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STANDARD OPERATING
    PROCEDURE
      (SOP)
Supervised by Dr./ kadria

Prepared by ph./Shaimaa Ahmadeen
•DEFINITION
•INTRODUCTION
•CONTENTS OF SOP
•PURPOSE
•BENEFITS
•WRITING STYLE
•SOP PREPARATION
•SOP REVIEW AND APPROVAL
•REVISIONS AND REVIEWS
•CHECKLISTS
•SOP GENERAL FORMAT
•TYPES OF SOPS
•EXAMPLES SOP FOR ANALYTICAL INSTRUMENTS
DEFINITION
A Standard Operating Procedure
      (SOP) is a set of written
  instructions that document a
   routine or repetitive activity
   followed by an organization.

                                3
INTRODUCTION
The development and use of SOPs
are an integral part of a successful
quality system as it provides
individuals with the information to
perform a job properly, and facilitates
consistency in the quality and
integrity of a product or end-result.

                                      4
 The    term “SOP” may not always be
    appropriate and terms such as protocols,
    instructions, worksheets, and laboratory
    operating procedures may also be used.
    For this document “SOP” will be used.

    SOPs describe both technical and
    fundamental programmatic operational
    elements of an organization

                                           5
CONTENTS OF SOP
 Since each institute operates and
functions differently depending on
varying circumstances, and has its
 own ways of carrying out certain
 procedures, the SOPs in different
 factories will differ. However, the
 basic content, structure, and the
concepts of SOPs will obviously be
             the same.
                                   6
Some of the important contents of
 SOPs are :
 Name & Address of the company
 SOP number, and Date when the SOP was
 prepared/reviewed.
 Aim or Objective of the SOP
 Scope of the SOP
  (area which will be covered by the SOP)
 Process/Steps to be carried out, in sequential
 order.
 Whose responsibility it is to carry out the SOP.
 Any other useful information
 Name and signature of the person/s who
 made/reviewed the SOPs, along with date of
                                                 7
 review.
PURPOSE
 SOPs detail the regularly recurring work
 processes that are to be conducted or followed
 within an organization.

 Theydocument the way activities are to be
 performed to facilitate consistent conformance to
 technical and quality system requirements and to
 support data quality.

 SOPs  are intended to be specific to the
 organization or facility whose activities are
 described and assist that organization to maintain
 their quality control and quality assurance
 processes and ensure compliance with
                                                   8
 governmental regulations.
 Ifnot written correctly, SOPs are of limited
 value.
 In addition, the best written SOPs will fail if they
 are not followed.

    Therefore, the use of SOPs needs to be
    reviewed and re-enforced by management,
    preferably the direct supervisor.

 Current    copies of the SOPs also need to be
    readily accessible for reference in the work
    areas of those individuals actually performing
    the activity, either in hard copy or electronic
    format,                                           9
BENEFITS
 Thedevelopment and use of SOPs minimizes
 variation and promotes quality through
 consistent implementation of a process or
 procedure within the organization, even if
 there are temporary or permanent personnel
 changes.

 When  historical data are being evaluated for
 current use, SOPs can also be valuable for
 reconstructing project activities when no
 other references are available.
                                                  10
 Ultimately,the benefits of a valid SOP are
 reduced work effort, along with improved
 comparability, credibility, and legal
 defensibility.

 SOPs are needed even when published
 methods are being utilized. For example, if an
 SOP is written for a standard analytical
 method, the SOP should specify the
 procedures to be followed in greater detail
 than appear in the published method.

                                               11
WRITING STYLE
 SOPs   should be written in a concise, step-by-
  step, easy-to-read format.
 The information presented should be
  unambiguous and not overly complicated.
 The active voice and present verb tense
  should be used. The term "you" should not
  be used, but implied.
 The document should not be wordy,
  redundant, or overly lengthy.
 In addition, follow the style guide used by
  your organization, e.g., font size and margins.12
SOP PREPARATION
 Theorganization should have a procedure in
 place for determining what procedures or
 processes need to be documented.

 Those SOPs should then be written by
 individuals knowledgeable with the activity
 and the organization's internal structure.

A team approach can be followed, especially
 for multi-tasked processes where the
 experiences of a number of individuals are
 critical.                                     13
   SOPs should be written with sufficient detail so that
    someone with limited experience with or knowledge
    of the procedure, but with a basic understanding, can
    successfully reproduce the procedure when
    unsupervised.

