1. Shalah Elizabeth Taswell
508 Lynnehaven Drive Apt F, Hagerstown MD, 21742
240-527-7525
tshalah31@gmail.com
EXPERIENCE
Sept 2015 – Current
Citi Bank Corporation- 14700 Citicorp Dr, Hagerstown, MD 21740
Dedicated One Stop Service (DOSS)
April 9th
2016 - current
- Had the pleasure of being promoted into this position after 6 months of employment.
 Still had the same responsibility as the Transaction Fraud and Identity Fraud Analyst
Core Agent.
 Serviced our high value and VIP clients, such as celebrities, corporation owners, and
government officials.
 Made sure that there isn’t any possible fraudulent activity on their accounts.
 If there is suspicion of fraudulent activity, requests or changes on the account, I made
out bound calls to the card member to verify account.
 Helping customers activate their Apple pay, Samsung pay, and/or Android pay onto their
account. This is provisioning their Citi card onto their device so is it ready for purchases.
 Provide our customers with upmost superb experience and show them the face of
Citibank.
Software experience: Sawgrass, LexisNexis, Rumba,Apollo, 3D secure, Payment image
archive, Eclipse.
Transaction Fraud and Identity Fraud Analyst
Core Agent
Sept 2015 – Apr 8th
2016
● Reviewed card member’s accounts for possible fraudulent activity. Assess and resolve
fraudulent activity.
● Analyzed accounts to determine if there is suspicious activity and determine if the callers
are possible frauds.
● Caught any fraudulent activity at the earliest stages (ex. Fraudulent application, Account
take over, stolen account numbers, identity fraud. etc.) to save the card members and
the bank from any hassles and loses.
● Verified card member’s identity to the accounts they claim to be their own.
● Investigate to find true information when an account has information that isn't valid within
our government database.
● Verified social security numbers to the card member.

2. ● Reviewed credit bureau reports for possible fraudulent activity, trends, past credit and
address history.
● Caught frauds in the act when they are committing identity fraud.
● Verified transactions to be valid or fraud with the card member.
● Dealt with account compromises and close them if need be.
● Processed security closures on accounts to provide card member with new account
numbers to stop the past fraudulent activity
● Provided customers a remarkable experience when they deal with us because speaking
with the Fraud Dept. may not always be a calm situation in some instances
● Assessed and work accounts make calls to our card members and take calls from them
as well.
● Review credit applications to assess if they are valid, and if fraud, decline the
applications
Software experience: Sawgrass, LexisNexis, Rumba,Apollo, 3D secure, Payment image
archive, Eclipse
Extra Qualifications:
Part of CAT (Culture awareness team): I am the backup for my team and my objectives
are to boost the morale of my team, keep the spirit going. Help out the CAT champ with
organizing department events, decorations, and contests. Sending out team emails notifying my
team of what activity is going on for the week or event of the month.
Floor walking: I have been specially selected to go into training classrooms when new
hires get the chance to do on the job training, to help them out in answering any questions they
have about certain situations within the job and to find the documents in our procedures backing
up the answers I provide them. As well I floor walked for the first Costco class when they
graduated from training for their first official week out on the floor. I’ve received a galaxy of
thanks (A reward for recognition) on helping the new hires to the best of my ability.
Sheetz- 191 Eastern Blvd N, Hagerstown, MD 21742 240-313-3901
Sheetz Crew Member
June 2016 – August 2016
 There were many responsibilities and tasks working for a great company such as
Sheetz.
 Cashier: Being the face of Sheetz for our customers, greeting them and showing
them how great employees we are for our customers.
 MTO (Made To Order): When we cooked any variation of any of our recipes for
our customers. We all helped each other make the sandwiches, fried foods and
the specialty Sheetz bros coffee.
 Cleaning dishes, taking out the trash and keeping up the property especially near
the gas pumps.

3.  Keeping inside the store clean, orderly and shelves stocked.
 Made coffee and tea when need be.
Experience: Cashier, Cook, Cleaning, Customer service, gas station, fast food.
Direct Mail Processors Inc. - 1150 Conrad Ct, Hagerstown, MD 21740 301-714-4700
May 2014 – Sept 2016
Data Entry Processor
● Ensured correct account information of donors of non-profit organizations
● Balanced the amount of money donated and making sure everything matched up with
the batch and ticket receipts
● Correct discrepancies within batches and updated donor information such as his/her
name, address, number, email and remove any information that is not wanted
● Maintained an above average keystroke of 7,800 keys an hour (130 kpm)
● Removed donors from subscription if they are no longer able to provide financially, have
no interest in the subscription or deceased
Software Experience: Remit plus client, Formware completion, Royals
Education
● High School Diploma-North Hagerstown Graduation June 2015 GPA: 2.99