3. FUTURE GROUP
 Future Group, led by its founder and Group CEO,
Mr.Kishore Biyani, is one of India’s leading business houses
with multiple businesses spanning across the consumption
space.
 Retail forms the core business activity of Future Group.
Pantaloon Retail operates over 12 million square feet of retail
space in 71 cities and towns and 65 rural locations across India.

4. Headquartered in Mumbai (Bombay), Pantaloon Retail
employs around 30,000 people and is listed on the Indian
stock exchanges.
In 2008 Big Bazaar opened its 100th store, marking the
fastest ever organic expansion of a hypermarket.
The first set of Big Bazaar stores opened in 2001 in
Kolkata, Hyderabad and Bangalore.
Their envision India’s transformation into the legendary
'Sone Ki Chidiya' (golden bird), taking wings once again to
reach greater heights.

5.  We will be the trendsetters in evolving delivery formats,
creating retail reality, making consumption affordable for
all customer segments – for classes and for masses.
 We shall infuse Indian brands with confidence and
renewed ambition.
 We shall be efficient, cost- conscious and committed to
quality in whatever we do.

6. VISION
 “Future group shall deliver everything, everywhere and every
time for every customer in the most profitable manner”
MISSION
 We share the vision and believe that our customers and
stakeholders shall be served only by creating and executing the
future scenarios in the consumption space leading to economic
development.
 We will be the trendsetters in evolving delivery formats.
 Creating retail reality.
 Making consumption affordable for all customer segments for
classes and for masses.
 We shall infuse Indian brands with confidence and renewed
ambition.

7.  Future Retail (India) Limited
 Home Solutions Retail India Limited
 Future Brands Limited
 Future Media (India) Limited
 Future Supply Chain Solutions Limited
 Convergem Communication (India) Limited
 Pantaloon Food Product (India) Limited
 Future Knowledge Services Limited
 Future Capital Holdings Limited
 Future Generali India Insurance Company Limited
 Future Generali India Life Insurance Company Limited

8.  Future bazaar India Limited
 Winner Sports Private Limited
 Staples Future Office Products Private Limited
 Talwalkars Pantaloon Fitness Private Limited
 Converge
 Indus League Clothing
 Galaxy Entertainment Corporation Ltd
 Future Consumer Products Limited
 Future Ventures India Limited
 Foot Mart Retail

9.  Home Solutions Retail (India) Limited
 Future Brands Limited
 Future Media (India) Limited
 Future Supply Chain Solutions Limited
 Future Supply Chain Solutions Limited
 Future Axiom Telecom Limited
 Pantaloon Food Product (India) Limited
 Future Generali India Insurance Company Limited
 Future bazaar India Limited
 Staples Future Office Products Private Limited

14. FINANCE
1.Book keeping procedures.
2.Creating a balance sheet and profit and loss account.
3.Providing management information.
4.Management of wages.

15. The ‘Information Technology’ department is another vital part of
the retail business hierarchy. The job roles of the department are
as follows:
 Managing the computerized payment systems.
 Managing the online customer service systems.
 Attending to all the technology issues arising within the retail
business.

16.  The support services that a retailer offers have become very
important today.
 The credit policies and the product returns policies need to be
clear.
 In the Big Bazaar, the product range is good and availability of
the products is very easy.
 Big Bazaar provides the low price comparison to the other
retailers.
 Big Bazaar provides the good services to their customer like;
baggage counter, parking, product, help line, etc.

17. 1. JOB ANALYSIS AND JOB DESIGN:

18. 2. RECRUITMENT AND SELECTION OF RETAIL
EMPLOYEES:

19. 3. TRAINING AND DEVELOPMENT:
All types of jobs require some type of training for their efficient
performance and therefore, all employees, new or old should be
trained or re-trained from time to time.
4. PERFORMANCE MANAGEMENT:
Evaluate the personality and performance of each employee by
quantitative factors (such as targets achieved).
In actual, with the help of performance management, the
management through HR department would like to find out how
effective it has been hiring and placing employees.

20. 5. COMPENSATION AND BENEFITS:
 A substantial part of total cost in most of the organizations.
 Equally important for the workers and employees to maintain
their social image.
 To control the costs, to establish a fair and equitable
remuneration to all, to utilize the compensation and benefits
device as an incentive for greater employee productivity and to
establish a satisfactory public image.
 Benefits given to the employees in similar kind of
organizations.

21. SUPPORT FUNCTION
HUMAN RESOURCE DEPARTMENT
SENIOR MANAGER 1
ASSISSTANT HR 1
DEPARTMENTS EMPLOYEES
STORE KARTA 1
ASSISSTANT STORE KARTA 1

22. OPERATION FUNCTION
COMMERCIAL 2
EXPERIENCE ZONE 2
FASHION 30
FOOD 31
FOOTWEAR 3
HOME ESSENTIALS 2
HOME FASHION 4
HOME ZONE 11
HOMEWARD 10
LEISURE 5
LIBERATION ZONE 3
MULTIPLE
CATEGORY
1
OPERATIONS 1
SCM / WAREHOUSE 1
STORE 1
SUPPORT SERVICES 35
T24 4

23. Big Bazaar is the leading retail chains in the country and is
growing with everyday, especially in the food product
category. With more and more new entrants into the Indian
retail market, Big Bazaar is finding it hard to squeeze out more
discounts for customers than its competitors and yet maintain
profit. As such it depends heavily on a highly-efficient supply
chains to procure and deliver its products of best quality at the
cheaper rates.