1. 2. Knowledge
Management
for Individuals, Communities and
Organizations
Knowledge Management Introduction Stefan Urbanek
2008 Lecture Slides stefan.urbanek@gmail.com
http://stiivi.com
Stiivi

2. “☛ Book” references:
Kimiz Dalkir:
Knowledge Management in Theory and Practice
Elsevier 2005

3. Attributes of KM
generating new knowledge
accessing valuable knowledge
from outside sources
using accessible knowledge in decision making
embedding knowledge
in process, products and services

4. Major KM
Components
content containers
collection of knowledge units places where knowledge is stored,
modified, linked, managed
communities
prosumers* of knowledge ☛ book p. 20
(producers + consumers) *see Wikinomics

5. Beneficiaries
communities
individuals organization
of practice

6. For Individuals

7. For Individual
helps people do their jobs
and save time through better decision making and problem solving
builds a sense of community bonds
within the organization
helps people to keep up to date
provides challenges to contribute

8. Time Saving (simplified)
meeting, analysis knowledge sharing knowledge application
1+1=? 2
1+1=? 2 2!
No KM
time
With KM
No KM
With KM free time

9. For Individual
facilitating knowledge growth
through culture and incentives
transferring existing knowledge
☛ see “one example”
into other parts of the organization
measuring the value of knowledge assets
impact of knowledge management

10. One Example
of Knowledge Transfer

11. some information flows
management are going through several
levels of management,
sometimes being
aggregated, simplified
and “subjectivised” by
link chains, moreover it
makes flows slower
human marketing strategy customer
resources service
retail IT

12. knowledge management
helps to create horizontal
retail
communication channels
marketing that allows peers to share
knowledge through
departments – across whole
human organization
resources
strategy
customer
service
IT

13. For Community
of Practice

14. For Community
develops professional skills
promotes peer-to-peer mentoring ☛ see “one example”
colleagues can teach each other more effectively
“teaching material” is reusable in time and in space
facilitates more effective networking and
collaboration ☛ see “one example”

15. For Community
develops a professional code of ethics that
members can follow
develops a common language

16. Common Language
company wide Glossary might emerge
common language does not mean single
organization-wide definitions
common language means, that each member of
the organization is aware of all known and
used definitions

17. For Organization

18. For Organization
helps drive strategy
solves problems quickly
solutions might be recorded and reused
each organization member can be potential solver

19. For Organization
wisdom of crowds
diffuses best practices
cross fertilizes ideas and increases
opportunities for innovation
☛ recommended reading: James Surowiecky: Wisdom of Crowds

20. For Organization
improves embedded knowledge
in products and services
special properties or design reasons
builds organizational memory
knowledge is preserved in time

21. with knowledge management, organization
becomes knowledgeable and learning
learning organization

22. organizational knowledge is not intended to
replace individual knowledge but to
complement it by making it stronger, more
coherent and more broadly applicative