1. Six Helpful Question of Communication Sumali Parikh B K School of Management P G Diploma in International Business (Evening)
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Notas do Editor
Eg: Plants communicate their need to be taken care of and watered immediately through visible changes in the color of the leaves, and the falling of leaves and flowers. Eg: An infant will cry if he / she is hungry.
Clarity of thought : Eg: Patient to Doctor - “I want a painkiller” The poor doctor would never come to know whether the patient has a headache or is suffering from shoulder pain or injury in any other part of the body. This is how effective communication is important in personal life. Patient forgot to make his point clear leading to confusion. Assert respectfully : Eg: If you are taking some lectures on How to Dress Professionally and you yourself is not properly dressed then the lecture is of no use. Be aware of the communication process: Eg: If somebody’s family member has passed away, even if the person is old and sick for a longer period of time. You cannot say that it is good that he passed way.
Time Eg You boss has just had a very hard core discussion about the decreasing sales. You cannot go and ask for a promotion. Even though your sales bar is rising.
Eg: How the CEOs with little direct contact with their bottom level employees continue to exert influence?
Aristotle’s model of communication Eg: The politician must understand the needs of the people in his constituency like the need of a shopping mall, better transport system, safety of girls etc and then design his speech. His speech should address all the above issues and focus on providing the solutions to their problems to expect maximum votes from them. His tone and pitch should also be loud and clear enough for the people to hear and understand the speech properly. Here speaker is the center of the communication Profession of the person really matters * Doctor – Prognosis * Lawyer – Judgment * Scientist – Outcome * Teacher – Result
Berlo’s model of communication takes the emotional aspects of the communication How does one know what the other person is speaking ? - Through Hearing . How does one know whether the pasta he has ordered is made in white sauce or not ? -Through Tasting . How does one know that there is a diversion ahead or it’s a no parking zone? - Through Seeing . How will an individual come to know that the food is fresh or stale ? How do we find out the fragrance of a perfume ? – Through Smelling How will you find out whether the milk is hot or not ? - Through Touching .