   The experience requirement for performing an
    activity should be noted in the section on personnel
    qualifications.

    For example, if a basic chemistry or biological
    course experience or additional training is required
    that requirement should be indicated.
                                                           14
SOP REVIEW AND APPROVAL
 SOPs   should be reviewed (that is, validated)
  by one or more individuals with appropriate
  training and experience with the process.

 Itis especially helpful if draft SOPs are
  actually tested by individuals other than the
  original writer before the SOPs are finalized.

 The finalized SOPs should be approved as
  described in the organization’s Quality
  Management Plan or its own SOP for
  preparation of SOPs.
                                                   15
REVISIONS
                    AND
       REVIEWS
   SOPs should be also systematically reviewed on a
    periodic basis, e.g. every 1-2 years, to ensure that the
    policies and procedures remain current and
    appropriate, or to determine whether the SOPs are
    even needed.

   If an SOP describes a process that is no longer
    followed, it should be withdrawn from the current file.

   The review process should not be overly
    cumbersome to encourage timely review.

   That plan should also indicate the individual(s)           16
    responsible for ensuring that SOPs are current.
CHECKLISTS
 Any    checklists or forms included as part of
    an activity should be referenced at the points
    in the procedure where they are to be used
    and then attached to the SOP.

    In those cases, the SOP should describe, at
    least generally, how the checklist is to be
    prepared, or on what it is to be based.

 Copies   of specific checklists should be then
    maintained in the file with the activity results 17
    and/or with the SOP.
SOP DOCUMENT TRACKING AND
                   ARCHIVAL
 The   organization should maintain a master list
  of all SOPs.
 This file or database should indicate the SOP
  number, version number, date of issuance, title,
  author, status, organizational division, branch,
  section, and any historical information
  regarding past versions.
 The QA Manager (or designee) is generally the
  individual responsible for maintaining a file
  listing all current quality-related SOPs used
  within the organization.                        18
 Ifan electronic database is used, automatic
  “Review SOP” notices can be sent .This list
  may be used also when audits are being
  considered.
 The Quality Management Plan should indicate
  the individual(s) responsible for assuring that
  only the current version is used.
 That plan should also designated where, and
  how, outdated versions are to be maintained or
  archived in a manner to prevent their continued
  use, as well as to be available for historical
  data review.
 Electronic storage and retrieval mechanisms
  are usually easier to access than a hard-copy
  document format.
                                               19
SOP GENERAL FORMAT
   SOPs should be organized to ensure
    ease and efficiency in use and to be
    specific to the organization which
    develops it.

    There is no one “correct” format; and
    internal formatting will vary with each
    organization and with the type of SOP
    being written.
                                              20
1.TITLE PAGE
 The first page or cover page of each SOP should
  contain the following information: a title that
  clearly identifies the activity or procedure, an SOP
  identification (ID) number,
 Date of issue and/or revision, the name of the
  applicable agency, division, and/or branch to
  which this SOP applies, and the signatures and
  signature dates of those individuals who prepared
  and approved the SOP.
 Electronic signatures are acceptable for SOPs
  maintained on a computerized database
                                                    21
2.TABLE OF CONTENTS

A Table of Contents may be needed for
quick reference, especially if the SOP is
long, for locating information and to
denote changes or revisions made only
to certain sections of an SOP.



                                            22
3.TEXT
 Well-written SOPs should first briefly describe the
  purpose of the work or process, including any
  regulatory information or standards that are
  appropriate to the SOP process, and the scope to
  indicate what is covered.
 Define any specialized or unusual terms either in a
  separate definition section or in the appropriate
  discussion section.
 Denote what sequential procedures should be
  followed, divided into significant sections;
  E.g., possible interferences, equipment needed,
  personnel qualifications, and safety considerations
  (preferably listed in bold to capture the attention of the
                                                           23
  user).
 SOPs  should be clearly worded so as to
 be readily understandable by a person
 knowledgeable with the general concept
 of the procedure, and the procedures
 should be written in a format that clearly
 describes the steps in order.

 Use of diagrams and flow charts help to
 break up long sections of text and to
 briefly summarize a series of steps for
 the reader.


