1. SHANNON GARIBOLDI
5428 Roan Mountain Pl Raleigh, NC 27613 (954) 557-6509 Shannon.Gariboldi@gmail.com
HIGHLIGHT OF QUALIFICATIONS
 As the OWLS representative for my branch, I assist with any issues that may arise involving our elderly
members that are dealing with abuse, exploitation or cognitive impairments.
 Connected Meals on Wheels clients to community resources (financial, social, etc.)
 Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook), Internet Research, Basic Technical Issues
EDUCATION
Florida Atlantic University Boca Raton, FL
Bachelor of Social Work December 2012
 Certificate of Human Relations and Diversity Training
 Client Assessment Training
 Aging Certificate
CUSTOMER SERVICE AND SOCIAL WORK EXPERIENCE
State Employees Credit Union Raleigh, NC
Financial Service Representative July 2014-Present
Provide financial service to members, dispense information about various types of accounts and other
Credit Union services, provide superior customer service, handle establishment of new membership,
open all accounts, process changes, handle deposits, withdrawals, issue money orders, enter
transactions into a teller terminal, maintaining confidentiality, process loan applications, collect on
delinquent accounts, assist with any issues that arise involving the elderly and perform notary public
responsibilities
Walgreens Cary, NC
Shift Lead May 2013-July 2014
Provide leadership to 10+ employees, communicating tasks, constant in-person customer interaction,
provide superior customer service, training employees in all departments, handle customer
complaints, ensure that employees complete tasks, operate multiple departments, and warehouse
coaching
Head Photo Technician Oct. 2011-May 2013
Provide leadership to other technicians, order department supplies, meet department goals, maintain
inventory, department merchandising, conduct point-of-sale transactions, operate one-hour photo lab
equipment, maintain store cleanliness, and train employees in the department
Photo Technician August 2004-Oct. 2011
Provide superior customer service, conduct point-of-sale transactions, completing resets/revisions,
operate one-hour photo lab equipment, construct and maintain camera department displays, and process
photos for one-time delivery to customers
Meals on Wheels Plantation, FL
Social Work Intern Aug. 2011-Dec. 2012
Completed in-home assessments, connected clients to community resources, scheduled assessments with
clients, provided support through community services, managed own time, completed a 701A and 701B
with every client, and assisted clients in filling out state forms (ex: food stamps, EHEAP, etc.)
COMPUTER SKILLS
Microsoft Office (Excel, PowerPoint, Word, Outlook), Internet Research, Basic Technical Issues