Like the book, the webinar explains how companies use Enterprise BPM to stay adaptable, agile and ready for change. See how to get started easily through five different entry points: business process analysis, enterprise architecture management, BPM, process intelligence, and/or governance, risk & compliance. To view the recording, visit the Software AG resource center http://www.softwareag.com/corporate/rc/rc_perma.asp?id=tcm:16-104176. The Intelligent Guide book is now available on the Kindle, download it today! http://www.amazon.com/dp/B00AMKNFT6

1. The Intelligent Guide to Enterprise BPM
Unleash Process Power
Joerg Klueckmann
Software AG
25 October 2012

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Download:
www.softwareag.com/enterprisebpm
Paperback:
joerg.klueckmann@softwareag.com

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Laws and regulations
Laws
Guarantees Customers
Compliance requirements Customer satisfaction
Risk management Product and service quality
Internal controls Response and delivery times
Market segmentation
Individualization
Information technology trends
SOA and business services
IT security/
standardization Free market economy
Cloud/Mobile/Social Competition
Cooperation
Consolidation
Economical climate
Speed of innovation

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Business
Applications
(Built to last)

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Business
Processes &
Integration
(Built to change)
Applications
(Built to last)

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• Business Process
Analysis
• Enterprise
Architecture

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BPA Capabilities powered by ARIS Platform

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EBPM needs T-Shaped Individuals
Ability to apply
Functional disciplinary skills
knowledge across situations
Source: Peter Hinssen, The New Normal

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BPA for Transformation – Work Package Overview
Monitoring &
Preparation Strategy Blueprint Realization
Optimization
ARIS Platform Identify business Prepare organi- Enable continuous
Capture Process
Installation process challenges zational process improve-
Baseline
transformation ment
Conduct Platform Develop process Enrich process & KPI
Analyze process
Training portfolio & Trans- design for IT
performance
formation roadmap Implementation
Identify
Deduce Process
Improvement
Strategy
Opportunities
Develop, Evaluate &
Assess Prioritize To-Be
process maturity Process Scenarios
Develop detailed to-
be processes
Develop KPI
framework
Evaluate solution
Prepare business
case
Define
transformation plan
Create Change Enable CM Team & Create Change
Management Create CM Conduct Change Management Management
Awareness Instruments Sustainability

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BPA for Transformation – Work Package Overview
Monitoring &
Preparation Strategy Blueprint Realization
Optimization
ARIS Platform Identify business Prepare organi- Enable continuous
Capture Process
Installation process challenges zational process improve-
Baseline
transformation ment
Conduct Platform Develop process Enrich process & KPI
Analyze process
Training portfolio & Trans- design for IT
performance
formation roadmap Implementation
Identify
Deduce Process
Improvement
Strategy
Opportunities
Develop, Evaluate &
Assess Prioritize To-Be
process maturity Process Scenarios
Develop detailed to-
be processes
Develop KPI
framework
Evaluate solution
Prepare business
case
Define
transformation plan
Create Change Enable CM Team & Create Change
Management Create CM Conduct Change Management Management
Awareness Instruments Sustainability

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Deliverables produced Prime Assets used
• Known AS-IS Baseline • Process Owner Guide
• AS-IS Models (Published) Issues Document Template
• PRIME Process Modelers
• Known “AS-IS Baseline“ Issues Document • Process Capture Template and Document Authors
Guide
• PRIME Process Modeling
• ARIS Methods & Standards Conventions and Checklist • PRIME Process Reviewer
Templates Guide
• ARIS Business Publisher
Portal Development • Sematic Checks
Requirement
• Process Modeling Checklist
Rolls involved
• Business Stakeholder Skills needed
• Subject Matter Expert • ARIS Business Architect Training
• Business Process Architect • Process Capture & Modeling
• ARIS Administrator • ARIS Business Publisher Training
• BPMN 2.0
Prerequisites used
• Transformation Project Scope & Objectives Software products used
• Stakeholder Analysis, • ARIS Business Architect
• ARIS Methods & Standards Conventions
• ARIS Business Publisher
• ARIS Method Filter, “AS-IS” Process Architecture
• ARIS Methods & Standards Conventions Templates

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EA Capabilities powered by ARIS Platform

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What You Achieve Through BPA & EA
Providing transparency how the business operates
Better SAP solutions through process-oriented
requirements and reference processes
Improving customer satisfaction (customer centricity)
Transformation of IT into a business enabler
Inventory of IT applications consolidates
redundancies and enables impact analysis