                                              24
 Attach any appropriate information, e.g.,
  an SOP may reference other SOPs. In
  such a case, the following should be
  included

 Cite the other SOP and attach a copy, or
  reference where it may be easily located.

 Ifthe referenced SOP is not to be
  followed exactly, the required
  modification should be specified in the
  SOP at the section where the other SOP
  is cited.
                                            25
TYPES OF SOPS


26
1.   SOPs may be written for any repetitive
     technical activity,

2.    As well as for any administrative or
     functional programmatic procedure, that
     is being followed within an organization.

3.    General guidance for preparing both
     technical and administrative SOPs
     follows and examples of each are
     located in the Appendix
                                              27
GUIDELINES FOR TECHNICAL SOP TEXT
 Technical  SOPs can be written for a wide variety
 of activities.
 Examples are SOPs instructing the user how to
 perform a specific analytical method to be
 followed in the laboratory or field (such as field
 testing using an immunoassay kit), or how to
 collect a sample in order to preserve the sample
 integrity and
 Representativeness (such as collection of
 samples for future analysis of volatile organic
 compounds or trace metals), or how to conduct
 a bioassessment of a freshwater site.
                                                 28
 Technical SOPs are also needed to cover activities
  such as data processing and evaluation (including
  verification and validation), modeling, risk
  assessment, and auditing of equipment operation.
 Citing published methods in SOPs is not always
  acceptable, because cited published methods may
  not contain pertinent information for conducting the
  procedure-in-house.
 Technical SOPs need to include the specific steps
  aimed at initiating, coordinating, and recording
  and/or reporting the results of the activity, and
  should be tailored only to that activity.
 Technical SOPs should fit within the framework
  presented here, but this format can be modified,
  reduced, or expanded as required.

                                                         29
GUIDELINES FOR ADMINISTRATIVE OR
     FUNDAMENTAL PROGRAMMATIC SOP
 As with the technical SOPs, these SOPs can be written
  for a wide variety of activities,
  E.g., reviewing documentation such as contracts, QA
  Project Plans and Quality Management Plans;
  inspecting (auditing) the work of others; determining
  organizational training needs;
 Developing information on records maintenance;
  validating data packages; or describing office
  correspondence procedures.
 Administrative SOPs need to include a number of
  specific steps aimed at initiating the activity,
  coordinating the activity, and recording and/or
  reporting the results of the activity, tailored to that
  activity.                                               30
   For example, audit or assessment SOPs should specify
    the authority for the assessment, how auditees are to
    be selected, what will be done with the results, and who
    is responsible for corrective action.

   Administrative SOPs should fit within the framework
    presented here, but this format can be modified,
    reduced, or expanded.

   In general, administrative/programmatic SOPs will
    consist of five elements: Title page, Table of Contents,
    Purpose, Procedures, Quality Assurance/Quality
    Control, and References.
                                                          31
EXAMPLES
     SOP FOR ANALYTICAL
       INSTRUMENTS

32
 Analytical
           SOPs are SOPs that describe
 exactly how the lab performs the method.

 Thereare generally three ways for the lab to
 create their own analytical SOPs.
Option 1: The analytical SOP may consist entirely of the
 referenced published analytical method
Keep in mind that this option will only work if the lab
 follows the method exactly (very unlikely).
Option 2: The lab may reference a published method
 and include an addendum that details exactly where
 the lab deviates from the published method.
Note that when this option is used, the addendum must
 include a date of issue or a date of revision. Generally
 speaking, this option is considered the most practical
 approach for small wastewater laboratories.
Option 3: The lab may choose to create their own SOP
 from “scratch”.                                        33
Ifthis option is chosen the code
 specifically requires that the SOP
 includes each of the following
 elements:
1. Identification of the test method
2. Applicable analytes
3. Applicable matrices
4. Method sensitivity
5. Potential interferences
6. Equipment and analytical instruments
                                          34
7. Consumable supplies, reagents and
 standards.
8. Sample preservation, storage and hold
 time.
9. Quality control samples and frequency of
 their analysis.
10. Calibration and standardization.
11. Procedure for analysis
12. Data assessment and acceptance
 criteria for quality control measures
13. Corrective actions and contingencies
 for handling out of control or          35

 unacceptable data
 Analytical SOPs created from “scratch” must
  include a date of issue or a date of revision.
 These SOPs can be done in any format/style
  the lab chooses as long as all of the required
  elements are included and understandable.
 Analytical SOPs can be kept in an “analytical
  methods manual”, can be included as part of
  the quality manual or can be kept as individual
  SOPs.
 As with all other procedures in the laboratory,
  SOPs should be reviewed periodically to
  ensure that they remain current.

