1. 8 Threadgold Court
Whitby, ON
M4C 4J9
Work Phone : 416-933-4122
Mobile Phone : 905-767-6251
E-mail : stefan.anton@scotiabank.com
Stefan Anton
Overview
• 15+ years of experience with Scotiabank
• Problem solver. Relationship Manager. People Manager. Strong Communicator.
• Manage Scotiabank’s digital collaboration environment.
• Let the business in upgrading/customizing the collaboration platform with IT partners using Agile
methodology
• Lead user/technical support team to manage change and drive platform adoption.
• Actively promote digital collaboration and efficiency use cases to drive platform adoption.
• Expert in content management systems knowledge i.e. SharePoint online.
• Works exceptionally well in a team.
• Creative, Enthusiastic, Committed
Work
Experienc
e
Scotiabank
Production Manager, Enterprise Digital Collaboration Centre (May 2012 – Present)
• Manage and monitor Scotiabank’s enterprise collaboration platform to ensure system stability and
proper use.
• Promote use cases and value proposition to the business to drive adoption and behavioural
workplace change management.
• Work closely with IT to manage system changes and upgrades using Agile practices and
methodology
• Lead and managed user and system support for the platform, to help the organization adopt new
digital and collaborative practices – continuous change management exercise for the enterprise.|
• Became efficiency expert with the Microsoft Office 365 suite of products – including SharePoint
Online. Partnered with IT, Digital Factory and Microsoft to solve user and infrastructure challenges.
• Manage and learn supplementary add-ons to Collaboration / CMS platforms such as: TemboSocial,
New Relic, Metalogix, Power BI and more.
• Understand and practice fluid and/or responsive web applications for mobile environments and
meet WCAG accessibility standards.
Assistant Manager Communications, Customer Contact Centre (October 2008 – Present)
• Compose & edit written communication for over 1000 Call Centre employees nationally. Written
experience includes communicating: Scotiabank products / services (deposits, investments,
lending, etc), campaigns, surveys, process / policy changes and Executive Letters / Memos.
• Manage relationships with all areas in the bank that rely on Contact Centre communications to best
serve our customers. (i.e., product groups, marketing, IT). These partnerships help us receive the
best possible support during major releases, campaigns or technological changes.
• Content Manager & Support for both national and Toronto contact centre websites. I create and
develop communications solutions for both the call centre audience (Halifax, Cornwall, Toronto &
Calgary)
• Manage projects that require strategic communication plans.
• Support our Vice President with presentations & events that require PowerPoint, speeches, or any
other media.

2. Business Writer, Branch Customer Experience, Sales Experience (June 2006 – October 2008)
• Assist domestic Scotiabank Branch employees in saving time and meeting sales goals through
effective communication - writing and editing of Circulars, Memos, Announcements, Job Aids, etc.
• Provide consistent, high quality business writing services for various business lines (i.e.,
communicating to the right audience, bottom lining, holding effective presentations/meetings,
providing details on internal processes, policies, and Service Level Agreements)
• Meet strict publishing and signoff deadlines to avoid the risk of:
o Potential loss of revenue to Scotiabank
o Poor customer service
o Failure to comply with legal/legislative requirements
Email Customer Service Officer, Customer Contact Centre (Jan. 2004 – June 2006)
• Provided excellent, consistent customer service responding to e-mail inquiries sent through
www.scotiabank.com using expert product and system knowledge.
VISA Activation/Retention Representative, Customer Contact Centre (Jan 2001 – Jan- 2004)
• Retained VISA customers by offering competitive low interest rates and e by understanding any
other specific needs, using knowledge all VISA and Day-to-Day Banking products.
Administrative Clerk, Technical Resource Centre (May 1999 - Dec 2000)
Computer
Skills
• Microsoft Office 365 (Excel, PowerPoint, Outlook, Project, SharePoint, Power BI, Publisher, Front
Page, Visio, Sway)
• Jive-N social collaboration platform
• Metalogix
• New Relic
• TemboSocial
• Piwik
• Adobe Suite (Photoshop, Dreamweaver, Acrobat Professional)
• HTML
• Quark Express
• Infographic builder (numerous applications)
• Can generally learn any digital workplace tool quickly and provide support to colleagues
Education York University Degree – Faculty of Health, B.A., Psychology
Ontario Secondary School Diploma – 1998, Whitby, Ontario
Volunteer
Experienc
e
United Way Ambassador 2003, 2004 & 2011
• Promoted the annual Scotiabank / United Way donation drive by answering employee questions and
creating campaigns to encourage donations.
Customer Contact Centre - Social & Cultural Committee
• Created, planned and implemented innovative social and cultural events for the Customer Contact
Centre (i.e., Christmas Party, Fundraisers, etc.)
Sales & Service Experience Social Committee
• Assist with planning and implementing social events for the Sales & Service team (holiday
luncheons, birthday celebrations, fiscal “new-year” celebrations).

3. Reference
s
Kasia Parent, BComm PMP
Executive Director, Collaboration & Knowledge at KPMG Canada
• Contact information provided on request
Further references will be provided on request