14. THE PROCESS OF DECISION MAKING
Define
Problem
Caution: Not too
broad or narrow
Caution: focus
on problem, not
symptom
Caution: ID the
right problem
Carefully review
for ethical
dilemmas
Analyze
Alternatives
Determine exact
information
needed
Test for
alignment with
core values
Consider
implications for
stakeholders,
common good
Make a
Choice
Consider time,
cost, impact,
and ethics
Who makes the
decision?
Choose best
‘ends’ and right
‘means’
Take
Action
Ensure that all
affected parties
have have input
Necessary to
secure ‘buy in’
from all
Assure
consistency of
intended and
taken actions
Evaluate
Results
Have desired
outcomes been
attained?
Has
performance
been effective?
Check actual
ends and means
vs. intended
ends and means
Model adopted from: Schermerhorn,
Organizational Behavior 12th, Ed
*Communication between departments, ie Case management and IT
Activity 3: In groups of three, revisit the three previous scenarios (page 5 in the Reference Manual). Having an understanding of critical thinking, what would be different about their approach and how would they apply the characteristics of critical thinking?
Recall the activity involving family culture and how it influences the decision making process
Possible activities if team does not come up with one:A client misses the last two scheduled appointmentsDue to increased crime in Bridgeport, IIConn is considering hiring security