Recover faster, locally and without compromise Through a powerful collaboration between SunGard Availability Services, IPC and the London Stock Exchange, no one else offers you more, speed, location choice and flexibility when it comes to recovering your trading floor. The collaboration offers customers the market leading IPC dealing system in terms of physical and soft turret systems; a unique Telephony Recovery capability that seamlessly redirects your private and STX lines to your choice of Workplace Recovery centres, or to wherever you need them. And a network of resilient data centres seamlessly connected to our Workplace Recovery Centres containing centralised, standardised and localised recovery systems. This enables SunGard to push your data and telephony to wherever it’s needed; faster than any other provider.

1. AVAILABILITy SERVICES Recover faster…
...and to any
WORKPLACE RECOVERy: DEALING location
Benefits at a glance Recover faster, locally and
Complete SunGard Availability Services
without compromise
location flexibility Through a powerful collaboration between
Mitigate wide area, data centre and SunGard Availability Services, IPC and the
workplace disruptions London Stock Exchange, no one else offers
you more, speed, location choice and
Convenient, interchangeable office and flexibility when it comes to recovering
recovery environments your trading floor.
Fast, seamless redirection of private wires
The collaboration offers customers the
and STX lines
market leading IPC dealing system in
Familiar IPC technology terms of physical and soft turret systems; a
Most cost-effective, proven method of unique Telephony Recovery capability that
dealing recovery. seamlessly redirects your private and STX
lines to your choice of Workplace Recovery
What would you do without your Centres, or to wherever you need them.
trading floor? And a network of resilient data centres
seamlessly connected to our Workplace
No matter how mission critical your business
Recovery Centres containing centralised,
operations are, few are as critical as your
standardised and localised recovery systems.
dealing or trading room environment. So
This enables SunGard to push your data and
what do you do when something happens
telephony to wherever it’s needed; faster
to interrupt the flow of normal operations?
than any other provider.
Something that could stop you doing
business and result in lost custom, revenues
Recover to any SunGard Workplace
or reputation – such as loss of critical
market data, your private lines, systems or
Recovery Centre
applications. What can you do to ensure We can recover your dealing function to any
the availability of your front and back-office SunGard Workplace Recovery Centre(s) and
functions and secure their connection to the beyond our estate using a combination of IPC
business that depends upon them? physical and soft turrets. This enables your
business to pursue near and far, sustainable
tive Produc t of
recovery strategies for your staff ensuring
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your recovery matches the level of disruption and
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minimises the inconvenience to your staff: i.e.
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recover close to your office for minor events
WI and further afield for the wide area disruptions.
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2. WORKPLACE RECOVERy: DEALING
Recover faster...and to any location
Complete office and data centre
interoperability
Meaning that should you be denied access
to your workplace, you can recover your
staff to your preferred SunGard site, whilst
staying connected to your production data.
And the same is true if your data centre
goes down; you can remain in your offices
and simply link to your recovered data in our
resilient data centres. If both your workplace
and data centre become unavailable, we can
recover both into our facilities.
Rollback to another location
Our market leading investments in dealing
infrastructure provides every shared recovery
position with dual TFT monitors and the
latest PCs, refreshed at regular intervals
and of uniform high specification across all
recovery centres; providing the benefit of a
single PC build that can be used across all
sites in the event that you require ‘rollback’
to an alternative facility, due to a wide area
disruption.
Our detailed pre-profiling technique means
all dealing positions are fully configured
to our customers’ precise requirements,
enabling an immediate resumption of
business upon invocation. So when it comes
One stop shop and financial
to rollback we don’t need to completely
re-engineer the solution ‘on the hoof’
market presence
consuming hours of valuable trading time. SunGard provides everything you need
We just make a final adjustment to suit the to fully recover the dealing environment;
current situation and point your data and our discreet dealing recovery suites are
telephony to wherever it’s needed. And located in key geographical financial
we can do all this without disrupting other markets – london, Paris, Brussels, Tokyo
customers in the process of recovering their and New york. And not only do we provide
private branch exchange (PBX). the facilities, but also expert support with
extensive, real-world experience to guide
you through recovery. All from a single point
of contact to get things happening whilst
recovering your business.
Scale and capability to deal with
the largest of incidents
SunGard provides in excess of 350 and 400
shared and dedicated dealing positions
respectively in the UK; part of an end-user
capacity of over 13,800 recovery seats.

