SlideShare uma empresa Scribd logo
1 de 31
A day
in the life of
a service designer
MAIJU NÖYRÄNEN, PALMU INC
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
LÖYTÖRET
 KEILIJÄ
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
16
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu
Kiitos!                  AND HAVE FUN!



maiju.noyranen@palmu.fi

Mais conteúdo relacionado

Destaque

Aula prática com a turma do 3º período do curso de zootecnia do cesgra cópia
Aula prática com a turma do 3º período do curso de zootecnia do cesgra   cópiaAula prática com a turma do 3º período do curso de zootecnia do cesgra   cópia
Aula prática com a turma do 3º período do curso de zootecnia do cesgra cópiaberg08br
 
Benjamin b
Benjamin bBenjamin b
Benjamin bfbcat
 
Manual de-buenas-prácticas-ambientales-en-la-elaboracion-de-helados
Manual de-buenas-prácticas-ambientales-en-la-elaboracion-de-heladosManual de-buenas-prácticas-ambientales-en-la-elaboracion-de-helados
Manual de-buenas-prácticas-ambientales-en-la-elaboracion-de-heladoscarlos ramirez
 
Pastoralists and natural resource use efficiency (NRUE)
Pastoralists and natural resource use efficiency (NRUE)Pastoralists and natural resource use efficiency (NRUE)
Pastoralists and natural resource use efficiency (NRUE)Dr Ilse Koehler-Rollefson
 
Plan de Trabajo Heladería
Plan de Trabajo HeladeríaPlan de Trabajo Heladería
Plan de Trabajo HeladeríaRoy Yor
 
¿Cuál es la relación entre Tecnología y Diseño? XI Encuentro Latinoamericano ...
¿Cuál es la relación entre Tecnología y Diseño? XI Encuentro Latinoamericano ...¿Cuál es la relación entre Tecnología y Diseño? XI Encuentro Latinoamericano ...
¿Cuál es la relación entre Tecnología y Diseño? XI Encuentro Latinoamericano ...Santiago Bustelo
 
Proyecto para taller de ajedrez bujalis y crouch (power point)
Proyecto para taller de ajedrez bujalis y crouch (power point)Proyecto para taller de ajedrez bujalis y crouch (power point)
Proyecto para taller de ajedrez bujalis y crouch (power point)Juan Ezequiel Bujarouch
 

Destaque (13)

Bespoke apps adapted
Bespoke apps adaptedBespoke apps adapted
Bespoke apps adapted
 
Ordenar y filtrar 9no
Ordenar y filtrar 9noOrdenar y filtrar 9no
Ordenar y filtrar 9no
 
Afvallen
AfvallenAfvallen
Afvallen
 
Frenchproject
FrenchprojectFrenchproject
Frenchproject
 
Aula prática com a turma do 3º período do curso de zootecnia do cesgra cópia
Aula prática com a turma do 3º período do curso de zootecnia do cesgra   cópiaAula prática com a turma do 3º período do curso de zootecnia do cesgra   cópia
Aula prática com a turma do 3º período do curso de zootecnia do cesgra cópia
 
Benjamin b
Benjamin bBenjamin b
Benjamin b
 
Manual de-buenas-prácticas-ambientales-en-la-elaboracion-de-helados
Manual de-buenas-prácticas-ambientales-en-la-elaboracion-de-heladosManual de-buenas-prácticas-ambientales-en-la-elaboracion-de-helados
Manual de-buenas-prácticas-ambientales-en-la-elaboracion-de-helados
 
Pastoralists and natural resource use efficiency (NRUE)
Pastoralists and natural resource use efficiency (NRUE)Pastoralists and natural resource use efficiency (NRUE)
Pastoralists and natural resource use efficiency (NRUE)
 
3
33
3
 
Curso001.Mod8.Reflujo
Curso001.Mod8.ReflujoCurso001.Mod8.Reflujo
Curso001.Mod8.Reflujo
 
Plan de Trabajo Heladería
Plan de Trabajo HeladeríaPlan de Trabajo Heladería
Plan de Trabajo Heladería
 
¿Cuál es la relación entre Tecnología y Diseño? XI Encuentro Latinoamericano ...
¿Cuál es la relación entre Tecnología y Diseño? XI Encuentro Latinoamericano ...¿Cuál es la relación entre Tecnología y Diseño? XI Encuentro Latinoamericano ...
¿Cuál es la relación entre Tecnología y Diseño? XI Encuentro Latinoamericano ...
 