                                               36
REFERENCES
   Garner, Willa Y. and Maureen S. Barge, editors, "Good Laboratory
    Practices. An Agrochemical Perspective," ACS Symposium Series
    369, American Chemical Society


   Guidance for the Preparation of Standard Operating Procedures.
    U.S. EPA. Current Version.




                                                                37
THANK you



            38

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Sop

  • 1. STANDARD OPERATING PROCEDURE (SOP) Supervised by Dr./ kadria Prepared by ph./Shaimaa Ahmadeen
  • 2. •DEFINITION •INTRODUCTION •CONTENTS OF SOP •PURPOSE •BENEFITS •WRITING STYLE •SOP PREPARATION •SOP REVIEW AND APPROVAL •REVISIONS AND REVIEWS •CHECKLISTS •SOP GENERAL FORMAT •TYPES OF SOPS •EXAMPLES SOP FOR ANALYTICAL INSTRUMENTS
  • 3. DEFINITION A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by an organization. 3
  • 4. INTRODUCTION The development and use of SOPs are an integral part of a successful quality system as it provides individuals with the information to perform a job properly, and facilitates consistency in the quality and integrity of a product or end-result. 4
  • 5.  The term “SOP” may not always be appropriate and terms such as protocols, instructions, worksheets, and laboratory operating procedures may also be used. For this document “SOP” will be used.  SOPs describe both technical and fundamental programmatic operational elements of an organization 5
  • 6. CONTENTS OF SOP Since each institute operates and functions differently depending on varying circumstances, and has its own ways of carrying out certain procedures, the SOPs in different factories will differ. However, the basic content, structure, and the concepts of SOPs will obviously be the same. 6
  • 7. Some of the important contents of SOPs are :  Name & Address of the company  SOP number, and Date when the SOP was prepared/reviewed.  Aim or Objective of the SOP  Scope of the SOP (area which will be covered by the SOP)  Process/Steps to be carried out, in sequential order.  Whose responsibility it is to carry out the SOP.  Any other useful information  Name and signature of the person/s who made/reviewed the SOPs, along with date of 7 review.
  • 8. PURPOSE  SOPs detail the regularly recurring work processes that are to be conducted or followed within an organization.  Theydocument the way activities are to be performed to facilitate consistent conformance to technical and quality system requirements and to support data quality.  SOPs are intended to be specific to the organization or facility whose activities are described and assist that organization to maintain their quality control and quality assurance processes and ensure compliance with 8 governmental regulations.
  • 9.  Ifnot written correctly, SOPs are of limited value.  In addition, the best written SOPs will fail if they are not followed.  Therefore, the use of SOPs needs to be reviewed and re-enforced by management, preferably the direct supervisor.  Current copies of the SOPs also need to be readily accessible for reference in the work areas of those individuals actually performing the activity, either in hard copy or electronic format, 9
  • 10. BENEFITS  Thedevelopment and use of SOPs minimizes variation and promotes quality through consistent implementation of a process or procedure within the organization, even if there are temporary or permanent personnel changes.  When historical data are being evaluated for current use, SOPs can also be valuable for reconstructing project activities when no other references are available. 10
  • 11.  Ultimately,the benefits of a valid SOP are reduced work effort, along with improved comparability, credibility, and legal defensibility.  SOPs are needed even when published methods are being utilized. For example, if an SOP is written for a standard analytical method, the SOP should specify the procedures to be followed in greater detail than appear in the published method. 11
  • 12. WRITING STYLE  SOPs should be written in a concise, step-by- step, easy-to-read format.  The information presented should be unambiguous and not overly complicated.  The active voice and present verb tense should be used. The term "you" should not be used, but implied.  The document should not be wordy, redundant, or overly lengthy.  In addition, follow the style guide used by your organization, e.g., font size and margins.12
  • 13. SOP PREPARATION  Theorganization should have a procedure in place for determining what procedures or processes need to be documented.  Those SOPs should then be written by individuals knowledgeable with the activity and the organization's internal structure. A team approach can be followed, especially for multi-tasked processes where the experiences of a number of individuals are critical. 13
