:Business gaze: It helps in creating seriousIt helps in creating serious
atmosphere and the other person senses thatatmosphere and the other person senses that
you mean business. Provided it should not dropyou mean business. Provided it should not drop
below the level.below the level.

Keep to the business zone:Keep to the business zone: The outerThe outer
wall around 2 meters in diameter markswall around 2 meters in diameter marks
the outer limit of the business zone wherethe outer limit of the business zone where
people feel comfortable.people feel comfortable.
Personal Zone: Distance of 30cm - 1.25mPersonal Zone: Distance of 30cm - 1.25m
Right style of walking:Right style of walking: Be upright andBe upright and
relaxedrelaxed
– With silent voice inside ‘I know this place’With silent voice inside ‘I know this place’
rather than ‘Irather than ‘I own this place’..own this place’..

EuropeEurope
Middle east and ArabMiddle east and Arab
AfricaAfrica
AustraliaAustralia
IndiaIndia
ChinaChina
Central and South AmericaCentral and South America
North AmericaNorth America

EuropeEurope
– Britain:Britain: Handshake is the formal greetingHandshake is the formal greeting
– France:France: Handshake are quick, single,Handshake are quick, single,
frequent up-and-down pumps.frequent up-and-down pumps.
 When greeting French touch cheeks and kiss air.When greeting French touch cheeks and kiss air.
– Germany:Germany: Handshake perhaps with just oneHandshake perhaps with just one
pump.pump.
– Italy:Italy: Lingering handshake, acquaintancesLingering handshake, acquaintances
kiss cheeks.kiss cheeks.
– Russia:Russia: Direct eye contact and a good firmDirect eye contact and a good firm
handshake, male friends often hughandshake, male friends often hug
enthusiatically.enthusiatically.

Middle east and Arab:Middle east and Arab: Salaam (EssalamSalaam (Essalam
ealaikum means ‘peace be with you’)ealaikum means ‘peace be with you’)
Africa:Africa: emphasis is placed on handshakeemphasis is placed on handshake
Australia:Australia: Firm and friendly handshakeFirm and friendly handshake
with proper eye contact.with proper eye contact.

India:India: Namaste (collapsed hands areNamaste (collapsed hands are
being held chest high by a slight bow)being held chest high by a slight bow)

Japan:Japan: Bowing is the course of traditionalBowing is the course of traditional
greeting. The western handshake with agreeting. The western handshake with a
lighter grip plus a slight nod.lighter grip plus a slight nod.
 China:China: Bow or nod but now these days theBow or nod but now these days the
western handshake is becoming common.western handshake is becoming common.

Central & South America:Central & South America: Shaking hand.Shaking hand.
North America:North America:
– Canada: Firm handshake with direct eyeCanada: Firm handshake with direct eye
contact.contact.
– U.S.A.: Firm handshake with confident eyeU.S.A.: Firm handshake with confident eye
contact.contact.

Body language

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Viewers also liked

Viewers also liked (12)

Similar to Body language

Similar to Body language (19)

More from Dr. Sunil Kumar

More from Dr. Sunil Kumar (20)

Recently uploaded

Recently uploaded (20)

Body language