John Masseria presented on Carnival Cruise Lines' use of Splunk software. Carnival operates multiple cruise lines and uses Splunk to monitor and troubleshoot their IT infrastructure, including Windows servers, IIS logs, and other applications. Splunk has helped Carnival reduce troubleshooting time, proactively detect issues, integrate data sources, and create dashboards for analysis. Going forward, Carnival plans to expand their use of Splunk to additional environments and data sources.
Tealeaf much more difficult to implement. But we successfully implemented that with Splunk. They work well together. We might be looking at Splunk at an interesting exception.What did user do exactly? And in Tealeaf we can see the session cookie.
W3C log files (web requests) potentially valuable information
Beauty of the product is seeing what other are doing with it and then doing the same thing. A lot of out of the box canned reports and we haven't really taken advantage of. ROI
You can also talk about the APO/FPO example here and how Splunk found that exception and you solved it. Reduced time to MTTR
TTR (Time to Resolution) – load balance using round robin. Which webserver is having problem. Tealeas will tell us that, Splunk will tell us which Server. We pro-actively know what is happening. Site having problemsFriendly error page – to understand exception (can't get into database or query is taking too long
Below is an example of a Dashboard graph generated by Splunk showing the number of bookings generated by our web site over a period of time. This was facilitated by adding one line of ASP.NET code to our application to generated an event log entry whenever a new booking was successfully created.
The search below displays more detailed information for booking requests that receive a specific advisory status code. This screenshot also shows how Splunk automatically calculates and displays statistics on the values stored in the fields being reported on. For example, here Splunk tells that what the average value for age is for the subset of records selected by this search.
Here’s an example of events that are generated when dynamic pages on our web site that no longer exist are referenced. We display a friendly page telling the user that the page being accessed no longer exists. This is typically caused by design changes to our site that retire pages and either users having these retired pages bookmarked, blog posting references, or search engines that haven’t been updated.
Use Splunk supported apps such as: Splunk for Windows & Splunk for UNIX