Proyecto para taller de ajedrez bujalis y crouch (power point)
Proyecto para taller de ajedrez bujalis y crouch (power point)Proyecto para taller de ajedrez bujalis y crouch (power point)
Proyecto para taller de ajedrez bujalis y crouch (power point)
 

Mais de Service Design Breakfast

Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?
Säästeliäät innovaatiot: Voiko suomi oppia Intiasta?Säästeliäät innovaatiot: Voiko suomi oppia Intiasta?
Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?Service Design Breakfast
 
Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...
Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...
Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...Service Design Breakfast
 
Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...
Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...
Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...Service Design Breakfast
 
Improving quality of care at time of birth - M4ID
Improving quality of care at time of birth - M4IDImproving quality of care at time of birth - M4ID
Improving quality of care at time of birth - M4IDService Design Breakfast
 
Travellab at Helsinki Airport - Diagonal - #sda15
Travellab at Helsinki Airport - Diagonal - #sda15Travellab at Helsinki Airport - Diagonal - #sda15
Travellab at Helsinki Airport - Diagonal - #sda15Service Design Breakfast
 
Finnair In-flight Entertainment Service - Reaktor - #sda15
Finnair In-flight Entertainment Service - Reaktor - #sda15Finnair In-flight Entertainment Service - Reaktor - #sda15
Finnair In-flight Entertainment Service - Reaktor - #sda15Service Design Breakfast
 
Diagonal - Designing Servicescapes for Optimal Healthcare Experiences
Diagonal - Designing Servicescapes for Optimal Healthcare ExperiencesDiagonal - Designing Servicescapes for Optimal Healthcare Experiences
Diagonal - Designing Servicescapes for Optimal Healthcare ExperiencesService Design Breakfast
 
N2 Nolla - Service design as a tool for strategy creation
N2 Nolla - Service design as a tool for strategy creationN2 Nolla - Service design as a tool for strategy creation
N2 Nolla - Service design as a tool for strategy creationService Design Breakfast
 
UserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambiance
UserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambianceUserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambiance
UserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambianceService Design Breakfast
 
Palmu - Service design in a highly complex public organization - case Univers...
Palmu - Service design in a highly complex public organization - case Univers...Palmu - Service design in a highly complex public organization - case Univers...
Palmu - Service design in a highly complex public organization - case Univers...Service Design Breakfast
 
Service design breakfast - Customer experience management on Demand, BIG Desi...
Service design breakfast - Customer experience management on Demand, BIG Desi...Service design breakfast - Customer experience management on Demand, BIG Desi...
Service design breakfast - Customer experience management on Demand, BIG Desi...Service Design Breakfast
 
Service design breakfast - Service design for focused user groups - case Levi...
Service design breakfast - Service design for focused user groups - case Levi...Service design breakfast - Service design for focused user groups - case Levi...
Service design breakfast - Service design for focused user groups - case Levi...Service Design Breakfast
 
Service Design Breakfast - Saving the world with service design
Service Design Breakfast - Saving the world with service designService Design Breakfast - Saving the world with service design
Service Design Breakfast - Saving the world with service designService Design Breakfast
 
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...Service Design Breakfast
 
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...Service Design Breakfast
 
Helsinki Service Jam 2013 keynote presentaion - Elina Pohja, Laurea
Helsinki Service Jam 2013 keynote presentaion - Elina Pohja, LaureaHelsinki Service Jam 2013 keynote presentaion - Elina Pohja, Laurea
Helsinki Service Jam 2013 keynote presentaion - Elina Pohja, LaureaService Design Breakfast
 
Service Design Breakfast - How to fail in service design - Reima Rönnholm, Palmu
Service Design Breakfast - How to fail in service design - Reima Rönnholm, PalmuService Design Breakfast - How to fail in service design - Reima Rönnholm, Palmu
Service Design Breakfast - How to fail in service design - Reima Rönnholm, PalmuService Design Breakfast
 
Service Design Breakfast: There is no such thing as service design - Anton Sc...
Service Design Breakfast: There is no such thing as service design - Anton Sc...Service Design Breakfast: There is no such thing as service design - Anton Sc...
Service Design Breakfast: There is no such thing as service design - Anton Sc...Service Design Breakfast
 
Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...
Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...
Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...Service Design Breakfast
 

Mais de Service Design Breakfast (20)

Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?
Säästeliäät innovaatiot: Voiko suomi oppia Intiasta?Säästeliäät innovaatiot: Voiko suomi oppia Intiasta?
Säästeliäät innovaatiot : Voiko suomi oppia Intiasta?
 
Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...
Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...
Muotoilusta todellisuuteen – Kuinka uusi toimintamalli saadaan toteutettua ja...
 
Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...
Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...
Designing a Cultural Phenomenon into a Digital/Physical Journey - Futurice - ...
 
Improving quality of care at time of birth - M4ID
Improving quality of care at time of birth - M4IDImproving quality of care at time of birth - M4ID
Improving quality of care at time of birth - M4ID
 
Travellab at Helsinki Airport - Diagonal - #sda15
Travellab at Helsinki Airport - Diagonal - #sda15Travellab at Helsinki Airport - Diagonal - #sda15
Travellab at Helsinki Airport - Diagonal - #sda15
 
Finnair In-flight Entertainment Service - Reaktor - #sda15
Finnair In-flight Entertainment Service - Reaktor - #sda15Finnair In-flight Entertainment Service - Reaktor - #sda15
Finnair In-flight Entertainment Service - Reaktor - #sda15
 
Diagonal - Designing Servicescapes for Optimal Healthcare Experiences
Diagonal - Designing Servicescapes for Optimal Healthcare ExperiencesDiagonal - Designing Servicescapes for Optimal Healthcare Experiences
Diagonal - Designing Servicescapes for Optimal Healthcare Experiences
 
N2 Nolla - Service design as a tool for strategy creation
N2 Nolla - Service design as a tool for strategy creationN2 Nolla - Service design as a tool for strategy creation
N2 Nolla - Service design as a tool for strategy creation
 
UserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambiance
UserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambianceUserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambiance
UserIntelligence - Ding dong! - Live UX design in YLE Eurovision ambiance
 
Reaktor - Extremely Lean Service Design
Reaktor - Extremely Lean Service DesignReaktor - Extremely Lean Service Design
Reaktor - Extremely Lean Service Design
 
Palmu - Service design in a highly complex public organization - case Univers...
Palmu - Service design in a highly complex public organization - case Univers...Palmu - Service design in a highly complex public organization - case Univers...
Palmu - Service design in a highly complex public organization - case Univers...
 
Service design breakfast - Customer experience management on Demand, BIG Desi...
Service design breakfast - Customer experience management on Demand, BIG Desi...Service design breakfast - Customer experience management on Demand, BIG Desi...
Service design breakfast - Customer experience management on Demand, BIG Desi...
 
Service design breakfast - Service design for focused user groups - case Levi...
Service design breakfast - Service design for focused user groups - case Levi...Service design breakfast - Service design for focused user groups - case Levi...
Service design breakfast - Service design for focused user groups - case Levi...
 
Service Design Breakfast - Saving the world with service design
Service Design Breakfast - Saving the world with service designService Design Breakfast - Saving the world with service design
Service Design Breakfast - Saving the world with service design
 
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
 
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
Service Design Breakfast - Catalyzing the birth of ICT-based growth ecosystem...
 
Helsinki Service Jam 2013 keynote presentaion - Elina Pohja, Laurea
Helsinki Service Jam 2013 keynote presentaion - Elina Pohja, LaureaHelsinki Service Jam 2013 keynote presentaion - Elina Pohja, Laurea
Helsinki Service Jam 2013 keynote presentaion - Elina Pohja, Laurea
 
Service Design Breakfast - How to fail in service design - Reima Rönnholm, Palmu
Service Design Breakfast - How to fail in service design - Reima Rönnholm, PalmuService Design Breakfast - How to fail in service design - Reima Rönnholm, Palmu
Service Design Breakfast - How to fail in service design - Reima Rönnholm, Palmu
 
Service Design Breakfast: There is no such thing as service design - Anton Sc...
Service Design Breakfast: There is no such thing as service design - Anton Sc...Service Design Breakfast: There is no such thing as service design - Anton Sc...
Service Design Breakfast: There is no such thing as service design - Anton Sc...
 
Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...
Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...
Service Design Breakfast - Work begins after the launch - Janne Toivola, Futu...
 

Helsinki Service Jam 2013 keynote presentation - Maiju Nöyränen, Palmu