  • 14. SOPs should be written with sufficient detail so that someone with limited experience with or knowledge of the procedure, but with a basic understanding, can successfully reproduce the procedure when unsupervised.  The experience requirement for performing an activity should be noted in the section on personnel qualifications.  For example, if a basic chemistry or biological course experience or additional training is required that requirement should be indicated. 14
  • 15. SOP REVIEW AND APPROVAL  SOPs should be reviewed (that is, validated) by one or more individuals with appropriate training and experience with the process.  Itis especially helpful if draft SOPs are actually tested by individuals other than the original writer before the SOPs are finalized.  The finalized SOPs should be approved as described in the organization’s Quality Management Plan or its own SOP for preparation of SOPs. 15
  • 16. REVISIONS AND REVIEWS  SOPs should be also systematically reviewed on a periodic basis, e.g. every 1-2 years, to ensure that the policies and procedures remain current and appropriate, or to determine whether the SOPs are even needed.  If an SOP describes a process that is no longer followed, it should be withdrawn from the current file.  The review process should not be overly cumbersome to encourage timely review.  That plan should also indicate the individual(s) 16 responsible for ensuring that SOPs are current.
  • 17. CHECKLISTS  Any checklists or forms included as part of an activity should be referenced at the points in the procedure where they are to be used and then attached to the SOP.  In those cases, the SOP should describe, at least generally, how the checklist is to be prepared, or on what it is to be based.  Copies of specific checklists should be then maintained in the file with the activity results 17 and/or with the SOP.
  • 18. SOP DOCUMENT TRACKING AND ARCHIVAL  The organization should maintain a master list of all SOPs.  This file or database should indicate the SOP number, version number, date of issuance, title, author, status, organizational division, branch, section, and any historical information regarding past versions.  The QA Manager (or designee) is generally the individual responsible for maintaining a file listing all current quality-related SOPs used within the organization. 18
  • 19.  Ifan electronic database is used, automatic “Review SOP” notices can be sent .This list may be used also when audits are being considered.  The Quality Management Plan should indicate the individual(s) responsible for assuring that only the current version is used.  That plan should also designated where, and how, outdated versions are to be maintained or archived in a manner to prevent their continued use, as well as to be available for historical data review.  Electronic storage and retrieval mechanisms are usually easier to access than a hard-copy document format. 19
  • 20. SOP GENERAL FORMAT  SOPs should be organized to ensure ease and efficiency in use and to be specific to the organization which develops it.  There is no one “correct” format; and internal formatting will vary with each organization and with the type of SOP being written. 20
  • 21. 1.TITLE PAGE  The first page or cover page of each SOP should contain the following information: a title that clearly identifies the activity or procedure, an SOP identification (ID) number,  Date of issue and/or revision, the name of the applicable agency, division, and/or branch to which this SOP applies, and the signatures and signature dates of those individuals who prepared and approved the SOP.  Electronic signatures are acceptable for SOPs maintained on a computerized database 21
  • 22. 2.TABLE OF CONTENTS A Table of Contents may be needed for quick reference, especially if the SOP is long, for locating information and to denote changes or revisions made only to certain sections of an SOP. 22
  • 23. 3.TEXT  Well-written SOPs should first briefly describe the purpose of the work or process, including any regulatory information or standards that are appropriate to the SOP process, and the scope to indicate what is covered.  Define any specialized or unusual terms either in a separate definition section or in the appropriate discussion section.  Denote what sequential procedures should be followed, divided into significant sections; E.g., possible interferences, equipment needed, personnel qualifications, and safety considerations (preferably listed in bold to capture the attention of the 23 user).
  • 24.  SOPs should be clearly worded so as to be readily understandable by a person knowledgeable with the general concept of the procedure, and the procedures should be written in a format that clearly describes the steps in order.  Use of diagrams and flow charts help to break up long sections of text and to briefly summarize a series of steps for the reader. 24
  • 25.  Attach any appropriate information, e.g., an SOP may reference other SOPs. In such a case, the following should be included  Cite the other SOP and attach a copy, or reference where it may be easily located.  Ifthe referenced SOP is not to be followed exactly, the required modification should be specified in the SOP at the section where the other SOP is cited. 25
