The document discusses the rise of social media and its impact on business. It notes that social media is driving new forms of collaboration and innovation as networks of employees, customers, and partners are utilized more effectively. The document also outlines components of building an "enterprise social business", including social training, technical platforms, governance processes, and organizational changes to fully leverage social relationships and insights.
In 2010 – almost ¾ CIOs do not allow Tablet use In 2011 – more than 2/3 support the use and actually budgeting for Tablets
Vars have become networks (friends, online communities, etc.) Call centers are gone, your customers are getting answers from their peers online and your facebook page Recruiting has been replaced by LinkedIn Chief Strategy Officers no longer don’t generate ideas, but instead take the million of ideas available and turn them products / outcome