In this session where we are going to demonstrate the power of Service Management Automation (SMA). The components of the solution and how you can extend the functionality of the engine are the focus points for this automation trip. Different public clouds are targeted in this automation scenario where we will make use of different System Center products to submit and provision the request. Less slides, lots of demonstrations where we will explain the complete configuration that supports the demo scenario.

1. SMA
the hybrid provisioning engine for public clouds
Kurt van Hoecke Stijn Callebaut

2. Agenda
• Automation
• Datacenter automation
• WAP and SMA as provisioning engine
• (SMA) runbook Automation
• People, processes and product

3. AUTOMATION ?

4. Current Environment
Internal
Manual
Processes
Internal
Outsourced
Processes
Custom
Scripts
Vendor-
specific
Tools

5. Current Environment Issues
Internal
Manual
Processes
Internal
Outsourced
Processes
Custom
Scripts
Vendor-
specific
Tools
Lack of:
Consistency
Compliance
Lack of:
Consistency
Compliance
Know how
High customization costs to
support
Heterogeneous technological
landscape
Lack of:
Standards
Unified Management
Consolidated Error Handling

6. IT Process Automation Elements
• Standardization of the environment
• Common toolset
• System and Processes automation
• Automation Team- DevOps?

7. DATACENTER AUTOMATION

8. Lifecycle of the datacenter
Cloud Provisioning and Deprovisioning
Monitoring and Remediation
Maintenance and Patching
Security and Disaster Recovery
Service Management, Compliance, and
Reporting

9. WAP AND SMA AS PROVISIONING
ENGINE

10. Service Management Automation
CMDB
Ticketing
Billing
Management
Systems
AutomationVIRTUAL MACHINE CLOUDS
12
SQL SERVER
9
PLANS
12
WEBSITE CLOUD
12
MYSQL SERVERS
0
NOTIFICATIONS
0
USER ACCOUNTS
4
AUTOMATION
8
ALL
ITEMS
Web based Runbook Authoring:
Service Administrator can create runbooks to
automate all aspects of cloud infrastructure, plan
delivery, and maintenance activities
Highly Available Engine
Support requirements for scale and H/A.
Built on PowerShell Workflow
Integration into other systems:
Import PS modules and create additional modules
and runbooks for existing resources or to connect
into 3rd party systems (ticketing system, billing
system, user store, CMDB)

11. SMA built on PowerShell workflow
PowerShell
Workflow
•Use Windows PowerShell syntax
•Multi-device management
•Running a single task to manage complex, end-
to-end processes
•Automated failure recovery
•Connection and activity retries
Centralized
store
•Credentials / certificates
•Global variable
•Global connection for runbooks
•Modules
•Runbooks (draft / published versioning)
•Scheduling
Highly Available
•Runbook servers to process jobs
•Odata Web service to submit / retrieve status
•SQL Server clustering / always on
Historical
Analysis
•Historical view of runbook jobs
•Reporting through Excel PowerPivot for ROI
•View runbook used for all jobs
PowerShell
Workflow
Centralized
store
Highly
Available
Historical
Analysis
Service
Management
Automation

12. Demo
What?  Overview of the interface
Built-in automation?  PS Modules in SMA
Integration?  Procedure import PS module

13. SMA and the Windows Azure Pack
• WAP provides a GUI to SMA
• Native connector between WAP actions and
SMA automation
• WAP is not necessarily needed for SMA to
function
• No Administration Capability from the WAP
Tenant Portal yet ;-)

14. (SMA) RUNBOOK AUTOMATION

15. SMA Assets
• Globally available combination of settings
– Connections
– Credentials
– Schedules
– Variables

16. SMA capabilities
• Inlinescript
• Parallel execution
• Nesting runbooks
• Snapshots
• Pauze/resume

17. DEMO: User account creation
WAP portal
Automation input
- First/lastname
- Username
- Manager
SMA Runbook
User Created
Notification send

18. DEMO: Provisioning to AWS
Automation input
- Password
- Phone number
- …
SMA runbook
- PowerShell runbook
- …
AWS Cloud service
- VM provisioning
Send notification

19. Administration, Authoring and Execution
• WAP Portal or PowerShell ISE
• Runbook Tags
• Different states
• Flexible execution methods
• Job = instance of executed Runbook

20. PEOPLE, PROCESSES AND
PRODUCT

21. Processes in automation
Request offerings
Offering created by IT service
provider that consumers request
using the service catalog
Based on a template
Service offering
Work item used to identify and
classify standard IT services
Contains one or more
request offerings
Templates
Minimize data entry by
providing default values
Standardize processes
The service catalog
SCSM:
Create
Service/Request
Offering
SCSM:
Create
request
template
GRIDPRO:
WAP – Requests
SMA Runbooks - SCSM
SCSM Process flow
SMA provisioning
of the request
WAP:
Create
request in
WAP portal

22. DEMO: Processes in automation
Automation input
- WAP portal
- Password
- Purpose
- …
SMA runbook
- PowerShell runbook
- …
AWS Cloud service
- VM provisioning
NotificationsSCSM Process
- SR work item
- Approvals
- Calls SMA Runbook

23. Key Takeways
• Think PowerShell
• SMA – The hybrid automation solution
• SMA is a fast moving service in WAP and
Azure
• Think about the three musketeers - People,
processes, product (and PowerShell)!

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