No time for improvements? Find it with Kanban! How Kanban, Lean, Agile could be applied to ITSM? Vladimirs will share his practical experience from case of insurance company in Russia. He installed Kanban board as a tool for IT management team to execute IT Service Management programme. Want to learn how to do it yourself? See Vladimir's TFT speaker Pinterest board: http://pinterest.com/servicedesk/vladimirs-ivanovs/

1. No time to work on
improvements?
Find it with Kanban!
Vladimir ivanov

2. No time to
work on
improvements?
Find it with
Kanban!

4. Case I’ll tell about was like this...

7. ITSM is the answer, but...
...hardly can be implemented by the books.
ADOPT & ADAPT instead!

9. Gather stakeholders

10. Collect & prioritise ideas
1.Area
2.Issue
3.Possible solution
4.Recommendations
5.Priority

12. What is Kanban board?

13. Start Small

14. Scale Fast

15. Give 7 values instead of rules
RULES
RULES
RULES
RULES
RULES
RULES
RULES
RULES

16. 1. Bring ideas

17. 2. Participate

18. 3. Share ownership

19. 4. Keep busy & be fair

20. 5. Focus on scope

21. 6. Focus on making progress

22. 7. Values/rules are flexible

23. What is lean?

27. Improvements & efficiency

28. Solve the root cause

30. Build-in Continuous Improvement

31. Results

32. For inspiration
• 10 Kanban boards
and their context
• 10 pitfalls when
implementing
Kanban
• Introducing
Kanban in
Operations

33. Let’s experiment and share!

34. Thank you! Questions?
linkedin.com/in/vivanov
vladimir@ivanov.lv
+371 29160633
v.ivanovs
@vivanovs (Vladimir_ITSM)

35. WITH THANKS TO OUR SPONSOR
bmc Software
#TFT returns may 2013