2. Good afternoon!!
ThisafternoonIcontactedthe helpdesktoescalate aticket,thathas passedthrough(atleast) four
differentpeople’shands.The ticketnumberis2040124.
Stephenwentabove andbeyondto helpme withourcomputerissue,andwasactuallyable tosolve the
problem!!Iwasveryimpressedwithhisprofessionalismandhelpfulness!!
Please don’tholdhimaccountable forbeingonthe phone forsolong,assistingme.Iunderstandthat
companieswill settimedgoalsforthe agents,toensure theycanhelpas manypeople possible,and
quickly.If he hadn’ttakenthe time tohelp,Iwouldprobablystill be stuckinthe viciouspatternof being
passedfromone departmenttothe other.
Thanksso much & I hope youhave a fantasticweekend!!
TANYA SMITH
Divisional Billing Supervisor
EmCare Emergency Medicine, North Division
Direct: (618) 225-9873 (cell)
Fax: (630) 941-4333 Cover page required
www.EmCare.com
From: Stratton, Kenneth L
Sent: Tuesday, March 25, 2014 6:06 PM
To: Williams, Chase; Larkins, Glen; Chavarria, Larry H
Cc: Crist, Steven R; Parks, Daniel
Subject: Stephen Furr / Deskside
Afterhearingthata Deskside positionwill be comingopen,Iwantedofferapersonal recommendation
for Stephenfurrforthe job.
Stephenworkedunderme at AMSIfor overfouryears.In that time he personallytookcare of nine sites
almostbyhimself.He wassogood at hisjobthat we decidednotto hire a secondpersonandinstead
gave hima payincrease.There wasalmostnothingthathe came acrossthat he couldnothandle by
himself and, he wasthe onlyTechwe had that we feltcomfortable withputtinginfrontof VIP’s.He was
verysoughtafterand askedforpersonallybysome of ourVIP’s,whomsome evencommented“Ionly
wantFurr workingon this”.
I wouldsayStephenisnotoveror underqualifiedforthispositionbut exactly qualifiedforthisposition.
That my twocentsguys,thanks.
KennyStratton|SeniorHelpDeskAnalyst|CommunityHealthSystems9009 CarothersParkway|
Franklin,TN 37067 | Tel:615-767-0976
3. From: Mortillaro, Steve J
Sent: Friday, August 02, 2013 6:45 AM
To: Ryder, Sherry
Cc: Myers, Charles N; Corporate MIS Helpdesk; Muthumalai, Gowri; Brandon, Stephen L; Chavarria, Larry
H
Subject: Re: Kudos Alert
Great job, Stephen. You've only been here a few weeks but are already making a positive impact on our
customers. Keep up the good work!
From: Ryder, Sherry
Sent: Thursday, August 01, 2013 2:55 PM
To: Myers, Charles N; Corporate MIS Helpdesk
Cc: Muthumalai, Gowri; Mortillaro, Steve J; Brandon, Stephen L; Chavarria, Larry H
Subject: RE: Kudos Alert
Wow! From Trinity? Now THAT’S accomplishment. Thank you Stephen.
From: Myers, Charles N
Sent: Thursday, August 01, 2013 2:18 PM
To: Corporate MIS Helpdesk
Cc: Muthumalai, Gowri; Ryder, Sherry; Mortillaro, Steve J; Brandon, Stephen L; Chavarria, Larry H
Subject: Kudos Alert
Team,
I justspoke withPhyllisfromTrinityof Augusta,she wantedtothankStephenFurrforassistingher. She
complimentedhistenacityandreallyappreciatedhislevel of service. GreatworkStephen.
Charles Myers l Team Lead, Service Desk l Community Health Systems
9009 Carothers Pkwy l Franklin, TN 37067
Tel: 615-925-4845 l Fax: 615-465-3052 | Email: charles_myers@chs.net
From: Myers, Charles N
Sent: Thursday, August 08, 2013 3:46 PM
To: Chavarria, Larry H; Furr, Stephen D
Cc: Brandon, Stephen L; Mortillaro, Steve J; Ryder, Sherry
Subject: RE: Request
Thisis number2 for Stephen. Greatjobbuddy,1 more and we may have to move youto myshift.
Charles Myers l Team Lead, Service Desk l Community Health Systems
9009 Carothers Pkwy l Franklin, TN 37067
Tel: 615-925-4845 l Fax: 615-465-3052 | Email: charles_myers@chs.net
4. From: Chavarria, Larry H
Sent: Thursday, August 08, 2013 3:41 PM
To: Furr, Stephen D
Cc: Brandon, Stephen L; Myers, Charles N; Mortillaro, Steve J
Subject: FW: Request
Great JobStephenFurr!!!
But we will notadvertise yourextension
From: Mortillaro, Steve J
Sent: Thursday, August 08, 2013 3:33 PM
To: Furr, Stephen D
Subject: FW: Request
Already making a good impression – great job!