  • 27. 1. SOPs may be written for any repetitive technical activity, 2. As well as for any administrative or functional programmatic procedure, that is being followed within an organization. 3. General guidance for preparing both technical and administrative SOPs follows and examples of each are located in the Appendix 27
  • 28. GUIDELINES FOR TECHNICAL SOP TEXT  Technical SOPs can be written for a wide variety of activities.  Examples are SOPs instructing the user how to perform a specific analytical method to be followed in the laboratory or field (such as field testing using an immunoassay kit), or how to collect a sample in order to preserve the sample integrity and  Representativeness (such as collection of samples for future analysis of volatile organic compounds or trace metals), or how to conduct a bioassessment of a freshwater site. 28
  • 29.  Technical SOPs are also needed to cover activities such as data processing and evaluation (including verification and validation), modeling, risk assessment, and auditing of equipment operation.  Citing published methods in SOPs is not always acceptable, because cited published methods may not contain pertinent information for conducting the procedure-in-house.  Technical SOPs need to include the specific steps aimed at initiating, coordinating, and recording and/or reporting the results of the activity, and should be tailored only to that activity.  Technical SOPs should fit within the framework presented here, but this format can be modified, reduced, or expanded as required. 29
  • 30. GUIDELINES FOR ADMINISTRATIVE OR FUNDAMENTAL PROGRAMMATIC SOP  As with the technical SOPs, these SOPs can be written for a wide variety of activities, E.g., reviewing documentation such as contracts, QA Project Plans and Quality Management Plans; inspecting (auditing) the work of others; determining organizational training needs;  Developing information on records maintenance; validating data packages; or describing office correspondence procedures.  Administrative SOPs need to include a number of specific steps aimed at initiating the activity, coordinating the activity, and recording and/or reporting the results of the activity, tailored to that activity. 30
  • 31. For example, audit or assessment SOPs should specify the authority for the assessment, how auditees are to be selected, what will be done with the results, and who is responsible for corrective action.  Administrative SOPs should fit within the framework presented here, but this format can be modified, reduced, or expanded.  In general, administrative/programmatic SOPs will consist of five elements: Title page, Table of Contents, Purpose, Procedures, Quality Assurance/Quality Control, and References. 31
  • 32. EXAMPLES SOP FOR ANALYTICAL INSTRUMENTS 32
  • 33.  Analytical SOPs are SOPs that describe exactly how the lab performs the method.  Thereare generally three ways for the lab to create their own analytical SOPs. Option 1: The analytical SOP may consist entirely of the referenced published analytical method Keep in mind that this option will only work if the lab follows the method exactly (very unlikely). Option 2: The lab may reference a published method and include an addendum that details exactly where the lab deviates from the published method. Note that when this option is used, the addendum must include a date of issue or a date of revision. Generally speaking, this option is considered the most practical approach for small wastewater laboratories. Option 3: The lab may choose to create their own SOP from “scratch”. 33
  • 34. Ifthis option is chosen the code specifically requires that the SOP includes each of the following elements: 1. Identification of the test method 2. Applicable analytes 3. Applicable matrices 4. Method sensitivity 5. Potential interferences 6. Equipment and analytical instruments 34
  • 35. 7. Consumable supplies, reagents and standards. 8. Sample preservation, storage and hold time. 9. Quality control samples and frequency of their analysis. 10. Calibration and standardization. 11. Procedure for analysis 12. Data assessment and acceptance criteria for quality control measures 13. Corrective actions and contingencies for handling out of control or 35 unacceptable data
  • 36.  Analytical SOPs created from “scratch” must include a date of issue or a date of revision.  These SOPs can be done in any format/style the lab chooses as long as all of the required elements are included and understandable.  Analytical SOPs can be kept in an “analytical methods manual”, can be included as part of the quality manual or can be kept as individual SOPs.  As with all other procedures in the laboratory, SOPs should be reviewed periodically to ensure that they remain current. 36
  • 37. REFERENCES  Garner, Willa Y. and Maureen S. Barge, editors, "Good Laboratory Practices. An Agrochemical Perspective," ACS Symposium Series 369, American Chemical Society  Guidance for the Preparation of Standard Operating Procedures. U.S. EPA. Current Version. 37
  • 38. THANK you 38