1. CURRICULUM VITAE OF SIYABONGA SIVE MKHONZA
Zone 17 No 44
Johnson Ngwevela Street
Langa
7455
TO WHOM IT MAY CONCERN
I have a determined attitude to be successful in achieving my goals.
This has allowed me to be conscientious, diligent and dedicated. I enjoy a challenge, since it ensures
personal growth. I’ve learned to conduct myself with confidence, integrity and discretion. I am committed
to service excellence, acting responsibly and will persevere in all tasks undertaken.
I would appreciate an opportunity to be considered in the interview process as I feel that I will make a
valuable contribution to your company.
I look forward to hearing from you.
Yours sincerely
Siyabonga Sive Mkhonza
PERSONAL DETAILS:
SURNAME Mkhonza
NAME Siyabonga Sive
TELEPHONE NO 0613205106
DATE OF BIRTH 30/05/1994
I.D. NUMBER 9405305455083
SEX Male
NATIONALITY South African
MARITAL STATUS Single
HOME LANGUAGE IsiXhosa
OTHER LANGUAGES English, Zulu
INTERESTS & HOBBIES Gym, Soccer
Non-Smoker and Non-Drinker

2. EDUCATIONAL DETAILS
SCHOOL Peak View Secondary
GRADE Matric completed
SUBJECTS English FAL
IsiXhosa HL
Mathematical Literacy
Business Studies
Life Orientation
Consumer Studies
Tourism
SKILLS AND COMPETENCIES
Technical Skills
 Proficient in using Microsoft Office 2010: Word, Excel, Power Point, Access, Outlook, Excel
Team Work
 Accustomed to working in groups
 Worked effectively as part of soccer team and had to be adaptable to meet the needs of the team
 Work well in a team as I am a people’s person
Communication
 Confident verbal communication skills
 Get along well with my fellow colleagues and communicate confidently
Problem Solving
 Ability to deal with problems efficiently as shown on a regular basis during group work
 Good listening skills and ask appropriate questions to get to the root of a problem.
 Work with people to help identify options and agree on the next course of action.
EMPLOYMENT HISTORY:
Name of Company : Burger King
Occupation : All rounder
Term : March 2014 -July 2014
Name of Company : RCS Customer Service Group
Occupation : Customer Service Consultant,
Perm : 25 September 2014
Currently
Name of Company : RCS Customer Service Group
Occupation : Contact Centre Administrator
Temp : 21 September 2015
Duties
Compile reports using data from various business systems
Updating business trackers timeously
Collate Team Stats
Collect and record disciplinary action
Highlight and escalate trends on reporting to Line Manager
Assist with recruitment administrative functions
Ensure IT on boarding and off boarding is completed
Assisting with adhoc administrative functions

3. Siyabonga Mkhonza
Dear reader,
I refer to the advertised vacancy and I am very keen to apply for the position. I enclose my CV for your consideration.
I want to grow within Customer service, as an individual and my aim is to become the best agent in Customer service.
I’m ready for this challenge and I’m willing to learn. I also believe I have the ability to add value as an administrator in
Customer service.
The following is a summary of my skills and experience.
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I am confident and I believe I‘m the ideal candidate for the position, so I would appreciate the opportunity to discuss
the offer further.
Warm regards
Siyabonga