1. Shivani Sharma
Email:-ShiviAlive@gmail.com
Mobile: -7411613845
Current Employer: Tata Consultancy Services
5 years of experience for systematic approach on troubleshooting unexpected application
behaviors; proven ability to learn and implement new technologies with the business objectives
of a customer. Ability to interact and coordinate with product developers and help test
hotfixes/patches and replicate issues pertaining specific scenarios.
SharePoint Admin, at InterGlobe (Indigo) June 2015 till present -- Gurgaon
SharePoint is an application developed by Microsoft coded on C# and ASP.NET, which act as a
single platform to share, communicate, store and collaborate content, documents and records.
At InterGlobe we were maintaining SharePoint 2010 and 2013 infra environment. In SharePoint
2010 we have 3 FARM with 2 Database, 2 Application and 2 WFE servers in Production, UAT and
DEV. For SharePoint 2013, we have 4 farms with 2 Database, 2 Application and 2 WFE servers,
each, in Production UAT, QA and development.
While working for InterGlobe environment my job role includes:
A. Taking initiative to perform general tests after service packs
B. Managing and checking overall server health and functionality
C. Provided technical support on activities such as creating sites, training to business users
and data restoration.
D. Common issues (permissions, publishing status, membership broken links, office
integration, browser compatibility)
E. Troubleshooting user issue for MySite and other web applications. Extended support for
server issue through on call service.
F. Experiment with SharePoint features and write best practice guide.
G. Managing issue related to Networks and SQL databases.
H. Managing SharePoint 2010 Service applications & SharePoint Content Databases.
I. Regular server configuration check, event filtering and other day to day activities related
to SharePoint 2010 servers.
J. Manages site quotas and file size limits
K. Deploys custom developed and third-party SharePoint solution packages
L. Perform RCA for the alerts generated by SharePoint server to overcome issues coming in
regular interval.

2. M. Checking antivirus (forefront) alerts for SharePoint 2010 servers.
N. Monitoring and fixing SharePoint Health Analyzer, Scheduled jobs, Windows Services,
SharePoint Timer Jobs, Web Analytic Reports, Trace logs, ULS logs.
O. CU update, Service Pack installation and manual patching of SharePoint servers.
P. Configuring Farm Backup on SharePoint 2010 and SharePoint Foundation servers.
Q. Strategic development, administration and management of SharePoint.
R. Web Application Administration- Managing Web Application, Site collections, Sub-Sites,
Lists & libraries as per user requirement.
S. Provide technical expertise in identifying, evaluating, and developing effective
procedures and systems requirements.
T. Managing SharePoint 2010 Service applications & SharePoint Content Databases.
Professional Product Support Engineer, at Xerox DocuShare-Jan 2012 to May
2014 -- Bengaluru
DocuShare is an Enterprise Content Management application. This application is coded on Java
platform with a backend database (MSSQL2008 or Oracle 11g2 or PostgreSQL) and runs on a
server which is either a Windows Server (2003/2008/2012) or on a Linux server (RHEL 4/5).
Docushare is highly customizable and can be integrated with SharePoint.
Being a Level 3 and part of escalations team my major area of expertise is as follows:
1. Microsoft SQL Server and IIS.
A. Troubleshooting connectivity issues with Database which includes Oracle, PostgreSQL
and MS SQL server administration (2005/2008/2012)
B. Hands on experience on resolving MS SQL issues and can run basic queries on DB.
C. Spoc for Database related issues of high priority, connectivity of database to the
DocuShare product and immediate assistance for DocuShare Server down issues.
D. Configuring the IIS site with SSL certificates and http redirection
E. Creating, deploying, renewing and Import & export of the SSL certificates.
F. Integrating IIS with DocuShare application.
G. Coordination with application development teams for issue troubleshooting
2. Exchange Server and Active Directory.
A. Connectivity of E-mail agents in DocuShare.
B. Configuration and Installation of SSL certificate in a critical environment.
C. Provide guidelines to fellow team members on troubleshooting related users.
D. Provide suggestions to customer on creating the Organizational structure for users.
E. Configure LDAP on DocuShare and troubleshoot related issues.

