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Social media makes cowboys of us all …or why social media is ignored at your peril Steve Virgin,  Media Consultant Dow Jones 18 March
Headlines speak of Economic mayhem As credit dries up companies collapse and jobs are lost in their tens of thousands
But…some smaller sectors are roaring forward ,[object Object],[object Object],[object Object]
Brands with broader ‘all-family’ appeal are bringing in more users than ever more Source: Sydney Morning Herald
Consumers are in control – and smart companies know that
If it is ‘convenient’ and they ‘trust it’ – consumers will buy it ,[object Object],[object Object],[object Object],[object Object],[object Object]
In the UK more people use social networking sites than they do email + the profiles are getting older
[object Object]
We could be seeing the start of exciting new business models transforming sectors
And a revolution in some sectors – as advertising moves more and more online
New social media models claim - ‘we never produce a flop’ as our customers are designing what they want
Our purchasing behaviour is now instinctively interactive in most cases – in the UK ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: TNS
We are all doing it – and we don’t even realise ,[object Object],[object Object],Source: TNS
Blog Pulse Stats – the potential audience is incredible We are also enjoying our ‘fifteen minutes of fame’ – our opinions heard, our lost friends found, our rant against bad customer ‘service’ – potentially  heard by many ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Behaviour is changing – the shoppers
[object Object],[object Object],[object Object],[object Object],Online sales bucked the Q4 ’08 trends
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Look at what we are doing in the UK
Everyone is thinking and behaving ‘digitally’ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The whole world is doing exactly what we are doing too Source: TNS social media survey 2008
YOUR customers are leading the revolution Source: TNS social media survey 2008
Best known ‘social media brands’ in US  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Advertising Age: 29/01/09 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Your clients are now GLOBAL…you should be joining them If you don’t know where they are or what they are saying, you are powerless to stop brand value being destroyed
[object Object],[object Object],A rogue story from a Social Media site (in this case a news gathering site) wiped millions of dollars off Apple’s share price with a false rumour
A search engine mistakenly places a 2002 bankruptcy story in a broker’s morning stock report UAL share price collapses from $12.50 to $3 on the news
Source: BBC News News travels at lightning speed through social media applications Bill Gates releases mosquitoes into the audience at the Technology Entertainment Design awards show last week – within seconds the story is on Twitter and spreads fast to conventional media
Some celebrities ‘get it’ too Source: Hello Magazine ,[object Object],[object Object],[object Object],[object Object],[object Object]
Sites most of you already know and use each day This is only a tiny fraction of what is going on each day
As a marketing guru…This is YOUR new task
These are the social media communities  you NEED to lasso if you are to thrive
Every social media site is a potential ‘corral’ of interest in your company and your corporate reputation Your new job is ‘to feed the horses’ in each corral of social media-driven community interest
If you don’t…something small can swell up and turn into something really nasty
The new internet ‘gold rush’? Become a top class ‘cowboy’ – and the social media mine will OPEN UP to your company
But remember – when - the giants ‘see’ the money we’d better sit up and take notice too
Something big may be starting to happen… Known for books, DVD’s etc - it is targeting a generation for whom online buying is automatic
Time for a commercial break… Who we are & what we can do for you?
Who we are Enterprise Media Group Local Media Group Consumer Media Group
[object Object],[object Object],[object Object],[object Object],Dow Jones helps international companies to maintain and develop a competitive advantage
Our value proposition Content Most complete content set for communications analysis Technology Decades of information processing experience and over $20M in investment Expertise Media Consultants provide decision-ready reporting and context to analysis Global Partner Global content, expertise and offices allows us to partner globally
Global Content   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Semi-structured  data   Blogs & Message  Boards   Web, NGOs,  interest  groups Mainstream  Media Unstructured data   Users Text Mining Platform Information Mining   User Interface / Visualisation How we do it ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Robust search strings on a global online platform
Strategic media evaluation – what could it do for you ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],What this mean for you
What we offer you ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],We will help you measure your media reputation
Our keys to your global success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
In your design of an internet/social media strategy there are four routes to take:  Propaganda ,  Information ,  One-way asymmetrical  or  Two-way
Please pick the right one – our world class experts are ready and waiting to help you measure it Mail me for any follow up on: [email_address]

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Amsterdam Conference 2009

  • 1. Social media makes cowboys of us all …or why social media is ignored at your peril Steve Virgin, Media Consultant Dow Jones 18 March
  • 2. Headlines speak of Economic mayhem As credit dries up companies collapse and jobs are lost in their tens of thousands
  • 3.
  • 4. Brands with broader ‘all-family’ appeal are bringing in more users than ever more Source: Sydney Morning Herald
  • 5. Consumers are in control – and smart companies know that
  • 6.
  • 7. In the UK more people use social networking sites than they do email + the profiles are getting older
  • 8.
  • 9. We could be seeing the start of exciting new business models transforming sectors
  • 10. And a revolution in some sectors – as advertising moves more and more online
  • 11. New social media models claim - ‘we never produce a flop’ as our customers are designing what they want
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19. The whole world is doing exactly what we are doing too Source: TNS social media survey 2008
  • 20. YOUR customers are leading the revolution Source: TNS social media survey 2008
  • 21.
  • 22. Your clients are now GLOBAL…you should be joining them If you don’t know where they are or what they are saying, you are powerless to stop brand value being destroyed
  • 23.
  • 24. A search engine mistakenly places a 2002 bankruptcy story in a broker’s morning stock report UAL share price collapses from $12.50 to $3 on the news
  • 25. Source: BBC News News travels at lightning speed through social media applications Bill Gates releases mosquitoes into the audience at the Technology Entertainment Design awards show last week – within seconds the story is on Twitter and spreads fast to conventional media
  • 26.
  • 27. Sites most of you already know and use each day This is only a tiny fraction of what is going on each day
  • 28. As a marketing guru…This is YOUR new task
  • 29. These are the social media communities you NEED to lasso if you are to thrive
  • 30. Every social media site is a potential ‘corral’ of interest in your company and your corporate reputation Your new job is ‘to feed the horses’ in each corral of social media-driven community interest
  • 31. If you don’t…something small can swell up and turn into something really nasty
  • 32. The new internet ‘gold rush’? Become a top class ‘cowboy’ – and the social media mine will OPEN UP to your company
  • 33. But remember – when - the giants ‘see’ the money we’d better sit up and take notice too
  • 34. Something big may be starting to happen… Known for books, DVD’s etc - it is targeting a generation for whom online buying is automatic
  • 35. Time for a commercial break… Who we are & what we can do for you?
  • 36. Who we are Enterprise Media Group Local Media Group Consumer Media Group
  • 37.
  • 38. Our value proposition Content Most complete content set for communications analysis Technology Decades of information processing experience and over $20M in investment Expertise Media Consultants provide decision-ready reporting and context to analysis Global Partner Global content, expertise and offices allows us to partner globally
  • 39.
  • 40.
  • 41. Robust search strings on a global online platform
  • 42.
  • 43.
  • 44.
  • 45.
  • 46.
  • 47. In your design of an internet/social media strategy there are four routes to take: Propaganda , Information , One-way asymmetrical or Two-way
  • 48. Please pick the right one – our world class experts are ready and waiting to help you measure it Mail me for any follow up on: [email_address]