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Resume of Team Coach - Sujata Chavan
1. Resume
Ms.Sujata R Chavan
B/208, Tapovan JyotCHS,
Pathanwadi Road,
Malad (East).
Mumbai – 400097.
Mobile – 9920201240.
PROFESSIONAL PROFILE
A hard working,adaptable andarticulate TeamCoachwitharound six monthsexperience inthisrole,
carryingout supervisingandassisting,andanoverall interestinthe wellbeingof staff. Withan
enthusiasmtogainan understandingof anybusiness,happytostudyandwork inaccordance withwork-
plans.
Seekingachallengingrole,wheremyexistingskillsandqualificationswill addvalue fromthe outset,
whilstIcontinue tofurtherdevelopmyskillsandknowledgeinthisfield.
PROFESSIONAL EXPEREINCE
A) Team Coach in CoxandkingsTravel agency forJetEscapesProcess(Duration:- September2011
till date)
JOB RESPONSIBILITY
o Internal operation andguestrelatedduties
Responsible forthe contributiontothe smoothrunningof a business,leadingateamin a positive
manner
Feedingbackinformationtostaff viauseful andproductive staff meetings
The pointof contact forany issuesconcerningthe teamandresolvingassoonaspossible
Positivelymotivatingstaff
Making decisionsonvariouschallengingissuesthatarise ona dailybasis
Helpingthe variousteamsregardingseatsavailability,creatingandholdingblocks(PNR)and
ticketingthe same onsystem
Coordinatingwithoperationteamforticketingrelated details,alsotakinginboundcall incase
requireddue tohighcall volume,lessstaff,etc.
CoordinatingwithJetairwaysairlinesstaff forconfirmationof pnrsandotherdetails.
o Accounting relatedduties
PreparingdailyandmonthlybookingreportinMS Excel.
Assistingthe accountsteamof Jetand Coxandkingsformaintainingdataanddiscrepanciesinfiles
CheckingUBNSsheetandupdatingthe final reportstoJetand Coxandkingsaccountsteam
accordingly.
2. B) CustomerService Professional for TransContinental e- Service PVT LTD forJet airways
International reservationprocess (Duration:- August2009 to April 2011) and Domestic
reservationProcess.(Duration: - March 2007 to April 2008)
JOB RESPONSIBILITY
Fresh-bookings,tele check-in,re-bookings,cancellationsforexistingbookings,seat-reservations
on SABREfor customerswishingtotravel on JetAirwaysPVTLTD.
C) CustomerService Professional for SercoBPOfor KingfisherAirlinesreservationProcess
(Duration:- Jul 2008 to August 2009)
JOB RESPONSIBILITY
Fresh-bookings, telecheck-in,re-bookings,cancellationsforexistingbookings, seat-reservationson
SABRE forcustomerswishingtotravel on KingfisherAirlines.
ACADEMIC QUALIFICATIONS
March 2005 T.Y.B.COM,B.E.S College,Mumbai. SecondClass
March 2002 H.S.C,SNDT College,Mumbai SecondClass
March 2000 S.S.C,St.George High School,MaladEast, Mumbai SecondClass
PERSONAL DETAILS
Date of Birth : 20th
November1984
Language Known : English,Hindi andMarathi
Hobbies : ListeningMusic
Marital Status : Single
E-mail ID : Suja.chavan@gmail.com
Sujatachavan198483@yahoo.com
Place:MUMBAI (Sujata. R. Chavan)