Using Class of Service to Manage Project Risk

#enterprisekanban

Using Class Of
Service To Manage
Product Risk

Siddharta Govindaraj
siddharta@silverstripesoftware.com
@toolsforagile

sales@toolsforagile.com @toolsforagile facebook.com/ToolsForAgile

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This webinar is being recorded

Slides will be made available

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Siddharta Govindaraj
Director, Silver Stripe Software Pvt Ltd

Email: siddharta@toolsforagile.com
Twitter: @toolsforagile


#enterprisekanban

Silver Catalyst
A tool for distributed agile development
teams

Supports Scrum and Kanban

Silver Stories
A tool for cross-team product management

Currently in beta

Supports user story mapping and enterprise
kanban


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Agenda
Types of Product Risk

Three Types of Features

Cost of Delay Model

Using Class of Service

Summary


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For commodity projects, we need to focus on
business value


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For commodity projects, we need to focus on
business value

For strategic projects, we need to focus on risk
mitigation


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To mitigate product risk, focus on learning

Market Risk: Make cheap prototypes and validate
them with your target market

Technology Risk: Spike early to understand
technical challenges

Don't (yet) worry about quality or delivering every
sprint

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Jeff Patton's Chess Analogy

© Jeff Patton


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u g
c yB
en
e rg
Em

Expedite


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Class of Service Criteria

Expedite Emergency bug fixes that need
to be fixed and deployed in a
few days
Fixed Date Features that have a fixed
deadline
High Uncertainty Features exposed to market or
technical risk.
Basic Basic features from the Kano
model
High Value Differentiating features from
the Kano model
Slack Intangible, long term
improvements, to be picked up
during times of slack
Normal Everything else


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Expedite

* Only for emergency bug fixes
* Moves to the head of backlog and all queues
* Can override work in progress limits
* Team members stop whatever they are working
on and swarm to complete this work item


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High Uncertainty

* High market or technology risk
* Skip automated test stage


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High Value

* Requires user experience stage
* Requires additional automated tests
* Requires additional manual exploratory tests


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Slack

* Scheduled during slack periods


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Benefits

Better business – development alignment

Better schedule expectations

Risk oriented view of the backlog


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Risk oriented view

What if you have many high uncertainty items on
the backlog?

What if you have no high certainty items on the
backlog?


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Risk oriented view

What is the mixture of basic, linear and
differentiating work items?


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Risk oriented view

Can we amortize highly risky features over a period
of time by breaking them down into smaller pieces
and tackle them one by one?


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Risk oriented view

Should we balance a release containing a high
uncertainty feature with well understood basic
features?


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Risk oriented view

What is the long term impact of having too many
expedite requests?


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Technology vs Product vs Commodity

Basic vs Linear vs Differentiated

Expedite vs Fixed Date vs Normal vs Slack


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Classes encapsulate different risk profiles

Classes create alignment with business

Classes set schedule expectations

Classes allow you analyze backlog from a risk angle


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Questions?
Director, Silver Stripe Software Pvt Ltd

Email: siddharta@toolsforagile.com
Twitter: @toolsforagile


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Photo Credits

http://www.flickr.com/photos/iurikothe/57267522/
http://www.sxc.hu/photo/1037536/
http://www.flickr.com/photos/mckaysavage/5208913462/


Using Class of Service to Manage Project Risk

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Using Class of Service to Manage Project Risk