3. Services to suit your business
continuity/risk budget
Our dealing services can be delivered on a
dedicated, syndicated or shared basis to
best meet the needs of your specific trading
requirements. All options are tailored to
the needs of your organisation. And we
recognise that your dealing room does not
exist in isolation. In addition to providing
extensive front- and back-office recovery
facilities, we can assist you with every
aspect of helping ensure your business’s
Information Availability needs – planning,
testing and implementation – whatever
your technology platforms, company size or
country of operation.
Full dealing infrastructure service
For fledgling and start up dealing firms who
want to remain agile and lean without the
burden and cost of an in house IT dealing
function; SunGard in collaboration with IPC
can offer a full dealing infrastructure service.
So you can expect near enterprise level
dealing systems at more reasonable cost and
based on a predictable OPEX based model.
The most experience and 100%
All front-office dealing positions have back- recovery success
office support provision; either within the As the pioneer of recovery dealing systems,
same recovery suite or through alternative we have provided support to our customers
discreet recovery suites – within the same in all of the high profile incidents that
centre – designed specifically to serve the made news headlines – and a lot more that
requirements of back-office personnel. didn’t. Many resulted in simultaneous and
multiple invocations of our Dealing Room
Quality modern, secure offices Recovery service – and all were handled
Each recovery suite is highly secure, with unblemished 100% success. As such,
benefiting from SunGard’s UK wide, SunGard Availability Services is confident
standardised security system, featuring that we have the experience and expertise
logical controls, access controls and CCTV to help you devise an effective Information
systems which are centrally managed and Availability strategy for your dealing and
easy to tailor for customers specific needs trading room operations.
and additional requirements.
All the suites feature quality modern office
facilities with high specification PCs; IPC
dealer turrets and voice systems; access to
the most up to date market data networks
from Reuters and Bloomberg, as well as
SWIFT services and other essential third
party financial services.

4. WORKPLACE RECOVERy:
DEALING
Recover faster...and to any location
Why SunGard
DEAlING Room RECovERy 100% recovery success track record
SPECIFICATIoNS Fastest and most flexible recovery service
Cost-effective – dedicated, syndicated
Trader position and shared options available
IPC IQ Mini Max Turret Timely – recovery can start when you call;
not when you arrive on site
IPC Alliance dealing switch
Available – 24/7 invocation support
Two handsets
Experience – the pioneer of Dealing
Open line broadcast microphone
Room Recovery services
Four dynamically assignable speakers
Standardised – common technology,
Voice recording facility standards and procedures across
NICE digital voice recording all recovery centres
Private voice recoding playback facility Scalable – discreet recovery suites of
multiple sizes to accommodate multiple
Front-office – 3 channels providing
business units and organisation sizes
2 handsets and microphone with speakers.
Productive – wide range of suite
Back-office specifications to accommodate front
and back-office personnel
All external voice links can be recorded
Networked – economical, high-speed
Replay station provided per suite
dual, diverse and separate 1Gb bandwidth
Voice recorder per suite to ensure dedicated to Information Availability
replay confidentiality interconnecting all facilities
Market Data & Dealing Systems Continuous renewal programme – brings
Reuters Dealing 3000 / Xtra you the most up-to-date technology
Bloomberg Expertise – dedicated team of dealing
room specialists to assist in recovering
Global Topic financial services
Quality office environment Global – additional facilities in Mainland
High specification dealing room furnishings Europe, Asia and North America.
Time stamps and multi-zone
international clocks
Printers, photocopier and fax machines
Stationery packs and storage
Kitchens and rest areas.
United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane West,
Bracknell, Berkshire RG12 7BW 0800 143 413 infoavail@sungard.com www.sungard.co.uk
© 2010 SunGard Availability Services
SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the
US and other countries. All other trade names are trademarks or registered trademarks of their respective holders.
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