Incident Manager Beyond being a virtual EOC, Incident Manager is built around best practices that are primarily focused on three areas, each of which account for the most important considerations you’ll have during an emergency: The safety of your people The status of your critical processes The ultimate goal of getting your organisation back up and running. To achieve these universal goals, Incident Manager® is driven by ‘Boards’, a series of screens that display specific information and unfolding events that can be escalated to other Boards for action or flagged to gain attention.

1. AVAILABILITY SERVICES Real recovery
INCIDENT MANAGER® in real time
POWERED BY WEBEOC®
Benefits at a glance Incident Manager®
Easy management of information in Beyond being a virtual EOC, Incident Manager®
electronic format is built around best practices that are primarily
focused on three areas, each of which account
The ability to escalate vital issues
for the most important considerations you’ll
(i.e. recovery of critical processes,
have during an emergency:
tasks, employees, etc) so proper
attention is distributed effectively The safety of your people
Remote, online access to track The status of your critical processes
recovery efforts The ultimate goal of getting your
organisation back up and running.
A reduction in the number of people
who need to be physically present To achieve these universal goals, Incident
throughout the incident Manager® is driven by ‘Boards’, a series of
screens that display specific information and
A decrease in the overhead cost of
unfolding events that can be escalated to other
equipment and supplies. Boards for action or flagged to gain attention.
An incident can be as quick and sudden
as an earthquake, as localised as a water More than 25 Boards come as standard, and
main break, as lengthy as a pandemic, or as users have the option to customise and add
constant as the threat of terrorism. more. With standard Boards, your options
will include:
They all have one thing in common – they can
be managed with an effective Emergency Organising your contact and
Operations Centre (EOC), the nerve centre location information
for information that arrives by way of phone, Real time tracking the progress
e-mail, news reports and other services of recovery efforts
that provide important data to guide
recovery efforts. Tracking expenses incurred during
the emergency
In order for an EOC to effectively manage this
Knowing and tracking employee count,
influx of information and present it so that it’s
location, and safety
both accessible and usable, a random meeting
room filled with grease boards and phones Managing information to be released
won’t work. to the media and employees.
nui t y M ana
Conti g
ess o f t wa re o f t h e m e
s in i n g S
The ideal method used today for
eY n
Bu lan n ea t
P r
2010
coordinating a response to an emergency is a
virtual EOC-like Incident Manager® delivered
by SunGard® and powered by WebEOC®.
2010
SH
O RT L I S T E D

2. INCIDENT MANAGER®
POWERED BY WEBEOC®
Real recovery in real time
Here’s what else you can expect:
The Alternate Locations Board Unparalleled Support – SunGard
provides critical details such
software support goes well beyond being
as being Red Cross approved,
handicapped accessible, pet available for questions or planning advice
friendly, etc. 24/7 – they also act as advocates for our
customers, relaying enhancement requests
to our project managers and developers.
Product training – No one knows our
products better than our team of trainers
with their extensive knowledge, insight
and methodology. SunGard provides free
Gaining a visual
training for an unlimited number of your
With MapTac™, Incident Manager® provides a personnel within the UK and US, or online
visual display of any situation by enabling you through our Web site delivered by our
to publish items such as maps, digital photos experienced team of instructors.
or floor plans that are instantly accessible from
Meaningful consultation – We are recognised
any Web browser. They can then be animated
leaders in continuity planning consulting,
with markers and labels from a palette of
having completed countless engagements
icons, representing details like accident
across many industries, ensuring the vital
scenes, locations of responding units, or
elements that make continuity initiatives
recommended transportation routes.
effective are at your service.
Lessons learned User events – Our International User
Group, Regional User Group, and our
The importance of testing to verify that plans Technical Advisory Groups create a
are realistic and complete is crucial. Because collaborative environment for sharing
of this, some of the most important work done ideas with fellow SunGard software users
in Incident Manager® is performed long after in your area. Feedback received during
any disruption is over. With the WebEOC® these events supports enhancements and
Simulator, plan exercises can be archived the development of new offerings.
and played back, displaying events during a
recovery process in chronological order.
Why SunGard? SunGard’s Continuity Management Solution
Over 30 years ago, SunGard Availability Services Incident Manager ® Powered by WebEOC® can be,
had the foresight to found, and since then grow, purchased standalone or as part of SunGard’s Continuity
the disaster recovery industry. Today it is no Management Solution, a comprehensive software offering
longer sufficient to just protect the data behind that helps your company manage the entire lifecycle of its
a given process. To maintain a competitive BCM programme.
advantage, organisations must keep people and
This flexible solution can be customised to fit your
information continuously connected.
organisation’s specific needs. Building on the strength and
As part of its comprehensive portfolio of functionality of the core platform, independent modules
Information Availability solutions, SunGard can be added over time as the BCM requirements of your
Availability Services offers a fully-integrated, company expand or change.
enterprise-class Business Continuity
Management (BCM) Software suite, as well as
individual software products to support BC
planning, testing and notification.
United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane West,
Bracknell, Berkshire RG12 7BW 0800 143 413 infoavail@sungard.com www.sungard.co.uk
© 2010 SunGard Availability Services
SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the
US and other countries. All other trade names are trademarks or registered trademarks of their respective holders.
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