3. F. Managing the ACLs/permissions. Creating DCs, managing user and group accounts.
3. Autonomy IDOL and SharePoint
A. Installing Autonomy updates.
B. Currently working on Autonomy version 7.5
C. Indexing of the site and related troubleshoots like corrupting of IDOL database, Failure of
Indexed server, Corruption of Autonomy license etc.
D. Coordinating with the Developers team to troubleshoot the performance issues and
related Indexing issues.
E. Integrating and migrating Documents Library from Docushare.
F. Checking Docushare and SharePoint compatibility issues.
G. Creating user, integrating with AD, workflows etc.
H. Administering and monitoring SharePoint site before handover.
Other Roles.
Managing DocuShare implementations for internal Xerox users and public-facing DocuShare
servers for roaming users and Xerox partners.
Testing upgrades and updates on development servers before they are deployed on production
servers. Research and analysis for DocuShare updates/feature enhancement builds/utilities.
Coordinating with Development engineering to provide observations and feedback on bugs and
feature enhancements. Lending technical expertise in technical proposals, presentations,
product demonstrations to customers and enable them to make right decisions for their system
requirement.
Led DocuShare solution implementations for several key DSBU customers including but not
limited to capacity planning, high availability and scalability.
Spoc for Knowledgebase articles. Submitting KB articles undergoing testing to fix the bugs
encountered and hotfixes, alongwith other related solutions.
Tools Analyst at Avery Dennison – Oct 2011 to Dec 2012 -- Bengaluru
Worked for BMC tool, BPPM. BMC ProactiveNetPerformance Manager is an integrated platform
that combines event management and data analytics (including baselines, abnormality
detection, and Root Cause Analysis algorithms) in a single seamless solution. BPPM, BMC
ProactiveNet Performance Manager is a tool used to manage and monitor alerts in coordination
with Change Management and Incident Management.
I was involved in moving the current BPPM standalone setup to High Availability/Disaster
Recovery Setup using Microsoft Cluster Service. Migration of PNet Agents to Patrol Agents.
Create rules. Worked on BMC Remedy Administration which involves designing, development
and deployment of forms using BMC AR system. Integration of BPPM with BMC tools.

4. Working Technology
1. Operating system: Win 2003, 2008, 2012, Win 7
2. Database: MSSQL 2005,2008,2012
3. Enterprise Content Management: Microsoft SharePoint and Xerox DocuShare
4. Search Server: Autonomy IDOL Server.
5. Exchange: 2007, 2010
6. Web Services: IIS 6, 7, 7.5
7. BMC Tool: BPPM
8. SysInternal Tools: Process Explorer, Process Monitor and TCP View
9. Language: HTML and CSS basics
Other Roles
1. Database, Exchange Server, Search Server and other high priority comes under my job
role.
2. Spoc for Database related issues of high priority, connectivity of database to the
DocuShare product and immediate assistance for DocuShare Server down issues.
3. Spoc for Knowledgebase articles. Test and verify the KB’s submitted by team members
and get it published, on monthly basis.
4. Train new team members of the product, basic troubleshoot, making sure that their
concepts are clear.
Certification
"MCSA: Windows Server 2012”
"MCSA: Office 365”
“ITIL Certified”
Educational Background
I have completed my B.Tech in Applied Electronics and Instrumentation branch from Arya
Institute of Engg. and Tech., Jaipur, 2010
Personal Profile
Father’s Name: Mr. P K Sharma
Date of Birth: June 18, 1988
Gender: Female
Languages Known: Hindi, English, Punjabi, Rajasthani

5. Permanent Address: c-118, RIICO, Industrial area, Kookas, Jaipur, Rajasthan.
Declaration: I hereby declare that the above furnished information is true and correct to the
best of my knowledge.