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BPA & EA Best Practices
Find allies and establish a Center of Excellence (C-Level)
Understand and support the corporate strategy
Use best practice methodologies,
standards and frameworks
Manage expectations and define measures
Establish solid process governance

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“ARIS enabled us to conduct a process analysis, determine the inefficiencies
and identify the potential for reducing costs. The total BPM project
investment represented less than 20 percent of the savings potential
identified and validated during the project.”
Henrik Ambak, Head of IT, Cargolux

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"Enterprise architecture management with ARIS has enabled us to
consistently build on our IT systems. It provides transparency of everything
from processes and applications to technology."
Thomas Steinich, Head of Enterprise Services Application Architecture,
The Linde Group

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• Business Process
Management

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Business-focused Process Transformation
Business Process Model
Business Process Business Line
Analyst Owner Manager
BPM
Gap
Technical Process Model
Integration Process
Engineer Developer
IT-focused Process Automation

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Business Process Model Business Process Business Line
Analyst Owner Manager
Business-IT
Alginment by
• EPC-2-BPMN
Transformation
• Governance
• Roundtripping
Technical Process Model
• Collaboration
Integration Process
Engineer Developer

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BPM Capabilities powered by webMethods

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What You Achieve Through BPM
Less process cycle times through
automating manual steps
Less errors through reduced manual and
duplicate data entries
Increased consistency and repeatability
Less time to change processes through
model-driven approach
Real-time visibility in key processes

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BPM Best Practices
Identify the right process for automation
Be ready for ongoing process changes
Build a bridge from the abstract process
to the work environment
Leverage existing IT assets and get
more out of them
Implement measures

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>>Man who shoots self in foot should
not buy automatic weapon.<<
Chinese proverb

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"Using ARIS and webMethods has enabled us to integrate our R&D,
production and logistics systems with our central SAP® ERP—and helped us
achieve end-to-end control of all our business processes. We have 30
percent time reduced for the product launch process.”
Christian Schulze, CIO, Kneipp Group

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"We shortened processing times, obtained traceable processes and a
paperless work environment, thanks to Software AG’s webMethods BPMS. In
doing so, we also improved overall sales, retention and transparency."
Anthony Aming, Project Manager, Baker Hughes

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Drink Your Own Champagne
• Employee Lifecycle Framework:
Human resources on- and off-boarding
• Global Deal Desk: Processing leads to
become orders
• Ready Planner: Product release
optimization
• Global Sourcing: Optimizing purchasing
process

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• Process
Intelligence
• Risk &
Compliance

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PI Capabilities powered by webMethods and ARIS Platform

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What You Achieve Through Process Intelligence & GRC
Best practice identification and continuous roll-out
Real-time error correction before customer impact
Measure first, then implement change
Process KPI‘s manifest process orientation
Responsiveness to regulatory compliance and
better risk management

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Process Intelligence & GRC Best Practices
Obtain agreements and signatures on KPIs
Draw a picture of the real world and be
prepared to see the (ugly) truth
Publish your KPIs to spread intelligence
Measure first and sync with strategy
Establish a risk and control landscape

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"All participants in the process can now contribute proactively and
have the same awareness of the actual key performance indicators.
We saw a huge reduction in throughput times with the new process
monitoring functionality."
Markus Witschi, Operations Manager for SMEs, Swisscom

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“At Motorola, we want to be seamless on the inside and the outside.
webMethods helped us get there faster by ensuring complete
visibility throughout the order process in order to meet and exceed
the needs of our customers.”
Charles Soto, Sr. Director, Enterprise, eBusiness and Integration

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"ARIS increased the reliability of our internal control and
strengthened its monitoring. It integrates our reporting into a single
and comprehensive system, which provides us with an in-depth and
real-time view of the controls' status."
Béatrice Layemar, Head of Internal Control Department, Technip

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Business
Applications
(Built to last)

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Business
Applications
(Built to last)

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Investment less than Savings of $5-6 Productivity
20% of savings on every bill savings of 20%
Preventing problems
Cost reduction by 30%
before they happen
Reducing 75% of
Reducing time by 30% Savings of 30 %
problem orders

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Start anywhere,
expand everywhere!

50. Any Questions?
Thank you!
joerg.klueckmann@softwareag.com